TRADERS HOTEL YANGON

TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Lobby Lounge) JOB TITLE :

DEPARTMENT HEAD: Ms. Me Me Aung

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By :
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II

Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Cigar knowledge

Taking reservation with phone

Review of micros billing system

Menu knowledge

Club223 and EDP knowledge

Checking and filling inventory

Upselling of Hi Tea buffet

Personal grooming and hygine

How to treat the regular guest

Best practice procedure

Taking food order

How to do daily bar inventory

How to use BEO knowledge

Linen produce

Duties of AM shift

How todo daily revenue report

Food pick up chart

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Lobby Lounge) JOB TITLE :

DEPARTMENT HEAD: Ms. Me Me Aung

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By :
Signature
Blank = No
How to make liq: coffee

Telephone courtesy

How to decorate Hi Tea buffet

Wine menu knowledge

Upselling second drink

How to make welcome drink

Pantry duties

Review of FSMS procedure

Customer like/dislike & database

How to take beverage order

How to open and serve the wine bottle

Lost and found knowledge

Food product knowledge

Telemarketing & communication

Duties of PM shift

Checking guest satisfaction

Suggestive selling

Duties of buffet man

How to make popular cocktail items

Equipment inventory procedure

Skipper check and procedure

How to offer our pro: ice tea

How to call hit list/ club223

How to deal with the guests

Void/split/re-close chk pro:

Hostess duties

Special X'mas pro: training

X'mas buffet & promotion set up

X'mas items selling

New Year set up

Date Certified:
Date Certified:
 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Traders Café) JOB TITLE :

DEPARTMENT HEAD: Ms. Oo Oo Khin

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Club223/EDP and F&B voucher knowledge

Linen inventory knowledge

How to treat the regular guest

Beverage menu knowledge

Coffee and tea knowledge

Ala carte menu knowledge

Bar knowledge procedure

How to do guest keep bottle

Lunch service procedure

Telephone courtesy

Wine menu knowledge

Upselling second drinks

Review of FSMS procedure

How to check guest like and dislike

Lost and found knowledge

Communication about other outlet knowledge

Doorknob menu knowledge

Suggestive selling

Equipment inventory (Glass wear knowledge)

Mid night shift responsibility

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Traders Café) JOB TITLE :

DEPARTMENT HEAD: Ms. Oo Oo Khin

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Knowledge of void,split, re-open check report

Guest reconiginization report

Special x'mas and new year pro: training

X'mas and new year table set up knowledge

How to set up the table (B'fast, Lunch, Dinner)

How to organise the service station

Best practice knowledge

Cashier responsibility

How to do daily bar inventory

How to take drink orders

Duties of AM shift

How to do daily revenue report

How to set up B'fast buffet

B'fast service procedure

How to decorate Theme dinner buffet

Hostess responsibility

How to take reservation by phone

Buffet man responsibility

How to upsell the buffet

How to present the wine bottles

How to take Ala carte order

How to take beverage order

Wine service procedure

Micros knowledge (open & close)

How to give discount in micros

Duties of PM shift

Food pick up chart

Cashering and billing system

Bar man responsibility

How to issue the store requestion knowledge

Cocktail 4kinds knowledge

What is the performance appraisal

How to present check to the guest

Hotel general knowledge test

Operation equipment knowledge (stainless steel)

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Traders Café) JOB TITLE :

DEPARTMENT HEAD: Ms. Oo Oo Khin

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to use inter kitchen transfer form and requestion

Group meal knowledge

How to organized the pantry area

X'mas and new year eve group meal knowledge

How to clean coffee machine

How to take guest reservation by phone
 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Gallery Bar) JOB TITLE :

DEPARTMENT HEAD: Ms. Swe Swe Mar

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Telephone courtesy

How to make flaing rose

Recovery of the complain

Dinner service set up

How to greet the guest

How to make shandy

Guest contact skill

How to take drink orders

Step of service sequences

How to made whisky sour

How to host the guest

Gromming & hygiene

Garnish making

Cleaning procedure of the bar

How to make pinacolada cocktail

How to carring soiled dishes

How to hold glassed to serve

Suggestive selling

Taking reservation by phone

How to handle guests's complain

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Gallery Bar) JOB TITLE :

