QMS OF THE COMPANY AS PER ISO/TS 16949 :2009

The structure of quality management system:

Level-1
Quality Management System Manual
- Define approach and responsibility

Level-2
Quality System Procedure
- Define who? what? When?

Level -3
Work Instructions
(Quality plan,setting instructions,control plan,FMEA,Flow charts) - How?

Level – 4
Other Documentations
- Prompts reading of information. Eg: formats,check lists,master lists,tags,labels.

Control of documents

The procedure for documentation control is established for

controlling new and rerevised documents including applicable external documents.

1. Documents are approved for adequacy prior to issue.

2. Documents are reviewed,updated, as necessary and reapproved.
3. Status of current version documents are identified
4. Relevant version of applicable documents are available at points of use.
5. Documents are legible and readily identifiable and retrievable.
6. Documents of external origin are identified and their distribution controlled.

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 7. Any obsolete documents are promptly removed from all points of issue and use and
retained for legal or knowledgable purposes are identified and preserved.

Engineering Specifications

Engineering specifications change from customer is

reviewed by cross functional team as per customer requirement as appropriate and or
within 10 days to check whether any of the process are affected because of the change.

Nature of changes is communicated to concerned departments by cross functional team

Implementations includes review and ensuring updation of all documents like process
flow,PFMEA,control plan,drawings,specifications and incoming inspection plans.

Production part approval process is followed whenever the changes are made in the
customer approved drawings or if the change affects the fit
,form,function,durability,performance of the product.

Control of Records

Records are available to demonstrate conformance to requirements and effective operations

of the quality management system.Records from suppliers if any are also controlled.
System for record identification,collection,indexing access
Filing storage,retention period and disposition is described.

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Record retention
Customer specific records retention periods are agreed with each customer. Government
regulation are followed
For the applivcable records on retention period.

Management responsibility
Top management provides evidence of its commitment to the development and
improvement of the quality management system by

1.communicating the importance of meeting customer as well as statutory and regulatory

requirements.

2.Establishing the quality policy

3.Ensuring the quality objectives are established

4.conducting management review

5.Ensuring the availability of necessary resource

Process efficiency
Measurement of performance are monitored through trend analysis or other relevant
indicators for each business process to assure the effectiveness and efficiency.These trends
are reviewed during each management review meeting.

Customer focus
Measurement of performance are modified as appropriately reviewing the business plan to
improve the customer satisfaction during the review.Managing partner compares customer
satisfaction survey results with the business ponts.These reviews are held during
management review meetings.

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Customer focus efforts

1.Requirements specified customer including the

requirements for delivery and post delivery activities

2. Requirements not stated by customer but necessary for

Specified or intended use when known during new
product development as per customer requirements

3.Statutory and regulatory requirements applicable to

product

4.Any additional requirements necessary like

- customer complaint and feed back management
- Product delivery
- Customer communication
- customer selection assessment

Quality Policy
The organization is committed to customer satisfaction interms of quality,cost,delivery
schedule and service through technological excellence.
Organisation shall continually improve technology,process and competence of
employees.

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Quality objectives

a) The quality objectives are consistent with the quality policy including the commitment to
continual improvement.The quality objectives and measurable are defined in business
plan.The relevant functions for achieving set quality objectives are indicated in the plan.

Inorder to achieve quality policy organization has adopted

the following means and ways

-Develop and adopt improved technological excellence to achieve quality performance and
customer satisfaction

- Comply with applicable statutory & regulatory requirements

- Continual improvement of processes and system

b) During setting of objectives and related business plan following factors are considered
1.Significant aspects and impacts related to product and process quality
2. Objectives outlined in the business plan
3.current and future needs of the organization and the customer
4.Relevant findings from management review
5.Evaluation of performance data of products and processes
6.Lessons learnt from past experiences
7.Technical feasibility,financial viability

Quality objectives supplements

The quality objectives and measurements are included in the

Organizations business plan and the same is used to deploy the quality policy
Quality objectives address customer expectations and achievable within defined time
frame.

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Quality management system planning

a)To meet the reqirements of ISO/TS 16949:2009 by linking

the processes of organization and their measurement of performance to the business plan.

b)Based on the quality policy and objectives of the quality management system are
reviewed whenever the changes are made with minimum of the following.
1.Major changes in organization
2.New process introduction
3.New plant/additional plant introduction
4.Mass recruitment
5.Any special process introduction
6.Changes in the international standard
7.Major layout changes
8.Customer requirements

Organisational functioning
(Refer organization chart)

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Responsibility/Authority
Managing partner/Partner administration / Partner technical

Responsibility
1.For overall functioning of the organizational business including financial matters.

2.For complying with quality management standards for achieving quality policy and
objectives

3.Monitor and controls the performance of the unit.

4.Co-ordinates with customers in contract review,new business/product development when

required.

5.Chair management review meeting

6.To frame plant business plan

7.Define quality policy and objectives

8.Approval of quality manual

9.To appoint management representatives

10.To identify and maintain statutory norms with all legal labour and other government
departments.

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Authority

1.To assess and sanction resources

2.To initiate new business opportunities and authorize unit head for all functions of quality
management system and statutory requirements.

3.To take all decisions related to company business

General Manager

Responsibility
1.For smooth and efficient running of organization under his control in consultation with
partners

2.To provide overall direction to quality management system and monitors regularly

3.Ensure all amendments to contracts are reviewed and communicated internally

4.Ensure the products are dispatched as per customer requirements

5.Lead the products,process and system development efforts to ensure continued growth
and diversification

6.Actively participate in business development in accepted

And agreed areas of business.

7.Identify training needs for departmental /section heads and in charges

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8.Provide resources

9.For overall quality,productivityand efficiency of production

10.For initiating corrective and preventive actions and continual improvements.

11.To keep cordial industrial relations between the employees and the management.

12.To ensure proper internal communication with all employees.

Authority
1.To select,recruit and provide human resources as per job reqirements
2.To approve various training programmes
3.To take corrective and preventive actions on all aspects of the business
4.To set quality objectives and related training process design and development / selection
of special characteristics.

5.Schedule customer orders,execute and minitor dispatches

6. Authority to stop production to correct quality issues
7.Ensure legal requirements.

Management Representative
Responsibility
1.To issue,control of all quality management system documents and to maintain the records
till retention.
2.Track progress of all business plan.
3.Initiate customer satisfaction survey through marketing
4.Ensure quality policy is understood and implemented by all.

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5.Co-ordinating and resolving quality matters arising within organization,with
customers,sub contractors,suppliers and with certifying authority.

Authority
1.To ensure that quality management system is established,
Implemented and maintained in accordance with
ISO/TS:16949:2009
2.To organize management review meetings and focus the organization towards the critical
issue affecting Quality management system.
3.To report the status of quality system to top management
4.To organize internal quality audits and ensure compliance with the documented system.
5.Control of quality system documents and to liaise with the external parties on matter
relating to quality management system and certification body/quality system registrar.

System co-ordinator
Responsibility
1.To assist General manager in all quality management system activities
2.Identify,update and ensure compliance of all statutory requirements regarding quality and
communication to relevant functions
3.Co-ordinate to develop,update and implement various
Procedures and systems to ensure good product quality
And customer satisfaction
4.To track,collect and analyse measurement of performance
and audits results to check effectiveness of operational controls.
5.To arrange calibration of inspection and test equipments as appropriate
6.Maintain quality records and co-ordinate with different functional incharges in
maintaining records.

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Authority
-To organize and co-ordinate various audits and feedback to management.

Assistant Manager / Quality Assistant

Responsibility
1.To actively participate in the process of Failure Mode Effect Analysis
2.Define key quality parameters,acceptance criteria for product as per inspection standards
or limit samples or as agreed during technical discussion minutes and track them
effectively through inspection and test activity.
3.Provide training need inputs from quality perspective and to train the operators as
appropriate.
4.Control further processing,delivery or installation of nonconforming product until the
deficiency or unsatisfactory condition has been corrected.
5.Analyse any non conformance related to product quality
decide and implement corrective and preventive actions
through production incharge and suppliers
6.Inspection and testing of incoming raw materials,components and packaging items as
appropriate
7.Analyse of customer complaints and handling them in co-ordination with cross functional
team by using statistical tools
8.To maintain identification and traceability requirements
as applicable including follow of FIFO system.

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9.Plan and ensure incoming parts quality through process audits at suppliers end.
10.Maintain quality records.

Authority
1.To stop production if the quality is not satisfactory and likely to generate high rejections
and wastages
2.To develop,implement programs and procedures for eliminations of significant aspects.

Purchase Executive
Responsibility
1.To ensure timely supply of materials as per production requirements for continuous
production
2.Identifying new materials / suppliers and products that may be required by the company
3.To co-ordinate with customers and maintaining logistic related data
4.To identify the training needs / resources needed for effective functioning of his area
5.Maintain quality records
6.To identify,evaluate,develop suppliers and reevaluate them as appropriate.
7.Initiating,implementing and maintaining quality management system in his area of work.

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Authority
1.To verify and approve purchase orders of all items and equipments.
(raw materials,components,packaging and engineering items)
2.To receive product requirements from customers and communicate to production
3.To do vendor rating in co-ordination with QA & production
4.Initiating corrective and preventive actions as appropriate
Based on QA / production feedback.

Assistant manager / Production Incharge

Responsibility
1.To plan and implement product realization process including related procedures and
systems
2.Ensure continual improvement in QMS performance
through corrective and preventive actions
3.Optimise usage of resources and aim at maximizing performance in meeting objectives of
QMS.
4.To maintain identification and traceability requirements as applicable including follow of
FIFO system.

5.To check for adequacy of inputs,seek and obtain clarifications if required from concerned
person.
6.To ensure timely preventive maintenance schedules are met.

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7.Ensure resources required for process of product realization and identify training needs in
his area of operation
8.For overall quality,productivity,efficiency of products and overall house keeping of the
plant.
9.Data collection
10.Control further processing,delivery or installation of nonconforming product until the
deficiency or unsatisfactory condition has been corrected.
11.Maintain quality records (records of product inspection,process inspection,part approval
records,rework and reinspection records)
12.To train the operators.

Authority
1.To make changes in production plan and other planning outputs
2.To review the performance against the plan and identify
the success and opportunities for improvement.
3.To stop production if the quality is not satisfied
4.To prepare,review procedures,work instructions,setting instructions and other documents
related to his ares of operation.

5.To identify training needs

6.To prepare and plan contingency plan for key machines
And equipments.

Incharge Maintenance
Maintenance Assistant
Responsibility
1.To plan/schedule/carryout preventive maintenance and

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Overhauling activity of the m/c’s and facilitate the factory including generators and
compressors.
2.To initiate and ensure continual improvements in QMS
Corrective and preventive actions in co-ordination with production.
3.Control further processing,delivery or installation of non conforming product until the
deficiency or unsatisfactory condition has been corrected
4.Maintain quality records in his area of operation as required by QMS
5.To maintain repair and storage of fixtures,jigs,and tools.

Authority
1.To approve/reject,outsourced m/c parts,general stores,tools ..etc.,
2.To take m/c /equipments under planned PM/overhauling in consultation with incharge
production and G.M

Shift Incharge
Responsibility
1.Comply with instructions,applicable to the work area and production schedules as
planned by A.M / Production I/C
2.Initiate,recommend and provide solutions to the problems in their areas
3.Comply with defined procedures ,work instructions,setting instructions,control
plans,quality plans..etc., to produce quality product and reduce/eliminate rework/wastage.
4.Carryout corrective and preventive actions against non-conformances and potential non-
conformances.
5.For overall quality,productivity,efficiency of products
and overall housekeeping of the plant.

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6.Control further processing,delivery or installation of non-conforming product until the
deficiency or unsatisfactory
Condition has been corrected.
7.To educate line operators/workman and including a sense of pride for making good
quality components and finished product.
8.Maintain quality records related to QMS in his area of work
9.To carryout work as per instructions of superior and suggest on continual improvements.

Authority
1.Review work instructions on an ongoing basis and report findings /suggestions for
improvement if any,to A.M
2.Initiate corrective and preventive actions.
3.To stop production in the event if production m/c is malfunctioning and likely to affect
quality of the product,likely to generate high rejection and wastage.
4.To change ,m/c settings as per setting instructions and work instructions.

Incharge stores and Despatches

Responsibility
1.To receive incoming materials ,verification of physical quantity with respect to document
and condition in which they are received
2.To issue approved/good materials to production on FIFO
basis
3.Accounting/recording of materials received and issued in yally/daily book.
4.To perform monthly stock take activity,compiling and resolving any discrepancy in co-
ordination with production and customer including monthly work statement.

