Best Contact Center Sales Professional Award Questions

1.) What type of industry would describe your company best? (Select only one.)
Banking/ Finance Government
Healthcare/ Pharmaceutical Customer Products
Information technology Insurance
Chemicals/ Construction Media
Outsourcing Religious/ Non-profit
Retail/ Catalog Transportation/ travel
Telecommunications Utilities/ Fuel
Other (specify):

2.) What are the main functions of the contact center? (tick all that apply)
Inbound Sales Outbound Sales
Help Desk - External customers Help Desk - Internal customers
Customer Service Collections/Debt Recovery

3.) What are you selling?

Telkom product (for upgrade speed internet)

4.) What types of interactions/functions do you manage at this center? (select all that
apply)
Inbound calls Outbound calls
Web chats Emails
Social media Back office support
Mail/post Fax

5.) What is your job title and outline your responsibilities

Telemarketing agent, offering the product for
upgrades the internet speed connections

6.) What level would you consider your current role at?
Manager
Supervisor
Agent / Representative
Director
7.) How many years' experience do you have as a Sales Professional?
Not yet

8.) How long have you worked at your current contact center?
Three months

9.) How many calls do you handle during an average shift?

50 contacted calls

10.) What differentiates you from other sales professionals in your center?
The experiences of the product knowledge, because
i am a new agent here.

11.) What achievements have you accomplished in the last year for your center in
terms of sales? (specify results versus targets)
Not yet for my current center, But i have achieve
some targets in my other company before

12.) What awards (internal or external) have you won as a result of your sales ability?
Not yet. But i’ll try to get it one day

13.) What are your personal goals inside the contact center?
My personal goals are being a good agent with
good income and having a multi-tasking skills for
handling the custumers need

14.) What skills/attributes do you believe a successful professional requires?

I am a good listener, a multitasking person, i am
usually working with computer applications, and
fast learner
15.) Are there any personal challenges that you have had to overcome to do your job?
Yes, there are. Because i have to jump into a new
world about sales, do a hardwork to achieve targets
and those are new challenges for me

16.) What additional information are you able to provide that shows why you should
be considered as the best in the region for this award
Because i am motivated to do it, and i am sure that i
am able to represent my team to go forward for this
award

17.) If you qualify for the regional award finals and are asked to present your skills,
knowledge and experience in 15 minutes or less, to a panel for judging purposes,
what would you present and why?
If i am qualified as one of the agent for this award, i
would like to make a presentation about how to
achieve my target sales by exploring the custumer’s
needs