Parking Services Annual Report 2007/8

Corporate Vision:

Aiming for healthier, safer, sustainable and inclusive communities

Service Mission Statement:

To achieve Excellence by providing services that meet the needs and aspirations of
the Districts Communities

Staffing Structure:

Parking Services 1 17/07/2008

Service Standards

Training within the Parking Industry has developed substantially over the last few
years. At Stratford on Avon D.C. all staff must have completed and successfully
passed formal parking enforcement training prior to patrolling alone. This ensures
high standards, fairness and consistency across the service.

In addition to mandatory enforcement training, Stratford on Avon D.C. offer a wide

range of in–house development opportunities, some of which are compulsory* for a
Civil Enforcement Officer to undertake.

Courses available include:

• Organisational Induction*
• Health and Safety
• Manual Handling
• Dealing with Aggression*
• Handling Difficult People*
• Equality and Diversity*
• Customer Care
• Assertiveness Skills
• Customer Excellence
• Dignity at Work

Civil Enforcement Officer Supervisors undergo advanced training in management

supervision.

14 Civil Enforcement Officers have successfully completed BTEC level two in

Decriminalised Parking Enforcement.

18 Civil Enforcement Officers are recognised Ambassadors for Stratford on Avon.

This enables the team to provide additional assistance to visitors and residents to the
benefit of the District, whilst undertaking there daily duties in a frontline customer
environment.

19 Civil Enforcement Officers are also Police Accredited.

Police accreditation enables the police to ‘accredit’ employers and employees who are
not employed by the police, in discharging functions aimed at Community Safety.

Parking Services 2 17/07/2008

Car Parks

Car Park Audits are undertaken quarterly throughout the year to ensure service
standards are met and maintained.

We endeavour to :

• Ensure each Car Park is visited 6 times a day

• Clean Parking Bays and litter bins emptied daily between April- September
• Mechanically Swept Car Parks every three months
• Ensure a minimum of 96% of all lights in parking areas are in working order
• Repair all minor faults with machinery within 24 hours
• Ensure that the surfaces and landscapes of the Parks are well maintained
• Enforce Parking regulations fairly and consistently

As a direct result of regular audits and maintenance of the car parks throughout
Stratford District, 13 have been accredited with the Safer Parking Award.

The safer Parking Award is designed to reduce crime and the fear of crime in car
parks, creating a safer environment for customers and vehicles.

Parking Services 3 17/07/2008

Statistical Report

Off Street On Street

PCN’s Issued 4966 10197

PCN’s paid within 14 days 2450 5251
Paid at full rate 983 2497
Written off*+ cancelled 1137 1301
Outstanding 396 1148

Additional information

No. of pcns with incoming

Correspondence On and off 4094 27%

No of Pcn’s cancelled as a result

Of correspondence 1890 12%

Written off** 560 3.69%

* There are two types of written off tickets. Firstly those tickets that are issued
correctly but for one reason or another cannot be pursued. For example, the car may
have been written off/false number plates/driver deceased. **The second type is
written off due to the ticket not being legally enforceable, e.g. wrong date. All tickets
are checked prior to progression or a system error where the tickets have not imported
correctly so preventing progression.

Parking Services 4 17/07/2008

Financial Report

On Street Parking Account

Income pcn 320,477

Permits 52,187
Pay/display 553,273
Waivers etc 5843
Total £931,780

Expenditure/costs £692,582

Surplus £239,198

The surplus was used by Warwickshire County Council to fund the park and
ride service at Stratford upon Avon.

Off Street (car parks)

Income pcn 114,532

Permits 262,928
Pay/display 1,627,283
Waivers 12,131
Coach park 41,877
Staff permits 34,982
Value cards 9,183

Costs recovered 12,553

Total £2,115,469

Expenditure/costs £1,107,368

Surplus £1,008,101
NB capital charges of £1,644,521 have not been included
in the costs.

Any surplus was used by Stratford on Avon District Council to provide Council
Services.

Parking Services 5 17/07/2008