the game constantly drops fps from 91 to below 20, making the game unplayable...

Discussion Thread
Customer (mynamewashere) 11/23/2010 12:17 PM
do you guys at least acknowledge at this stage that the problem is not with my hardware or software?

i'm able to run the following games with none of them displaying same problems as black ops:

call of duty modern warfare

call of duty modern warfare 2
stalker trilogy
left 4 dead 2
ut 3
medal of honor
fallout new vegas
civ 4 & 5
alien swarm
counter strike source

is the problem i'm experiencing a known problem?

did you replicate the problem described in your environment?

what additional information or actions do you require me to undertake?

as i said before as is i've received a defective product, which i want refunded or exchanged on steam.

it would help me a lot if you guys dropped them a line or two, quoting steam ticket number [xxxx-xxxx-xxxx]
[11111a1a] , which was also cross referenced to the current support case open with activision.

i want a refund or exchange, and you guys gonna have to help me with it since you failed to deliver the product as
advertised.

Response (support2) 11/22/2010 05:48 PM

Thank you for the update. This was a suggestion from other users who claim it resolved similar issues.

Customer (mynamewashere) 11/22/2010 04:32 PM

flashed the bios to the latest from asus just now to be on the safe side and in line with your instructions, but regrettably
the problem with periodic fps drops from 91 to below 20, making the game unplayable remains uncorrected.

Customer (mynamewashere) 11/22/2010 03:55 PM

kindly refer to support.asus.com & nvidia.com for details.
i'm running one before last one revision of bios, and the only change is support of new cpu's - is this a way of telling
me to go and buy 6x core cpu???
nforce is also up to date as provided by asus/nvidia.

Response (support2) 11/22/2010 12:59 PM

A few more things to try.

- Check for any available BIOS updates. You might need to check with your system manufacturer for this advanced
topic.
- Update your Motherboard drivers. It appears you are using a Nforce chipset. Since everything runs through your
motherboard, the motherboard chipset drivers should be installed and up to date. Otherwise, this can lead to system
instability. Here are the links to the most common motherboard chipset manufacturers:
NVIDIA - http://www.nvidia.com (for nForce Platform Processor only)

(Other common chipset manufacturers)

ALI - http://www.ali.com.tw
AMD - http://www.amd.com
Intel - http://www.intel.com
SiS - http://www.sis.com
Via - http://www.viaarena.com

If you do not know who makes your motherboard chipset, please consult with your PC manufacturer or your
motherboard manufacturer for more information.

Note that these are both advanced updates. If you are unsure how to obtain the correct drivers and/or perform these
updates, you will want to check with your systems manufacturer and/or the specific chipset manufacturer for
instructions.

Customer (mynamewashere) 11/20/2010 08:06 AM

i've uninstalled comodo, updated the game with latest patches and the problem remains unfixed.

Response (support2) 11/19/2010 03:24 PM

Thank you for the information provided.

Based on a few other reports from users, you might also try

- Make sure you have a way to reinstall if needed.

Uninstall Comodo Internet security and firewall services

Try the game again now.

Please note that performance on certain graphics cards is currently being addressed and may help resolve your issue.
http://www.callofduty.com/board/viewtopic.php?f=71&t=313146&sid=3g3qognhsj4anag3h90a6kjl83

Let us know how you make out.

Customer (mynamewashere) 11/16/2010 09:41 AM

sysinfo attached
mobo: asus m4n78
video: gigabyte gts 250 rev. 2.1 1gb ddr3, 256bit GV-N250 OC 1-GI

Response (support2) 11/15/2010 07:23 PM

Thank you for the information provided. Also, I would like you to generate and send to us a system information file.
To do this we ask that you do the following.
1) Go to start->programs->accessories->system tools->system information. This will bring up the system information
tool.
2) Go to the top menu and select file->Save. This will save a file with all of your system information. Save it to your
desktop. You can name it sysinfo.nfo.
3) Login to your account at http://activision.custhelp.com. (your default username is your email address, your
password will be blank unless you have set one up independently)
4) Click My Stuff and then click Questions.
5) Find your current incident and click on it under the Subject column.
6) Click Update Incident.
7) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your
computer for the sysinfo.nfo on your desktop. When you locate the file, double click on it.
8) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results
and/or Additional Information" field.
9) Click "Submit Update to Question" to send the system information file

Customer (mynamewashere) 11/14/2010 10:00 AM

please find attached fresh dxdiag.
- drivers updated.
- all 3rd party software & services disabled.
- swap file usage is normal - in fact it being that large in the previous report attributes purely to black ops running prior
to the dxdiag run.
- config files renamed and new ones recreated upon game start

the problem remains as per original report - after the game starts, withing 10 minutes the first fps drop occurs,
following this are repeating fps drops making the game unplayable.

- shadows and bullet impacts switched off.

- setting textures to low, switching off aa & af as well as running the game in 1024x768 has no effect on fps drop.

for the record, i've tried the game on a laptop which has i5, 4gb of ddr3 ram and 1 gb 320m video card - there is
exactly the same problem there.

Response (support1) 11/14/2010 05:10 AM

Hello,

Your display driver is out of date. You can update to the latest driver at:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Update your audio device drivers from:

http://www.realtek.com.tw/downloads/

Your page file is rather large. I want you to shut down some applications running in the background. To do this please
do the following:
1) Press the Windows Key + r to bring up the Run box
2) Type msconfig, hit ok
3) Go to the startup tab
4) Everything checked in here is a program that starts when windows does. None of these should be necessary for
Windows to operate. Please take note which ones are checked (for your records later).
5) Uncheck everything
6) Click on the Services tab
7) Make sure the box at the bottom next to "Hide all Microsoft services" is checked
8) Uncheck everything in this list as well
9) Hit ok, reboot as prompted (if you receive a popup window concerning using your systems selective startup when
your system finishes rebooted please click the option for "Do not show this window in the future").

Also try resetting your game configuration. You can do this by deleting the config file. The file is found at the path:
C:\Program Files (x86)\Steam\SteamApps\common\call of duty black ops\players
You will need to delete the files named config and config_mp.

Returns need to take place through the retailer you purchased the game from as it is with them that you have
exchanged your money. You will need to speak with the retailer concerning their return policy.
Please attach a new dxdiag if you continue to have trouble.

Customer (mynamewashere) 11/13/2010 02:27 PM

please also let me know what's the procedure to return this game and receive my money back. thanks.

Customer (mynamewashere) 11/13/2010 02:16 PM

installed the latest patches, the problem with frame rate drops persists.
dxdiag logs attached

Response (support1) 11/10/2010 08:21 PM

Hello,

I'd like you to send me a diagnostic of your computer. To do this, you need to:
1) Press the Windows Key + r to bring up the Run box
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 9 if you are already logged in to your Activision
account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under Attach Additional Documents to Question you will see a Browse button. Click that and browse your
computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the Results
and/or Additional Information field.
12) Click Submit Update to Question to send the Dxdiag

Customer (mynamewashere) 11/10/2010 06:02 PM

i have already tried all steps mentioned in the autoreply, the problem persists.

Auto-Response 11/10/2010 11:42 AM

-

Title: Crash/Freeze during gameplay.

Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?
p_faqid=28893&p_created=1288903862

Title: Sound problems/no sound

Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?
p_faqid=29009&p_created=1289320857

Title: Crash/Freeze at launch

Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?
p_faqid=28892&p_created=1288903826

Title: The Call of Duty: Black Ops servers are unavailable at this time.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?
p_faqid=28998&p_created=1289277603
Title: Crash/freeze during install.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?
p_faqid=28891&p_created=1288903593

Customer (mynamewashere) 11/10/2010 11:42 AM

the game constantly drops fps from 91 to below 20, making the game unplayable in mp and sp alike. pc exceeds
minimum hardware requirements as per attached report.
windows & all device drivers are up to date.
not a single other game including the latest titles displays problems as in black ops.