SYLLABUS

Information Technology Management

Fall 2009

Azerbaijan University

School of Business

MBA 8125 Information Technology Management

Fall 2009

INSTRUCTOR:
Mais Yusifov,
Email: mais_y@hotmail.com
Phone: +994 12 449 39 25

OFFICE HOURS:
Friday18h00 – 20h00

WELCOME
Welcome to Legal Information Technology Managment. I am confident that you are going to
find this course exhilarating, rewarding and challenging. To avoid any misunderstanding,
you are encouraged to read this course outline and to bring the prescribed text to each class
meeting.

COURSE MATERIALS:

Cases and readings are available online from www.study.net

COURSE DESCRIPTION:

Business organizations have become increasingly dependent upon information technology.

What a firm will be able to do in five years will be greatly influenced by what its information
technology can do. This has important implications for managers who must understand the
capabilities and limitations of information technology as it applies to their company’s
operations.

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Information Technology Management
Fall 2009

This course is designed to help managers understand the challenges, opportunities, and risks
involved in information technology management. It examines the issues involved in
acquiring information systems that support and maintain business operations in an efficient,
effective, and ethical manner. The course also examines how information technology can be
used to substantially improve business process performance. There are the five “I’s” of
business processes: Identify, Improve, IT-enable, Innovate and Implement. These I’s
represent major learning objectives. Students learn how to recognize business processes and
assess their information-related needs. They also learn how to develop organizational agility
through business process innovations enabled by information technology. Students learn
how to recognize business processes and assess their information-related pathologies and
they learn how to develop organizational agility through business process innovations
enabled by information technology. By the end of the course, students should be able to
understand the strategic and support role of information technology and various approaches
to acquiring and deploying information systems.

INSTRUCTIONAL METHODS:

Lecture/Discussion/Case Studies/Debates/Examinations

PREREQUISITES:

Good command of reading/speaking/written English

 COURSE OBJECTIVES:
 Understand and be able to describe the key dimensions of corporate strategy and
relate them to information systems and IT.
 Analyze the potential contributions of information systems to achieve corporate
strategic objectives.
 Understand the fundamentals of business process description and modelling
innovation
 Be able to describe and model a basic business process and business work system
 Understand the various types of information systems that are used in connection with
business processes.
 Apply information systems to meet business needs.
 Evaluate emerging trends in information technology
 Analyze the ways in which information systems can be acquired or built.
 Describe the trade-offs with in-sourcing, out-sourcing, and off-shore development.
 Understand the user’s role in the development and implementation of information
systems in organizations.
 Apply project management principles to information systems projects

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Information Technology Management
Fall 2009

 Assess the ethical, privacy, and security trade-offs involved in the use of information
systems
 Manage successful IT project initiatives by understanding the enablers and barriers of
process implementation and knowing key tactics for achieving successful
implementation.

Course Content:

Week Topics Assignments Readings/Notes

1 Course overview Case: Dollar Reading: Chapter 1, Loudon and Loudon:

Information Systems General (Posted) Managing the Digital Firm (course packet)
and Business Lecture notes: Course Overview
Processes Lecture notes: Information Systems for
Business Operations
Data Management Lecture notes: Data Management

2 Information Systems Case: Carnival Reading: Chapter 3: Loudon and Loudon

and Corporate Cruise Lines "Information Systems, Organizations,
Strategy Management, and Strategy" (course
packet)
Lecture notes: Strategic Information
Systems
Reading: Extreme Competition pp.15-28

3 Information Systems Case: N. Carr, The Lecture notes: Security

Security End of Corporate Reading: Extreme Competition pp.58-63
Computing.

4 Ethics, Privacy, and
Social Issues
Case: Google Inc.: Reading: Chapter 5: Loudon and Loudon
Launching GMail "Ethical and Social Issues in the Digital
Firm" (course packet)
Lecture notes: Ethics and Social
Implications

5 Global Information Case: None of our Lecture notes: Systems Development

Systems Acquisition Business Reading: Twenty Practices for Offshore
Outsourcing
Project Management Lecture notes: IT Architectures
Lecture notes: Pitfalls

6 Enabling Process Case: IBM Reading: Extreme Competition pp.64-104

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Information Technology Management
Fall 2009

