A

PROJECT REPORT
ON
“HUMAN RESOURCE DEVELOPMENT IT’S IMPACT ON
THE PERFORMANCE OF KNOWLEDGE WORKERS”

SUBMITTED TO
THE
PUNJABI UNIVERSITY PATIALA

IN THE PARTIAL FULFILMENT OF THE REQUIREMENTS FOR

THE DEGREE OF
MASTERS OF BUSINESS ADMINISTRATION (MBA)

SUBMITTED TO: SUBMITTED BY:

Ms. KULPREET KAUR
(Assistant Professor) SONIA RAJPUT
MBA,PART-II
ROLL NO-2148

KHALSA COLLEGE (Amritsar) OF TECHNOLOGY AND BUSINESS STUDIES

PHASE-3A, MOHALI
 CERTIFICATE

This is to certify that the Project Report entitled “HUMAN

RESOURCE DEVELOPMENT ITS IMPACT ON THE
PERFORMANCE OF KNOWLEDGE WORKERS”
embodies the work carried out by Ms. Sonia Rajput
herself under my supervision and that it is worthy of
consideration for the award of the Masters Of Business
Administration Degree.

Dr. Kulpreet Kaur,

(Assistant Professor)
Department of Commerce,
Khalsa College, Mohali.
 DECLARATION
I hereby affirm that the work presented in this Project
Report entitled “HUMAN RESOURCE DEVELOPMENT
ITS IMPACT ON THE PERFORMANCE OF KNOWLEDGE
WORKERS”is exclusively my own and there are no
collaborators. It does not contain any work for which a
degree/diploma has been awarded by any other
University/Institution.

SoniaRajput,
Department of Commerce,
Khalsa College, Mohali.
 ACKNOWLEDGEMENTS
First of all, I express my profound gratitude to the Almighty
whose invisible guidance and blessings always inspired me to
move in the right direction and helped me in the completion of
my Project Report. It is with utmost pleasure and sincere
gratitude that I acknowledge my indebtedness to my
supervisor, Dr. Kulpreet Kaur (Assistant Professor),
Department of Commerce, Khalsa College, Mohali without
whose immaculate guidance, tireless efforts, boundless
affection, constructive criticism and constant encouragement
throughout the course of this project work, I would have
never been able to accomplish this arduous task. It has been
my extreme privilege and most rewarding experience to be
associated with a person of high calibre and deeds. I would
like to offer my deeply respectful obeisance to principal Dr.
Harish Kumari and coordinator prof. Suchintan Singh and
entire faculty of Department of Commerce Khalsa College,
Mohali, who have always been kind and helpful to me. Last
but not the least, I feel obliged to all my friends and well
wishers and everyone who has even contributed a bit in the
completion of this task.

Date ………
(Sonia Rajput)
 TABLE OF CONTENTS
CHAPTER TITLE PAGE
NO NO
CERTIFICATE

DECLARATION

ACKNOWLEDGEMENT

COMPANY PROFILE

HUMAN RESOURCE DEVELOPMENT AND KNOWLEDGEWORKERS –

1 AN INTRODUCTION

1.1. Human Resource

1.2. Knowledge Workers

1.3 Human Resource Development

1.4 Conclusion

2 REVIEW OF LITERATURE

Studies Related to HRD Practices as an Important Component

2.1. Affecting Job Performance
Studies Related to Job Satisfaction linkage to Employee
2.2 Performance
2.3 Studies Related to HRD Dimensions Affecting Job Satisfaction

2.4 Need of Research and Research Gaps

2.5 Conclusion

3 RESEARCH METHODOLOGY

3.1 Defining The Research problem

3.2 Scope of Study
3.3 Formulation of Framework
3.4 Objectives of Study
3.5 Data collection and Response Rate
3.6 Characteristics of Knowledge Workers
3.7 Sources of Data
3.8 Reliability and Validity Analysis
3.9 Pilot Survey
3.10 Limitations of Study
3.11 Conclusion

4 DATA ANALYSIS AND INTERPRETATION

4.1. Introduction
4.2 Characteristics of Sample
4.3 Factor Analysis
4.4 Theoretical Framework Analysis
4.5 Testing of Hypotheses
4.6
Conclusion

5 FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction
5.2 Summary of Results
5.3 Discussion of Survey Findings
5.4 Recommendations For Banks
5.5 Directions for future Research

BIBLIOGRAPHY
Annexure – I: Questionnaire
Annexure – II: Factor Analysis
Annexure – III: Statements Related to Behavioral Reaction To HRD

Annexure - IV: Self Appraisal Form

Annexure – V: Appraisal Form By Reporting
Annexure – VI: Performance Appraisal Form
Annexure – VII: Organisation Structure
Annexure – VIII: Performance Appraisal Form

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