Number Caller Priority Assigned to Requester(On Behalf of Caller) State Category

INC001744 Shilpi 4 - Low Anandhi Shilpi Solanki On Hold Software

0
INC001779 Solanki
Kumari 4 - Low Jaganatham
Anandhi Kumari Kamjula On Hold Software
4
INC002160 Kamjula
Patricia 3- Jaganatham
Akshay Patricia Thiele On Hold Software
5
INC002826 Thiele
Prakash Moderate
4 - Low Singh
Anandhi Prakash Bahuguna On Hold Software
8
INC002827 Bahuguna
Gitanjali 3- Jaganatham
Kalpana Gitanjali Gupta On Hold Software
4
INC002841 Gupta
Maneesha Moderate
4 - Low Baldawa
Anandhi Anandhi Jaganatham On Hold Software
1
INC002845 Mishra
Rahul 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
6
INC002846 Raniyal
Maneesha 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
5
INC002847 Mishra
Kumari 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
3
INC002848 Kamjula
Gitanjali 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
4
INC002848 Gupta
Prakash 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
8
INC002849 Bahuguna
Patricia 4 - Low Jaganatham
Anandhi Patricia Thiele On Hold Software
3
INC002850 Thiele
Peter 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
3
INC002851 Kosinar
Shilpi 4 - Low Jaganatham
Anandhi Anandhi Jaganatham On Hold Software
0
INC002851 Solanki
Patricia 4 - Low Jaganatham
Anandhi Patricia Thiele On Hold Software
2
INC003001 Thiele
Kumari 4 - Low Jaganatham
Akshay Akshay Singh On Hold Software
2
INC003002 Kamjula
Patricia 4 - Low Singh
Akshay Akshay Singh On Hold Software
9
INC003034 Thiele
Bhanu 4 - Low Singh
Kalpana Bhanu Singh On Hold Software
1
INC003182 Singh
Prakash 4 - Low Baldawa
Akshay Prakash Bahuguna In Progress Software
3
INC003186 Bahuguna
Paras Jain 4 - Low Singh
Anandhi Paras Jain On Hold Software
4
INC003188 Paras Jain 4 - Low Jaganatham
Srinivas Paras Jain On Hold Software
4
INC003295 Ashish 4 - Low Seru
Kalpana Ashish Satija On Hold Software
3
INC003298 Satija
Ashish 4 - Low Baldawa
Srinivas Ashish Satija On Hold Software
4
INC003324 Satija
Shalini 3- Seru
Anandhi Shalini Bhadola On Hold Software
9
INC003394 Bhadola
Shilpi Moderate
4 - Low Jaganatham
Akshay On Hold Software
2
INC003396 Solanki
Kumari 4 - Low Singh
Akshay On Hold Software
3
INC003397 Kamjula
Shilpi 4 - Low Singh
Akshay On Hold Process
2
INC003413 Solanki
Sumit 4 - Low Singh
Akshay On Hold Software
2
INC003418 Mishra
Peter 4 - Low Singh
Akshay On Hold Software
4
INC003419 Kosinar
Shilpi 4 - Low Singh
Akshay On Hold Software
1
INC003421 Solanki
Prakash 4 - Low Singh
Akshay In Progress Software
6
INC003712 Bahuguna
Kumari 4 - Low Singh
Kalpana Kalpana Baldawa On Hold Software
7
INC003713 Kamjula
Peter 4 - Low Baldawa
Kalpana Kalpana Baldawa On Hold Software
9
INC003715 Kosinar
Maneesha 4 - Low Baldawa
Kalpana Kalpana Baldawa On Hold Software
0
INC003715 Kumar
Peter 4 - Low Baldawa
Kalpana Kalpana Baldawa On Hold Software
5 Kosinar Baldawa
Subcategory Business Application Business service Configuration item Impact Urgency
Error Nakisa SAP Lease SAP Nakisa Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease Accounting NA-2300 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 1 - High
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 1 - High
Performance Administration
Nakisa SAP Lease 3 - Low 3 - Low
Performance Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Failure Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Unavailabilit Administration
Nakisa SAP Lease 3 - Low 3 - Low
yOther Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 2 - Medium
Other Administration
Nakisa SAP Lease 3 - Low 2 - Medium
Other Administration
Nakisa SAP Lease 3 - Low 2 - Medium
Other Administration
Nakisa SAP Lease 3 - Low 2 - Medium
Other Administration
Nakisa SAP Lease 3 - Low 2 - Medium
Other Administration
Nakisa SAP Lease 3 - Low 1 - High
