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Developing Leaders and Professionals for Business and Society

Training Program
EFFECTIVE
COMMUNICATION SKILLS
PACE INSTITUTE OF MANAGEMENT

Training Program
EFFECTIVE
COMMUNICATION SKILLS
Having good communication skills is important in many aspects of life, and the
business environment is certainly no exception. These skills are parts of every
employee and manager/leader’s standard tool set. No matter how talented
employees may be, not being able to translate thoughts into useful and practical
expression can place the company at a competitive disadvantage.  Furthermore,
positive image of an organization or company is created and shown by the
professional communication each individual, from support staff to management
levels, in verbal, non-verbal languages, behaviors, and actions. Therefore, the ability
to communicate effectively is even more important in the globalized business world.
The Effective Communication Skills program offered by PACE help you learn more
about fundamentals of communicating to succeed in a business environment.  At the
end of the program, participants will gain an in-depth understanding of what good
communication skills are and what they can do to improve their abilities.
PROGRAM OBJECTIVES

TRAINING METHODOLOGY
• Discussions - We provide learners with the context of
change through interactions, both amongst the learners
and between the trainer and the learners. Rather than
the traditional lecture method, the interaction and
communication between the groups have proven to be a
much more effective and powerful method of learning.
• Demonstrations - Students conduct case studies, and learn
from hands - on activities and through multi - media.
• Consultative training - Students are provided with the
necessary knowledge and tools to successfully apply the
skills to their own business contexts.

PROGRAM CONTENT
WHO SHOULD ATTEND Part I. Role of effective communication at work and in
• Managers and leaders in business
organizations who wish to • Importance of communication
accelerate their leadership
• Process of handling information in communication
competency to higher levels by
enhancing their interpersonal/ • Barriers in communication and techniques to break these
communication skills. barriers

• Middle Managers—Functional • Factors affecting communication


directors and managers, chiefs/ • Modern communication culture, Eastern and Western
heads and deputy heads of communication cultures
departments. Part II. The art of listening and behaving in communication
• Those who wish to strengthen their • The art of listening
• skills so that they can work • Active listening skills
confidently and effectively with
• Effective listening methods
others.
• Negative habits in listening and solutions to these problems
• Methods to understand the implied/tacit truths and
COURSE PURPOSES underlying meanings
After successfully completing this • The art and methods of asking questions
program, participants will be able to:
• The art and methods of answering questions effectively
• Communicate effectively in working
Part III. Culture in modern communication
and business
• Communication culture by written documents and
• Strengthen their working capability  correspondence
through enhanced communication
skills; • Communication culture via email, fax

• Strengthen the ability to communicate • Communication culture on the phone


effectively in the workplace • Communication culture by face-to-face contacts
• Enhance communication skills and Part IV. Attitudes, skills and appearance in professional
increase working performance communication
• Presentation and behavioral skills
• Body languages;
• Professional appearance and dressing

World-Class Solutions for Global Competitiveness


Head office: PACE Building Hanoi office:International Center
Email: contact@PACE.edu.vn
341 Nguyen Trai Street, District 1, HCMC 17 Ngo Quyen Street, Hoan Kiem, Hanoi
Website: www.PACE.edu.vn
Phone: +84 (28) 3837.0208 Phone: +84 (24) 3646.2828