Andrea L.

Smith
1132 Old Weston Rd. Buckhannon, WV 26201
Cell: 304-439-5167
Alrussell987@gmail.com

I am a highly motivated, dependable professional seeking an opportunity of operational role/administration

at your company. I have excellent communication, liaison, and office and site management experience that
I feel will be very beneficial to you.

Education

Buckhannon Upshur High School Graduate 1991 GPA 3.5

West Virginia Christian University 2010 Cum Laude

Bible Theology Degree

FBI
Relevant Courses:
 Word 2007 I, II, III
 Access 2002 I, II, III
 Visio 2000
 Excel 2000 I, II, III
 PowerPoint 2002 I, II, III
 WordPerfect
 HTML (Hypertext Markup Language)
 Basic Written Communications
 Travel Voucher, FD-540, Third Party Draft
 Overcoming Time Management Challenges
 Awards, PARS, and Plans
 Gregg Reference Manual for Secretaries
 Finance for the Non-Financial Manager
 Professional Office Procedures

Key Skills
Office Skills: Office Management Spreadsheets/Reports
Records Management Event Management
Database Administration Calendaring

Computer Skills: MS Word MS Outlook

MS Excel MS Access
MS PowerPoint MS Visio
WordPerfect QuickenBooks
Financial Management System

Andrea L. Smith – Page 1

 Experience

White as Snow Cleaning Service Buckhannon, WV

Owner 3/2019-Present

As the owner and founder of White as Snow Cleaning Service I have perform the following.

 Schedule appointments with clients to give quotes and provide cleaning services.
 Update weekly calendar with appointments.
 Address complaints and concerns.
 Provide cleaning supplies when needed.
 Keep all paperwork and tax information up to date and sent into the IRS and State.

Cole Truck Parts Buckhannon, WV

Inventory 9/2019-Present (Temporary)

 Inventory all products in the store.

 Answer phones and transfer calls to correct department.
 In absence of the Office Manager I fill in and update paperwork, count cash drawer
and make deposits.

Deepwell Energy Services Buckhannon, WV/Eighty Four, PA

Dispatcher 9/2018-3/2019

 Addressed problems and requests by transmitting information or providing solutions.

 Received emergency and non-emergency calls and record significant information.
 Received and dispatched orders for water pickups and deliveries and tracked drivers using Azuga.
 Prioritized calls according to urgency and importance.
 Liaisoned with companies to make sure drivers were sent to the current locations.
 Monitored the routes and status of trucks to coordinate and prioritize their schedule.
 Contacted Company’s for work.
 Processed Drivers daily paperwork ensuring all information was provided at the beginning and end
of the shift including directions.
 Responsible for tracking equipment.
 Responsible for entering data in computer system and maintaining logs and records of calls, activities
and other information.
 Responsible for emailing reports to my superiors and other companies.
 At the end of each shift I was responsible for updating the next shift on what happened.

Wendy’s Buckhannon, WV
Assistant Manager 1/2017 – 9/2018

 Responsible for opening and closing the restaurant.

 Responsible for talking employees into position.
 Responsible for making sure employees receive correct training and stay on task.
 Responsible for making sure the restaurant worked smoothly by dealing with employees,
unsatisfied customers, product issues, etc.
 Contacted Vendors to update and submit orders.
 Responsible for contacting vendors to have broken equipment fixed.
 Compared Purchase Orders and delivery slips to ensure Wendy’s was correctly charged making
adjustments when necessary.
 Responsible for completing paperwork dealing with work accidents.
 When needed was responsible for ordering product.
 Responsible for daily product counts.
 Responsible for counting safe and registers daily.
 Responsible for employee write ups.
 Responsible for ensuring store was clean and presentable at all times.

