Académique Documents
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Project title:
1
(organization logo) QUMAN
F0
Edition:
PROFILE Date:
Form title:
ISO 9001:2008 Quality management Page: 1
Pages: 1
systems – Requirements
NORM CIVATA manufactured its first bolt with a double header machine in 1973. It is the
same passion that has brought them to this day, that gives them the determination to work hard
to do better.
Founded by Nedim Uysal who still serves as the Founder and Honorary Chairman of the Board
of Directors of Norm Group, Norm Cıvata started to produce bolts with a double header set
machine in İzmir, Bornova in 1973. Thanks to the achievements in the sector, the new and
modern facility which is now in operation was established in İzmir Atatürk Organized Industrial
Zone in 1994. This journey which started with bolt production, continued with the incorporation
of many companies and turned into a big group over time.
Norm Group, the solution partner of major producers and strong brands in domestic and abroad
automotive, white goods, electronics, furniture, construction, machinery sectors, shows that it
gives great importance to production, quality and customer satisfaction, as well as to marketing
and marketing communication with CRM applications.
ISO/TS 16949
TS/EN ISO 14001
TS/EN ISO 18001
TS/EN ISO 9001
EN 15048-1:2007
2
(organization logo) QUMAN
F1
Edition:
OFFER Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System - Requirements
Bolts
Automobile industry
Hardware
Worldwide Logistics
Services
- -
Combinations
3
(organization logo) QUMAN
F2
Edition:
QUALITY REQUIREMENTS Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements
requirements
requirements
regulatory
4
(organization logo) QUMAN
F3
Edition:
STRATEGY Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System - Requirements
Desired
No. Area Strategic goals Numerical measures
value
Expand sales to existing Sales of products in following year/ sales
>1
customers. of products in previous year
Customer
2. (for same product and same raw year / Total cost of raw material in < 97%
material) previous year*100%
Reducing cost of product Total cost of transportation in following
transportation (same product and year / Total cost of raw material in < 96%
conditions) previous year*100%
Development
4. Minimize scrap and defective rate Good pieces / Total pieces * 100% >99%
5.
Cancel out employment- Number of employment-industrial
=0
industrial accident accident
Recycling or neutralizing environmental
Environment
5
(organization logo) QUMAN F4
Internal context:
...............................................................................................................................
External context:
...............................................................................................................................
...............................................................................................................................
Relevant interested parties
Customer
Suppliers
Providers
Stakeholders
6
(organization logo) QUMAN
F5
Edition:
QUALITY POLICY Date:
Form title:
No Quality Desired
Goals concerning processes Numerical measures
. priority value
CRM (Customer Relationship
Meeting Customer
<22%
levels time
2.
Training of Operators Training test scores >90%
Frequent Maintenance of Number of maintenances in
=2
Machines a week
Number of work accidents in
Cancelling out the accidents =0
Occupational
a year
Safety
3. Possibility * Affect *
Determination of possible risks Prospect <30
(each of them evaluated by 1-5)
7
(organization logo) QUMAN
DOCUMENTATION OF TASKS, F6
Edition:
AUTHORITY, RESPONSIBILITY Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements
Flow Charts,
Process charter(s) Operational managers Planning Departments
Technical Drawings
Worksheets, Flow
Instructions Operational managers Operators
Diagrams
8
(organization logo) QUMAN
F7
Edition:
PROCESS MAPPING Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System- Requirements
Management Processes
Budgeting
Compliance
Customer Satisfaction
Core Processes
Plastic Secondary
Coating
Patch Operation
IT Services
Supportive Processes
Accounting
Recruitment
Implementing of Filling Out Informing SSI Employee's
New Employee to Necessary (Social Security Personal
Company Documents Institution) Information
9
organization logo) QUMAN
F8
Edition:
ORGANIZATIONAL CHART Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements
Board of
Manager
CEO
Administration Lean
H&R Quality Production R&D Law IT