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5.To dispatch finished product against purchase order and monitoring delivery
performance.
6.Receipt,issue and reconciling of job work materials(if any)
7.Data collection for supplier rating with respect to suppliers.

Authority
1.To sign receipt note,delivery challan and invoice..etc.,
2.To receive and verify incoming and outgoing materials
3.To keep /reconcile the materials given for production.

Cross Functional Team

Responsibility & Authority

1.To plan and organize new product process development
2.To make PFMEA,PFC,control planand selection of special characteristic and engineering
changes.
3.To review process design activity
4.Participate and analyse root cause for customer complaints
And product deficiency.
5.To explore opportunities for improvement throughout the organization
6.Co-ordinating and resolving quality matters arising within organization,with
customers,subcontractors,suppliers and with certifying authority

Operators / Inspection crew and technical work force

Responsibility & Authority

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1.To work as per work instructions,setting instructions,and quality plan

2.To manufacture quality products and inform immediately

To shift incharge incase of any operation / product not as per requirement
3.To carryout specific work as assigned by his superiors
4.To maintain good housekeeping
5.To involve in new product / process developments which
Comes to production from time to time.
6.To follow safety instructions,norms and wear PPE’S
While working
7.To maintain quality records as appropriate.
(personal protective equipments)

Purchasing process
The organization ensures that the purchased products are confirmed to the specified
purchase requirements.It evaluates and selects the suppliers based on their ability to supply
product in accordance with specified requirements.The type and extent of control is
dependent on the effect on subsequent realization process and their out put.

Regulatory Conformity
The organization ensures that all purchased products or a material used in the product
conforms to applicable statutory and regulatory requirements.

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Supplier QMS Development
Materials are procured only from approved suppliers.
Organisation ensures that the materials purchased from suppliers who established QMS/ or
having road map towards establishing the QMS.Otherwise the organization collects the
information regarding the supplier reliability on quality,cost,commitment on delivery
schedules and other relevant data and approved by technical person of organization based
on the importance of product supplied.

Customer approved sources

The organization has customer approved sources and are identified in approved supplier
list.It follows all relevant
procedures for ensuring quality of supplied material.

Purchasing Information
Purchasing documents such as purchase orders contain information clearly describing the
product to be purchased including wherever appropriate.
1.Requirements for approval of product,procedures,
processes and equipment
2.Requirements for qualification of personnel.
3.QMS requirement – Organisation ensures the adequacy of specified requirements
contained in the purchasing documents prior to release to the suppliers.

Verification of purchased product

Organisation verifies the purchased product in accordance

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With incoming product quality plans &/or verified as per procedure for monitoring and
measurement of product /prdcess standards.

Incoming product conforming to requirements

The organization follows a process to assure the quality of purchased product utilizing one
or more of the following methods.
1.Receipt of,and evaluation of statistical data by the organization
2.Receiving,inspection and/or testing such a sampling
Based on performance
3.Second or third party assessment or audits of supplier
Sites , when coupled with records of acceptable delivered product conformity to
requirements
4.Part evaluation by a designated laboratory.
Another method agreed with customer.

Supplier Monitoring
The organization monitors the following for suppliers of performance
1.Delivered product conforming to requirements
2.Customers disruptions including field returns

3.Delivery schedule performance

4.Special status customer notifications related to quality or delivery issues.
Promotes supplier monitoring of the performance of their manufacturing process.

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Control of production and service provision
The organization carry out production and service provision under controlled
condition,which shall include,as applicable
1.The availability,of information that describes the characteristics of the product.
2.The availability of work instructions as necessary
3.The use and maintenance of suitable equipment
4.The availability and use of monitoring and measuring equipment
5.The implementation of monitoring and measurement.
6.The implementation of release,delivery and applicable
Post-delivery activities.
The planning,process control is carried out as sated in respective,setting instructions/work
instructuions.
Maintenance is carried out as per the preventive
maintenance schedules and plans.The records pertaining to these are maintained as per
procedures for control of records.

Control plan
The organization ensures and develops control plans
1.As stated by the customer &/or as stated by specification
2.Pre launch and production that takes into account the manufacturing process FMEA
output
The control plan shall –
1.Lists the controls used for the manufacturing the process control
2.Includes the methods for monitoring of controls exercised
over special characteristics defined by both the customer and the organization.

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3.Includes the customer required information
4.Initiates the specified reaction plan when the process becomes unstable or not statistically
capable.
Control plans are reviewed and updated when any change occur affecting
product,manufacturing process,measurements,logistics,supply sources or PFMEA,customer
approval is obtained after review or update of the control plan.

Work Instructions (WI)

The organization prepares work instructions for all operation of process that impact product
quality.These instructions are displayed for use at each work station.
W.I are derived from sources such as quality plans,the control plans,and product realization
process.

Verification of Job Setup

First off inspection,approval is given by shift I/C for every process setting or under other
conditions listed below.
1.New setup or setup change
2.If the process is restarted after long gap
3.If the process has gone out of statistical control
Setup changes are made as per set up instructions given in the SOP/WI
First off,middleand lastoff parts are referenced as applicable for special process.

Preventive and Predictive Maintenance

The organization has identified key process equipment and provide resources for m/c or
equipment maintenanceand has developed an effective planned total preventive
maintenance system.It includes
1.Planned maintenance activities

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2.Packing and preservation of equipment,tooling and gauging
3.Availability of replacement parts for key manufacturing
Equipments
4.Documenting,evaluating and improving maintenance objectives
It includes predictive maintenance methods for continual improvement effectiveness and
efficiency of the production equipment.

Management of Production Tooling

Area assistant manager is responsible for maintenance,repair
And storage of tooling in their respective area of operation.
Tool maintenance frequencies are established.Tools include the cutting and bending tools
and the job holding devices or jigs and fixtures used in the machine.Tool change
programmes for perishable tools are documented in the standard operating procedure.
Toolings,jigs and fixtures supplied by customer are identified.Modification in the customer
supplied tools are
informed or prior approval from customer /agreed in the TDM.

Production Scheduling
Customer requirements are received by the marketing/customer and communicated through
E-mail /hard copy to production and QA.The production schedule is prepared by I/C
production taking into consideration the equipment availability and material availability.
Major amendments on the customer schedule are discussed
and communicated to customer and the planning made accordingly.

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Feed back information from service
Field failures and customer complaints are received by I/C
quality and informed to all relevant persons for disposition of affected material and
corrective or preventive actions The trends of customer complaints are discussed in the
MRM.

