A Programme Project Report on

MBA-Aviation Management

A Distance Learning Programme

Offered by

Centre of Continuing Education

University of Petroleum & Energy Studies

Dehradun.

(2017)

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 List of Contents
Topic Page. No.

Introduction………………………………………………………………..... 2
1. Programme’s Mission & objectives………………………………………. 2
1.1 Programme Mission………………………………………………........ 3
1.2 Programme Objectives…………………………………………………. 3
2. Relevance of the program with HEI’s Mission and Goals………………. 4
2.1 HEI’s Mission and Goals…………………………………………….. 4
2.2 Relevance of the program with HEI’s Mission and Goals…………... 4
3. Nature of Prospective Target Group of Learners………………………… 4
4. Appropriateness of programme to be conducted in Open and Distance….
Learning mode to acquire specific skills and competence………………. 5
5. Instructional Design……………………………………………………… 6
5.1 Curriculum Design…………………………………………………… 6
5.2 Expected Program Outcomes………………………………………… 6
5.3 Syllabus Details……………………………………………………… 7
5.4 Duration of Programme……………………………………………… 7
5.5 Faculty & Support Staff……………………………………………... 7
5.6 Instructional Delivery Mechanism…………………………………… 7
5.7 Identification of Media………………………………………………. 8
5.8 Support Services……………………………………………………... 8
5.9 Credit Hours for each course………………………………………… 8
6. Procedure for Admissions, Curriculum Transaction and Evaluation……. 9
6.1 Procedure for Admissions……………………………………………. 9
6.1.1 How to apply…………………………………………………… 10
6.1.2 Eligibility………………………………………………………. 10
6.1.3 Fee Structure…………………………………………………… 10
6.2 Curriculum Transaction……………………………………………… 10
6.2.1 Program Structure………………………………………………. 10
6.2.2 Academic Flow…………………………………………………. 10
6.3 Evaluation Policy…………………………………………………….. 11
7. Requirement of the laboratory support and Library Resources………….. 12
7.1 Laboratory Support…………………………………………………... 12
7.2 Library Resources……………………………………………………. 12
8. Cost estimate of the programme and the provisions……………………… 13
9. Quality assurance mechanisms……………………………………………. 13
9.1 Quality assurance mechanisms……………………………………...… 13
9.2 Assessment of Learning Outcomes…………………………………… 14
9.3 Establishment of Center for Internal Quality Assurance (CIQA) 14

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Introduction

The Energy, Infrastructure & Transportation (EIT) are becoming critical sectors for growth of
economies across the world and are taking centre stage in the planning and execution for both
corporate and governments. And these sectors would be the major drivers of economy and
employment generation in the future.

UPES is amongst the best known University in India for Oil and Gas Management. Conceived
in 2003, it is Asia's first core sector focused University. It has undisputed leadership in Oil &
Gas, Logistics & Supply Chain, Power and Aviation Programs. Centre for Continuing
Education (CCE) at the University of Petroleum & Energy Studies, Dehradun, India since 2007,
offers itself as a centre of excellence for accessing quality blended education through "Distance
Learning Mode". The Centre welcomes all those working professionals and fresher who are
eager to pursue further education leading to appropriate career path and growth.

Vision

“To be an Institution of Global standing for developing professionally competent talent

contributing to nation building.”

Mission

“To provide, anywhere anytime, top quality multimodal continuing education services to
professionals working in areas of Oil & Gas, Power, Aviation, Logistics & Supply Chain,
Infrastructure and emerging sectors for enhancement of their career by providing cutting edge
skills to boost productivity, job enrichment, remuneration and career stability.”

1. Programme’s Mission & Objectives:

Aviation industry has become the preferred choice for mode of travel for both
professional and personal purpose. This has led India to become the world’s fastest
growing domestic travel market for the 22nd time in a row, recording a 26.6 per cent
year-on-year growth in January 2017, according to the IATA. And has emerged as a
critical success factors for existing industries to flourish and new ones to come up at
various locations in India and abroad. Hence, a knowledge and critical elements on what

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 makes Aviation Industry a success are key for economy and growth of various
organization and leading to meaningful employment generation in the future.

