Académique Documents
Professionnel Documents
Culture Documents
Eight functions
Defining the task
Clearly define the task and articulated that every team member understand
their role and responsibility in helping the team to achieve its goals
Planning
Establish what, when, and how it needs to be done
Briefing
a formal systematic process which ensures that everyone is provided with
a mixture of information relevant to their department/roles as well as what
is happening in the wider organization
Controlling
the process of putting standards in place to help determine whether the
team, and the other resources available are being utilized in the most
efficient and effective way
Evaluating
process of assessing whether progress is being made in all three circles
which also includes organizational values and culture
Motivating
being concerned about the level of motivation in the team and what steps 5 Types of Leaderships
can be taken to improve this a) Impoverished Leadership – Low Production/Low People
Organizing b) Country Club Leadership – High People/Low Production
c) Produce or Perish Leadership – High Production/Low People
deals with structuring raw materials, capital, and human resources in such
d) Middle-of-the-Road Leadership – Medium Production/Medium People
a way that on a day to day basis things are running efficiently and effectively
e) Team Leadership – High Production/High People
RQM, Vexillum 2019-‘20 Atty. Mayol’s Lec
How your actions as a leader influence your followers, depending on the
Impoverished Leadership – Low Production/Low People context and the outcome.
This leader is mostly ineffective. He/she has neither a high regard for How your followers influence you.
creating systems for getting the job done, nor for creating a work How the context and outcomes influence you and your followers.
environment that is satisfying and motivating. The result is disorganization,
dissatisfaction and disharmony. How to Apply the Model?
Provide Regular Feedback
Country Club Leadership – High People/Low Production Probably the most important thing that the Leadership Process Model
This style of leader is most concerned about the needs and feelings of highlights is how important it is to give good feedback, so that your team
members of his/her team. These people operate under the assumption that can grow and develop.
as long as team members are happy and secure then they will work hard. When you give feedback to your team, it influences the context and helps
What tends to result is a work environment that is very relaxed and fun but to improve the outcome.
where production suffers due to lack of direction and control. This then cycles back to influence you and your team in a positive way.
Regular feedback also helps you take your people in the right direction, as
Produce or Perish Leadership – High Production/Low People outcomes and the context change.
Also known as Authoritarian or Compliance Leaders, people in this category
believe that employees are simply a means to an end. Employee needs are Be Aware of Actions and Reactions
always secondary to the need for efficient and productive workplaces. This The model makes it clear that, no matter what you do, your decisions,
type of leader is very autocratic, has strict work rules, policies, and behavior, and actions directly affect your followers. Every action has a
procedures, and views punishment as the most effective means to motivate reaction.
employees. You, your followers, the context, and the outcome are all tied together in a
dynamic relationship.
Middle-of-the-Road Leadership – Medium Production/Medium People As a leader, it's essential that you keep this in mind at all times.
This style seems to be a balance of the two competing concerns, and it may There will be consequences when you say something thoughtless or lash
at first appear to be an ideal compromise. Therein lies the problem, though: out at a team member, even if you don't see them immediately.
When you compromise, you necessarily give away a bit of each concern,
Those consequences might include diminished performance, reduced
so that neither production nor people needs are fully met. Leaders who use
morale, increased absenteeism, and accelerated staff turnover.
this style settle for average performance and often believe that this is the
This is why it's important to develop self-mastery, both of your thoughts and
most anyone can expect.
your actions. Also, learn how to control your emotions at work, and be a
good role model.
Team Leadership – High Production/High People
According to the Blake Mouton model, this is the best managerial style.
Lead Honestly and Ethically
These leaders stress production needs and the needs of the people equally
The model also illustrates the relationships between leader and followers.
highly. The premise here is that employees understand the organizations
purpose and are involved in determining production needs. If this relationship is built on mutual trust and respect, then the context and
outcomes will get better and better. However, if the relationship is based on
When employees are committed to, and have a stake in the organization’s
animosity, resentment, or even fear, the effect on context and outcomes will
success, their needs and production needs coincide. This creates a team
be negative.
environment based on trust and respect, which leads to high satisfaction
and motivation and, as a result, high production. Your people need and deserve a leader who they can trust and look up to,
which is why it's important to be an ethical leader.