Servicing agreements with customer

The organization is not responsible for the product servicing.These conditions are agreed
with customer during TDM.

Validation of processes for production and service provision

Validation of processes are carried out for production and service provision where resulting
out put cannot be verified by subsequent monitoring or measurement and as a
consequence,deficiencies become apparent only after product is in use or the service has
been delivered.
Validation and revalidation demonstrates the ability of these processes to achieve planned
results.

Identification and Traceability

Production materials /parts received in stores are identified using identification tags.Area in
charge and store is responsible for implementation of this approach.

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All the in-process components are identified using suitable tags which indicate the
date/shift,and next operation stage unless the operation flow is of a single piece nature and
there is no intermediary stocking or batch processing.The colour of tag indicates the state
of material.
Eg:Green tags for good components.Yellow tags for awaiting disposition and Red for
rejection.
The components serial where traceability is required will be noted in the production report
(records) for future references
in case of customer specific requirement.

Customer property
The organization exercises care for customer property while it is under their incharge.The
organization shall identify,verify,protect and safeguard customer property provided for use
or incorporated into the product.If any customer property is lost,damaged or otherwise
found to be unsuitable for use,the organization shall report this to the customer and
maintain records.
Customer property includes intellectual property and personal data and returnable
packaging .

Customer owned production tooling

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Customer owned tools and gauges are identified as per the list and maintained by the I/C
production and store.The tools are clearly identified as belonging to the customers.

Preservation of product.
The organization preserves conformity of product during
internal processing and delivery to the intended destination
this includes identification,handling,packaging,storage and\protection.It also preserves the
constituents parts of the product if required.
In receipt stores and finished goods area,FIFO system are followed.

Storage and Inventory

Inorder to ensure and detect deterioration,the condition of product in stock,organization
assesses at appropriate planned intervals.
I/C production/QA and stores ensures FIFO systems are followed for finished goods area to
maintain stock rotation.Inventory levels are tracked every month by production and
stores.Obsolete products are controlled in a
Similar manner to nonconforming product.

Packaging
Packing,packaging and marking are based on the TDM done with the customer or IF
customer doesnot specify any particular packing or labeling,standard packaging is done.

Delivery
Parts are delivered to the customer through transporter/agency as agreed with customer.

Control of monitoring and measuring devices

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The organization determines the monitoring and measurement to be undertaken and the
monitoring and measuring equipment needed to provide evidence of conformity of product
to determined requirements.
The organization establishes processes to ensure
that monitoring and measurement is carried out in
a manner i,e., consistent with the monitoring and
measurement requirements.
Where applicable measuring and monitoring equipment
1.Be calibrated or verified at specific intervals or prior to use against measurement
standards traceable to international
or national measurements standards ; where no such standards exists the basis used for this
calibration are to be recorded.
2.Be safeguarded from adjustments that would invalidate the calibration.
3.Be identified to enable the calibration status to be determined.
4.Be safeguarded from adjustments that would invalidate the measurement results.
5.Be protected from damage and deterioration during handling,maintenance and storage.
The organization also assesses and records the validity of previous measuring results when
the equipment is found not conform to the requirements.It takes necessary action on the
equipment and the product affected if any.

Measurement System Analysis

Statistical studies shall be conducted to analyse the variation present in the results of each
type of measuring and test equipment system.This requirement shall apply to measurement
systemreferenced in control plan.The analytical methods and acceptable criteria shall
conform to those in customer reference manual on measurement system
analysis.Other analytical methods and acceptance criteria are as approved by customer.

Calibration/Verification Records
Calibration records for all linear measuring equipments are maintained by the
organization.Calibration records show the following details.
1.Gauge number

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2.Verification results (bias,linearity,uncertainity) as received
3.Verification results after adjustment,if applicable
4.Condition of the gauge as received
The validity of the previous inspection results if the monitoring and measuring equipment
was found out of calibration is assessed and recordedas applicable.the same is notified to
customer.

Laboratory Requirements
Internal Laboratory
The organization has its own product testing facility and performs testing and inspection
activity as required by the customer.

External Laboratory
Accredited laboratories are used for the calibration of master Monitoring and Measuring
Device traceable to National/International standards.If the accredited facility not available
then equipment manufacturer guidelines shall be used, such as users manual ..etc., which is
acceptable to the customer.

Measurement,Analysis and Improvement

General
The organization plan and implement the monitoring,measurement,analysis and
improvement processes needed
1.to demonstrate conformity to productsrequirements
2.To ensure conformity of the QMS
3.To continually improve the effectiveness of the QMS.
This shall include determination of applicable methods including statistical techniques
and the extent of their use.

Identification of Statistical tools

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Statistical tools which are to be used for controlling the process are identified during
advanced product quality plan
Process and corrective and preventive actions process by the CFT.Statistical tools planned
to be used are mentioned in the control method column of the control plan.

Knowledge on basic statistical concepts

Wherever statistical tools are used respective personnel and the staff are trained in the
following
1.Process performance
2.Process capability
3.Variation
4.Over adjustment

Monitoring and Measurement

Customer Satisfaction
The organization uses customer satisfaction survey to assess customer satisfaction on an
annual basis.CR – is responsible for survey.To ensure objectivity and validity of survey the
information from the customer is obtained from the concerned departments handling the
products.
The customer is asked to rate the performance of the organization to facilitate for
opportunities for further improvements.
Customer complements(awards and certificates)are also considered.

Internal Audit
The organization has established a process for performing
internal audits of the QMS and related processes.

a) The purpose of the internal audit shall be to determine whether

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1.The QMS conforms to the requirements of this international standards
ISO/TS:16949:2009
2.QMS has been effectively implemented and maintained
3.The internal audit process is based on the status and importance of the activities,areas or
items to be audited and the results of previous audits.

b)The internal audit process includes

1.Planning and scheduling the specific activities,areas or items to be audited.
2.Assigning trained personnel independent of those performing the work being audited.
3.Ensuring independent audit.

c)The organization records the results of the internal audits including

1.Activities ,areas and processes audited
2.Non conformities or deficiencies found
The result of the internal audit is communicated to the area
Audited.The management personnel responsible for the area audited takes timely corrective
action on the non conformities recorded.
Follow up actions include the verification of the implementation of corrective action and
the reporting of verification results.

Quality Management System Audit

QMS audit conducted to verify compliance of ISO/TS:16949:2009 as per procedure for
internal audit.
Quality system audit based on the above is applicable to automobile sector customer of this
organization.