DEPARTMENT HEAD: Ms. Swe Swe Mar

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Dinner table set up

Cashering and billing

Opening bar set up

How to made bloody marry

Upselling skill
Micros key issue

Recovery procedure

How to report void check

Familiar with outlet menu

Set menu service

How to make liqulia sunrise

FSMS policy

Job descriptions
how to make melon ball

How to make singapore sling

How to know guest's like & dislike

How to ask second drink

How to serve wine

Order taking skill

How to write daily report

Bar misen plus

Mixer service

How to cut garnish

Food menu knowledge

How to pose mison check

How to write full bottle sales report

How to write inter kitchen transfer

How to sell seconds drinks

Knowledge of Japanese menu

Best practice review

How to get customer delight

How to report daily revenue report

How to make campari orange

What is aperilits

How to issue bar requisition

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Gallery Bar) JOB TITLE :

DEPARTMENT HEAD: Ms. Swe Swe Mar

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Bar daily inventory

Fire safty procedure

How to make kamekaze cocktail

How to keep guest bottle

How to guild guest relationship

How to sell Ala carte items
 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Tategoto) JOB TITLE :

DEPARTMENT HEAD: Ms. Ni Ni Win

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

New set menu knowledge

Monthly product knowledge

How to take the reservation

Personal hygiene & grooming

15 kinds of new apptizer knowledge

FSMS
Knowledge of coffee

3 kinds of new menu soup knowledge

Sushi knowledge

Sashimi knowledge

Agemono knowledge

Yakimono knowledge

Terriyaki knowledge

Teppanyaki knowledge

Jpn. Noodle (hot) knowledge

Jpn. Noodle (cold) knowledge

New nimono knowledge

Jpn. Don knowledge

Jpn. Dessert knowledge

Nagatoshi on duty
 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Tategoto) JOB TITLE :

DEPARTMENT HEAD: Ms. Ni Ni Win

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Hostess on duty

Cashier knowledge

Discount knowledge

Bar inventory

OE inventory knowledge
Beverage knowledge

How to hand over cash float

Micros knowledge

Staff responsibility

Bar cleaning

Set menu set up

Table set up

Telephone courtesy
Upselling skill

Coffee, tea service

Ice cream service

How to take the beverage order

How to take the food order

Japanese sake service

Jpn. Tea service

Tatami room service

Cost saving

How to clean the table and chair

How to take care the customer

How to greet by Japanese language

How to refill salt and pepper

How to open wine bottle

How to serve the wine bottle

How to serve hot udon

How to serve cold udon

How to prepare table for reservation

How to set up the bar

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Summer Palace) JOB TITLE :

DEPARTMENT HEAD: Ms. Mi Mi Khaing

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Order taking skill

Knowledge of discount program

Sauce training for dim sum

How to serve VIP & family style

Linen knowledge

How to set up the tables

How to present the bill to the guest

How to handle the VIP room

Taking reservation by phone

Greeting & seating the guest

How to prepare side station

knowledge of micros payment procedure

Coffee and tea knowledge

How to present and open the wine

How to serve the fish

Cashier responsibility

How to upselling food & beverage

Telephone courtesy

How to clean & organize pantry area

Personal grooming & hygiene

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Summer Palace) JOB TITLE :

DEPARTMENT HEAD: Ms. Mi Mi Khaing

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to take the food order

Micros knowledge (void.split)

How to serve the wine

Hostess responsibility

How to wipe the cultony

How to fill up the daily revenue and promotion

Bar man responsibility

Store requestion knowledge

How to make the daily bar inventory

Pantry responsibility

How to check the guest satisfaction

How to clean the table after the pantry

How to serve coffee and tea

How to make fresh juice

Menu knowledge

How to handle the guest complain

How to serve the drink

How to wipe the glass ware

Wine serving procedure

How to clean the soil plate from the guest

Taking reservation and special request

Upselling food & beverage

Best practice review

How to upsell ACE dimsum

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (IRD) JOB TITLE :