1.1 Programme Mission:

India’s civil aviation industry is on a high-growth trajectory. India aims to become the
third-largest aviation market by 2026. The Civil Aviation industry has ushered in a new
era of expansion, driven by factors such as low-cost carriers (LCCs), modern airports,
Foreign Direct Investment (FDI) in domestic airlines, advanced information technology
(IT) interventions and growing emphasis on regional connectivity. Furthermore, the
IATA also expects the air passengers to grow at a compound average growth rate
(CAGR) of 3.7 per cent to double from 3.8 billion air passengers in 2016 to 7.2 billion
air passengers by 2035. India's air cargo is estimated to grow at 9 per cent over the next
few years. To effectively manage this scale and growth, the industry needs large
numbers of managers or techno-managers who understands Aviation and related
industries. This program has been designed for learners and aspirants to take advantage
of this opportunity in Airports, Airlines, Aviation logistics & supply chain,
manufacturing, travel, hospitality and IT industries, both in India and Abroad.

1.2 Programme Objectives:

• Students will be able to develop and evaluate alternate managerial decisions and
identify optimal solutions
• Students will demonstrate effective application capabilities of their conceptual
understanding to the real world business situations
• Students will be able to exhibit effective decision making skills, employing analytical
and critical-thinking ability
• Students will demonstrate effective oral and written communication skills in the
professional context
• Students will be able to work effectively in teams and demonstrate team building
capabilities
• Students will exhibit leadership and networking skills while handling business
situations
• Students will demonstrate sensitivity towards ethical, moral and environmental issues
and have ability to address them in the course of business
• Students will demonstrate employability traits in line with the needs of changing
dynamics of the industry

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2. Relevance of the program with HEI’s Mission and Goals:

2.1 HEI’s Mission and Goals:

Founded by prominent educationalists and industry experts, UPES is committed to maintain

high standards in providing quality education. The university endeavours to be recognized as a
'Nation Builders University' with a progressive vision of creating specialized professionals in
the core sectors that can contribute in the economic growth of the country.

HEI’s Mission

• Develop industry focused professionals with global outlook in Energy, Infrastructure,

Transportation, IT and allied sectors.
• Deliver world class education meeting or preferably exceeding students’ expectations.
• Inculcate integrative thought process among students that draws professional respect.
• Develop knowledge creation environment through training, research & development, and
consultancy.
• Facilitate effective interactions among faculty and students, and foster networking with
stake-holders.
• Practice and promote high standards of professional ethics, transparency and accountability
at all levels.
• Develop environmentally sustainable & reciprocal relationship with society at large.

The university’s objective is to develop competent technocrats, professionals and managers

who are ready to join the core industries. Advanced teaching methodologies, innovative and
updated curricula and the focus on 'on-the-job exposure' give UPES students the edge to be
readily deployable in the chosen field.

2.2 Relevance of the program with HEI’s Mission and Goals

The MBA (Aviation Management) program combines thorough training in core business
administration skills with in-depth education in aviation-oriented topics, issues and processes;
in both concepts and practical hands on knowledge. Prepared to give global knowledge of the
aviation industry, the core modules of the program are designed to equip the aspiring manager
in you with specialized domain specific skills like ground handling, cargo, aviation safety &
fleet management, regulatory management, fuelling management & other allied issues relevant
to the aviation industry.

3. Nature of Prospective Target Group of Learners:

Students/Working Professionals who have completed an undergraduate degree and are

interested in developing their careers in Oil & Gas and related industries. It has a larger scope

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to target students from various education backgrounds and industry domains. Students from
economically weaker sections or smaller towns are highly encouraged and given scholarships
on need basis. Students are given additional inputs on developing personal skills to get
confident in handling various situations in their career.
This program has been designed for learners and aspirants to take advantage of the rewarding
careers to be offered across the Aviation, Airports, Cargo and other related industries, both in
India and Abroad.

Target group of learners:

• Professionals in Aviation Sector who want to enhance their career opportunities

• Recommended for Armed forces for career growth / knowledge & short service
commissioned officers for alternative career
• Professionals from other industries who wish to enter the Aviation Management Sector
• Fresher’s looking forward to pursue a career in Aviation and Hospitality sector.

*Special Benefit to Armed Forces – scholarships are provided to pursue careers after completing
services with Armed Forces

*Scholarships are provided to learners who are nominated by various corporates especially those
from economically weaker sections.

4. Appropriateness of programme to be conducted in Open and

Distance Learning mode to acquire specific skills and
competence

This program will lead to rewarding careers across Aviation and Hospitality industries,
both in India and Abroad. One may pursue this program along with your current job or
even as a Fresher. With Aviation, Hospitality and Travel Industries surging ahead in
India, professionals with management skills and relevant degrees would be much
required and with a specialized professional Degree one will have a professional edge
over the others.

