SANJAY KUMAR TIWARI

Mobile: +91 8010446425,

Present Address: House 3 Gali No 1, Rajokri New Delhi.
E-mail: sanjay.tiwari725@gmail.com

Job Objective

To attain a position of responsibility in a high growth oriented organization that would give me
ample opportunities to work on diverse managerial assignments. The work objective shall be to
promote the goodwill of the company and strive for better output through sincere, disciplined,
meticulous and innovative ways

Professional Profile

 Technical Support: Technical support on equipment level in installation, commissioning &

integration of new systems as well as during the up gradation of existing system
 Documentation: Inventory maintaining and annual maintenance follow ups for existing
hardware and software.
 Vendor co-ordination for proper service delivery like ILL, MPLS, any HW Failure or in
Service requirement.
 Co-ordinate with vendors in case of any HW Failure or in Service requirement

Organisational Experience

Since April’2012 Sahara Sahara Q Shop Unique Product Range Limited, Gurgaon (Corporate Office)
As Senior Executive (IT Infrastructure Support)

 Configuration and installation of various hardware, software including Network Printers, WiFi
Access Points and provide Desktop, laptop and network Support to the users.
 Installation & configuration and network troubleshooting of Windows 2000, Windows 2003,
Windows Server 2008 r2 , Windows 2008 Windows XP/ Windows 98, ADS etc.
 Creating New Users and Managing user Accounts on Active Directory in Domain Network
 Creating Group and Managing Groups and their Group Rights on Active Directory.
 Configure DHCP Server, Reservation, Exclusion, Split Scope, Backup & Restore.
 Installation, Configuration & Maintenance of Tally Server.
 Configure Systems with all essential SWs like SAP, Tally, VPN, MS Office, Printer etc
 Installation, Configuration & Maintenance of Network Printers. (like, Canon-2025, Kyocera
TASKalfa 2550ci, Canon iR2870.
 Establish Physical LAN Cabling Punching Of Patch Panel And I/O.
 Remote Desktop and Assistance, Net meeting, Ammyy admin, Team Viewer.
 Installation & configuration of Video Conferencing devices (VC) (Like, Polycom hdx 7000,
Huawei TE30, Panasonic.
 Mail ID/ Group ID management (Creation, Update and Deletion) on exchange server control
panel provided by Mail Vendor.
 Register calls and Co-ordinate with Vendors for speedy resolution, in case of any HW or Service
failure.
 Configuring Trouble shooting of Microsoft Outlook 2003, Outlook 2007, and Outlook 2010.
 Implemented various systems Installation, Up gradation, Configuration assembled system
According to customer need for smooth day-to-day functioning.
 Installing, Configuration, Troubleshooting and updating of various antivirus software’s like
(Symantec , Norton Antivirus, McCafe
 Managed after Sale Relationships with Vendors to get proper Product and Service Support

Organisational Experience

Since Jun. 2011 to March. 2012 Librasoft Infotech Desktop Support Executive

 Configuration and installation of various hardware, software and provide Desktop, laptop and
network Support to the users.
 Handling Desktop/Laptop related problems.
 Printer Installation, Configuration & troubleshooting
 Liaoning & Coordination with different Vendors & contractors
 To provide Desktop support, Troubleshooting and system related Issues.
 Installation of applications (MS office, Antivirus, Patch etc.).
 To provide end user IT supports services both for operating systems and applications.
 Assessments of computer systems to identify the problem.
 Identifying and solving any problems that end user faces.

Professional Training

 Advance Diploma in computer Hardware and Networking Engineering (I-Tech, A+, N+, MCSE,
CCNA) from IHT Allahabad.

Scholastics

 B.A. From Purvanchal University, (U.P.) in year 2008.

 Intermediate from U.P. Board in 2005.
 High School from Bihar Board in 2003.

Personal Profile
Date of Birth : 28th Jan. 1986
Father’s Name : Ramesh Tiwari’
Languages Known : English & Hindi
DECLARATION

I hereby confirm that the information given above is true and correct to best of my knowledge. In
case any error or omission is found at a later date, I shall be liable for the consequences arising
from these.

Place: Gurgaon (Sanjay Tiwari)

Date: