OPERATIONS MANAGEMENT

COURE DESCRIPTION/OBJECTIVE

This course is designed to provide the student with an understanding of the foundations of the
operations function in both manufacturing and services. The course will analyze operations from
both the strategic and operational perspectives and highlight the competitive advantages that
operations can provide for the organization. The goal of the course is to help students become
effective managers in today’s competitive, global environment. The course will examine
operations as a competitive weapon, demand forecasting, supply-chain management,
aggregate planning, inventory systems, just in-time systems and material requirements
planning.

INDENTED LEARNING OUTCOMES

By the end of this course it is expected that the student will be able to

1. Describe operation management areas of responsibility and the contribution of operations

management to an organization.

2. Use computer analysis to produce a linear regression forecasting model.

3. Explain the concept of supply-chain management and the requirements and design of a
successful supply chain.

4. Develop an operational aggregate plan following a chase strategy, level strategy or mixed
strategy.

5. Describe inventory systems for independent demand and the costs and benefits of carrying
inventory.

6. Identify the characteristics of JIT (just-in-time) systems that enable the realization of the JIT
philosophy.

7. Identify the key concepts of materials planning for dependent demand using MRP (material
requirement planning).

PLAN OF EDUCATIONAL METHODOLOGY TO BE USED

Knowledge skills

Lectures Multimedia Presentations, Group discussions,

Active Learning
COURSE CONTENTS

Week 01, 02 INTRODUCTION

• Introduction to Operations Management
• Competitiveness, Strategy, and Productivity
Week 03 OPERATIONS MANAGEMENT MODELS
• Forecasting
• Decision Making
• Transportation models
• Waiting lines models
• Learning curves
Week 04, 05 SYSTEM DESIGN
• Product and Service Design: Reliability
• Strategic Capacity Planning for Products and Services: Decision Theory
• Process Selection and Facility Layout: Linear Programming
• Design of work systems: Learning Curves
• Location Planning and Analysis: The Transportation Model
Week 06 QUALITY
• Management of Quality
• Quality Control: Acceptance Sampling
Week 07, 08 INVENTORY MANAGEMENT AND SCHEDULING
• Inventory Management
• Aggregate Planning
• MRP and ERP
• JIT and Lean Operations: Maintenance
• Scheduling
Week 09,10 SUPPLY CHAIN MANAGEMENT
• Supply Chain Strategies
• Vendor selection, Internet purchasing, Supplier quality and reliability
• Benchmarking
• Types of Facilities and location analysis techniques
• Transportation and distribution system
Week 11,12 PROJECT MANAGEMENT
 Waiting Lines And Simulations
LAYOUT STRATEGY
Week 13,14 • Basics layouts
• Designing process layouts
• Designing product layouts
• Warehousing and storage layouts
• Assembly line balancing
• Hybrid Layouts
Week 15 Final Project (Report Submission & Presentations)
ASSESSMENT CRITERIA

Sessional Exam Nature Total # In a

Semester % Weight

Quiz 1 5%

Assignment 1 5%

Project 1 10%

Mid-Term 1 30%

Final Exam End Term 50%

RECOMMENDED TEXT BOOK

1. Operations Management, International Edition, Eighth Edition, by William J. Stevenson,

Publisher: McGraw-Hill

2. Jay Heizer & Barry Render, Operations Management, Latest Edition, Prentice Hall

REFERENCE BOOK

1. Operations Management by William J. Stevenson

2. Operations Management for MBAs by Jack R. Meredith and Scott M. Shafer

3. Operations Management (10th Edition) (Pearson Custom Business Resources) by Jay Heizer
and Barry Render

4. Operations Management: Creating Value Along the Supply Chain by Roberta S. Russell and
Bernard W. Taylor