Occupational Standards for Caribbean Vocational Qualifications (CVQ)

CCHSPC1008 CVQ Level 1 - HEALTH CARE SERVICES (PATIENT

CARE ASSISTANT)

Unit Number Unit Title Requirement

HS00300 Communicate in the workplace Mandatory
HS00301 Work in a culturally diverse environment Mandatory
HS02004 Follow organization’s health and safety policy Mandatory
CSACOR0021A Plan and organise work Mandatory
HS00303 Support clients with activities of daily living Mandatory
HS00304 Provide support to carry out assessment procedures Mandatory
for clients
HS00305 Facilitate the maintenance of a clean environment Mandatory
HS00306 Prepare and maintain beds Mandatory
HS00307 Perform clinical measurements Mandatory
HS00308 Apply basic first aid Mandatory

To obtain a Caribbean Vocational Qualification (CVQ) all Mandatory Units must be achieved.

Legend to Occupational Standard code

Example: CCHSPC1008

CCHSPC1008

CARICOM Code Occupational Number

Sector Qualification Level

Occupational Area

Key: CC – CARICOM; HS – Health Services; PC - Patient Care Assistant; 1 - Level 1; 008 - Numerical
sequence

Legend to Unit Code

Example: HS00300
HS00300

Occupational Area
Unit Number

Key: HS – Health Sector; 00300 – unit #

Country of origin: Trinidad and Tobago

Approved @ 2016 Caribbean Community (CARICOM)

 Qualification Overview

Occupational Standards can also be used to:

 Prepare job descriptions and specifications

 Determine recruitment criteria
 Appraise staff performance objectively
 Identify skill and training gaps and needs
 Conduct labour market analyses
 Develop curriculum
 Assess the effectiveness of training programmes
 Determine compensation and rewards

The benefits of acquiring the CVQ to Candidates

 Provide a basis for articulation and accreditation

 Provides a broad-based preparation for employment
 Is an alternative route to further / higher education
 Complements and has parallel standing with academic qualifications
 Provides enhanced employability and higher earning potential
 Facilitates an apprenticeship with actual work experience
 Equips candidates with the knowledge, skills and attitudes for the workplace
 Past work experience and skills can count towards achieving the CVQ
 Allows for continuity whereby if a candidate cannot complete the CVQ at a centre or school,
they can continue at another approved centre
 CVQ’s are recognized qualifications and facilitates free movement of labour throughout
CARICOM

The benefits of the CVQ to Employers

 Provides a larger cadre of skilled employees/candidates to choose from

 Reduces cost of recruiting and selecting the ideal job candidate
 Reduces cost for training workers
 Ensures higher levels of productivity

The benefits of the CVQ to the Caribbean region:

 Produces a higher skilled workforce that is ready to adapt to ever-changing global demands
 Provides greater access for persons to achieve higher qualifications
 Contributes to the region’s human resource capacity development

Approved @ 2016 Caribbean Community (CARICOM)

HS00300 Communicate in the Workplace

HS00300 Communicate in the Workplace

Unit Descriptor: This unit deals with the skills and knowledge required to communicate
effectively with customers and colleagues in the health sector. It includes
good interpersonal and customer service skills required to deal with
persons from culturally diverse backgrounds.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

Maintain professionalism
1 1.1 Observe appropriate dress code, presentation and
demeanor according to workplace policy

1.2 Follow personal hygiene procedures according to workplace

policy

1.3 Maintain professional integrity at all times according to

workplace policy

1.4 Apply workplace policies and procedures to prepare for and

Communicate with customers
2 2.1
and colleagues
carry out work
Conduct communications with customers and colleagues in
a respectful, professional and friendly manner, taking into
account cultural and social differences

2.2 Use appropriate communication mode in accordance with

workplace guidelines

2.3 Interpret and use basic industry terms as required in the

workplace, and clarify with supervisor if necessary

2.4 Communicate through use of gestures or simple words

where language barriers and seek assistance from
supervisor, if necessary

2.5 Convey messages considering effect of personal body

language according to workplace guidelines

2.6 Use active listening and questioning techniques to ensure

effective two-way communication according to workplace
guidelines

2.7 Operate telephone system and use appropriate telephone

3 Deal with conflict
etiquette when dealing with callers in accordance with
workplace procedures
Identify and manage challenging or difficult behavior
3.1
according to workplace procedures and with the assistance
of the supervisor

