Appendix 1

GLOSSARY OF TERMS

The glossary below, which is in alphabetical order, explains some terms and
phrases in the Annual Report that may be unfamiliar to you.

CHALLENGE

A challenge is an objection made against a Penalty Charge Notice (PCN)

before the issue of a Notice to Owner or Enforcement Notice.

DECRIMINALISED

In October 1993, parking enforcement was decriminalised across the London

Borough of Bromley. This means that it is no longer illegal to park in breach of
regulations. Enforcement of most of the on-street parking regulations is now
the sole responsibility of the Local Authority rather than of the Police. Non-
compliance is treated as a civil offence rather than a criminal offence.
Ultimately unpaid Penalty Charge Notices are pursued by debt collection
agencies, rather than through the criminal courts.

DIFFERENTIAL PARKING PENALTIES

This is the name given to the changes in the levels of charging for penalties
implemented by the Government on 1st July 2007 to make the system fairer.
Higher level charges apply to contraventions that are considered serious and
lower levels to those that are considered less serious.

CANCELLATIONS

A PCN is cancelled when we consider that it has been issued in error and close
the case without accepting payment.

CIVIL ENFORCEMENT OFFICER (CEO)

This is a designated name given by the Traffic Management Act 2004 to those
officers engaged by councils to issue Penalty Charge Notices. CEOs (formerly
known as Parking Attendants) may be employed directly by the Council or
through a specialist contractor.

CONTRAVENTION

A contravention is failure by a motorist to comply with traffic or parking

regulations.

CONTROLLED PARKING ZONE (CPZ)

This is an area where parking is restricted during certain times of the day. The
main aim of a CPZ is to ensure that parking spaces within the zone are
managed to balance the needs of residents and other motorists. In a CPZ the

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restrictions are shown by signs placed on all vehicular entry points to the zone.
Signs are only required within the zone where the restrictions are different from
those on the entry signs. There will not usually be a sign for a yellow line
where the restrictions are the same as on the entry signs.

ENFORCEMENT NOTICE

An Enforcement Notice is a statutory notice served by the authority to the

person they believe is the owner of a vehicle issued with a Penalty Charge
Notice. This notice is only served for bus lane contraventions if the penalty
remains unpaid after 28 days. Within 28 days of the Enforcement Notice, the
owner is required to either:
• make payment of the full penalty charge; or
• make representations against liability for the charge.

MULTI-STOREY CAR PARK (MSCP)

A multi-storey car park is a building that has a number of floors or levels

designed specifically for vehicle parking.

NOTICE TO OWNER (NTO)

A Notice to Owner is a statutory notice served by the authority to the person

they believe is the owner of a vehicle issued with a Penalty Charge Notice.
This notice is served for parking contraventions where a penalty issued by a
CEO remains unpaid after 28 days. Within 28 days of the Notice to Owner, the
owner is required to either:
• make payment of the full penalty charge; or
• make representations against liability for the charge.

OFF-STREET PARKING

Off-street parking facilities are those within car parks.

ON-STREET PARKING

On-street parking facilities are those by the kerbside

ORDER FOR RECOVERY OF UNPAID PENALTY CHARGE

This is an order for recovery of an unpaid penalty charge which has been
registered with the Traffic Enforcement Centre (TEC). TEC is currently situated
at the County Court in Northampton and is the centre where unpaid penalty
charges are registered as debts at the County Court. This is an automated
process, not requiring, or allowing an appearance by any party and once
registration has taken place, the debt can be passed to a bailiff for collection of
the outstanding monies.

PAY ON FOOT

Pay on foot is a method of payment for parking in a car park bay whereby on
arrival the driver stops at the barrier, takes a ticket and parks their car. On

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leaving, the driver inserts the ticket in a pay station and pays the parking
charge. He/She then takes back the ticket, drives to the barrier, inserts the
ticket and the barrier lifts for exit.

PARKING ATTENDANT (PA)

This is a designated name given by the Road Traffic Act 1991 to those officers
engaged by councils to issue Penalty Charge Notices. PAs (now known as Civil
Enforcement Officers, CEOs) may be employed directly by the council or
through a specialist contractor. When parking enforcement was the
responsibility of the Police, these officers were known as Traffic Wardens.

PENALTY CHARGE NOTICE

This is a notice issued because a vehicle has allegedly contravened a parking

or bus lane regulation. A Penalty Charge Notice must contain certain
information, including a description of the contravention alleged to have
occurred.

REGISTERED KEEPER

This is the person or organisation recorded at the Driver and Vehicle Licensing
Agency (DVLA) as being the keeper of a vehicle. Under the concept of owner
liability, the registered keeper is presumed to be the owner of the vehicle for the
purposes of enforcement, appeal and debt recovery action.

REPRESENTATION

A representation is a challenge against a Penalty Charge Notice after a Notice

to Owner or Enforcement Notice has been issued.

SPECIAL PARKING AREA (SPA)

This is an area in which most on-street parking contraventions have been

decriminalised. The area is established by a highway authority to enable the
Local Authority’s Civil Enforcement Officers to put parking controls in place.

