Hybrid human-machine verification for Insurance claims management.

Goal

To develop a hybrid human machine verification system that uses biometric information (FACE
AND FINGERPRINTS) in verifying its clients at claim time with the human in the loop.

Problem

Insurance companies have reluctantly remained using non technological verification methods ie
basing on the original policy documents for claim management. Such methods can be
manipulated by anyone who can access the documents. Based on flaws, we propose a
verification method that uses both humans and machines to have hastened and secure
verification process.

Brief background to the problem.

We want to incorporate both human intelligence and machine intelligence to solve the problems
that could arise at claim time. Policy holders register beneficiaries and next of keen but with less
use of the biometric information captured.

At the point of claiming for the benefits in case the policyholder is not available or incase the
original contract documents are missing, the Insurance company only can verify the authenticity
of the claiming persons by basing on trust. Thus the reason for a biometric system that can be
managed by a human operator to verify the biometric data captured from the client and also
extra information about the policy under claim.
Human intelligence will be incorporated by verifying an image of the claiming person from the
input and the system provided images with true or false.

Machine intelligence will be incorporated by use of some algorithm that can test and produce
most similar image and name of claiming person for the human operator to verify (human in the
loop)

Format

I. Introduction

II. Background

III. Literature Review

• Data sets (at least two for fingerprints and two for faces)

Publicly available databases with corresponding information about them

• State of the art

• Other Related works (More literature from 2016 - Date)

• Research Gap

IV. Motivation

V. Research Content
• This explains in detail the research work to be worked on (sub research works
from the main work)

VI. Research Objectives

VII. Key Problems

• Segment problems into specific problems (At least 3 or 4)

VIII. Proposed Methodology

• Segment sections explaining each every detail of how we shall use the
method(s) stated

IX. Novelty/ Innovation

• Segment into 4 explaining clearly what makes them a contribution to the

research body

X. Significance of the Study

XI. Expected Challenges

XII. Expected outcomes

XIII. References. (30 – These must be 2016 - Date)