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GTP034 Issue 2
Converting MyCalls from Aspire to SV8100
08/10/09

When replacing an Aspire system installation with an SV8100 system installation

there is a conversion path available to enable MyCalls to continue working with the
SV8100
The following is required for this conversion to be achieved and all items should be
confirmed by the reseller;
• The Aspire MyCalls must have “Annual Software Updates” maintenance in
place.
This is currently required for any upgrade to a newer version of MyCalls
Please refer to Technical Publication GTP022 Issue 2, also available on Bluespheres
and BusinessNet, for further details.
• SMDR and P Command output will need licensing on the SV8100.
For this it will be necessary to order EU000001 (MyCalls Basic License) for the
SV8100 and this is currently free of charge with MyCalls.
• The original license for the Aspire MyCalls, activated using the Kelmar
website and keyed to the MyCalls PC, can continue to be used.
Therefore it is not necessary to acquire an SV8100 MyCalls license from the LMS.
However as also previously detailed in GTP022 Issue 2, should the MyCalls PC ID
change or a new PC be required for any reason, then “Annual Software Updates” or a
one-off relicensing fee will still be needed for relicensing.
• Following the conversion some small one-off changes are required to
some MyCalls config files. NEC Technical Support will be pleased to effect
these changes to help ensure all goes smoothly.

This is currently at no extra charge in this case; however it is by appointment and

requires a Services Request Form to be submitted on Bluespheres well in advance of
the date of conversion)

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For remote connection by NEC Technical Support, internet access must be available
on the MyCalls PC.
Details concerning NEC gaining remote access should be clarified with NEC
Technical Support prior to the date of the conversion; this is in order that we can
confirm access will indeed be possible on the day.
The procedure is straightforward however NEC can accept no responsibility for any
subsequent MyCalls error, failure or loss of data caused by circumstances outside of
our control.
Please be aware that the recovery path may then be a reinstall of the MyCalls
application.

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