Manufacturing Process Audit

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Process audit conducted by the CFT themselves as a self audit and by other auditors as per
schedule.These audits
are designed to look for gaps in the actual practice and the documented standard operating
procedure and work instructions and ensure these gaps are bridged.

Product Audit
The organization audits product at appropriate stages of production and delivery to verify
conformity to all specified requirements, such as product dimensions,functionality( as
applicable) packaging and labeling at a defined frequency.

Internal Auditor Qualification

The organization conducts internal audits only with qualified internal auditors.Auditors
selected for internal audit are qualified through appropriate training in the process of audit
and requirements of ISO/TS:16949:2009.Managing Representative maintains a list of
certified internal auditors.
They evaluate auditors compliance,training and results of evaluationthus made are
recorded.Auditors not audit their own process.

Monitoring and Measurement of Processes

The organization adopts suitable methods for monitoring and where applicable
measurement of the QMS processes. These
methods demonstrate the ability of the processes to achieve
planned results.
When planned results are not achieved,correction and corrective action are planned and
taken as appropriate to ensure conformity of the product.
While determining suitable methods it is considered,the type and extent of monitoring or
measurements as appropriate to each process conforming to product requirements and on
the effectiveness of QMS.

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Monitoring and Measurement of Manufacturing Processes

Process studies on all new manufacturing processes are

performed for process control and maintenance activity.
The organization maintains process capability or performance as specified by the customer
( product part approval process requirements )
The documents shall include objective for manufacturing
Process capability,reliability,maintainability and availability as well as acceptance criteria.
Suitable system is established to ensure that the control plan and process flow diagrams and
implemented as per –
 Measurement Technique
 Sampling plans
 Acceptance criteria
 Reaction plan
When acceptance criteria not met significant process events such as tool change or machine
repair are recorded.
The organization shall initiate a reaction plan from the control plan for characteristics that
are either not statistically capable or are unstable.These reaction plans shall include
containment of product and 100 % inspection as appropriate.
Corrective and preventive actions are then completed indicating specific timing and
assigned responsibility to
Assure stable and capable process.The plan shall be reviewed by customer when so
required.Records of effective dates of process changes are maintained.

Monitoring and Measurement of Product

The measurement / verification activity of the product at various stages is identified and a
control plan for inspecting the product at relevant stages is defined and documented,as per
procedure for monitoring and measurement of product.The control plan forms the basis for
releasing the product to the customer.The evidence of conformity to the
Specification shall be recorded and the results are reviewed

32
and approved by the authorized personnel or customer prior to release of the product.It is
ensured that until all specified activities are completed,the products not being released to
customer.

Layout Inspection and Functional Testing

Layout inspection is done for samples for parameters and
Frequency on agreed with the customer in technical discussion minutes or annually for one
product family.The finding of layout testing is documented in the layout inspection report.
Qualities of outgoing products are audited by barrier audit by picking up random products
from the dispatch area and are checked for all the customer interface dimensions.

Control of Nonconforming Product

The organization has established a system for control of non
Conformity to ensure that product,which doesnot conform
to the requirement is identified and controlled to prevent
unintended use or delivery.
Nonconforming product are handled in the following ways.
 By taking action to eliminate the detected nonconformity
 By authorizing its use,release or acceptance under concession by a relevant
authority and where applicable by the customer.
 By taking action to preclude its original intended use or application.
 By taking action appropriate to the effects or potential effects of the
nonconformity,when non conforming product is detected after delivery or use has
started.
Non conformity is corrected and subject to reverification after correction to demonstrate
conformity.
Non conformity products are maintained as per procedure for control of records.

Control of Reworked Product

Instructions for rework is available and reworked items are
re-inspected,utilized as appropriate and records are maintained by concerned personnel.

33
Customer information and customer waiver
Whenever the product specification and process specification are changed temporarily from
the one originally approved by the customer and incases which affect the form,fit function
or performance or product then customer approval is obtained before sending the product.
This applies equally to the purchased product.Organisation agrees with any requests from
suppliers before submission to the customers.These information/action are recorded as
appropriate.

Analysis of Data
The organization collects and analyses appropriate data to
determine the suitability and effectiveness of the QMS
and identify improvement that can be made.This includes data generated by measuring
and monitoring activities and other sources.
The organization provides the analysis of data relating to
 Customer satisfaction/issues
 Conformance to product requirement
 Characteristics and trends of processes and products including opportunities for
preventive action.
 Suppliers
Wherever possible, analysis of data is demonstrated
through graphical representationand displayed in concerned functional areas
aiming to be known to all
employees.

Measurement of performance and their trends are reviewed in MRM.

Analysis and Use of Data

34
Trends in quality and operational performance are compared with program towards
objectives ( Business plan & Measurement of Performance) that lead to action to support
the
 Development of priorities for prompt solutions to customer related problems.
 Determination of key customer related trends and co-relation for status
review,decision making and long term planning.
 An information system for the timely reporting of product information arising from
usage.The date compared with those of appropriate bench mark &/ or
Competition as applicable.

Improvement
Continual Improvement
The organization continually improve the effectiveness of the QMS through the use of the
quality policy,objectives
audit results,analysis of data,corrective and preventive action and management review.

Manufacturing Process Improvements

The organization uses business plan for identifying the continuous improvement projects
and for tracking the improvements in the management review meeting,process capability
index calculated for all special characteristics which are stated in control plan.
The organization uses several tools for doing continuous improvements.
Eg:control charts, FMEA’S
Corrective Action
The organization take action to eliminate the cause of nonconformities in order to prevent
recurrence.Corrective action is appropriate to the nonconformance encountered.
Documental procedure is established to define requirements.
 Reviewing nonconformities
(including customer complaints)
 Determining the causes of nonconformities
 Evaluating the need for actions to ensure that nonconformities donot recur.
 Dtermining and implementing the corrective action needed

35
  Records of the results of action taken
 Reviewing the effectiveness of the corrective action taken.

Problem Solving
Customer Complaints
Initially existing part of FMEA is checked to see whether the customer complaints /
manufacturing problems are listed as failure modes.If the problem are listed,the causes of
failure modes/problems are obtained from the FMEA.
Further analysis is done to identify which cause could have resulted in the
problems.Current process controls are determined for that cause and suitable corrective
action are initiated either to improve the controls or to introduce new controls to detect or
prevent the cause.
Incase,the problem/cause can’t be determined bu using FMEA,then CFT initiates analysis
and corrective action.