Applying the Blake Mouton Managerial Grid Of course, your people may have to follow your instructions. However, if
you're a leader who they trust to do the right thing, they'll want to follow you,
Step One: Identify your leadership style and they'll go above and beyond for you because the relationship is deeper.
o Think of some recent situations where you were the leader. For
This makes the difference between an average team and a great team.
each of these situations, place yourself on the grid according
Also, be authentic in your actions and communication, lead with integrity,
to where you believe you fit.
and be humble.
Step Two: Identify areas of improvement and develop your leadership
These qualities will inspire the trust of your people and strengthen the
skills
relationship you have with them.
o Look at your current leadership approach, and think about
whether it suits the context. Look at ways that you could It's also important to build trust actively with your team members. Do your
improve. best to support their needs, and always keep your word with them.
Step Three: Put the Grid in Context
Lead with the Right Style
o It is important to recognize that the Team Leadership style isn’t
always the most effective approach in every situation. While In business, Transformational Leadership is often the best leadership style
the benefits of democratic and participative management are to use.
widely accepted, there are times that call for more attention in Transformational leaders have integrity, they set clear goals, they
one area than another. communicate well with their team members, and they inspire people with a
Reference shared vision of the future.
However, you'll occasionally need to adopt different leadership approaches
http://dmcodyssey.org/wp-content/uploads/2013/09/The-Blake-Mouton-
to fit a particular follower, outcome, or context. This is why it helps to be
Managerial-Grid-Balancing-Task-and-People-Oriented-Leadership.pdf
able to use other leadership styles when appropriate.
MODULE 3 Dunham and Pierce's Leadership Process Model
Consciously Assign Tasks
Taking an Intelligent, Long-Term Approach to Leadership
Do your people get to use their skills and strengths on a regular basis?
Leadership is about setting direction and helping people do the right things
If you've been assigning tasks and projects in an ad-hoc way, then this
Leadership is a long-term process in which – in a very real and practical
answer might be no.
way – all actions have consequences, and "what goes around comes
around.” We're all happiest when we can use our strongest skills on a regular basis.
Try to assign tasks that fit the unique skills of everyone on your team.
What is the Leadership Process Model?
• Developed by Randall B. Dunham and Jon Pierce, and was published in Focus on Relationship Development
their 1989 book "Managing." As a leader, you often depend on your people more than they depend on
• The model shows the relationship between four key factors that contribute you.
to leadership success or failure. Your working relationships should therefore be built on trust, respect, and
transparency.
The Leadership Process When you have high emotional intelligence, you are self-aware, you
1. The Leader: This is the person who takes charge, and directs the group's manage your emotions, and you act according to your ethics and values.
performance. You also need to show empathy with members of your team.
2. Followers: These are the people who follow the leader's directions on tasks and When your people see you as an empathic leader, they feel that you're on
projects. their side, and that you can see things from their perspective. This deepens
3. The Context: This is the situation in which the work is performed. For instance, it may the relationship they have with you.
be a regular workday, an emergency project, or a challenging, long-term assignment.
Context can also cover the physical environment, resources available, and events in the Key Points
wider organization. The Leadership Process Model highlights the dynamic and long-term
4. Outcomes: These are the results of the process. Outcomes could be reaching a nature of leadership. It shows how your actions and behaviors influence
particular goal, developing a high quality product, or resolving a customer service issue. your people, just as their actions and behaviors influence you.
They can also include things like improved trust and respect between the leader and As well as having an awareness of the model, you can also apply lessons
followers, or higher team morale. from it by doing the following:
The model shows the way in which the leader, the followers, and the context o Providing regular feedback.
combine to affect the outcomes. o Being aware of actions and reactions.
It also shows how outcomes feedback to affect the leader, the followers, o Leading honestly and ethically.
and the context. o Leading with the right style.
Most importantly, the model highlights that leadership is a dynamic and o Assigning tasks consciously and intelligently.
ongoing process. o Focusing on relationship development.
Therefore, it's important to be flexible depending on the context and Overall, the Leadership Process Model helps you see the interdependent
outcomes, and to invest continually in your relationship with your followers. nature of leadership and its effects on situations and outcomes. Use this
framework to be aware of your actions and to deepen the relationship you
The model can also help you understand: have with your people.
RQM, Vexillum 2019-‘20 Atty. Mayol’s Lec
MODULE 4 Fiedler’s contingency theory Is the task you’re doing structured, or is it more unstructured, or do you
Introduction have little experience of solving similar problems?
What is your natural leadership style? Do you have strong or weak power over your team?
