Date:25/10/2019

Academy of Entrepreneurs
Ground Floor - 53 Murray Street
Pyrmont NSW 2009
CRICOS provider code 03545J

Re: Letter of Offer

Dear Sebastin Stocker

Congratulations! This Letter of Offer is to inform you that your application has been accepted.

The Program details are listed below.

Program Start Dates End Dates Program Fee

Study Tour 20/01/2020 26/01/2020 USD 1500

Study Location Ground Level, 53 Murray Street, Pyrmont NSW, Australia

Fees

Total fee for Study Tour enrolled USD 1500

Total fees to be paid USD 1500

● All fees must be paid in Australian Dollars. This offer is valid for 10 days from the date of issue
● On accepting the Offer, students must pay the Full Amount as listed in the Fees section.
● Fees must be paid to secure a place prior to the Study Tour start date.
● Study Tours fees are to be paid through direct bank deposit to Academy of Entrepreneurs (please see
Bank details in this Letter of Offer).

If the student owes Academy of Entrepreneurs any money, the student shall indemnify Academy of
Entrepreneurs from and against all costs and disbursements incurred by Academy of Entrepreneurs in
recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and
own client basis, Academy of Entrepreneur’s collection agency costs and bank dishonor fees).

By signing this document, you will be entering into a binding agreement with the Academy of Entrepreneurs
and agree with the conditions of enrolment, program fees, payment process, any other fees, complaints and
appeals process, refund process, address notification changes, privacy provisions and program progress
requirements.
Cancellation & Refund Policy
• Student Default applies in the case where the program starts on the agreed start date, but the student
does not start on the agreed start date and has not previously withdrawn from the program or advised of
visa cancellations in writing within an agreed time period prior to the program start date or the student
cancels or withdraws from the program either before or after the agreed starting date.
• The following refund conditions apply:
• 70% refund of Program Fees due applies if the student cancels 28 or more days before the program
starts
• 50% refund of Program Fees due applies if the student cancels within 28 days
• No refund of Program Fees applies if the student cancels after program start date.

The agreed starting date is the date the program was scheduled to start, or a later date agreed between
Academy of Entrepreneurs and the student. This does not apply to approved deferment and leave of absence
when the student applies for refund after the application was approved.

• Academy of Entrepreneurs will make a refund only in Australian Dollars within 4 weeks of receiving a
completed Application for Refund form. This form can be found on the Academy of Entrepreneurs’ website
(www.aestudy.com/documents)

• All refund considerations will be strictly limited to the monies Academy of Entrepreneurs has received and
will not include:
• Program and other fees are not transferable to another student or institution.
• Personal insurance and student expenses are not included in the fees quoted and are the responsibility of
the student.

NOTE: This written agreement, and the availability of complaints and appeals processes, does not remove
the right of the student to take action under Australia’s consumer protection laws.

Change of Student Contact Details

A student must advise Academy of Entrepreneurs of any changes in their contact details - address, email
address, phone number or visa status within 7 days.

Assessment and Delivery

Academy of Entrepreneurs delivers and assesses only the programs registered on its scope of registration.
The Academy of Entrepreneurs bootcamps and Study Tours are non-accredited programs and there do not
require students to submit assessments and do not lead to AQF qualification.

Discipline and expulsion

Academy of Entrepreneurs reserves the right to expel students for serious breaches of discipline following
appropriate disciplinary procedures. Refunds are subject to the refund policy.
Changes to Terms and Conditions
Academy of Entrepreneurs reserves the right to change its fees, conditions, program start dates and program
structure. Changes to program fees will not apply to students who have paid and or already commenced
their program.

Complaints and Appeals

● Academy of Entrepreneurs has an internal process for resolving complaints and appeals and will refer
you to external mediation where required.
● A complaint is negative feedback about services or staff which has not been resolved directly
between the parties involved. In all cases, issues that are the source of frustration or are in dispute
should be resolved at the time, as they occur between the persons involved, where possible.
Sometimes, it will not be possible and in these cases, students should complete a Complaints Form.
This form can be found on the Academy of Entrepreneurs’ website (www.aestudy.com/documents)
● Academy of Entrepreneurs is committed to providing a fair and transparent complaint handling
process to enable it to manage and respond to allegations involving the conduct of:
● Academy of Entrepreneurs, its trainers, assessors or other staff;
● a third-party providing services on the Academy of Entrepreneurs’ behalf, its trainers,
assessors or other staff; or
● a student of the Academy of Entrepreneurs
● Academy of Entrepreneurs applies the principles of natural justice and procedural fairness to its
complaints process and will at all times operate in a fair and unbiased way.