Rejected Product Test / Analysis

Customer returned products from customer inline/field are analysed by the organisation
team members meant for this purpose and necessary corrective and preventive actions are
initiated within specified time of receipt of the product for analysis as per the customer
requirement.The records of analysis are maintained.

Preventive Action
The organisation determines action to eliminate the causes of potential nonconformities
inorder to prevent their occurrence.Preventive action is appropriate to the effects of the
potential problems.
The documented procedure is established for preventive action including requirements for
(based on customer feedback)
 Determining potential nonconformities and their causes
 Evaluating the need for action to prevent occurrence of nonconformities.
 Determining and implementing action needed by reviewing PFMEA,flow
charts,and control plan

36
  Records of results of action taken
 Reviewing the effectiveness of the preventive action taken.
The organisation has established a procedure for corrective action and preventive
action.The records pertaining to the corrective action and preventive action is
maintained as per procedure for control of records.

Resource Management
Provision of Resources
 To implement and improve the processes of the QMS,and continually improve its
effectiveness
 To enhance customer satisfaction by meeting customer requirements.The needs are
reviewed for each new product / changes by the CFT team and intimated to partner
administration for the management support and resources.

Human Resources
The organisation ensures that the personnel performing work concerning the product
quality are competent interms of their education,training skills and experience.System
coordinator maintains competency requirements and charts for all levels in co-ordination
with assistant managers.

Competence,Awareness and Training

The orgasnisation –
 Determine the necessary competence for personnel performing work concerning
product quality
 Identify and provides necessary training as and when required to the employees to meet
the customer needs.
 Evaluates the effectiveness of training
 Ensures that employees are aware of the relevance and importance of their activities
and how they contribute to the achievement of the quality objectives.

37
 Maintain appropriate records.of education,training skills and experience.

Product Design Skills

The organisation is engaged in manufacture of plastic injection moulded components and
autoelectrical assemblies as per requirements defined by its customers.It doesnot perform
any product design and has no requirement to train personnel competent in producr design
skills.

Training
The organisation has established and maintained documented procedures for identifying
training needs and achieving competencies of all personnel performing activities affecting
product quality.
Personnel performing specific assigned tasks are qualified as required with particular
attention to the satisfaction of
Customer at all levels of organisation.

Training on the Job

The organisation provide on the job training for personnel
In any or modified job affecting product quality,including
contract or agency personnel. Personnel whose work can affect quality shall be informed
about the consequences to the customer of the nonconformity to the quality requirements.

Employee Motivation and Empowerment

The organisation has –
 The system of motivating / empowermentof employees to achieve quality
objectives, to make continual improvements and to create an environment to
promote innovation.
 The process includes the promotion of quality and technological awareness
throughout the organisation.

38
  Evaluates the extent to which its personnel are aware of the relevance and
importance of their activities and how they contribute the achievement of the
quality objective.
 System of rewarding the employees for their valuable contribution / suggestion to
improve quality,productivitywaste elimination and system improvements.

Infrastructure
The organisation identifies,provides and maintains the facilities needed to achieve
conformance to product requirements.This includes –
 Buildings,work space and associated utilities
 Process equipment,both hardware and software
 Transport and communication or Information system.

Plant facility and Equipment Planning

The organisation uses multidisciplinary approach for developing plant facility and
equipment plans.Plant layouts are optimized for material travel,handling and value added
use of floor space by synchronous material flow.Methods are developed and implemented
to evaluate and monitor the effectiveness of existing operation and focus on lean
manufacturing principles.

Contingency Plans
These plans are prepared by the assistant manager production and quality in consultation
with G.M to take care of key machineries and equipments failure.Utilities
interruptions,labour shortages and major field returns to reasonably protect the customer
requirements.

Work Environment

39
The organisation determines and manages the work environment needed to achieve
conformity to product requirements and monitored where the work affects the quality of
products.

Personnel Safety
Safety instructions are provided at the accident prone areas.Safety equipments/personal
protective equipments are
Provided at appropriate area,such as welding.As a preventive
Measure where practicable mistake proofing methods are introduced to avoid accidents.
Management Representative carries out periodical inspection on the government,safety and
regulatory requirements with the help of appropriate competent persons.

Cleanliness of premises
Cleanliness and housekeeping is maintained and monitored by all the area-in-charge
persons.

Product Realisation
While planning the processes for realization,organisation ensures that it is consistant with
the other requirements of the QMS and determines the following.
 Quality objectives and requirements for the product.
 The need to establish processes, documentation,and provide resources specific to
the product.
 Verification,validation,monitoring inspection and test activities specific to the
product and the criteria for acceptability of the product.
 Records those are necessary to provide evidence that the realization processes and
resulting product fulfill requirements.
The above are addressed in QMS and respective quality system procedure before starting
the product realization process.

40
Bill of material is considered for planning product realization as per list provided by the
customer.

Advance product quality planning (APQP)

Whenever a new product is taken foe development the following inputs are considered.
 Customer requirement for delivery
 Quality aspects,standards acceptance criteria
 Statutory and regulatory requirement to the product
 Process contol document,BOM and drawing and specifications,critical process
parameters..etc.,
 Availability of equipments and machinery and PM schedules
 Availability of raw materials
 Trends of critical process parameters and internal audit findings
From the above inputs check for adequacy,seeking clarifications,identifying and resolving
conflicts between the requirements(if any).Optimising usage of resources aiming at
maximizing performance in meeting objectives of QMS shall be considered.

Planning process output

 Production plan consisting of monthly production plan,and shift schedules.
 Standard operating procedures/work instructions
 PM checklists and schedules
 Formats/forms required for monitoring and measurement
Process review involves – preparation of flow chart,development of PFMEA,control plan
and sequence of operation and characteristic matrix for each component.
During new product introduction existing PFMEA & CP
reviewed and updated to fit the new part in the existing
PFMEA & CP.
Separate sequence of operations and characteristics matrix
made for engineering and specification changes/process clauses .

Acceptance Criteria

41
The organisation establishes the acceptance criteria for the products which is documented
in the inspection standardsby tolerances or limit samples.Where required the acceptance
criteria may be agreed with the customer in the form of TDM.Organisation uses “Zero
defectives” as acceptance criteria for the attribute sampling plan wherever it is used.

Confidentiality
The organisation ensures confidentiality of the customer contracted products being
developed and related product information.