Do you focus on completing tasks or on building relationships with your team?
Have you considered that this natural style of leadership might be more suited to STEP 3: DETERMINE THE MOST EFFECTIVE LEADERSHIP STYLE
some situations than it is to others? Figure 2 shows a breakdown of all the factors previously discussed: leader-
Member Relations, Task Structure, Leader’s Position Power.
Understanding the model
Created in the mid-1960s by Fred Fiedler, a scientist who studied the Breakdown of most effective leader style
personality and characteristics of leaders
The model states that:
There is no one best style of leadership
Leader’s effectiveness is based on the situation
Result of two factors --- “Leadership Style” and “Situational Favorableness”
(later called “situational control”)
Leadership features
Identifying leadership style is the first step in using the model.
Fiedler believed that leadership style is fixed
Can be measured using a scale – Least-Preferred Co-Worker (LPC) Scale
On Dengvaxia:
How to use the LPC Ex-DOH chief Janette Garin explains why she did not heed the warning of
The scale asks you to think about the person who you’ve least enjoyed several public health experts regarding the now suspended dengue
working with. vaccination program that she had launched
This can be a person who you’ve worked with in: Would listen more to the opinions of the DOH’s program directors and the
Your job positions of medical societies they consult rather than the stand of individual
In education doctors.
In training
MODULE 5 FRENCH AND RAVEN’S 5 BASES OF POWER
o Then, rate how you feel about this person for each factor and OVERVIEW
add up your scores. Leadership and power are closely LINKED.
o Result: if total score is high = RELATIONSHIP-ORIENTED People tend to follow those who are powerful.
LEADER And because other follow, the person with power LEADS.
if total score is low = TASK-ORIENTED LEADER Background Five Forms of Power
TASK-ORIENTED LEADERS Social psychologists John R. P. French and Bertram H. Raven conducted
View their LPCs more negatively, resulting in a low score a remarkable study about power in 1959.
“Low LPC-leaders” They stated that power is divided into five separate and different forms.
According to Fiedler, Low LPC-leaders: This Five Forms of Power concept shows how the different forms of power
Are very effective at completing tasks; affect a person’s leadership and success.
Quick to organize a group to get tasks & projects done;
Relationship-building is a low priority They identified those five bases of power as
coercive,
Relationship-oriented leaders reward,
View their LPCs more positively giving them a higher score legitimate,
“High LPC-leaders” referent, and
According to Fiedler, High LPC-leaders: expert.
Focus more on personal connections;
Are good at avoiding and managing conflict; and Coercive Power
Are better able to make complex decisions This is the power to force someone to do something against their will. It is
often physical although other threats may be used.
Situational favorableness It is the power of dictators, despots and bullies. Coercion can result in
Next, you determine the “situational favorableness” of your particular physical harm, although its principal goal is compliance. Demonstrations of
situation harm are often used to illustrate what will happen if compliance is not
3 distinct factors: gained.
1. Leader-Member Relations: level of trust & confidence that your team has in This comes from the belief that a person can punish others for
you. A leader who is more trusted and has more influence within the group noncompliance
is in a more favorable situation than a leader who is not trusted
2. Task Structure: refers to the type of task you’re doing (clear and structured, Josef Vissarionovich Djugashvili
or vague and unstructured). Unstructured tasks, or tasks where the team & December 18, 1878 - March 5, 1953
leader have little knowledge of how to achieve them, are viewed Dictator of the USSR
unfavorably. Ruled from 1922 until 1953
3. Leader’s Position Power: amount of power you have to direct the group, Industrial and Military Superpower
and provide reward or punishment. The more power you have, the more Coercion power
favorable your situation. Fiedler identifies power as being either strong or Ruled with iron fist
weak. Development plan was centered on government control of the
economy and forced collectivization of Soviet agriculture
Applying the fiedler contingency model Totalitarian grip
STEP 1: IDENTIFY YOUR LEADERSHIP STYLE
Think about the person who you’ve least enjoyed working with, either now Adolf Hitler
or in the past Reward Power
Rate your experience with this person using the LPC scale This results from one person’s ability to compensate another for compliance
Higher score = relationship-focused People in power are often able to give out rewards
Lower score = task-focused o Raises
o Promotion
STEP 2: IDENTIFY YOUR SITUATION o Desirable assignments
Answer the questions: o Training opportunities
Are leader-member relations good or poor?