Andrea L. Smith – Page 2

 Upshur County Board of Education Buckhannon, WV
Cook/Secretary/Aide 3/26/2014-12/2016

 My duties as an aide ranged from helping special need and other children learn and escort them thru
the schools.
 My duties as a school cook included preparing, serving food and clean up detail. I also stepped in as
the head cook when asked.
 My duties as a secretary included taking calls and placing calls to parents regarding their children,
daily attendance, tracking and depositing money and giving monthly reports, giving and logging
medicine given to children, organizing fund raisers, and tracking all legal documents regarding the
children.

Krogers Buckhannon, WV
Office Manager/Cashier 6/2016-12/2016

 Responsible for ordering supplies.

 Responsible for cashing Payroll Checks, processing Western Union and Bill Payment.
 Liaisoned between customers and upper management (Disgruntled and pleased).
 Supervised Clerks and Cashiers which includes breaks and lunches.
 Responsible for closing office which includes making sure all registers were clean, daily paperwork was
up to date and in office in correct format, buggies were in correct place and parking lot cleared, etc.
 Responsible for making sure the checkout flow is steady
 Authority to override checkout problems.

Crites Electric Buckhannon, WV

Office Manager 2012-2013

 Scheduled customer appointments and called the electric company to clear hookups etcs with them or
schedule their services if needed.
 Supervised all inside staff and electricians.
 Responsible for billing of jobs and called customers with delinquent bills.
 Solved issues of dissatisfied customers.
 Responsible for hiring and firing.
 Printed jobs with directions for electricians.
 Responsible for working the front counter when needed.
 Responsible for counting inventory and making sure we were sufficiently stocked.

Baker Concrete Construction Clarksburg, WV

Office Manager 2011-2012

 Responsible for processing daily time for Baker employees in the OPC Payroll System.
 Researched and corrected payroll issues for employees.
 Wrote payroll shortage and payoff checks.
 Responsible for orientation of all new hires which includes the I9 Employment Verification and
Baker's Benefits package.
 Processed all insurance and health applications and changes.
 Made travel arrangements for Baker employees.
 Contacted Vendors for quotes and make proposals.
 Processed Purchase Orders and Requisition requests for supplies.
 Scheduled deliveries of construction equipment and supplies.
 Responsible for contacting vendors to order and have broken equipment fixed.
 Maintained financial records, supplied accounts, and records of all equipment, fuel, concrete,
concrete pumps, cranes, cash fund, etc. to ensure Baker is was not over budget.

Andrea L. Smith – Page 3

  Responsible for daily and weekly reports of productivity and financial statement.
 Responsible for accounts payable and receivable.
 Compared Purchase Orders, delivery slips, and signed contracts to invoices to ensure Baker was correctly
charged making adjustments when necessary and then making payment.
 Responsible for opening new vendor accounts.
 I was the contact for work accidents for employees. This entailed accompanying employees to the
hospital/Dr. appointments, all paperwork, dealing with insurance issues, etc.
 Handled all technical support for employees.
 Handled Mission Task Analysis sheets and provided training on how to fill out correctly.
 Gave weekly Safety Toolbox Talks to all Baker employees and Subcontractors.
 Backup for Safety Specialist.
 Tracked and distributed all incoming and outgoing correspondence/mail.
 Wrote letters pertaining to the project.
 Responsible for ordering supplies.

Federal Bureau of Investigation Clarksburg, WV

Security Assistant/Management and 1991 - 2011
Program Assistant for Construction Project

 Scheduled/coordinated the processing/clearance of Contractors, Department of Defense (DoD),

