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Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 1

Troubleshooting your Fulfillment Flows
Using Supply Chain Orchestration

Venkata Ramana Malluri

Product Management Director
Supply Chain Orchestration Cloud

September 2018

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |

Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 3

Agenda

1 Troubleshooting your Fulfillment Flows

2 Where to find additional information
3 Questions / suggestions for future topics

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 4

Agenda

1 Troubleshooting your Fulfillment Flows

2 Where to find additional information
3 Questions / suggestions for future topics

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 5

Troubleshooting your Fulfillment Flows
Where to look if your Supply Order or Supply Document is not created?

• Supply Order not created

– Manage Supply Request Exceptions
page
• Request Reference
– Search for your Supply Request
• Review the Error message

• Supply Order created but no

Supply Document created
– Manage Supply Lines
• Supply Request Reference Number
– Search for your Supply Order
• Review the Error message

Navigation: Supply Orchestration > Manage Supply Request Exceptions / Manage Supply Lines

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 6

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Back-to-Back flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Order creation failed:
• Buyer was not specified
Supply Order creation failed:
• Preparer was not specified
Supply Order creation failed:
• Supply request stays on Hold
Purchase Requisition creation
failed:
• Attribute Price is required
Default Buyer not assigned to
Item
Preparer not assigned in Order
Management parameters
GOP recommendation not
found:
• Need by Date falls in Infinite
Time Fence
List Price not included in Item
• Assign a Default Buyer to the item in PIM
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Assign a Preparer under ‘Preparer for Procurement’ in
“Manage Order Management Parameters”
• Un schedule & Reschedule the sales order line
• Set the Infinite Time Fence Definition based on the actual
manufacturing and procurement lead times
• Refresh GOP Data store
• Un schedule & Reschedule the sales order line
• Include a List Price to the item in PIM
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 7

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Back-to-Back flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Requisition creation Charge Account setup missing • Define valid charge accounts
failed: • Resubmit the supply line in error from Manage Supply Lines
• Attribute Charge Account is page
required
Purchase Requisition creation Requested Delivery date is past • No action can be taken in SCO
failed: due • Un schedule & Reschedule the sales order line in Order
• Requested Delivery date must Management
be greater than or equal to
current date
Purchase Requisition creation Combination for Carrier, Mode • Correct the combination in Setup and Maintenance
failed: of Transport & Service levels is • Resubmit the supply line in error from Manage Supply Lines
• Carrier, Mode of Transport & invalid in the setup page
Service level is invalid
Purchase Order creation failed: Blanket Purchase Agreement • Define Blanket Purchase Agreement for future orders
• No Error setup missing • Manually process the requisition to purchase order

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 8

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Back-to-Back flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Order creation failed: Auto generate orders & Auto • Setup Auto generate orders and Auto submit approval in
• No Error submit approval setup in BPA is Blanket Purchase Agreement for future orders
missing • Manually process the requisition to purchase order
Work Order creation failed: No valid work definition or • Define a valid work definition version
• No valid work definition versions defined for the • Resubmit the supply line in error from Manage Supply Lines
specified date and item page
Reservation creation failed: Insufficient on hand available to • Run Collections and Refresh GOP data store
• Reservation quantity is greater reserve quantity • Un schedule & Reschedule the sales order line in Order
than the available to reserve Management
quantity

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 9

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Plan to Produce flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Order creation failed:
• Buyer was not specified
Purchase Requisition creation
failed:
• Attribute Price is required
Purchase Requisition creation
failed:
• Attribute Charge Account is
required
Purchase Requisition creation
failed:
• Requested Delivery date must
be >= to current date
Default Buyer not assigned to
Item
List Price not included in Item
Charge Account setup missing
Requested Delivery date is past
due
• Assign a Default Buyer to the item in PIM
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Include a List Price to the item in PIM
• Resubmit the supply line in error from Manage Supply Lines
page
• Define valid charge accounts
• Resubmit the supply line in error from Manage Supply Lines
page
• No action can be taken in SCO
• Re run the supply plan
• Re Release the Planned Buy Orders

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 10

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Plan to Produce flows & how to mitigate?

Issue / Error Cause How to Mitigate

Work Order creation failed: No valid work definition or • Define a valid work definition version
• No valid work definition versions defined for the • Resubmit the supply line in error from Manage Supply Lines
specified date and item page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 11

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Configure to Order flows & how to mitigate?

