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The job of ground staff is vast and varied. They have to perform various
works from commercial to technical handling for safe and steady departure
and arrival of an aircraft.
They work at airports to keep airplanes running efficiently. From
welcoming passengers to an aircraft’s take-off, airport ground staff and air
operations personnel play a crucial role in areas such as commercial
activities, airline operations and the running of airports.
Ground staff work's
Inside the airport terminal:
– Checking passengers in for flights
– Re-routing or re-booking passengers whose flights have been cancelled or
delayed
– Assisting disabled passengers or those travelling with young children
– Giving passengers up-to-date information on flights
– Assisting passengers with all enquiries, including lost or delayed baggage
– Assisting staff in carrying out security checks as and when the situation
arises
– Delivering high levels of customer service to passengers and those
travelling through the airport
Outside the airport terminal:
– Handling all the loading and uploading of passenger bags from the
aircraft
– Helping direct passengers on to and off the aircraft
– Directing landed aircraft to taxi spots
– Providing services such as steps from the aircraft for passengers and crew
to disembark the aircraft
Technical Role:
-Coordinating and managing staff around the aircraft during its stopover
-Draft and hand over the necessary documents for the flight to the aircraft
captain
-Preparation of the flight plan, fuel, weather condition and other important
information
-Management of take-off slots with air traffic organizations
-Management of the airline network
HISTORY MUMBAI AIRPORT