Unit Page 1 of 4
HS00300
4 Work in a team
5 Interpret and complete
workplace documentation
RANGE STATEMENT
All range statements must be assessed:
1. Customers include but not limited to:
 internal
 external
2. Communication modes may include
but are not limited to:
 verbal and non-verbal language
 constructive feedback
 active listening
 questioning to clarify and confirm
understanding
 use of positive, confident and
cooperative language
 use of language and concepts
appropriate to individual social and
cultural differences
 control of tone of voice
Communicate in the Workplace
3.2 Identify potential and existing conflicts and seek solutions
and assistance from colleagues or supervisor, where
required
Make efforts to resolve misunderstandings, taking into
3.3
account cultural and social differences
3.4 Refer issues and problems to the supervisor or appropriate
personnel for follow up in accordance with workplace
procedures
4.1 Identify work team goals with other team members
according to workplace policy
4.2 Identify, prioritise and complete individual tasks within
designated time frames and supervisor’s instructions
4.3 Offer assistance to colleagues to ensure designated work
goals are met according to workplace guidelines
4.4 Seek assistance from supervisor or appropriate personnel to
handle challenges of working in a team
5.1 Read and interpret workplace documentation and clarify with
supervisor if necessary
Complete forms and documentation in a clear, and concise
5.2
manner in accordance with workplace procedures
4. Communication equipment include but
not limited to:
 telephone
 computer
5. Manage appropriately includes but not
limited to:
 managing emotions
 defusing anger
 clarifying the issues
 maintaining composure and
professional attitude
 providing support
 seeking assistance
6. Workplace guidelines includes but not
limited to:
Unit Page 2 of 4
HS00300 Communicate in the Workplace

 body language
 use of telephones (including mobile)  guidelines and procedures
 email  mission statements
 codes of practice
3. Cultural and social differences includes
but not limited to:
7. Workplace documentation includes but
not limited to:
 language spoken
 non-verbal behaviour
 notices
 work ethics  letters
 personal grooming  notes
 customs  labels
 religious practices  recipes
 special needs  menus
 records
 income
 orders
 race  reports
 language  e-mail communication
 disabilities
 family structure
 gender
 age
 levels of formality/informality

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know:

1. why is it important to maintain professionalism in the workplace

2. what are the basic principles of effective communication
3. what are established communication channels
4. what are the barriers to good communication and how to overcome these barriers
5. what are the cultural differences that exist in the workplace
6. how to deal with clients and customers of various cultural backgrounds
7. what is the importance of teamwork
8. what documents are used in the workplace for communication

EVIDENCE GUIDE

(1) Critical Aspects of Evidence

Evidence should include a demonstrated ability to:

a. maintain professionalism
b. communicate effectively with customers and colleagues
c. work in a team
d. deal with conflict
e. interpret and complete workplace documents

Unit Page 3 of 4
HS00300 Communicate in the Workplace

(2) Method of Assessment

Assessors should gather a range of evidence, over a period of time, which is valid, sufficient
and authentic. Evidence should be gathered through a variety of ways including direct
observation, oral questioning, examination of portfolio, and simulation. Questioning
techniques should not require language, literacy and numeracy skills beyond those required
in this unit competency. The candidate must have access to all tools, equipment, materials
and documentation required. The candidate must be permitted to refer to any relevant
workplace procedures, manufacturer’s specifications, codes, standards, manuals and
reference materials.

(3) Context of Assessment

This unit may be assessed on the job or off the job. Where assessment is done off the job, an
appropriate simulation must be used where the range of conditions reflects realistic
workplace situations. The competencies covered by this unit would be demonstrated by an
individual working as part of a team. The assessment environment should not disadvantage
the candidate.