WAIVERS

A PCN is waived when we accept mitigating circumstances and close the case
without accepting payment.

WRITE-OFFS

A PCN is written-off when we are unable to pursue the penalty and close the
case without accepting payment. This may be when the DVLA has no
information about the registered keeper, or even after our bailiff companies
have attempted to collect the debt without success.

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 Appendix 2

FREEDOM OF INFORMATION REQUESTS

Outlined below are examples of common requests we received under the

Freedom of Information Act between 1st April 2008 and 31st March 2009.

Penalty Charge Notice Totals

Question - How many Penalty Charge Notices were issued by the London
Borough of Bromley for each of the last 10 years?

Answer - See table below:

Year 1999/2000 2000/2001 2001/2002 2002/2003 2003/2004

PCNs 62306 65385 75008 75806 72281
Issued

Year 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009

PCNs 78002 89396 80329 82199 80456
Issued

Question - How many Penalty Charge Notices were appealed against? How
many of these appeals were successful?

Answer - See Appendix 6 of the Annual Parking Report.

Civil Enforcement Officers

Question - What incentive/bonus/commission schemes are in place for Civil

Enforcement Officers?

Answer - No incentive, commission or extra payments are given to Civil

Enforcement Officers for issuing PCNs. Civil Enforcement Officers are only paid
a basic salary.

Question - How many Civil Enforcement Officers were employed by the Council
in 2007/08 and 2008/09?

Answer - Civil Enforcement Officers are not employed by the London Borough of
Bromley, but by our contractor Vinci Park, who had 33 Civil Enforcement Officers
employed during these years. On average there is an on-street presence of 23
Civil Enforcement Officers per day.

Question - What is the standard number of hours a Civil Enforcement Officer is

contracted by the council to work per week?

Answer - 42.5 hours.

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The specific details regarding the pay and conditions of Civil Enforcement
Officers employed by Vinci Park Services are not held by the London Borough of
Bromley, therefore this type of information generally cannot be provided.
Examples of such information include:

Question - What was the highest remuneration (including salary, overtime, bonus
and any other payments) paid to a Civil Enforcement Officer in 2008/09?

Question - What was the highest number of overtime hours claimed by a Civil
Enforcement Officer in 2008/09?

Question - What was the highest bonus awarded to a Civil Enforcement Officer in
2007/08 and 2008/09?

Question - Do Civil Enforcement Officers have targets for the number of Penalty
Charge Notices?

Answer - Civil Enforcement Officers are not given individual targets to issue
PCNs.

Financial

Question - What was the total sum collected for all PCNs in 2008/09?

Answer - Our Annual Report (Section 9 Subsection 2 - Parking Place Reserve

Account (table 10), shows the total income and expenditure for parking
enforcement, including the total income for PCNs.

Question - How is money received from Penalty Charge Notices spent?

Answer - Our Annual report (Section 9 - Financial Information), shows how

income from Penalty Charge Notices is spent.

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 Appendix 3

OFF-STREET PARKING CAPACITIES

Table 1 gives the number of spaces for each car park operated by the Council, the
number of disabled bays and indicates which car parks have been awarded Park Mark®
status.

Table 1
Disabled
Total Bays
Park
Car park Area parking (included
Mark®
spaces in total
figure)
Burnt Ash Lane Bromley 101
Chelsfield Chelsfield 70 9
Churchill Way Coach Park Bromley 2 4
Civic Centre Multi Storey Bromley 720 21 9
Coney Hall Coney Hall 27
Cotmandene Crescent St Paul’s Cray 68 9
Crown Lane Bromley 24
Dunbar Avenue Beckenham 35 2
Fairfield Road Beckenham 98 5 9
High Street Chislehurst 140 2 9
High Street West Wickham 119 9
Homefield Rise Orpington 0 15 9
Hornbrook House Chislehurst 65 2 9
Lebanon Gardens Biggin Hill 28 2
Lennard Road Beckenham 54 2
Memorial Hall Petts Wood 50 2 9
Orpington College Orpington 83 9
Palace Grove Bromley 97 9
Penge East Penge 56 9
Plaistow Lane Bromley 77 9
Priory Gardens Orpington 13 1
Queensway Petts Wood 48 9
Ravenswood Avenue West Wickham 153 4 9
Red Hill Chislehurst 34 2 9
South Street Bromley 68 9
St Georges Road Beckenham 138 2 9
Station Approach Hayes 127 3 9
Station Road Bromley 83 9
Station Road West Wickham 67 2 9
The Hill Multi Storey Bromley 805 6 9
The Spa Beckenham 154 16 9
Village Way Multi Storey Beckenham 278 5 9
Wharton Road Bromley 16
Westmoreland Road Bromley 581 6
West Wickham Leisure Centre West Wickham 64 2 9
TOTAL 4543 106 25

9 Park Mark® awarded in May 2009

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 Appendix 4
ON-STREET PARKING FACILITIES

Table 2 gives the number of pay and display spaces and disabled bays in each road
within the Bromley Borough.