The Leader Abdicates. This approach is typified when a leader says: "Sort Abraham Lincoln
out any problems that crop up. I'm here if you need me but only if you really Abraham Lincoln had the desire of serving his country so that he could bring
need me." Here the language of the leader is coded. What he or she is revolutionary changes that will be beneficial for its people in the long-run. Abraham
really saying to the team is that they have full responsibility for identifying, Lincoln had a servant leadership style; he set example of the paramount democracy in
analysing, and resolving the problem but accountability still rests with the the world and even extended the liberty opportunity to every American. In present times,
leader. Americans have been given the full liberty of expressing their feelings and fighting for
their rights and it has revolutionized the way in which democracy should be implemented
MODULE 8 LEWIN’S LEADERSHIP STYLES FRAMEWORK by the leaders so that projected results are successfully accomplished. Even in
HISTORY organizations, the work culture has been changed i.e. employees are motivated to share
In Lewin's study, schoolchildren were assigned to one of three groups with an their ideas and claim their rights as the organization is compelled to fulfill all the
authoritarian, democratic, or laissez-faire leader. The children were then led in an arts requirements of its workforce.
and crafts project while researchers observed the behavior of children in response to
the different styles of leadership. The researchers found that democratic leadership Queen Victoria
tended to be the most effective at inspiring followers to perform well. Phrases, such “Heaven helps those who help themselves”, were often used to promote
the laissez faire leadership style during the Victorian Period in the UK. This era is also
In 1939, psychologist, Kurt Lewin, led a study which identified three (3) known as the Age of Individualism, as many people worked hard using their own skills
core styles of leadership & outlined the effect that each style had on team and talents to help create one of the world’s richest and strongest countries at the time,
members. with Queen Victoria staying out of business unless it was necessary.
His findings have influenced many of today’s leadership theories &
approaches.
While Path-Goal Theory is not a detailed process, it generally follows these Jack Welch, was former CEO of General Electrics for 20 years and known as
basic steps as shown in the graphic below: one of the best business leaders of all time.
Determine the employee and environmental characteristics In 1981, Welch made it to the top becoming the companies 8th and youngest
Select a leadership style ever CEO.
Focus on motivational factors that will help the employee succeed
He made GE one of the most profitable companies in the world. General
Employee Characteristics Electric’s market value increased from $12 billion to an amazing $280 billion,
Employees interpret their leader's behavior based on their needs, such as the which has made it one of the largest and most profitable businesses in the
degree of structure they need, affiliation, perceived level of ability, and desire for world.
control.
For example, if a leader provides more structure than what they need, they Jack was focused on implementing both performance goals and learning goals
become less motivated. Thus, a leader needs to understand their employees so at GE.
they know how to best motivate them.
He was looking for teachable moments and said that 70 percent of his job
Task and Environmental Characteristics was developing people; Welch took a personal interest in using GE’s
Overcoming obstacles is a special focus of path-goal theory. If an obstacle Crotonville facility to upgrade the level of management skills and to instill a
becomes too strong, then the leader needs to step in and help the employee common corporate culture.
select a path to work around it. Some of the more difficult task characteristics
that often arise are: HOW?
Design of the task - The design of the task might call for the Next, Jack put in place an assessment based on a “vitality curve,” and
leader's support. For example, if the task is ambiguous, then the requested his managers to rank all their staff into the “top 20,” “the Vital 70” and
leader might have to give it more structure or an extremely difficult the “bottom 10,” with the intent to force executives to differentiate their
task might call for leader support. employees. The “top 20” were groomed for larger assignments, and the “bottom
Formal authority system - Depending upon the task authority, the 10” were coached out of the organization.
leader can provide clear goals and/or give the employee some or all
control. Welch reinforced the importance of the ranking system by matching it with an
Work group - If the team is non-supportive, then the leader needs appropriate compensation structure. Top 20 players received raises that were
to be cohesiveness and espouse esprit-de-corps that provides two to three times the increases given to Vital 70 s, and also received a
comradeship, enthusiasm, and devotion to all team members. significant portion of the stock option grants.
Leader Behavior or Style Bottom 10 received no raises or options. He always used to say “An
The independent variables of Path-Goal Theory are the leader's behavior organization’s ability to learn, and translate that learning into action rapidly, is
— the leader adjusts his or her style of behavior to the employee and task the ultimate competitive advantage.”
characteristics so that the employee's motivation is to excel at their goal.