It provides hands-on-skills to solve real life situations by applying appropriate concepts

and business practices

It imparts holistic understanding of management and corporate functions including

marketing, finance & accounts, HR, people skills, project and operational management

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 The design and delivery of program is highly suited for both working professionals and
students as it utilizes best in class teaching methodology and technology to reach out
and engage them.

5. Instructional Design:

5.1 Curriculum Design:

It's a 2-year program approved by the Distance Education Bureau (DEB) of UGC,
delivered in distance education mode where you can continue your job while pursuing
the program. The 2 years are divided into 4 semesters; the first two semesters focuses
on general management papers while the last two on Aviation industry specialization
with a dissertation / industry project in the final semester.

The program is delivered in a blended learning format that includes self-learning

supported by our customized Learning Management Platform, instructor led live
session and real life experience through dissertation/project.

5.2 Expected Program Outcomes:

• Students will demonstrate strong conceptual knowledge in Aviation domain.

• Students will demonstrate effective understanding of relevant domain areas of Aviation
Business.
• Students will demonstrate analytical skills in identification and resolution of problems
pertaining to Aviation and general management.
• Students will be able to develop and evaluate alternate managerial decisions and
identify optimal solutions.
• Students will demonstrate effective application capabilities of their conceptual
understanding to the real-world business solutions.
• Students will be able to exhibit the ability to integrate functional areas of management
with domain perspective for the purpose of planning, implementation, and control of
Aviation Business.
• Students will have global perspective towards business situations in the area Aviation
management.
• Students will demonstrate effective oral and written communication skills in the
professional context.
• Students will be able to work effectively in teams and demonstrate team building
capabilities.
The MBA (Aviation Management) program combines thorough training in core business
administration skills with in-depth education in aviation-oriented topics, issues and processes;
in both concepts and practical hands on knowledge

Prepared to give global knowledge of the aviation industry, the core modules of the program
are designed to equip the aspiring manager in you with specialized domain specific skills like

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ground handling, cargo, aviation safety & fleet management, regulatory management, fuelling
management & other allied issues relevant to the aviation industry.

5.3 Syllabus Details:

Sr. No. Semester I Sr. No. Semester II

1 Economics & Management Decisions 1 Human Resource Management
2 Financial Management 2 Customer Relationship
Management
3 Marketing Management 3 Project Management
4 Quantitative Techniques for Management 4
1. Strategic Management of
Applications
Technology & Innovation
5 Operations & Material Management 5 Research Methodology
Sr. No. Semester III Sr. No. Semester IV
1 Fundamental of Airlines Operations 1 Business Policy & Strategy
2 Airport Planning & Management 2 Aviation Enterprise Management
3 Aviation Forecasting Techniques 3 Regulatory Management
4 Aviation Law & Insurance 4 Dissertation
5 Aviation Safety & Security Management

5.4 Duration of Programme:

The duration of the programme is 2 years. The program is divided into 4 semesters each of 6
months duration.

5.5 Faculty & Support Staff:

The faculty members who take care of Live Sessions and Offline discussions are comprised of:
• Two dedicated full-time faculty members at Associate and Assistant Professor level.
• 450+ faculty members who are full time resource taking sessions at our campus in
Dehradun.
• Industry experts either currently servicing or retired at senior level with passion for
teaching.

5.6 Instructional Delivery Mechanism:

Our program requires a high level of continuous engagement from our students aptly
supported by team of Academicians, Student Relationship Managers and the Operations
Staff. In fact, it is the vast diversity of experiences brought by our student cohort that
makes the program unique.
• Self-Learning: We provide access to our Learning Management System (LMS)
that includes resources from e-books, assignments, Audio-Video links and web-

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 links. The LMS is accessible via smart phones and tabs, and is also available in
our website
• Faculty Led Live Classes: Our expert faculty members take session on each
paper that is delivered through Face to Face and live webinar sessions mostly on
weekends. As we have subjects of 3 and 4 credits in the 4 semesters, the live
webinar sessions shall be conducted 9 Hours and 12 Hours synchronously as per
the credit hours.
• Assignment and Project: To gain real life cases and working in a corporate on
an assignment for a minimum of 8-10 weeks. This inculcates hands on learning
• Academic Assistance: Students also get chance to clarify their doubts / academic
clarifications. If by any chance you miss these live classes, don’t worry, the
recorded sessions are uploaded in the LMS.
• Program Coordinator Support: Each learner would have access to academic
team. He/she may write e-mail or call them to seek clarification. We respond
within 2 working days on email queries. We encourage students to use this facility.
• Learning Management System (LMS)(Blackboard-BB): Discussions are held
both Synchronous and Asynchronous by conducting Discussion Forums through
a world renowned Blackboard LMS.