Week Topics Assignments Readings/Notes

Innovation with IT Offshoring

7 Transformers and Reading: T. Davenport: The Coming

Agile Organizations Commoditization of Processes Harvard
Business Review, June, 2005
Reading: Apian
Are Perfect Processes Possible?
http://www.appian.com/Literature/pdfs/
Reading: Extreme Competition pp.105-185

8 Mid-term: Open book,

open notes

9 The first I: Case: 1. Michael Anthony: A Study of

Identifying Commoditization Strategic Change, Process
(discovering) of Processes Alignment, and Notation: FNGC
processes. Tap Process, International
Modeling the Performance Group, March 2003,
process 33p.
Optional:
2. Colin Cook, Yoram Wind: The
Power of Impossible Thinking: Our
Models Define our World, sample
chapter, Feb 2006, 8p.

10 The Second . 1. Clayton M. Christensen and

and Third Is: Michael Overdrove: Meeting the
Process Challenge of Disruptive Change,
improvement Harvard Business Review, March-
and April 2000. (10 Pages).
innovation 2. Stephen M. Shapiro: The 7Rs of
Process Innovation, The 24/7
Innovation Thought Leadership
Series, 2002. (3 Pages)
3. Stephen M. Shapiro: Innovate Your
Organization, The 24/7 Innovation
Thought Leadership Series,
November/December 2002. (6
pages)

11 The Fourth I: . Varies

IT enablement

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Information Technology Management
Fall 2009

Week Topics Assignments Readings/Notes

of processes

12 The fifth I: . 1. C. Hildebrand: The Greenhouse

Implement in Effect, CIO Magazine, May 1997,
g Business 10 pp. (10 pages)
Process 2. David McCoy: Soft-Side Suicide:
Change Using BPM to Enshrine Ignorance,
Arrogance and Isolation, Business
Integration Journal, Dec/Jan 2005,
p.13. (1 page)
3. David McCoy: Soft-Side BPM:
Household Cleaners as Process
Training on the Cheap, Business
Integration Journal, Feb 2005, p.12.
(1 page)
4. David McCoy: Business Process
Management: The Soft Issues,
Business Integration Journal,
November 2004, p.40. (1 page)

13 Innovating Processes Steven Alter: at the top but, CIO Insight,

with Ubiquitous February 2002.
Technology Reading: Extreme Competition pp.185-199

14 Group Projects Presentations Lecture notes: Course Wrap-Up

.

15 Finale Exam: Open book,

open notes.

GRADING DISTRIBUTION:

Evaluation Device
Points
Final (open book, open note) 15
Midterm 20

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Information Technology Management
Fall 2009

Webcast 5
Class Participation 10
Project 20
Final (open book, open note) 30
Total 100

Note: The instructor will on every lecture call on students to respond to questions
related to the lecture or material covered in the text. The quality of your response
will also be considered as a part of your class participation score.

Final grades will be given on the following grading scale

Scores AKTS scores

A+ = 97 – 100
A = 93 – 96 A = 90 – 100
A- = 90 – 92
B+ = 87 – 89
B = 83 – 86 B = 80 – 89
B- = 80 – 82
C+ = 77 – 79
C = 73 - 76 C = 70 – 79
C- = 70 – 72
D+ = 67 – 69
D = 63 – 66 D = 60 - 69
D- = 60 – 62
F = 0 - 59 E = 50 – 59
Fx = 40 – 49
F = 0 – 39

ADDITIONAL INFORMATION:

1. Student success in Information Technology Management, is usually correlated with

the following: diligent class attendance, careful homework preparation, and
comprehensive preparation for quizzes and examinations.

2. Diligent class attendance includes timely arrival (5 minute grace period) and
attentiveness to classroom activities coordinated by the instructor. Late arrival to
class disrupts the flow of course material and is an inconsiderate distraction to the

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Information Technology Management
Fall 2009

instructor and to those students who arrived on time. Please plan to arrive in class
at the appointed time, ready to begin working. Attentiveness to classroom
activities includes being prepared to participate in classroom discussions and share
ideas concerning the course material. It does not include socializing with
colleagues. Please turn off mobile phones upon arrival in class.

3. Assigned cases should be reviewed in detail and summarized in anticipation for

class discussion.

4. The course syllabus, all course handouts, presentations and other power point
presentations will available to all students through the department and sent to
email addresses.