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Check the service status of apache and postgres. Restart the services.
Check proxy setting in web browser. Clear cache .Check the URL is entered is correct.
And white screen is coming due to session expired. So need to restart the web browser.
Client System getting white screen issue when accessing Exam System.
First check the JAVA Version (latest version), Remove gateway and keep ip static on client system.
Check the connectivity between server and client system. Should need to get continues ping between
exam client and server. Make sure the URL entered is correct.
Issue in logging on Exam engine. Error displayed: id does not exit.
Make sure that the ID entered is correct. Collect the id from onsite engineer. And check that id is
scheduled or not.
Check the ping status of server and exam client machine.
If any candidate is giving exam but not registered then inform to arceus spoc/on site engineer to do the
registration of that candidate.
In multiple server cases, check any candidate has given registration in multiple server. If found any
multiple registration for a single candidate then unregister one.
In multiple server cases, check any candidate is giving exam in multiple server. The count will reflect in
dashboard so finalize the actual count accordingly.
NOTE: It is not necessary that the candidate have to give exam in the same server in which the candidate
is registered.
Make sure that all registered candidate is given exam and all exam writing candidates has registered.
Copy everything from hard disk to client desktop machine (client machine must be a windows machine, 64
bit is preferable).
Make an entry with server ip in host file with domain name as registrationdesklexam.com
Replace this hosts file with the client host file which is located in the
C:/Windows/System32/drivers/etc/hosts
Install Lenovo webcam driver (plug and play with device also provided in hard disk)
Install secugen wbf driver for finger print scanner (plug and play with device also provided in hard disk)
Install secugen web api for http. It is provided with hard disk.
Install Firefox 57 from hard disk. Make sure version is 57. (Camera might seem black screen in another
version, never update Firefox,
If it gets updated then uninstall from control panel and reinstall the version provided in the hard disk)
Check the connection between RD and server. Continues ping should be happen between them.
Make an entry with server ip in host file with domain name as registrationdesklexam.com. Host file which
is located in the location:
FAQ
C:/Windows/System32/drivers/etc/hosts.
Make sure that host file is copying to the Drive in which windows been installed.(Commonly in C drive
then also make sure)
Make sure Firefox version 57 is installed and auto update function should be disabled.
Proxy address should not be added and cache/cookies should be cleared. Default gateway of network should
not be added.
Check accessing the RD from RD client by actual URL. Do not use ip address of the server in URL instead
of domain name which is already configured in host file.
Check host file is copied in correct location/drive(In which windows installation file are located)
If prompted on Firefox webcam click allow, don’t click remember on that dialogue box.
If it asking for adding security exception add the exception by clicking advanced from window
and add exception button in window
Error code: 3 => means your secugen driver installed with problems, so you need to reinstall it.
Error code: 10001 => working fine you need to place host file, after placing hosts file application must
work fine.
If you get error as ‘web api not exist’, please reinstall secugen web api driver.
If we get a blank screen on Firefox camera. Check the version is it 57 or not, install 57
Confirm with onsite engineer that the exam is over, if yes check for candidates submitted status on
dashboard.
Make sure that you have downloaded latest batchfile.txt, finaldump.sh and updated_script.sh from
SFTP. Also, the files should have executable permissions.
Ping SFTP from Master Server and check firewall. If ping is not coming, ask for alternate connection and
note down the respected ip.