Issue / Error Cause How to Mitigate

Transactional Item Attributes
not displayed in Order
Management / Configurator
Sales Order remains in Draft
status
• Configured Item generation
failed
Sales Order submitted
• Errors in configured item
generation
Default configurator UI does
not include TIAs
Sales order submission failed
because configured item was
not created
Configured item created but,
errors occurred in additional
background processing
• Import model into product configurator to expose TIAs
• Release the workspace
• Examine the error message
• Correct the item setup
• Resubmit the sales order from Order Management
• Review exception messages in Manage Configured Item
Exceptions page
• Identify the root cause and fix it manually
• Resubmit the configured item in exception
• Alternatively can ignore the exception

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 12

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Configure to Order flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Order creation failed
Purchase Requisition creation
failed:
Purchase Order creation failed: Blanket Purchase Agreement
• No Error
Work Order creation failed:
• No valid work definition
Setup issues similar to Back-to-
Back flows
Setup issues similar to Back-to-
Back flows
setup missing
Auto create order & Auto
approve setup missing in BPA
No valid work definition or
versions defined for the
specified date and item
• Correct the setups
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Correct the setups
• Resubmit the supply line in error from Manage Supply Lines
page
• Define Blanket Purchase Agreement for future orders
• Set Auto create order & Auto approve in the BPA
• Manually process the requisition to purchase order
• Define a valid work definition version
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 13

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Contract Manufacturing flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Order creation failed:
• Supplier, Supplier Site or
both are not specified
Supply Order creation failed:
• Contract Manufacturing
service item, item revision
or both not specified
Work Order creation failed:
• No valid work definition
Supplier and Supplier Site not
associated to Contract
Manufacturing Org in SNM
Contract Manufacturing service
item not defined in the work
definition
No valid work definition or
versions defined for the
specified date and item
• Associate a valid Supplier & Supplier to the Contract
Manufacturing Org in Supply Network Model
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Set Contract Manufacturing flag to ‘Yes’
• Set the service item as a Buy item
• Associate the service item to the last count point operation in
the work definition
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Define a valid work definition version
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 14

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Contract Manufacturing flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Requisition creation
failed:
• Attribute Charge Account is
required
Purchase Requisition creation
failed:
• List price not included
Purchase Order creation failed: Contract Manufacturing Service
• No Error
Charge Account setup missing
List price not included in the
contract manufacturing service
Item
Item revision missing in Blanket
Purchase Agreement line setup
• Define valid charge accounts
• Resubmit the supply line in error from Manage Supply Lines
page
• Add a list price to the CM Service item in PIM
• Resubmit the supply line in error from Manage Supply lines
page
• Select the correct CM Service item revision in the BPA lines
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 15

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Inventory Min-Max flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Request not in SCO:
• No record in Manage
Supply Request Exceptions
Page
Supply Request not in SCO:
• No record in Manage
Supply Request Exceptions
Page
Supply Order creation failed:
• No Error
Print Min-Max Planning report
run did not recommend a
Reorder quantity because
‘Restock’ parameter set to ‘No’
Print Min-Max Planning report
run did not recommend a
Reorder quantity because
Intransit times, Interorg and/or
Intersubinventory parameters
not defined
Process Supply Orchestration
Interface scheduled process not
run
• Review the Reorder quantity in Min-Max report
• Set the parameter ‘Restock’ to ‘Yes’
• Re-run the Print Min-Max Planning report after evaluating all
required parameters
• Review the error in Min-Max report
• Set Intransit times, Interorg and/or Intersubinventory
parameters
• Re-run the Print Min-Max Planning report after evaluating all
required parameters
• Run Process Supply Orchestration Interface scheduled
process

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 16

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Inventory Min-Max flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Requisition creation
failed:
• Requested Delivery date must
be >= to current date
Supply Order creation failed
Purchase Requisition creation
failed:
Running of Process Supply
Chain Orchestration Interface
scheduled process might have
been delayed
Setup issues similar to Back-to-
Back flows
Setup issues similar to Back-to-
Back flows
• No action can be taken in SCO
• Re-run the Print Min-Max Planning report
• Re-run Process Supply Chain Orchestration Interface
scheduled process without delays
• Correct the setups
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page
• Correct the setups
• Resubmit the supply request in exception from Manage
Supply Request Exceptions page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 17

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Inventory Min-Max flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Order creation failed: Blanket Purchase Agreement
• No Error setup missing
Auto create order & Auto
approve setup missing in BPA
Work Order creation failed: No valid work definition or
• No valid work definition versions defined for the
specified date and item
• Define Blanket Purchase Agreement for future orders
• Set Auto create order & Auto approve in the BPA
• Manually process the requisition to purchase order
• Define a valid work definition version
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 18

