TABLE SERVICE PHRASEOLOGY

WELCOME AND GREET GUEST

W: Good afternoon Mam, Welcome to XYZ Restaurant. Do we hold any reservation Mam?
G: No
W: May I suggest a table for you mam?
G: Yes please
W: Smoking or Non-Smoking Area?
G: Non-Smoking Area please
W: Ok Mam, Please follow me, this way please.

SIT THE GUEST

W: Will this table ok for you mam?
G: Yes
W: Ok mam, have a sit please.
G: Ok thank you
W: would you like me to put the table napkin on your lap mam?
G: yes please
W: Excuse me mam, I’ll get water first.
(Serve water)

ORDER TAKING
W:Mam, here’s the menu for your selection.
G: ok
W: May I Take now your order mam?
G: Ok, I would like to order Corn Soup, Greek Salad, Beef Steak and Mango Float please.
W: How about the wine mam? May I suggest a wine for you mam? Since your main course
is Beef Steak, it is best accompanied with our best seller the Bordeaux Red Wine produced
in France in a year 2012 with 12% alcohol volume. Would you like one bottle of it mam?
G: Yes I will order one bottle of that Bordeaux red wine.
W: May I repeat your order mam, you ordered Corn Soup, Greek Salad, Beef Steak and
Mango Float and 1 bottle of Bordeaux Red Wine. Did I get it right mam? Would that be all
mam?
G: Yes. Thank you!
W: Ok mam, wait for about 15 minutes and I will serve your order. Excuse me.

**(chef 1 Order of Corn Soup, Greek Salad, Beef Steak and Mango Float for table number 4
please)

(ADJUST THE SET-UP ACCORDING TO THE ORDER OF THE GUEST, DO PLUS AND MINUS
METHOD)

SERVE THE ORDER

(SERVE THE ORDER ACCORDING TO THE FOOD SEQUENCE)

W: Mam, here’s you Corn Soup. Enjoy your soup mam.

G: Thank you
W: Are you done mam? Can I take this?
G: Yes, please
W: ok mam, Excuse me.
W: Mam, here’s you Greek Salad with Thousand Island dressing. Enjoy your salad mam.
G: Thank you
W: Are you done mam? Can I take this? How was the salad mam?
G: Taste good. I loved it!
W: ok mam, Excuse me.
W: Mam, here’s you Beef Steak. Enjoy your main course mam.
G: Thank you
W: (SERVE THE WINE ACCORDING TO THE STANDARD) Mam, here’s your Bordeaux Red
Wine produced in France in a year 2012 with 12% alcohol volume. Is this the right wine
mam?
G: Yes
W: Can I open the wine for you mam?
G: Yes please
W: (OPEN THE WINE PROPERLY) Here’s the cork mam for you to smell. How was the smell
mam?
G: Smells good
W; Would you like to taste the wine mam?
G: yes please
W: (POUR THE WINE to the appropriate glass) How was the taste mam?
G: Taste good
W: Would you like some more?
G: Yes
W: Here’s your wine mam, just call me if you need any assistance. Excuse me.
(BUSS OUT)
W: Are you done mam? Can I take this?
G: Yes, please
W: ok mam, Excuse me.
W:Mam. Here’s your mango float. Enjoy your dessert mam!

BILLING THE GUEST

G: Waiter! Bill please

W: (CASHIER BILL FOR TABLE NUMBER 4 Please)…… Here’s your bill mam.
G: (GIVE 3000 pesos)
W: Thank you mam I received 3000 pesos, I’ll be back for your change. Excuse me.
… Here’s your change mam.

BIDDING GOODBYE

W: Thank you for dining with us mam, we’re looking forward for your next visit. Godbless!