5.7 Identification of Media:

Self-study through various academic resources made available on the Learning Management
System like Study Material, Video Lectures, Class notes/ PowerPoint Presentations, additional
reading resources provided to the students.

5.8 Support Services:

Helpdesk and Student Query Handling: All learners are allocated to dedicated
program manager during the course of the program, wherein they can raise queries or
reach out for any support / help required. The queries are answered within two working
days.

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5.9 Credit Hours for each course:

S.No. Semester I Credits S.No. Semester II Credits

Economics & Management
1 Decisions 3 1 Human Resource Management 3
Customer Relationship
2 Financial Management 4 2 Management 3
Project Management & Contract
3 Marketing Management 4 3 Administration 4
Quantitative Techniques for
4 Management Applications 3 4 Data Analytics 3
5 Operations & Material Management 4 5 Research Methodology 3
Total 18 Total 16
S.No. Semester III Credits S.No. Semester IV Credits
1 Fundamental of Airlines Operation 3 1 Business Policy and Strategy 3
Aviation Enterprise
2 Airport Planning & Management 4 2 Management 4
3 Aviation Forecasting Techniques 4 3 Regulatory Management 4
4 Aviation Law & Insurance 4 4 Dissertation 8
Aviation Safety & Security
5 Management 4
Total 19 Total 19

Distribution of Credit Structure:

Credit Study Size of Syn * Syn * Asyn ** e- Assignments
Value Input SLM #F2F/webinars Chat Discussion Content
Of Course 10% 5% Forum
Units---> hours Units hours hours topics Units Units
4 credits 120 25 12 6 2 to 10 topics 25 2
3 credits 90 25 9 4.5 2 to 10 topics 25 2
*Syn: Synchronous **Asyn: A-Synchronous #F2F: Face to Face Live

6. Procedure for Admissions, Curriculum Transaction and

Evaluation:

6.1 Procedure for Admissions:

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6.1.1 How to apply:

The student can apply through 3 modes:

1. Online Application – Apply instantly through the online application form which
is available on the University website.
2. Offline Application – Apply through the offline application form which can be
downloaded from University website or requested on email or in person.
3. Walk into our University campus – Get counselled in person and complete
application process.

6.1.2 Eligibility:

Graduate in any discipline with minimum 50% marks from a recognized University or
Institution
**Preference to be given to candidates with work experience of 2 years or more.

6.1.3 Fee Structure:

Program Fee (INR) 1.40 Lacs

Per Semester Fee (INR) Rs.35,000/-per semester

6.2 Curriculum Transaction:

6.2.1 Program Structure:

The program is divided into semesters each of 6 months. In every semester, the students
are exposed to a mix of core, domain and domain tailored courses. The students in their
final semester are also required to submit a Dissertation / Project, guided by a University
approved Guide from the Industry of their own domain of expertise.

6.2.2 Academic Flow:

All enrolled students would need to follow a structured Academic and Evaluation
sequence. The flow diagram of which is represented below:

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6.3 Evaluation Policy:

The University conducts its assessments and evaluations in accordance to the guidelines
outlined in its “Examinations and Allied Provisions” document. For the UG and PG
programs offered through the ODL mode, the University follows a relative grading
system. This includes two types of assessments continuous or formative assessment in
the form of 2 assignments (Assignment 1, Assignment 2) and Summative Assessment
in the form of Term End examination. The final Grading happens as a score with the
applicable weightage.

1) Assignments:

A new set of assignments is delivered to the student at the beginning of the session.
The assignments are normally uploaded on the Learning Management System,
within the first week of the launch of any Semester. The assignments need to be
accessed and submitted within the due date via the Learning Management System
only. Students with backlogs would need to submit the new set of assignments
allocated to them in the next session

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 The access details for the Learning Management system is sent to the students post
admission.
A weightage of 30% (15% each from each assignments) is considered towards the
computation of the grades.

2) Term End Examinations:

The Term End Examinations are conducted by the University, in the last month of
each session at the centres approved by the Higher Educational Institution. Further
for the convenience of planning for the students, the dates are fixed and are informed
much in advance to the students. The notification of the Term End Examinations
are uploaded on the website about a month before any examination cycle, and are
also communicated to the students via various channels, viz. Notifications on the
Learning Management System, Email, SMS, Phone calls etc.
The University also conducts Supplementary Examinations every Quarter, to enable
the students to clear off their backlogs.
A weightage of 70% is considered towards the computation of the grades.