DEPARTMENT HEAD: Mr. Kyaw Myo Khaing

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Knowledge of New Japanese

How to Polish glasss ware

How to clean and refill sugar bowl

Best practric reminder

Knowledge of Traders Café Menu

Wine menu knowledge

How to pre-setup trays and trolley for breakfast

How to povide service on guest room using trays and trolley

How to set-up fruit amenities

How to set-up Golden Circle amenities

Knowledge of FSMS

Personal Hygiene and grooming

How to set-up American breakfast on tray

How to take breakfast order

How to take A La Carte order

Upselling knowledge

How to do busy work

How to clear soiled trays and trolley from guest's room

Order taking skills

Amenoties code knowledge

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (IRD) JOB TITLE :

DEPARTMENT HEAD: Mr. Kyaw Myo Khaing

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to send fruit amenities to guest room

How to do turndown service

How to replanish fruit amenities in guest room

Best practic

How to wash and how to keep amenities fruits

How to raise the fruit order

How to check daily occupancy

Telephone courtesy

How to prepare red wine amenities

Butler service knowledge

How to transfer back phone call to another outlets

How to serve wine in guest room

How to prepare chocolate box amenities

How to prepare cookies and milk amenities

How to set-up noodle cup amenities

How to prepare VVIP delivery list of amenities

How to set-up Golden Circle beer amenities

How to present the bill

Chinese food menu knowledge

How to count and exchange linen

Western menu knowledge

Western sauce knowledge

Process of guest payment

How to prepare ice beverage

How to thank to guests and a bit guests farewell

 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Gourmet Corner) JOB TITLE :

DEPARTMENT HEAD: Ms. Soe Soe Thein

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training

Hotel Orientation

Shangri-La Care I

Shangri-La Way ... Our Culture

Shangri-La Care II
Shangri-La Care III

Shangri-La Care IV

Hygnene & Grooming

Telephone Courtesy

SFSMS knowledge Training

Fire and Life Safety Training

MQS/ SOP Awareness

Job Description

Departmental Training

Basic concept outlet G/C product knowledge

How to do the bar inventory

Wine knowledge and how to serve the wine

Follows grooming standard

Familiar with G/C menu knowledge

Micros knowledge
How to take the cheese, meat item and cheese &
meat knowledge
Pastries item knowledge and how to set up the
pastries item
Telephone courtesy
How to take the sandwich order and s/w
knowledge
How to take the cake order by phone

Pizza knowledge and how to take the pizza order

Bread knowledge

Cashiering system knowledge

Knowledge of delivery service procedure

How to do revenue report procedure and daily
sales inventory
SFSMS high risk policy knowledge
 TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY

ORGANIZATION : THYN EMPLOYEE :

DEPARTMENT : F&B (Gourmet Corner) JOB TITLE :

DEPARTMENT HEAD: Ms. Soe Soe Thein

Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Knowledge of job description

Cake knowledge

Beverage knowledge
Knowledge of order form, inter kitchen transfer
form, official receive, requisition form
Rosttisiri menu knowledge and how to take the
menu order
Shan care re-cup (1,2,3,4)

How to take the special cake order

G/C moon cake knowledge and how to take
order
Pie & puff items knowledge

Knowledge of monthly report procedure

Knowledge of all discount program

Knowledge of guest's like and dislike

Know hotel (all Dept & outlet) operation hours

Area management
How to check daily cake pick up form and how
to arrange the daily job procedure
Area cleaning procedure with FSMS

T/Café menu knowledge

X'mas item knowledge and how to take the order

Knowledge of roasted item(turkey, lamb, beef,
ham) and how to take order
how to pack the cookies and decoration with
take away box