Complaint handling process

● Academy of Entrepreneurs applies the following principles to its complaints handling:
● A complainant is to be provided an opportunity to formally present his or her case at no cost
● Each complainant may be accompanied and/or assisted by a support person at any relevant
meeting
● Any person/s involved will be informed of the allegations
● Complaints are acknowledged in writing and a written record of all complaints is to be kept by the
Academy of Entrepreneurs including all details of lodgement, response and resolution. Academy of
Entrepreneurs will identify the potential causes of complaints and take appropriate corrective action
to eliminate or mitigate the likelihood of reoccurrence.
● The process commences within ten (10) working days of the formal lodgement of the compliant and
supporting information and all reasonable measures are taken to finalise the process as soon as
practicable. The complainant is to be provided a written response, including details of the reasons
for the outcome.
 ● Where a complaint is considered to require more than sixty (60) calendar days to process and finalise,
Academy of Entrepreneurs will inform the complainant in writing, including reasons why more than
sixty calendar days are required and will provide the complainant with regular updates to inform
them of the progress of the matter.
● Academy of Entrepreneurs shall maintain the enrolment of the complainant during the complaint
handling process.
● If the internal or any external complaint handling process results in a decision that supports the
student, the Academy of Entrepreneurs must immediately implement any decision and/or any
required corrective and preventative action and advise the student of the outcome.
● Complaints are to be handled in the strictest of confidence, and to be considered and handled to
ensure the principles of natural justice and procedural fairness.

Appeals review
● Academy of Entrepreneurs provides the opportunity for persons making a complaint who are not
satisfied with the outcomes of the complaints handling process to appeal. Appeals will be undertaken
by an independent person/body, at minimal or no cost, such as:
● Overseas Students Ombudsman GPO Box 442, Canberra ACT 2601 – Tel: 1300 362 072 or Email:
ombudsman@ombudsman.gov.au. The Overseas Students Ombudsman is a free and independent
service (see www.oso.gov.au)

Breach of Terms and Conditions

Any breach of these terms & conditions may result in the termination of the student's enrolment.

Privacy
Academy of Entrepreneurs takes the privacy of students very seriously and complies with all legislative
requirements. These include the Privacy Act 1988 (Cth) and the Australian Privacy Principles (2014)
contained in this Act.

Information is only shared with external agencies in compliance with the law and our policies. All
information shared is kept in the strictest confidence by both parties and is available on request.
In all other cases, we will seek the written permission of the student for such disclosure. Where written
permission is required, this will be gained by using the Information Release Form.

STEP-BY-STEP GUIDE TO ACCEPTING YOUR OFFER

To confirm your place at Academy of Entrepreneurs follow the simple steps below:
Step 1: Check that the details in your offer are correct
It is important that you check and confirm that the personal and program details are correct. If you find an
error, please contact admissions@aestudy.com
Step 2: Sign the Letter of Offer
Please carefully read the Letter of Offer and ensure that you have understood these important conditions of
your enrolment. Sign the last page and scan the document to admissions@aestudy.com

Step 3: Make payment

To pay your deposit (refer to Fee Schedule) you should follow the methods below and quote your full name
and student number if known.
Overseas Bank Account Transfer:
Bank Name: NAB
Account Name: Academy of Entrepreneurs Pty Ltd
Branch Number: 082-140
Account Number: 362 621 226
Bank Swift Code: NATAAU3303M
Address: Ground Level, 53 Murray St., Pyrmont, 2009, NSW Australia

DECLARATION

• I understand the terms and conditions set out above and accept these according to the laws of NSW.
• I hereby certify that the information provided by me is complete and correct. I agree that Academy of
Entrepreneurs may, if necessary seek further verification of all details provided .
• I acknowledge that Academy of Entrepreneurs reserves the right to vary or reverse any decision regarding
admission or enrolment made on the basis of incorrect or incomplete information provided by me.
• I authorise Academy of Entrepreneurs to use this information in accordance with the principles of the
national Privacy Act. If any information I provide is incorrect, untrue or incomplete, I authorise Academy
of Entrepreneurs to disclose this information and the fact that it is untrue or incomplete, to any authority
that Academy of Entrepreneurs considers necessary or desirable to inform.
• I authorise Academy of Entrepreneurs to obtain relevant information/documentation about payment of
my Program Fees from any applicable funding body, lender or other agency or person.
• I authorise Academy of Entrepreneurs to provide relevant information to fee recovery agencies in the case
where program fees are overdue and a final non-payment warning letter has been issued by Academy of
Entrepreneurs.
• I hereby agree that I will observe the policy, procedures and regulations of Academy of Entrepreneurs
which are available at www.aestudy.com/documents

I hereby declare that I have read and agree to the terms and conditions mentioned above:

Student signature: _________________________ Date: __ __ / __ __ / __ __ __ __

We're excited that you're joining Academy of Entrepreneurs and our entrepreneurship community!