7. Requirement of the laboratory support and Library

Resources:

7.1 Laboratory Support:

Since none of the management courses of CCE need any experimental studies therefore
there is no requirement of laboratory.

7.2 Library Resources:

The Knowledge Resource Centre at UPES (UPES-KRC) encompasses an

amalgamation of books, reports, CD/ Web based learning material, eBooks, magazines/
journals, access to exhaustive online resources and more. UPES has also acquired
Institutional Memberships of the British Council Library, the American Centre Library,
the AIMA Library, the Central Secretariat Library, and DELNET, IIP, WIHG
Dehradun. It is also in the process of building a digitized library whereby many
internationally acclaimed e-books will be available to students and faculty members.

UPES Library has a very rich collection of relevant books, journals and databases. At
present library collection strength is 129587 (Titles 20354) books and other documents,
153 Print Journals, 1109 e-books, 16924+ e-journals, 3500+ Theses and Dissertations,
and 26 e-databases pertaining to different domains and faculties.

UPES library is also the member of National Digital Library of India hosted by MHRD.

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8. Cost estimate of the programme and the provisions*:

Heads Cost Currency Periodicity

Program Development & Maintenance
Content Development 61.1 INR Lakh 3 years
Program Delivery
Content Printing, Delivery & Distribution 19.6 INR Lakh Annual
Salary (Faculty+Academic
67.4 INR Lakh
Support+NonFaculty) Annual
Marketing 36 INR Lakh Annual
Examination & related 23.3 INR Lakh Annual
LMS 5 INR Lakh Annual
Other Miscellaneous 9 INR Lakh Annual
* The cost estimate is based on the assumption of an intake of 280 candidates per program.

9. Quality Assurance Mechanisms:

9.1 Quality Assurance Mechanisms

As a University, UPES has always been focussed on ensuring the delivery of quality education
and services to its students. A comprehensive and dynamic Quality assurance mechanism has
been established to maintain quality of service to the learners. The mechanism ensures
continuous improvement in the operations of teaching- learning process as well as the delivery
of services to the students. Quality assurance and achievement of expected outcomes is
achieved by:-

Internal inputs:
• Annual internal audit of the academic unit which includes teaching-learning,
curriculum/syllabus, learning outcomes, evaluation processes, facilities, student
progression and support, governance and best practices.
• Real-time monitoring of the support services and assessment and evaluation
processes, adherence to SLA metrices etc. and making necessary amendments
whenever required.

External inputs:
• Feedback on the relevance and currency of the program and the content from
industry experts. Based on these inputs, necessary updates in the curriculum is
done.
• Satisfaction survey after each contact class/webinar conducted.

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 • Feedback from students through surveys or emails, is communicated to faculty to
identify any areas for improvement.
• Online Helpdesk for capturing and responding to student queries/and grievances.
• Surveys are conducted for assessing student overall satisfaction.
• The inputs from the surveys/ tickets/ grievance redressal mechanism is analysed
real time and prioritized. The actionable points are distributed to all stakeholders
to action on and implement.

9.2 Assessment of Learning Outcomes

For each of the Programs run by UPES, we have defined Learning Outcomes or Program Outcomes in
line with the statutory Bodies NAAC and NBA. Each Program has a set of Learning/Program Outcomes
some of which are common across all the Programs of a School and some of which are specific to each
Program of the School.

These Program Outcomes are assessed through Course Outcomes specified for each Course of
a Program. For each Course, the teacher teaching that Course specifies 4-6 Course Outcomes
with the complexity levels as defined in Blooms Taxonomy. Based on the performance of the
previous batch being taught the same Course, the teacher fixes the target levels for each Course
and the defined Course Outcomes are assessed through Continuous as well as End Term
Examination evaluations. Based on the Assessment of these Course Outcomes, the Direct
Assessment of Program Outcomes is carried out. In addition, an Exit Survey of the graduating
students, feedback from employers etc. is carried out to have the indirect Assessment of the
Program Outcomes. Both Direct and Indirect Assessments are added together to have the final
Assessment. If the targets are not met or very easily met etc., the teacher concerned suggests
the strategies to improve the target assessment or sets up higher targets respectively.

9.3 Establishment of Center for Internal Quality Assurance (CIQA):

As per the recommendations made in the University Grants Commission (Open and Distance
Learning) Regulations, 2017, the University proposes to formally constitute the CIQA. The
mandate of the CIQA would be in line with the recommendations outlined in the regulations.
and centralise all quality control processes under it.

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