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This document provides a 3-step summary of how to view and interact with support messages in the SAP system:
1) Users can view open and closed support messages raised after February 19, 2019 using transaction code ZHELPDESK.
2) Users can only view a summary list of support messages raised before February 19, 2019 using transaction code ZHEPDESKOLD.
3) If additional information is needed, the status will change to "Customer Action." Users can then reply directly in the ticket with the required information.
This document provides a 3-step summary of how to view and interact with support messages in the SAP system:
1) Users can view open and closed support messages raised after February 19, 201…