Ravi Kant Sharma

E-mail:ravikantsharma007@gmail.com
Phone: +91- 9871134925
New Delhi, India

Snapshot
Industry Experience
HCL TECHNOLOGIES:-
Telecom Analyst
Nortel PBX & Voice
Application, SCCS 5.0,
NCR, Varient, Passport
7480,CUCM 5.0.
OBJECTIVE
To be part of a professionally managed
organization with a scope for challenging
career, delivering excellence and Continuous
improvement coupled with fast career growth.
Domain Knowledge & Skills
A career spanning over 2.5 years in field of
Telecommunication with wide exposure to
Technical Support, Operation and
Maintenance, Part of Installation Team,
Planning and Implementation,

ORANGE BUSINESS
SERVICES:-
Technical Consultant-
Nortel PBX & Voice
Application.

Total Experience:
2 Yrs 05 months

Personality Traits

Positive Attitude, Deliver

Under constraints.
Orientation towards
problem identification
and solving.
Total team player
−Excellent communication and interpersonal skills.
−Strong Technical background and sound knowledge of Engineering concepts
and their applications.
−Competent to provide technical service and engineering support in high
technological areas.

Telecommunication skills:

Domain knowledge on VoIP (SIP, H.323, MGCP), CCS, CAS,

Circuit Type –DTI (E1/T1), PRI (E1/T1), BRI

Technical Certifications
CCNA (Cisco Certified Network Associate)

Telecom Product Knowledge:

 Cisco Unified Communication Manager.
 Nortel Enterprise VOICE solution (CS1K Series,
Symposium, OTM, Callpilot).
 Verint and NCR Call Logging Server VOIP & TDM.
OSS Capabilities:

 Win2003, WinXP, Win2000, Linux.

INDUSTRY EXPERIENCE:

1. HCL Technologies

Designation : Telecom Analyst

Location : Delhi NCR
Experience : July 2009- till date

HCL Technologies is a leading global IT services company, working with clients in the areas
that impact and redefine the core of their businesses. HCL is a global services provider
delivering technology driven business solutions that meet the strategic objectives of our
clients. HCL delivers unmatched business value to customers through a combination of
process excellence, quality frameworks and service delivery innovation. HCL has global
partnerships with several leading Fortune 1000 firms, including leading IT and Technology
firms.

Responsibilities:
 Handling all Nortel meridian products (small & large) which includes Meridian
11C (Chassis, cabinet), 61C, 81C, CS1000S, CS1000M, CS1000E.) and Cisco call
manager Products 5.0
  Maintenance and configuration of Nortel CCMS, CCMA, CPPM signaling server and
COTS signaling sever, Miran, Miros and call pilot server and Cisco Call manager.
 Design the call flow for new projects like TSC, IVR, Script etc.
 Good understanding of VOIP and TDM technology and explaining to the satisfactory
level of HCL client.
 Basic database configuration (through LDs, Element manager), configuring features
(for both TDM & IP phones), creating customer database, taking necessary backups.
 Troubleshooting various problems involved in Core/Network/IPE shelves equipped
with different cards.
 Configuring and Troubleshooting IP phones like i2002/i2004/i1120/i1140/i2050 and
Cisco 7940 and 7960.
 Handling the recording server NCR and Verint
 Providing support to Pre-sales team for new customers.
 Provide the backup plan during the maintenance window or any downtime window.
 Codec G.711,G.729,G.726

Personal Achievement:
 Successfully coordinating with Nortel Engineer (GNTS, GNPS & ER) to extracts the
actual cause of fault and solution.
 Successfully maintain good coordination with Colleague at work place.
 Developed a good faith & integrity within the Team Members.

2. ORANGE Business Services (Global Innovsource Services)

Designation : Technical Consultant. (Resident Engineer)

Location : Birlasoft,Noida
Experience : March 2008- March 2009

Orange is the key brand of France Telecom, one of the world’s leading IT related service
provider. It is strong expertise in fixed & mobile, voice & data, VPN and managed services
majority of countries where the Group operates. Orange Business service is one of the world
leaders in providing telecommunication services to multinational companies.

Responsibilities:

 Handling all Nortel meridian products (small & large) which includes Meridian
11C (Chassis, cabinet), 61C, 81C, CS1000S, CS1000M, CS1000E, Worked on the DNIS
 and T1 and E1 based routing for the inbound process. Call routing to India from the
US using the Phantom DN, IDC Mapping.

 Basic database configuration (through LDs, Element manager), configuring features

(for both TDM & IP phones), creating customer database, taking necessary backups.
 Configuring and Troubleshooting IP phones and Digital Phones.
 Users Creation & Deletion, Skillset, Scripting, CDN Creation & Deletion & Security
Policies on Symposium Server & Client.
 Configuring the Voicemail, Worked on the Application Builder for routing the call.
 Worked on billing software(Cube,Telesoft)
 Responsible for fetching out the reports and providing to customer on daily basis.

Education:

Professional Education: 2003-2007

DIET, karnal

B.Tech in Electronics and Communication : 65.00 %

Date of Graduation : July 2007

Academic Education:

1.) Passed Senior Secondary Examination (XII) from HBSE

20003 – 64.00%
2.) Passed Secondary (x) from Haryana Board 2001 – 71.00

PERSONAL DETAILS:
 Date of Birth: 14-06-1986
 Father Name: Sh: Mange Ram
 Permanent Address: Ravikant sharma,(habri gate),V+P.O,Pundri,Distt-
Kaithal,Harayana
 Language Known: English, Hindi
 Marital Status: Unmarried.
 Current Location: Delhi
Date & Place:
________________

(Signature)

Ravikant Sharma