House and Mitchell (1974) defined four types of leader behaviors or MODULE 10 Zenger and Folkman’s 10 Fatal Leadership Flaws
styles: Directive, Supportive, Participative, and Achievement (explained in detail Definition
below). They are based on two factors that were identified by an Ohio State It’s a theory by Jack Zenger and Joe Folkman about what are the 10 most common
University study behaviors (Stogdill, 1974): and fatal leadership flaws that derail leaders.
Consideration - relationship behaviors, such as respect and trust.
1 Lack of energy and enthusiasm
Initiating Structure - task behaviors, such as organizing,
A leader should always been the one providing the energy to a project or a team
scheduling, and seeing that work is completed.
- not the other way around. When the leader lacks the energy and excitement to
motivate the team that they are in charge of, the project is destined to fail right
The four path-goal types of leader behaviors are:
from the start. Not everyone is going to be a cheerleader, but all leaders should
1. Directive: The leader informs her followers on what is expected of
be properly motivated and driven to succeed.
them, such as telling them what to do, how to perform a task, and
scheduling and coordinating work. It is most effective when people
2 Accept their own mediocre performance
are unsure about the task or when there is a lot of uncertainty within
Settling for just good enough is never the hallmark of a quality leader. By setting
the environment.
the bar as low as possible and then claiming victory when they step over it, this
2. Supportive: The leader makes work pleasant for the workers by
kind of leader won't be responsible for taking the organization to new heights. In
showing concern for them and by being friendly and approachable.
order to find real achievement, it is important the leadership doesn't settle for just
It is most effective in situations in which tasks and relationships are
so-so.
physically or psychologically challenging.
3. Participative: The leader consults with his followers before making
3 Lack clear vision and direction
a decision on how to proceed. It is most effective when
A leader isn't really a leader if they don't have a direction and vision of their own
subordinates are highly trained and involved in their work.
- they are simply a follower of a higher ranking leader. In order to take the reins of
4. Achievement: The leader sets challenging goals for her followers,
a project or a team and guide it to a favorable conclusion, a good leader will be
expects them to perform at their highest level, and shows
able to bring their own vision to the table. This approach to leadership requires
confidence in their ability to meet this expectation. It is most
confidence and determination because the choices that are made might leave the
effective in professional work environments, such as technical,
leader open to criticism in the case of setbacks.
scientific; or achievement environments, such as sales.
4 Have poor judgment
Application
Making decisions and proper judgments is at the heart of being a good leader.
As noted earlier, the independent variables of Path-Goal Theory are the leaders'
The whole idea behind leadership is having someone available to make the hard
behavior, thus the path–goal theory assumes that people (leaders) are flexible in
choices that need to be made from time to time. A good leader will have a knack
that they can change their behavior or style, depending upon the situation. This
for making the right call - while a poor manager will fall short in this area. There
coincides with the research that while nature (genes) may be our internal guide,
is really no way to know how an individual will fare in terms of judgment until they
nurture (experience) is our explorer that has the final say in what we do (Ridley,
are put into the fire and tested.
2003).
5 Don't collaborate
FAMOUS LEADER WHO USE PATH-GOAL THEORY
Just because someone is put in a position of leadership doesn't mean they should
JACK WELCH
set out on their own and ignore the input of others. Smart leaders know that
John Francis "Jack" Welch Jr. (born November 19, 1935) is an American
collaboration is an opportunity to gain valuable insight from other intelligent
business executive, author, and chemical engineer.
people and further the cause of the organization as a whole. Often it is leaders
He was chairman and CEO of General Electric between 1981 and 2001. During
who are insecure in their own abilities who resist the collaborative efforts of
his tenure at GE, the company's value rose 4,000%. In 2006, Welch's net worth
others.
was estimated at $720 million.
When he retired from GE he received a severance payment of $417 million, the
6 Don't walk the talk
largest such payment in history.
This is one of the classic mistakes of leadership - not leading by example. When
a leader sets out specific guidelines or expectations and then fails to live up to
them, it will not look good to the rest of the team. Instead, the leader should be
RQM, Vexillum 2019-‘20 Atty. Mayol’s Lec
the first one in line to obey all of the conditions that have been put in place to
dictate the actions of everyone on the team. Only when they are willing to play by
their own rules will they be seen as having integrity.
Summary