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Great team leaders don't simply dictate work be done from their
office. They encourage team members, provide feedback and offer
skills development. They're similar to great sports coaches. This
question can show you how applicants view leadership and implement
their style. What to look for in an answer:
Example: "Given all the data we have today, it's essential that team
leaders analyze and extract insights from that data to increase
effectiveness. My opinion is that the metrics a team focuses on should
strongly link to a company's strategic objectives. In a general sense, I
always look at quantity, quality and time. For instance, to measure the
quality of work, it's important to look at the number of errors and
customer satisfaction. Another thing I measure is employee morale and
engagement because those can make or break a team."
Example: "As a team leader, I aim to build a superstar team, not just a
team of superstars. I make sure applicants have the necessary hard
skills but also look at important soft skills, such as written and oral
communication, logical thinking, adaptability, attention to detail and
reliability. In addition to questions to check experience and credentials,
I would ask behavioral, competency and opinion questions during the
interview, as well as a brain teaser or two."
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