JOHN G.

FERREIRA
Franklin, MA • 617-285-1344 • JGGFERR@gmail.com • https://www.linkedin.com/in/johngferreira/

Former technology professional with both corporate and tech-startup experience. Currently use creativity and
empathy when advising, developing and presenting workshops, engaging communities, and creating digital content.

PROFESSIONAL EXPERIENCE
WHEATON COLLEGE – Norton, MA 2019 to Present
Graduate Intern, Career Services (Fall 2019)

ADVISING & TRAINING:

▪ Career Advising – Provide career development sessions with undergraduates from all years for career path guidance,
resume/LinkedIn reviews, mock interviews, job search/networking strategies, and professional writing mentorship.
Build trust relationships in hour-long sessions with a diverse set of students, allowing for effective individual
exploration and self-reflection to enable successful post-graduation outcomes.
▪ International Student Career Development – Help senior international students develop post-graduation
career plans that could lead to future employer sponsorship and are also visa-compliant.
▪ Training – Train student workers on how to apply Holland’s theory in their sessions to help peers find career
paths. Introduce workers to O*Net for assisting peers in learning detailed facets of various occupations.

PROGRAM DEVELOPMENT:
▪ Tech Career Development Programming – Created and presented programming for exploring career paths in
the technology industry. Topics include understanding the tech recruiter ecosystem, job search strategies, and
interview strategies for technical roles allowing for successful technical internship/job outcomes.
▪ Career Design Programming – Developed and presented workshops on “Exploring Your Career Personality
Type” (Holland’s codes), enabling students to choose a major or career path.

BRIDGEWATER STATE UNIVERSITY – Bridgewater, MA 2018 to 2019

Graduate Assistant, Alumni Relations (Fall 2018 – Spring 2019)
Provided digital content management to facilitate community outreach and engagement with BSU’s 70,000 alumni.
Coordinated with various departments and alumni to ensure each project’s success.
▪ Digital Content Creation – Designed and created webpages, email campaigns, and e-newsletters. Wrote clear,
empathetic copy encouraging alumni participation for events and fundraising.
▪ Community Engagement – Developed engaging content for BSU alumni’s social media platforms. Designed legally
compliant Facebook Giveaway events, increasing engagement by 20% two weeks before Giving Day.
▪ Graphic Design – Created digital graphics and icons for e-newsletters, email campaigns, and webpage
development. Customized and enhanced BSU alumni e-newsletter template for a best-quality user experience.
▪ Research – Collected local and national data on current best practices for college alumni relations offices and
presented findings to department in a report with recommended actions to improve alumni engagement.
▪ Student Worker Training and Mentorship – Trained student workers on how to create webpages and email
campaigns for the office. Mentored students on professional writing and reflecting on their careers.

Graduate Assistant, Pedro Pires Institute for Cape Verdean Studies (Spring 2018)
Provided local and global community engagement, event coordination, and academic collaboration for the world’s
only academic institute for Cape Verdean Studies.
▪ Social Media Management – Monitored and created content for the institute’s Facebook page. Volunteered to
create and manage a Twitter account for further local and global community outreach. Increased engagement and
grew followers by posting a diverse set of Cape Verdean culture topics researched using Hootsuite.
▪ Community Engagement – Reached out via email, social media, phone to local academic institutions, communities,
and press to promote the institute’s annual global academic conference.
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▪ Academic Conference Coordination – Wrote two-day conference program and coordinated presenters’
attendance, needs, and informational requests, allowing for a high-quality, professional academic event.

EMC CORPORATION – Hopkinton, MA 2005 to 2016

Received five Excellence Awards for Passion and Teamwork, Innovation, and Extraordinary Performance
Senior Software Quality Engineer, (Hyperconverged Rack Cloud Appliance) (2014 – 2016)
QE project lead of globally distributed teams for testing a bleeding edge cloud compute appliance. Incited product
success from internal and external customers by developing and presenting hands-on demos and learning workshops.

MENTORING & HIRING:

▪ Employee Mentoring – Mentored junior team members on technical skills, corporate/engineering
communication and negotiation, and career development. Mentorship led to increased employee retention,
improved performance, and a stronger, more cohesive engineering team.
▪ Hiring Management – Reviewed resumes of college-hire and internship applicants and made
recommendations. Interviewed candidates for entry-level positions, evaluating applicants’ enthusiasm, technical
foundation, and soft skills.

TRAINING & CLIENT RELATIONS:

▪ Technical Program Development – Researched, developed, and presented technical workshops to globally
distributed engineering teams, allowing for division-wide working knowledge of bleeding-edge, cloud technology.
▪ Internal Customer Relations – Volunteered to give in-depth product demos and learning workshops to diverse,
high-ranking product stakeholders. The programs allowed for the creation of customer product training courses,
documentation, and marketing collateral and the successful launch of the new, groundbreaking product.
▪ Customer Success – Designed, developed, and led a hands-on demo experience of a beta product for potential
customers. The demo program aided in new customer acquisition and product championship.

Senior Software Quality Engineer, (Storage Replication Management) (2011 – 2014)

Software Quality Engineer I & II, (Storage Replication Management) (2005 – 2011)
QE Engineer finding thousands of defects in large, distributed IT data protection software products to improve the
quality of customers’ experience. Promoted to lead global QA teams for hardware/software solutions.
▪ Technical Publishing – Wrote and published a 50-page technical white paper that was a performance and
scalability guide for a new software product, allowing customers to have technically-optimized solutions.
▪ UI Design – Co-designed the user experience and UI panels for a new authorization system feature being
integrated into a software product. The design was user-friendly and reduced UI development time by months.

UNVEIL TECHNOLOGIES – Waltham, MA 2003–2004

EMBER CORPORATION – Boston, MA 2002 - 2002

EDUCATION AND TECHNICAL SKILLS

M.Ed., Student Affairs Counseling – Bridgewater State University – Bridgewater, MA, Anticipated Graduation Dec. 2019
B.S., Computer Science, cum laude – Northeastern University – Boston, MA, 2005

Applications: Handshake, GoinGlobal, Blackboard, Gimp, Canva, Gravit.IO, Slack, Microsoft Office Suite, Excel
CMS: NetCommunity, SharePoint 2010, Weebly Social Media: Facebook, Twitter, LinkedIn, Instagram, Hootsuite
Assessments: Familiar with MBTI, SDS, and Focus2 CRM: Raiser’s Edge
Programming: C, JAVA, HTML, SmallTalk, ANT, XML, REST, SQL, Groovy, Unix and Windows shell scripting
Certifications: Safe Zone and Trans 101