1.

Purchasing and receiving 5 4 3 2 1 Mean Verbal interpretation

- Food comes from
11 3 0 0 0 4.78 Strongly Agree
approved suppliers
- Foods are free from torn,
11 3 0 0 0 4.78 Strongly Agree
damaged or stained boxes
- The delivered food is
perishable free and is the right 10 3 1 0 0 4.64 Strongly Agree
temperature

Average Mean: 4.72 Strongly Agree

2. Storage 5 4 3 2 1 Mean Verbal interpretation

- The Management
Practice FIFO (First In, First 14 0 0 0 0 5 Strongly Agree
Out)
- Foods from the storage
are away from chemical 12 1 0 0 0 4.92 Strongly Agree
products
- Foods are clearly labelled
12 1 1 0 0 4.78 Strongly Agree
with the expiration date
- Containers are properly
12 2 0 0 0 4.86 Strongly Agree
covered
Average Mean: 4.89 Strongly Agree

Refrigeration storage 5 4 3 2 1 Mean Verbal interpretation

- Refrigeration units have an
accurate temperature and is 13 0 1 0 0 4.85 Strongly Agree
- Raw foods are tightly
readable
packed accordingly and all
13 0 1 0 0 4.85 Strongly Agree
are refrigerated to be free
-from the refrigerator
cross is not too
contamination
full to allow proper air 12 1 0 1 0 4.71 Strongly Agree
circulation
Average Mean: 4.8 Strongly Agree

Dry storage 5 4 3 2 1 Mean Verbal interpretation

- Foods are 6 inches off the
12 1 1 0 0 4.78 Strongly Agree
floor for sanitation purposes
Average Mean: 4.78 Strongly Agree

3. Preparation 5 4 3 2 1 Mean Verbal interpretation

- All the food workers wash
their hands before and in 12 1 1 0 0 4.78 Strongly Agree
between
- tasks.
Foods in the preparation
are within the right 13 0 1 0 0 4.85 Strongly Agree
temperature
- All utensils are clean and
sanitized with color coded
13 0 0 1 0 4.78 Strongly Agree
cutting boards for different
foods
- Prepare the food as close
12 2 0 0 0 4.78 Strongly Agree
to serving time as possible
Average Mean: 4.79 Strongly Agree

4. Thawing/defrosting
- Foods are safety defrosted in 5 4 3 2 1 Mean Verbal interpretation
the refrigerator, under cold
running water and in the 7 5 2 0 0 4.35 Agree
microwave on the defrost
cycle Average Mean: 4.35 Agree

5. Cooking 5 4 3 2 1 Mean Verbal interpretation

- Foods are cooked with the
right temperature to preserved 12 1 1 0 0 4.78 Strongly Agree
it's freshness and crispness
- Food are tested with the
11 2 1 0 0 4.71 Strongly Agree
correct doneness
Average Mean: 4.74 Strongly Agree

6. Cooling 5 4 3 2 1 Mean Verbal interpretation

-Foods are cooled from 60ºC
(140ºF) to 4ºC (40ºF) within 11 2 1 0 0 4.71 Strongly Agree
four to six hours.
Average Mean: 4.71 Strongly Agree

7. Hot and cold holding 5 4 3 2 1 Mean Verbal interpretation

Proper hot holding

-Maintain temperature
of hazardous food above 12 1 0 1 0 4.71 Strongly Agree
-Check internal
60°C (140°F)
temperature of the food using
10 1 2 1 0 4.42 Agree
a metal stem probe
thermometer
-Neverevery
cook two hours
or reheat
12 1 0 1 0 4.71 Strongly Agree
food in hot holding equipment
Average Mean: 4.61 Strongly Agree

-Keep
Proper food
cold cold in
holding 5 4 3 2 1 Mean Verbal interpretation
refrigerated display units or
on ice. The internal
9 4 0 1 0 4.5 Strongly Agree
temperature of the food must
be maintained at 4ºC (40ºF)
or less. Average Mean: 4.5 Strongly Agree
8. Reheating 5 4 3 2 1 Mean Verbal interpretation
-Reheat cold hazardous
food to original cooking 7 4 1 1 1 4.07 Agree
temperature
-Reheat quickly on the
stove, in the oven or in the 6 3 2 2 1 3.78 Agree
microwave
-Never reheat slowly
over several hours in hot 6 4 2 1 1 4 Agree
holding units.
Average Mean: 3.95 Agree