Product change / control

The product/processes inclusive of suppliers which affects the fit form,function,durability
and performancewill be verified for the product qualityrequirement before implementation.
Product/process changes are taken up with customer where required and agreed by the
customer.
Based on the requirement the necessary product part approval process or Initial sample
Inspection Report documents are made.The implementation date of changes are recorded
and intimated to customer where necessary by the organizational methods of problem
solving
In-order to validate changes and optimize the process parameters.

Customer related process

Determination of requirement related to the product
The organisation determines-
 Requirements specified by the customer including the requirement for delivery and
post delivery activities.
 Requirements not stated by the customer but necessary for specified use or known
and intended use.
 Statutory and regulatory rrequirements related to the product and also any
additional requirements as per QMS standards.

Customer designated special characteristics

42
Significant and critical characteristics are identified during FMEA based on the severity
number.The significance or critical nature of the characteristic is determined by the CFT
based on RPN and the component s of it taken into consideration the process capability and
controls in vogue.
Contol plans,process drawings and incoming inspection plansare marked with special
characteristic symbol.CFT shall identify the special characteristic on process drawings and
control plans.

Product review requirements

The organisation ensures that the requirement of customer is
Reviewed before its commitment to supply i.e., submission of tenders,acceptance of
contract or order acceptance of changes to ensure that –
 Product requirements are identified
 Contract or order requirements differing from those previously expressed are
resolved.
 The organisation has the ability to meet the defined requirements.
 Records of the results of the review action arising from the review are maintained
 The customer requirements are confirmed before acceptance.

The organisation manufacturing feasibility

Manufacturing feasibility reviews are conducted bt the CFT based on the feasibility report
from APQP.This is done immediately after getting the necessary inputs for development
from customer.
Risk analysis is carried out by the CFT after defining the process flow of the product and
the risk are documented and used during FMEA.This review is documented in the team
feasibility commitment form.

Customer communication
 Drawings and specifications and product information
 New product queries and customer engineering changes
 Delivery conditions/scheduling

43
  Pricing related isssues
 Customer complaints and feed back
 Field failures
 Concessions and process change requests
 Communications to customer is done through letters,e-mail,Telephonic media

Design and Development Planning

Each process design and development activity is planned and documented.The plan
includes –
 Design and development stages
 Responsibility and authority for each stage
 Review verifications,and validation as appropriate at each stage.
 Interface requirements between different groups internally and externally with
customer with target details.
 Effective communication is ensured at all stages of development towards process
design and development completion.
Plan is updated as appropriate as the process design and development is proposal.

Multidisciplinary Approach
This approach is utilized for product realization and personnel involved are reformed
in process design and development plan.
Personnel from manufacturing,engineering,quality,
production,marketing and purchase are involved as appropriate.
Multidisciplinary team plans for product realization activities including –

 Development and finalization of special characteristics

 Monitoring of special characteristics

44
  Development and review of FMEA and including actions to reduce potential
risk.
 Development and review of control plan

Design and Development Input

Manufacturing process design input includes –
 Functional and performance requirements
 Applicable statutory and regulatory requirements
 Experience from previous development
 Requirements of error proofing appropriate to the risks involved
 Customer requirements such as special characteristics of product and process
 Identification of products
 Traceability requirements
 Packaging

Product design inputs

The product desigl input data are identified,documented and reviewed during
feasibility review.During the feasibility review following inputs are considered.

 Componentdrawings,specifications,standards,
special characteristics list
 Sample submission date
 Business proposal price targets
 Packaging specifications
 Production targets,CPK & PPM.
 Customer specific,process requirements If,any
 Experience from similar previous development and error proofing
methods.

45
Special Characteristics
Significant and critical characteristics are identified during PFMEA based on the severity
number. The significance or critical nature of the characteristic is determined by the
CFT based on the severity of effects of the failure to meet the design requirements of the
components ,in field to the customer and to the next operation or assembly taking into
considerationthe process capability and controls in vogue.
This is done over and above the specifications of special characteristics given by the
customer control plans,process drawings,and incoming inspection plans are marked with
the special characteristic symbol.CFT is responsible for identification of product special
characteristics in the product drawings and control plans.

Process design and development of outputs.

Assistant manager production /Quality assurance and CFT will conduct manufacturing
process design review with the help of product drawings and specifications,customer
complaints history etc.,based on this review the following output are initiated.
 Process chart
 PFMEA
 Control plan
 Product characteristics and sequence matrix
 Standard operating procedures/work instruction / setting instructions
 Process/setup validation
 Error proofing activity as appropriate
 Method of rapid detection and feedback of manufacturing process nonconformities.

Design and development review

CFT conducts process design review at various stages of design and the stages for design
review and approval are –
 After ascertaining customer requirements and initial feasibility study

46
  After finalization of commercial offer for customer
 After completion of the process design
 After prototype testing and approval
 After production process trials.
All process design reviews are documented and the review
records are maintained by CFT.

Monitoring
The status of the APQP processes are analysed interms of timing,quality and quantity wise
issued and the results submitted to management review by the CFT leader /MR.

Design and development verification

PFMEA and control plan reviews are conducted to verify that the process design meets the
requirements of the customer.The CFT conducts these PFMEA and reviews.
These are recorded in the APQP status review report.The PFMEA,control plan.SOP/WI are
reviewed foe any changes during this review.This review includes the quality risk,cost,lesd
time,and othe problems during the product development.

Design and development validation

Product development samples are validated by customer and are recorded through technical
discussion record / Initial Sample Inspection Report.

Prototype Programming
The organisation manufactures plastic moulded components and autoelectrical assemblies
as per customer requirements and doesnot design products.

Product Approval Process

47
The organisation uses Product part approval process during the approval of the production
trial run samples of new product.During this process if any customer specific format needs
to be used,the CFT ensures that the documentation is done as per the customer specific
formats.
Levels of submission and number of samples of PPAP is agreed with the customer during
the TDM in phase-I of APQP.
CFT ensues that the necessary documents according to the level of submission are
submitted to the customer and product approval obtained.
The part approval documentation is maintained by respective production area incharge.
This product and manufacturing process approval procedure is also applicable to suppliers.

Control of design and development changes

The firm ensures that process design and development changes are identified for all the
products.The review includes evaluation of effects of changes on individual parts as well
as already delivered product.
All changes are reviewed,verified and validated as appropriate and approved before
implementation.
Records of results of review of changes and of any necessary
actions are maintained.