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Internal Material Transfer (IMT) flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Request not in SCO:
• No record in Manage
Supply Request Exceptions
Page
Supply Order creation failed:
• No Error
Unable to create supply
request:
• No valid supply sources found
Transfer Order creation failed:
• Intransit times missing
Invalid data entered either in
FBDI template or Supply
Request service
Process Supply Orchestration
Interface scheduled process not
run for FBDI
Missing ATP/Sourcing rules if
Planned Item or missing
Interorg parameters if item is
not a planned item
Intransit times definition
missing between source and
destination orgs
• Evaluate the errors in the log of ‘Load File to Interface’
scheduled process
• Fix the data errors manually
• Re-run the ‘Load File to Interface’ scheduled process
• Run Process Supply Orchestration Interface scheduled
process
• Define valid ATP/Sourcing rules for planned items
• Define Interorg parameters for non planned items
• Resubmit the supply request from Create Supply Request UI
• Define valid transit times between source and destination
• Resubmit the supply line in error from Manage Supply Lines
page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 19

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Outside Processing flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Requisition creation
failed:
• Attribute Charge Account is
required
Purchase Requisition creation
failed:
• Missing Preparer
Purchase Requisition creation
failed:
Charge Account setup missing
or incorrectly set
Manufacturing user is not
associated with a valid person
Id
Setup issues similar to Back-to-
Back flows like missing Buyer,
List Price etc.
• Define valid charge accounts for Mapping Set name “Work
Order”
• Resubmit the supply line in error from Manage Supply Lines
page
• Use OIM to associate a valid person Id to the manufacturing
user
• Cancel the Supply Request from Manage Supply Request
Exceptions UI
• Manually Re-initiate the Create Purchase Requisition from
Supplier Operation Details page in Manage Work Orders UI
• Correct the setups
• Resubmit the supply line in error from Manage Supply
Request Exceptions page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 20

Troubleshooting your Fulfillment Flows
What are the common issues encountered in Outside Processing flows & how to mitigate?

Issue / Error Cause How to Mitigate

Purchase Order creation failed: Missing Blanket Purchase
• No Error Agreement or Approved
Supplier List
Purchase Order creation failed: Blanket Purchase Agreement
• No Error setup missing/incorrect or
Auto create order & Auto
approve setup missing in BPA
Shipment request not found in Generate Shipment flag not set
SCO: to ‘Yes’ in Supplier Operations
Details
Shipment Line creation failed: Shippable flag not set to ‘Yes’ in
• Item not shippable Item master
• Define Blanket Purchase Agreement and/or Approved
Supplier List for future orders
• Manually process the requisition to purchase order
• Define Blanket Purchase Agreement for future orders with
correct BPA document style
• Set Auto create order & Auto approve in the BPA
• Manually process the requisition to purchase order
• Set Generate Shipment flag to ‘Yes’ before completing an
operation prior to supplier operation
• Set Shippable flag to ‘Yes’ in Item master
• Resubmit the supply line from Mange Supply Lines page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 21

Troubleshooting your Fulfillment Flows
What are the common technical issues encountered in Fulfillment flows & how to mitigate?

Issue / Error Cause How to Mitigate

Supply Order creation failed:
• SOA server down
Supply Document creation
failed:
• Service down
SOA server is down or not • Contract Admin to bring up the SOA Server
running • Resubmit the supply request from Manage Supply Request
Exceptions page
Execution system service is • Contact Admin to bring up all the required services
down • Resubmit the supply order from Manage Supply Line page

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 22

Agenda

1 Troubleshooting your Fulfillment Flows

2 Where to find additional information
3 Questions / suggestions for future topics

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 23

Where to find additional information
– Oracle Help Center - Implementing Order Management Cloud
• https://docs.oracle.com/en/cloud/saas/index.html
– Navigate to SCM – OM – Oracle Supply Chain Management Cloud R13 (update 18B)
• Click Books (left menu) to find Using Supply Chain Orchestration

– My Oracle Support (MOS)

• https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ctrl-state=roj2z9435_9&_afrLoop=324231810771783
– White Papers for Oracle Fusion Supply Chain Orchestration (Doc ID 2257314.1)
• Back-to-Back Supply Creating and Fulfillment: A Guide to Key Application Setups
• Contract Manufacturing: A Guid to Key Application Setups
• CTO – Configure to Order: A Guide to Key Application Setups
• CTO - Onhand and Transfer Considerations

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 24

Where to find additional information
– Customer Connect Sessions
– Back-to-Back Supply Creation and Fulfillment - Key implementation considerations
– Configure to Order – Tips and Best Practices
– Where’s my stuff? Using Supply Chain Orchestration to Track Supply

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 25

Agenda

1 Troubleshooting your Fulfillment Flows

2 Where to find additional information
3 Questions / suggestions for future topics

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 26

Discussion
Future Topics Questions

Contract Manufacturing – Production Reporting Made

Easy
All About Internal Material Transfers

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 27

Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 28

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 29