-Prevent cross-
9. Serving 5 4 3 2 1 Mean Verbal interpretation
contamination by ensuring
servers take appropriate
11 2 1 0 0 4.71 Strongly Agree
personal hygiene measures
-Ensure
(e.g. hand serving
washing, no direct
utensils
contact with food)and
are clean 13 0 1 0 0 4.85 Strongly Agree
sanitized
- Ensure service area is kept
clean and regularly wipe 13 0 1 0 0 4.85 Strongly Agree
down the menus
Average Mean: 4.8 Strongly Agree
Implementing SOP
(Standard Operating 5 4 3 2 1 Mean Verbal interpretation
Procedures)
A. Employee Work Habits
- Food workers should
have personal hygiene and
- Eating and Drinking 12 0 2 0 0 4.71 Strongly Agree
wash their hands before,
at
during and after the task but
Work are not allowed
the food workers may use 11 2 1 0 0 4.71 Strongly Agree
glove and
- Allutensils
workersin should
touching
or tasting the food
follow Service Hygiene 12 1 1 0 0 4.78 Strongly Agree
Standards
Average Mean: 4.73 Strongly Agree

B. Illness 5 4 3 2 1 Mean Verbal interpretation

- Food servers are not
allowed to work if they are 9 4 1 0 0 4.51 Strongly Agree
sick
Average Mean: 4.51 Strongly Agree

C. Equipment Handling 5 4 3 2 1 Mean Verbal interpretation

- Ensure all the
facilities and equipments are
12 1 1 0 0 4.78 Strongly Agree
checked for the maintenance
before -using
All the
it equipment
must be clean and sanitize 13 0 1 0 0 4.85 Strongly Agree
before and after using
 -Make sure that the
work place will always be 13 1 0 0 0 4.92 Strongly Agree
clean - All the Machine Ware
should Wash in a high 11 0 2 1 0 4.5 Strongly Agree
Temperature
Average Mean: 4.76 Strongly Agree
4.785714286
 Column1

Mean 4.785714
Standard E 0.113804
Median 5
Mode 5
Standard D0.425815
Sample Var0.181319
Kurtosis 0.501377
Skewness -1.56562
Range 1
Minimum 4
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.785714
Standard E 0.113804
Median 5
Mode 5
Standard D0.425815
Sample Var0.181319
Kurtosis 0.501377
Skewness -1.56562
Range 1
Minimum 4
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.642857
Standard E 0.169263
Median 5
Mode 5
Standard D0.633324
Sample Var0.401099
Kurtosis 2.213719
Skewness -1.68712
Range 2
Minimum 3
Maximum 5
Sum 65
Count 14
 Column1

Mean 5
Standard E 0
Median 5
Mode 5
Standard D 0
Sample Var 0
Kurtosis #DIV/0!
Skewness #DIV/0!
Range 0
Minimum 5
Maximum 5
Sum 70
Count 14
 Column1

Mean 4.928571
Standard E 0.071429
Median 5
Mode 5
Standard D0.267261
Sample Var0.071429
Kurtosis 14
Skewness -3.74166
Range 1
Minimum 4
Maximum 5
Sum 69
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.857143
Standard E 0.097052
Median 5
Mode 5
Standard D0.363137
Sample Var0.131868
Kurtosis 3.791667
Skewness -2.29482
Range 1
Minimum 4
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.714286
Standard E 0.220603
Median 5
Mode 5
Standard D 0.82542
Sample Var0.681319
Kurtosis 10.55827
Skewness -3.20462
Range 3
Minimum 2
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.785714
Standard E 0.214286
Median 5
Mode 5
Standard D0.801784
Sample Var0.642857
Kurtosis 14
Skewness -3.74166
Range 3
Minimum 2
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.785714
Standard E 0.113804
Median 5
Mode 5
Standard D0.425815
Sample Var0.181319
Kurtosis 0.501377
Skewness -1.56562
Range 1
Minimum 4
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.357143
Standard E 0.199095
Median 4.5
Mode 5
Standard D0.744946
Sample Var0.554945
Kurtosis -0.63742
Skewness -0.731
Range 2
Minimum 3
Maximum 5
Sum 61
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.714286
Standard E 0.163363
Median 5
Mode 5
Standard D 0.61125
Sample Var0.373626
Kurtosis 4.250865
Skewness -2.16528
Range 2
Minimum 3
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.714286
Standard E 0.163363
Median 5
Mode 5
Standard D 0.61125
Sample Var0.373626
Kurtosis 4.250865
Skewness -2.16528
Range 2
Minimum 3
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.714286
Standard E 0.220603
Median 5
Mode 5
Standard D 0.82542
Sample Var0.681319
Kurtosis 10.55827
Skewness -3.20462
Range 3
Minimum 2
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.428571
Standard E 0.271631
Median 5
Mode 5
Standard D 1.01635
Sample Var1.032967
Kurtosis 1.230236
Skewness -1.57007
Range 3
Minimum 2
Maximum 5
Sum 62
Count 14
 Column1