Table 2

Parking Disabled
Parking Location Area spaces Bays
Ledrington Road, Anerley 35 1
Anerley Total 35 1

Albemarle Road, Beckenham 17 0

Clock house, Beckenham 6 3
Fairfield Road, Beckenham 6 0
High Street, Beckenham 38 4
Kelsey Park Road, Beckenham 4 1
Rectory Road, Beckenham 21 0
St Georges Road, Beckenham 27 0
Upper Elmers End Road, Beckenham 38 12
Beckenham Total 157 20

Aldermary Road Bromley 11 1

Aylesbury Road Bromley 10 0
Babbacombe Road Bromley 20 3
Blyth Road Bromley 13 0
Burnt Ash Lane, Bromley 22 3
Chatterton Road, Bromley 56 3
Church Road Bromley 6 4
Churchill Way Bromley 4 0
College Road Bromley 7 0
Cromwell Avenue Bromley 38 0
Cromwell Close Bromley 16 0
East Street Bromley 15 2
Elmfield Park Bromley 18 0
Elmfield Road Bromley 35 4
Ethelbert Road Bromley 35 1
Florence Road Bromley 19 1
Glebe Road Bromley 34 1
Hammelton Road Bromley 35 0
Harwood Avenue Bromley 26 0
Hayes Road Bromley 7 0
High Street Bromley 15 2
North Street Bromley 16 0
Palace Grove Bromley 36 0
Palace View Bromley 14 0
Park Road Bromley 17 0
Pinewood Road Bromley 17 0
Queens Road Bromley 6 0

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 Parking Disabled
Parking Location Area spaces Bays
Rafford Way Bromley 54 0
Ravensbourne Road Bromley 40 3
Ringers Road Bromley 38 2
Sandford Road Bromley 41 0
Sherman Road Bromley 21 0
Simpsons Road Bromley 27 0
South Street Bromley 7 0
St Blaise Avenue Bromley 16 0
Station Road Bromley 22 0
Streamside Close Bromley 7 0
The Chase Bromley 5 0
West Street Bromley 6 0
Bromley Total 832 30

High Street, Chislehurst 44 1

Royal Parade, Chislehurst 31 0
Chislehurst Total 75 1

Bethersden Close, Copers Cope 21 1

Brackley Road, Copers Cope 35 1
Copers Cope Road, Copers Cope 180 0
Ingleside Close, Copers Cope 15 0
Lawn Road, Copers Cope 26 0
Nettlestead Close, Copers Cope 31 0
Park Road, Copers Cope 37 0
Parkwood, Copers Cope 9 0
Sellindge Close, Copers Cope 18 0
Silverwood Close, Copers Cope 5 0
Copers Cope Total 377 2

Station Approach, Hayes 41 2

Hayes Total 41 2

Crofton Road, Locksbottom 32 0

Princess Parade, Locksbottom 27 0
Locksbottom Total 59 0

Augustus Lane, Orpington 3 0

Aynscombe Angle, Orpington 35 0
Bark Hart Road, Orpington 9 2
Berwick Way, Orpington 16 0
Bruce Grove, Orpington 9 3
Chislehurst Road, Orpington 2 0
Crofton Road, Orpington 3 1
High Street, Orpington 39 3
Hillview Road, Orpington 12 0
Lych gate Road, Orpington 49 4

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 Parking Disabled
Parking Location Area spaces Bays
Maltby Close, Orpington 2 2
Mayfield Avenue (Sth), Orpington 14 0
Newstead Avenue, Orpington 5 0
Oakhill Road, Orpington 6 0
Orchard Grove, Orpington 22 1
Spur Road, Orpington 33 0
The Approach, Orpington 13 0
The Avenue, Orpington 25 0
Vinson Close, Orpington 28 0
White Hart Road, Orpington 7 3
York Rise, Orpington 16 0
Orpington Total 348 19

High Street, Penge 14 5

Maple Road, Penge 26 3
Penge Total 40 8

Fairway, Petts Wood 17 0

Petts Wood Square, Petts Wood 40 0
Queensway, Petts Wood 23 4
Petts Wood Total 80 4

Martins Road, Shortlands 3 0

Ravensbourne Avenue, Shortlands 49 0
Station Road, Shortlands 21 0
Shortlands Total 73 0
OVERALL TOTAL 2117 87

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 Appendix 5

ON-STREET BAYS FOR DISABLED BLUE BADGE HOLDERS

Table 3 gives the number of on-street bays throughout the Borough that are
designated for the use of Blue Badge holders only, broken down by the hours of
restriction.

Table 3
Hours of Restriction Number of
spaces
At any time 407
Maximum 3 hour stay 55
Maximum 4 hour stay 11
Monday to Friday, 9am – 5pm 2
Monday to Friday, 11am – 3pm 2
Monday to Friday, 10am – 4pm 1
Monday to Saturday, 8.30am – 6.30pm 1
Monday to Saturday, 9am – 6pm 1
Monday to Saturday, 8am – 4pm 1

TOTAL 481

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 Appendix 6

PCN STATISTICS 2008/2009

Table 4 gives the differential charging levels, information and statistics against each contravention code for the period 1st April
2008 to 31st March 2009. (Please note that only the contravention codes enforced by the London Borough of Bromley during
this period have been used in this table).
Table 4

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