FBI, etc., for fingerprinting, briefing and badging, and entrance to the FBI site for various projects
relating to construction.
 Worked with the DoD and FBI's head Security Officer to establish new security policies affecting
DoD's permanent status on the FBI site.
 Enforced security policies with FBI personnel, DoD, and contractors.
 Liaison between the FBI Security Access Group and Contractors on personnel issues effecting there
security access/clearance to the FBI site.
 Created procedure manuals and trained FBI employees on the procedures for the following:
Incoming/outgoing correspondence including Requests for Information, Submittals, Payrolls, Security.
 Tracked and distributed all incoming and outgoing correspondence.
 Created filing system for the Parking Garage construction project.
 Trained new FBI personnel on administrative construction procedures.
 Performed document control for the Parking Garage and Security.
 Created Monthly Statistical Contractor Reports to be used in Congress and FBI Headquarters.
 Performed financial statement audits, reviews, and compilations of client records.
 Made and coordinated travel arrangements for co-workers and Supervisors.
 Created, maintained and updated Security database.
 Wrote letters pertaining to security access and construction in general.
 Updated construction drawings with changes.
 Inventoried and ordered office and computer supplies.
 Created and updated minutes at construction and security meetings.
 Scheduled meetings between the Construction Management Team, Contractors, DoD, and FBI Personnel.
 Conducted daily safety inspections with the Safety Manager.
 Served as an alternate when the Safety Manager was absent.
 Enforced OSHA standards in 29CFR§1926.
 Worked with contractors to establish safe work practices.
 Assisted in comprising daily safety reports.
 Educated workers on proper safety practices.

Federal Bureau of Investigation

Data Integrity Assistant (DIA)

 Was the Budget Assistant for the Law Enforcement Services Section's (LESS). I coded, approved,
and tracked all travel documents, third party drafts, invoices, and requisitions for the Section.
 Maintained and updated budget databases to track inventories.
 Identified budget variances for the Section.
 Completed airfare reconciliations and sent reconciled budget reports to the LESS front office each week.
 Tracked overtime, compensatory time, and compensatory time for travel.
 Created a procedure manual for Travel Manager and held classes to train employees how to use the program.
 Inventoried and ordered office and computer supplies.
 Created, distributed and tracked letters, reports, and surveys pertaining to State, Federal, and
Local Agency audits.
Andrea L. Smith – Page 4
  Created, maintained, and purged state, validation, personnel and other files.
 Created deadlines/timelines for Auditors to follow for audits.
 Dealt with State, Federal, and Local Agencies regarding audit questions.
 Created and compiled reports and briefings that I sent to all 50 states identifying problems with
NCIC/III usage.
 Provided assistance on procedural matters to other DIAs, Secretaries in other offices and Auditors.
 Responsible for updating clerical and audit procedures.
 Scheduled meetings to be held with Auditors, Unit Chief or Executives.
 Made and coordinated travel arrangements for co-workers and Supervisors.
 Created a Sanctions book every six months by composing and organizing letters of concern,
commendation, follow-up, and closure for presentation to the CJIS Advisory Policy Board Subcommittee
and Congress for sanctioning of states following completion of audits.

Federal Bureau of Investigation

Management and Program Assistant

 Provided staffing, training, and financial statistics for the Monthly Business Report.
 Responsible for updating clerical procedures.
 Supervised, trained, and mentored less experienced Management and Program
Assistants.
 Made and coordinated travel arrangements for the Deputy Assistant Director (DAD),
Supervisors, and co-workers.
 Created, maintained, and purged personnel files.
 Handled secret and classified information using secure facsimiles and phone lines when
needed.
 Assigned work giving deadlines to Section and Unit Chiefs.
 Coded, approved, and tracked all travel documents, third party drafts, invoices, and
requisitions.
 Created and updated procurement reports.
 Contacted Vendors for quotes and made proposals.
 Created, assigned, and tracked Work Orders regarding equipment and software.
 Created and updated the Work Order database daily.
 Created and maintained an on-call-schedule for Information Technology Specialists.
 Inventoried and ordered office and computer supplies weekly.
 Scheduled and coordinated meetings for the DAD.

Andrea L. Smith – Page 5

 References

Karen Smith Darlene Bosley

Cole Truck Parts 75 S. Kanawha Street
Manager Buckhannon, WV
304-473-0693 304-904-5120

Vanessa Short Fredericka Rollins

Highland Mobile Home Services 108 Dee Street
Owner/Manager Buckhannon, WV
Clarksburg, WV 304-704-1758
304-476-1356

Andrea L. Smith – Page 6