Mean 4.714286
Standard E 0.220603
Median 5
Mode 5
Standard D 0.82542
Sample Var0.681319
Kurtosis 10.55827
Skewness -3.20462
Range 3
Minimum 2
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.5
Standard E 0.228468
Median 5
Mode 5
Standard D 0.85485
Sample Var0.730769
Kurtosis 5.296903
Skewness -2.15489
Range 3
Minimum 2
Maximum 5
Sum 63
Count 14
 Column1

Mean 4.071429
Standard E 0.339105
Median 4.5
Mode 5
Standard D1.268814
Sample Var 1.60989
Kurtosis 1.538543
Skewness -1.47137
Range 4
Minimum 1
Maximum 5
Sum 57
Count 14
 Column1

Mean 3.785714
Standard E 0.365828
Median 4
Mode 5
Standard D1.368805
Sample Var1.873626
Kurtosis -0.55108
Skewness -0.81198
Range 4
Minimum 1
Maximum 5
Sum 53
Count 14
 Column1

Mean 4
Standard E 0.347677
Median 4.5
Mode 5
Standard D1.300887
Sample Var1.692308
Kurtosis 0.68858
Skewness -1.22294
Range 4
Minimum 1
Maximum 5
Sum 56
Count 14
 Column1

Mean 4.714286
Standard E 0.163363
Median 5
Mode 5
Standard D 0.61125
Sample Var0.373626
Kurtosis 4.250865
Skewness -2.16528
Range 2
Minimum 3
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.714286
Standard E 0.194105
Median 5
Mode 5
Standard D0.726273
Sample Var0.527473
Kurtosis 3.791667
Skewness -2.29482
Range 2
Minimum 3
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.714286
Standard E 0.163363
Median 5
Mode 5
Standard D 0.61125
Sample Var0.373626
Kurtosis 4.250865
Skewness -2.16528
Range 2
Minimum 3
Maximum 5
Sum 66
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.571429
Standard E 0.172706
Median 5
Mode 5
Standard D0.646206
Sample Var0.417582
Kurtosis 0.95102
Skewness -1.30315
Range 2
Minimum 3
Maximum 5
Sum 64
Count 14
 Column1

Mean 4.785714
Standard E 0.154727
Median 5
Mode 5
Standard D0.578934
Sample Var0.335165
Kurtosis 7.679119
Skewness -2.80334
Range 2
Minimum 3
Maximum 5
Sum 67
Count 14
 Column1

Mean 4.857143
Standard E 0.142857
Median 5
Mode 5
Standard D0.534522
Sample Var0.285714
Kurtosis 14
Skewness -3.74166
Range 2
Minimum 3
Maximum 5
Sum 68
Count 14
 Column1

Mean 4.928571
Standard E 0.071429
Median 5
Mode 5
Standard D0.267261
Sample Var0.071429
Kurtosis 14
Skewness -3.74166
Range 1
Minimum 4
Maximum 5
Sum 69
Count 14
 Column1

Mean 4.5
Standard E 0.272352
Median 5
Mode 5
Standard D1.019049
Sample Var1.038462
Kurtosis 1.81893
Skewness -1.78089
Range 3
Minimum 2
Maximum 5
Sum 63
Count 14
Respondents Q1+BQ2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21
1 4 4 4 5 5 5 5 5 5 4 5 5 5 5 4 4 5 4 5 5 5
2 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 4 5 5
3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 5 5 4 4
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
6 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
7 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
8 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
9 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 4 5 4 5 5 5
10 4 4 4 5 5 5 5 5 5 5 4 4 5 5 5 3 4 5 5 5 3
11 4 4 3 5 4 3 4 3 3 2 3 3 3 2 4 3 3 3 3 2 2
12 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
13 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
14 5 5 4 5 5 5 4 5 5 5 5 5 5 5 5 4 5 5 4 5 3
Q22 Q23 Q24 Q25 Q26 Q27 Q28 Q29 Q30 Q31 Q32 Q33 Q34 Q35 Q36 Q37
5 4 5 4 4 5 5 5 5 5 5 5 5 5 5 5
5 5 4 2 5 5 5 5 5 5 5 5 5 5 5 5
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 4 1 1 1 5 5 5 5 5 5 4 5 5 5 3
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 4 4 4 4 4 5 5 3 4 5 4 5 5 5 3
4 4 4 3 3 4 5 5 5 4 4 4 4 5 5 5
2 2 3 3 3 3 3 3 3 3 3 5 3 3 4 2
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5 5 2 2 2 5 5 5 5 5 5 3 5 5 5 5
5 5 4 4 4 5 5 5 5 5 5 4 5 5 5 5