SYED ZAIGHAM ALI

11 Kuranda Street – Water ford QLD, 4133

Mobile: 0449977863
Email: zaighamali2000@yahoo.com

PROFILE
An enthusiastic customer service, sales and marketing professional with drive, determination and a
proven ability to perform and oversee business operations with efficiency and integrity. Having the
necessary management skills required to administer, improve and develop process efficiency,
effectiveness and quality of service. A hardworking, pro-active individual with an upbeat positive
attitude with an extensive background in customer support, sales, back-office and client facing
environments.

AREAS OF EXPERTISE
Risk Management Client Servicing Product Knowledge
Time Management CRM Applications Digital Marketing
Consultative Selling Team Player Social Media Management

EDUCATION & TRAINING

2019 Certificate III – Customer Engagement - Australia
2013 Strategic Management – Saylor Academy - USA
2013 Customer Service – Saylor Academy - USA
2013 Organizational Behaviour – Saylor Academy - USA
2013 Professional Writing – Saylor Academy - USA
2013 Time & Stress Management – Saylor Academy - USA
2012 Master’s in Business Administration – Marketing & Management
2004 Diploma in Associate Engineering - Computer Science – DAE

HONORS & AWARDS

2017 Best Performance Award
2010 Employee of the Months

EMPLOYMENT HISTORY
10/2018 till 11/2018 Optimum Home Safety Fire Safety – Queensland,
Australia
Position: Safety Advisor
Duties : Perform online and door to door marketing activities to achieve company sales objectives.
Identify and contact potential customers for business opportunities.
Update customer database with contact details and interest information from prospective customer.
Perform daily tasks based on assigned work plan.
Attend sales training and educational programs for professional development.
Respond to customer queries promptly and professionally.

07/2017 to 07/2018 Noor Takaful PJSC – Dubai, United Arab Emirates

Position: Business Underwriter
Duties : Making outbound calls & Connecting with prospective clients
Introducing the product, educating the clients and handling objections
Setting up appointments with clients for product demonstration and further assessment.
Updating information on Microsoft dynamic CRMS.

12/2015 to 06/2017 Alliance Insurance PJSC – Dubai – United Arab Emirates

Position: Business Underwriter / Business Development Officer
Duties : Making outbound calls to prospect customers.
Making sales based on the practice speciality setting up presentations for our product in coordination
with sales team.
Updating CRMS for the leads, prospects and sold customers as per their SLAs.
Keeping track of the sales and their progress in implementation process.
Following up with the clients about their experience with the product and hurdles they are facing.
Notifying the implementers about the hurdles and escalating the problems to get the customers
better help and guidance.
11/2010 to 09/2015 Adamjee Life Assurance Co Ltd (In Calibration with
Hollard – South Africa)– Karachi - Pakistan
Position: Deputy Manager – Customer Services
Duties : Service existing clients and ensure timely execution of implementation and training for clients
Identify upselling/x-selling opportunities with existing clients
Manage broker relationships
Follow up with clients and brokers regarding payments
Prepare marketing plans
Produce content for website, social media, marketing toolkits and other marketing collateral
Oversee the execution of all digital marketing campaigns
Generate performance reports and analysis

04/2006 to 10/2010 EFU Life Assurance Co Ltd – Karachi, Pakistan

Position: Senior Call Centre Customer Sales & Service Executive
Duties : Fielding inbound calls, providing quality support
Upgrading, upselling and cross selling to existing clients
Making outbound calls to establish content with new clients
Outbound tele sales of telecom, broadband, e-learning and healthcare insurance products
Ensure achievement of sales targets and calling KPIs
Conduct training for new recruits on inbound/outbound customer support and sales campaigns
Generate agent activity, KPI and performance reports for assigned team and project on weekly basis
for higher management

REFERENCES
1. Mr. Murtaza Islam – Financial Advisor @ Deloitte – 0403 677 737
2. Mr. Usman Khan – Business Analyst @ My Money House – 0411 490 307