Job Failure Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Failure Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Error Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Other Administration
Nakisa SAP Lease 3 - Low 3 - Low
Administration
Assignment group FCR Short description Work notes Work notes list Incident Actions taken
IT-SAP-Global- 0 BH02- Assets with 23-12-2019
RTR-
IT-SAP-Global- 0 early
Usefultermination
life sent by 12:15:32 -
12-12-2019
RTR-
IT-SAP-Global- 0 SLAN
Schedulefor Operating
cannot be 07:00:09 -
21-12-2019
RTR-
IT-SAP-Global- 0 generated
727611 / for 00:24:45 -
17-12-2019
RTR-
IT-SAP-Global- 2019Payment
0 Asset UA003-P05 19-12-2019 14:34:06 -
RTR-
IT-SAP-Global- 0 with company code- 15:54:33
INC000004702214 -
17-12-2019
RTR-
IT-SAP-Global- 0 Posted in SLAN,
INC000004737549 14:56:09 -
17-12-2019
RTR-
IT-SAP-Global- 0 INC000004740634 14:57:12 -
17-12-2019
RTR-
IT-SAP-Global- SAP Operations -
0 INC000004805353 17-12-2019 14:54:17 -
RTR-
IT-SAP-Global- 0 MEC jobs -postings 14:46:39
INC000004813601 -
17-12-2019
RTR-
IT-SAP-Global- 0 SAP Operations -
INC000004814646 14:52:52 -
17-12-2019
RTR-
IT-SAP-Global- 0 Duplicate
INC000004835583Posting in 14:45:08 -
18-12-2019
RTR-
IT-SAP-Global- Balance in
0 INC000004836316 17-12-2019 12:19:29 -
RTR-
IT-SAP-Global- 0 SAP –
INC000004859835 14:51:45 -
17-12-2019
RTR-
IT-SAP-Global- 0 project error defect 14:43:44
INC000004863860 -
18-12-2019
RTR-
IT-SAP-Global- 0 project issue defect - 12:18:17
INC000004739031 -
21-12-2019
RTR-
IT-SAP-Global- Check if Lease end 00:23:33
0 INC000004820791 - 21-12-2019 -
RTR-
IT-SAP-Global- 0 Export Activation
Depriciation area 00:26:16 -
19-12-2019
RTR-
IT-SAP-Global- 0 not found in AG No. 15:59:42
BH02/MEA -
19-12-2019
RTR-
IT-SAP-Global- 0 Region/Lease
Issue in reversing 16:04:34 -
20-12-2019
RTR-
IT-SAP-Global- the lability 10:51:05
0 Prepaid amount not 23-12-2019 -
RTR-
IT-SAP-Global- 0 appearing
Latency in SLAN 10:14:56 -
20-12-2019
RTR-
IT-SAP-Global- 0 Unable to close a 14:00:47 -
23-12-2019
RTR-
IT-SAP-Global- 0 lease endtocontract.
Not able reverse 10:08:11 -
23-12-2019
RTR-
IT-SAP-Global- Payment entries 11:38:56
0 INC000004716816 - 20-12-2019 -
RTR-
IT-SAP-Global- 0 HU31_Accruals
INC000004739123 - 22:12:39 -
20-12-2019
RTR-
IT-SAP-Global- 0 Finance lease
INC000004836497 - 22:15:32 -
20-12-2019
RTR-
IT-SAP-Global- BH02-
0 INC000004837023 - 22:24:00 -
20-12-2019
RTR-
IT-SAP-Global- Depreciation not 22:28:47
0 INC000004840137 - 20-12-2019 -
RTR-
IT-SAP-Global- 0 Difference
INC000004849831 in IFRS - 22:31:04 -
26-12-2019
RTR-
IT-SAP-Global- 0 BH02-
INC000004855353 - 06:22:41 -
20-12-2019
RTR-
IT-SAP-Global- Failed Jobs
0 INC000004352468 22:33:48 -
24-12-2019
RTR-
IT-SAP-Global- 0 INC000004836320 12:23:55
EMEA.Oct_2010_E -
24-12-2019
RTR-
IT-SAP-Global- 0 SAP –
INC000004860378 12:37:40 -
24-12-2019
RTR-
IT-SAP-Global- 0 Catalyst / SAP
INC000004862470 12:36:53 -
24-12-2019
RTR- SAP – Missing AG 12:42:28 -
Created SLA due Created by
09-12-2019 19:16:10 UPC3284
10-12-2019 03:15:38 WGG5414
11-12-2019 22:37:55 HEPAT01
17-12-2019 12:02:21 QII8421
17-12-2019 12:04:05 YYA4309
17-12-2019 13:49:18 BMW8779
17-12-2019 13:53:02 BMW8779
17-12-2019 13:55:25 BMW8779
17-12-2019 14:01:41 BMW8779
17-12-2019 14:04:37 BMW8779
17-12-2019 14:06:43 BMW8779
17-12-2019 14:12:41 BMW8779
17-12-2019 14:14:56 BMW8779
17-12-2019 14:18:10 BMW8779
17-12-2019 14:20:17 BMW8779
18-12-2019 12:48:08 HPC2161
18-12-2019 12:53:38 HPC2161
18-12-2019 15:57:35 XWI4526
19-12-2019 13:21:17 QII8421
19-12-2019 13:54:28 DNS0532
19-12-2019 14:11:54 DNS0532
20-12-2019 11:03:03 QIR2262
20-12-2019 11:27:19 QIR2262
20-12-2019 13:47:59 MTS8412
20-12-2019 19:28:10 HPC2161
20-12-2019 19:35:33 HPC2161
20-12-2019 19:44:23 HPC2161
20-12-2019 20:05:48 HPC2161
20-12-2019 20:30:35 HPC2161
20-12-2019 20:40:09 HPC2161
20-12-2019 20:55:05 HPC2161
24-12-2019 12:16:22 BMK5194
24-12-2019 12:26:39 BMK5194
24-12-2019 12:35:53 BMK5194
24-12-2019 12:41:26 BMK5194