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This document contains proprietary and confidential information of Vivo
Inc. and shall not be reproduced or transferred to other documents,
disclosed to others, or used for any purpose other than that for which it is
furnished, without the prior written consent of Vivo Inc. It shall be returned
to the respective Vivo Inc companies upon request.
Table of Contents
1. Partner Arrangement...............................................................................4
2. Key Parameters of Engagement.............................................................5
2.1. Scope of Work........................................................................................5
2.2. Our Methodology....................................................................................6
2.3. Service Level Agreement........................................................................7
4. General Terms........................................................................................10
5. Document Revision History..................................................................11
1. PARTNER ARRANGEMENT
Between Vivo Inc:
Director/Manag
er:
Program(s
):
Director
Vivo Inc and Business Partner from here on known as “Partner” in this
document, agree to collaborate in good faith and with transparent
communication. Business Partner agrees to transfer responsibility of
work to be done by Vivo Inc. on its behalf. The Partner agrees to
provide the work within the following main parameters.
2. KEY PARAMETERS OF ENGAGEMENT
• Infrastructure
Analyze partner’s current database
infrastructure
Analyze partner’s database requirements
Identify potential issues and limitations
Install, configure and administer Oracle databases
• Oracle database daily maintenance
Managing user profiles
Trouble shooting production and development
instances.
Manage Replication, Backup & recovery
• Tuning
DB Paramater/OS
SQL
• Monitoring and healthcheck
System Monitoring
Control, data, archive and log file monitoring
• Security
Apply the latest Oracle patches and version
upgrades as per requirements
Secure database environments
Ensure compliance of Information Security
standards and regulations by working closely
with Security team.
Database auditing
• Proactive Management
Performance/Load tests and analysis of the
results
Capacity Planning
Benchmark and Optimize critical SQL queries
• Implement best practices
• 24x7 Support
2.2. Our Methodology
2.3. Service Level Agreement
Follow up communication
Needed? (For Maintenance
window extension)
3.1. Staffing
Staffing for the project will be co-managed by Vivo Inc and
the Partner.
Change order refers to any event that alters the existing state of service,
including software and hardware.
Location(s):