Skilled Technologist with experience configuring computers, servers and peripheral devices to

Caryn Shur work within established company and security parameters. Adept at managing permissions,
IT Helpdesk filters and file sharing.
Contact
Address Work History
14 Sparta View
Ossining, NY, 10562 2018-03 - Technical Support & Assistant Network Administrator
Current Cerebral palsy of Westchester, Rye Brook, NY
Phone
(914) 384-2364
• Responded to support requests from end users and patiently
walked individuals through basic troubleshooting tasks
E-mail
• Configured hardware, devices and software to set up
shur_c@yahoo.com
workstations for employees
Skills • Explained technical information in clear terms to non-technical
individuals to promote better understanding
Microsoft operating systems
2012-07 - Computer Technician/Sales Floor Associate
Excellent 2016-02 Microsoft Store, White Plains, NY
• Used diagnostic tools to identify hardware failures and replace
Office 365, admin console
non-functional components
Excellent • Explained technical information in clear terms to non-technical
individuals to promote better understanding
Software & hardware installation • Entered customer interaction details in CRM to track requests,
document problems and record solutions offered
Excellent
• Demonstrated items to customers and created customer
Multitasking, teaching awareness, interest and sales
• Managed promotional in-store signage and displays
Excellent • Cultivated customer loyalty, promoted repeat customers and
improved sales
Attention to detail

Excellent
Education
Teamwork
2011-09 - Bachelor of Arts: Graphic Design
Excellent 2012-01 CUNY Lehman - Bronx, NY
Written communication 2008-09 -
Associate of Science: Computer Security and Forensics
2011-01
Excellent Westchester Community College - Valhalla, NY

verbal communication

Excellent