GLOSSARY

QMS – Quality Management System

ISO – International Organisation for Standardisation
MR- Managing Representative
Doc- Document
Ref – Reference

48
QA – Quality Assurance
Rev – Revision
QSP – Quality System Procedure
PDN – Production
MAT – Materials
TRG – Training
SQC – Statistical Quality Control
GM – General Manager
HR – Human Resource
CA & PA – Corrective & Preventive action
IA - Internal Audit
MRM - Management Review Meeting
NC – Non Conformance
APQP – Advanced Product Quality Plan
CFT – Cross Functional Team
NC - Non Conforming Product
MNT – Maintenance
CSP – Customer Supplied Product
CAL – Calibration
I /C – Incharge
PO – Purchase Order
QP – Quality Plan
BOM – Bill Of Materials
PM – Preventive Maintenance
P&A – Personnel & Administration
CIP – Continuous Improvement Plan
DC – Delivery Challan
GRN – Goods Receipt Note
NCR – Non conformance Report
QM – Quality Manual
MKT – Marketing

49
MP – Managing Partner
CR – Customer Representative
SOP – Standard Operating Procedure
PPAP – Product part Approval Process
MOP – Measurement of Performance
P / FMEA – Failure Mode Effect Analysis
( P – Potential)
CP - Control Plan
RPN – Risk Priority Number
PPM – Parts Per Million
IATF – International Automotive Task Force
WS – Weld Strength
L&R – Left & Right Terminal
TS – Technical Specification
WI – Work Instruction
ISIR – Initial Sample Inspection Report
TDM – Technical Discussion Minutes
MMD – Monitoring and Measuring Device
PFC – Process Flow Chart
CPK – Process Capability Index
FIFO – First-in-First out
PPE – Personnel Protective Eqipment
ECF – Electrode Change Frequency
FTS – Foot Toggle Switch
AM – Assistant Manager
QA – Quality Assurance
PDN – Production for Centralised /
General Production Activity
RG – Regulator line
RF – Rectifier line
BHA – Brush Holder Assembly

50
MDG – Injection Moulding
MNT – Maintenance
MI – Measuring Instruments

51
52
53
CHAPTER - 5 McKINSEY 7S MODEL
APPLIED TO SHASHWATI
PLASTICS

54
CHAPTER - 5

McKINSEY 7S MODEL APPLIED TO SHASHWATI

4.1 Strategy

The plan devised to maintain and build competitive advantage over the competition
Shaswati plastic has adopted the strategic action plan keeping in the mind the following.

What is our strategy?

How do we intend to achieve our objectives?

55
  How do we deal with competitive pressure?
 How are changes in customer demands dealt with?
 How is strategy adjusted for environmental issues?

4.2 Structure

The way the organization is structured and who reports to whom .On the following guide
lines shaswati plasichas organized its structure.

 How is the company/team divided?

 What is the hierarchy?
 How do the various departments coordinate activities?
 How do the team members organize and align themselves?
 Is decision making and controlling centralized or decentralized? Is this as it
should be, given what we're doing?
 Where are the lines of communication? Explicit and implicit?

4.3 Systems

The daily activities and procedures that staff members engage in to get the job done.
Shaswati plastics systems are based on the following criteria

 What are the main systems that run the organization? Consider financial and HR
systems as well as communications and document storage.
 Where are the controls and how are they monitored and evaluated?

56
  What internal rules and processes does the team use to keep on track?

4.4 Shared Values

Also called "superordinate goals" when the model was first developed, these are the core
values of the company that are evidenced in the corporate culture and the general work
ethic.Shaswati plastics has developed the shared values on the following conditions

 What are the core values?

 What is the corporate/team culture?
 How strong are the values?
 What are the fundamental values that the company/team was built on?

4.5 Style

Shaswati plastic has adopted its leadership style by incorporating the following

 How participative is the management/leadership style?

 How effective is that leadership?
 Do employees/team members tend to be competitive or cooperative?
 Are there real teams functioning within the organization or are they just nominal
groups?

57
4.6 Staff

The employees and their general capabilities are represented by the staff
structure.Shaswati plastics has considered the following while making the team.

 What positions or specializations are represented within the team?

 What positions need to be filled?
 Are there gaps in required competencies?

4.7 Skills

The actual skills and competencies of the employees working and also needed for the
company is calculated on the following conditions .

 What are the strongest skills represented within the company/team?

 Are there any skills gaps?
 What is the company/team known for doing well?
 Do the current employees/team members have the ability to do the job?
 How are skills monitored and assessed?

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GLOSSARY

QMS – Quality Management System

ISO – International Organisation for Standardisation
MR- Managing Representative
Doc- Document
Ref – Reference
QA – Quality Assurance
Rev – Revision
QSP – Quality System Procedure
PDN – Production
MAT – Materials
TRG – Training
SQC – Statistical Quality Control
GM – General Manager
HR – Human Resource
CA & PA – Corrective & Preventive action
IA - Internal Audit
MRM - Management Review Meeting

59
NC – Non Conformance
APQP – Advanced Product Quality Plan
CFT – Cross Functional Team
NC - Non Conforming Product
MNT – Maintenance
CSP – Customer Supplied Product
CAL – Calibration
I /C – Incharge
PO – Purchase Order
QP – Quality Plan
BOM – Bill Of Materials
PM – Preventive Maintenance
P&A – Personnel & Administration
CIP – Continuous Improvement Plan
DC – Delivery Challan
GRN – Goods Receipt Note
NCR – Non conformance Report
QM – Quality Manual
MKT – Marketing
MP – Managing Partner
CR – Customer Representative
SOP – Standard Operating Procedure
PPAP – Product part Approval Process
MOP – Measurement of Performance
P / FMEA – Failure Mode Effect Analysis
( P – Potential)
CP - Control Plan
RPN – Risk Priority Number
PPM – Parts Per Million
IATF – International Automotive Task Force
WS – Weld Strength

60
L&R – Left & Right Terminal
TS – Technical Specification
WI – Work Instruction
ISIR – Initial Sample Inspection Report
TDM – Technical Discussion Minutes
MMD – Monitoring and Measuring Device
PFC – Process Flow Chart
CPK – Process Capability Index
FIFO – First-in-First out
PPE – Personnel Protective Eqipment
ECF – Electrode Change Frequency
FTS – Foot Toggle Switch
AM – Assistant Manager
QA – Quality Assurance
PDN – Production for Centralised /
General Production Activity
RG – Regulator line
RF – Rectifier line
BHA – Brush Holder Assembly
MDG – Injection Moulding
MNT – Maintenance
MI – Measuring Instruments

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62