and Financing Manufacturing
Occupational
Production
Purchasing Health and Cutting - Quality Design Kaizen
Planning
Safety
Logistics Material
Quality Control Method
Management
Accounting
Quality -
Engineering
Insurance
Social Services
Stock Control
Sales and
Marketing
10
(organization logo) QUMAN
LIST OF PROCESSES, THEIR OWNERS F9
AND DOCUMENTS Edition:
Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements
Document
No. Process Owner
code
1. Strategy and Planning Administration D1
Administration
2. Budgeting D2
&Finance
3. Compliance Administration D3
Production
4. Manufacturing D4
Manager
Production
5. Pickling & Annealing D4.1
Department
Production
6. Cold Forming D4.2
Department
Production
7. Heat Treatment D4.3
Department
Production
8. Secondary Operation D4.4
Department
Production
9. Coating D4.5
Department
Production
10. Plastic Patch D4.6
Department
Production
11. Zero Defect Inspection D4.7
Department
Production
12. Packing D4.8
Department
Production
13. Worldwide Logistics D4.9
Manager
14. IT Services IT Manager D5
Finance & Account
15. Accounting D6
Manager
16. Recruitment H&R Manager D7
17. Demand For Employee H&R Manager D7.1
18. Identify Criteria H&R Manager D7.2
19. Interviews H&R D7.3
20. References H&R D7.4
21. Employee’s Personal Information H&R D7.5
22. Informing SSI (Social Security Institute) H&R Manager D7.6
23. Filling Out of Necessary Documents H&R Manager D7.7
24. Implementing of New Employee to Company H&R D7.8
11
(organization logo) QUMAN
MATRIX OF ISO 9001:2015 F10
Edition:
FULFILMENT Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 2
System – Requirements
No
10.2
6.1
4.1
4.2
4.3
4.4
5.2
5.5
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
8.1
8.2
8.3
8.4
8.5
8.7
9.1
9.2
Process ID
.
Strategy and
1. X X X X X X X X X
Planning
2. Budgeting X X X X X
3. Compliance X X X X X
Manufacturi
4.
ng
X X X X X X X X X X X X X
Pickling &
5. X X X X X X X X X
Annealing
Cold
6.
Forming
X X X X X X X X X X
Heat
7. X X X X X X X X X X
Treatment
8. Packing X X X X X X X X X X X X
9. Accounting X X X X X X X X X X X
Worldwide
10.
Logistics
X X X X X X X X
11. Recruitment X X X X X X X X X X X
Informing
SSI (Social
12. X X X X X X X
Security
Institute)
Filling Out
of
13.
Necessary
X X X X X X X
Documents
12
(organization logo) QUMAN
MATRIX OF ISO 9001:2015 F10
Edition:
FULFILMENT Date:
Form title:
ISO 9001:2015 Quality Management Page: 2
Pages: 2
System – Requirements
Legend:
13
(organization logo) QUMAN
F11
Edition:
PROCESS DATA SHEET #1 Date:
Form title:
Process: Pickling
Owner Production Manager
1. Temperature
Measurable
goals 2. Rate of Scrap
3. Process Time
Resources:
Furnace, fuel,
available cooling area
etc.
Tempered and
Output:
Process
Input: Material ready material for
production
Related documents:
Certificate of
Conformity to Turkish
Standarts
14
(organization logo) QUMAN
F12
PROCEDURE #1 Edition:
Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 2
System – Requirements
Goal of
Make to materials ready for following forming process and manufacture
procedure
Area of
Pickling Area
Procedure
Responsible
Operator
for procedure
Records
Production Manager and Quality Manager
supervision
Input Department’s needs, quality records, old plan for audit, …
Step Activity Responsible person Records
Agreement with
1. Entry of material to pickling area Storage Personel
customer
Heating the steel to high temperature Steel composite
2. which based on amount of carbon in it Operator and operating
(830-950 oC) procedures
Steel composite
Cooling of material to temperature
3. Operator and operating
between 550-700 oC after heating
procedures
Steel composite
Leaving material at the temperature that
4. Operator and operating
550-700 oC for 4 hours
procedures
Steel composite
Cooling of material to room temperature
5. Operator and operating
(24-26 oC)
procedures
Steel composite
6. Analysis based on microscope Operator and operating
procedures
Forms/records
related to Internal audits schedule, work order
procedure
Documents
related to Operating procedures and steel composite
procedure
After that process, tempered material is obtained. Tempered material
Definitions
means it’s available for process of cold forming.
15
(organization logo) QUMAN
PROCEDURE F12
Edition:
(Internal audits) Date:
Entry of raw
material
Furnace
Cooling until
720 oC
Leaving
material for 4
hours
Cooling
material to
the room
temparature
Delivering
the material
to next step
of production
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