Unit Page 4 of 4
HS00301 Work in a Culturally Diverse Environment

HS00301 Work in a Culturally Diverse Environment

Unit Descriptor: This unit deals with the skills and knowledge required by persons
working in the health sector and involves the use of interpersonal,
communication and customer service skills. It includes the cultural
awareness required for working with customers and colleagues from
culturally diverse backgrounds.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

1. Maintain personal presentation 1.1 Observe appropriate dress code, presentation and
demeanor according to workplace policy

1.2 Follow personal hygiene procedures according to

workplace policy and Infection Prevention and Control
guidelines

2. Work with customers and 2.1 Conduct communications with customers and colleagues
colleagues from diverse backgr ounds in an open, professional and friendly manner, taking into
account cultural differences

2.2 Use appropriate language and tone according to

workplace guidelines

2.3 Communicate through use of gestures or simple words

in the other person’s language where language barriers exist

2.4 Convey messages considering effect of personal body

language according to workplace guidelines

2.5 Use active listening and questioning techniques to

ensure effective two-way communication according to
workplace guidelines

2.6 Identify potential and existing conflicts and seek solutions

and assistance from colleagues or supervisor, where
required

3. Handle cross cultural 3.1 Identify and handle challenging or difficult behaviour
misunderstandings and manage appropriately according to workplace
procedures and with the assistance of the supervisor

3.2 Make efforts to resolve misunderstandings, taking into

account cultural considerations

3.3 Refer issues and problems to the supervisor or appropriate

personnel for follow up

Unit Page 1 of 3
HS00301 Work in a Culturally Diverse Environment

3.4 Maintain professional integrity at all times according to

workplace policy

4. Work in a team 4.1 Identify work team goals with other team members
according to workplace policy

4.2 Identify, prioritise and complete individual tasks within

designated time frames

4.3 Seek assistance from supervisor or appropriate

personnel when required

4.4 Offer assistance to colleagues to ensure designated work

goals are met according to workplace guidelines

4.5 Acknowledge feedback and information from supervisor

or appropriate personnel

RANGE STATEMENTS
All range statements must be assessed:

1. Customers include: 3. Cultural and social differences include:

 members of the local community  language spoken

 members of the public  non-verbal behaviour
 non-nationals  work ethics
 visitors from other health facilities  personal grooming
 legal authorities  customs
 supervisors  religious practices
 line staff  special needs
 various other health care staff  income
 race
 language
2. Manage appropriately includes:  disabilities
 family structure
 managing emotions  gender
 defusing anger  age
 clarifying the issues  levels of formality/informality
 attending to client needs
 maintaining composure and professional 4. Workplace guidelines include:
attitude
 providing support  guidelines and procedures
 seeking assistance  mission statements
 codes of practice

Unit Page 2 of 3
 HS00301 Work in a Culturally Diverse Environment

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are the organisations policies, procedures and guidelines

2. what are the principles that underpin cultural awareness
3. what are various communication styles
4. who are internal and external customers
5. what is the importance of teamwork principles
6. what are effective communication strategies
7. what are the various modes of communication appropriate to therapeutic practice
8. where to seek assistance if necessary
9. how to communicate effectively including:
 active listening
 clarify and ascertain correct meanings from communication
 clear, concise and correct written and verbal communication
 communicate on a one-to-one and group basis
 correct presentation of correspondence
 establish rapport
 passing on verbal and written messages
 use correct grammar, spelling and punctuation
10. how to respond appropriately to a range of clients in a range of situations and of various cultural
backgrounds
11. how to use listening skills and questioning techniques
12. how to use various styles of communication (technical or non-technical/ verbal or non-verbal)
13. how to handle difficult situations
14. how to respond appropriately to special needs

EVIDENCE GUIDE

(1) Critical Aspects of Evidence

Evidence should include a demonstrated ability to:

a. communicate effectively with customers and colleagues of various cultural groups

b. work in a team
c. respond effectively to a range of different customer service situations

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence
can be gathered through a variety of ways including direct observation, portfolio, supervisor’s reports,
project work, samples and questioning. Questioning techniques should not require language, literacy
and numeracy skills beyond those required in this unit of competency. The candidate must have access
to all tools, equipment, materials and documentation required. The candidate must be permitted to
refer to any relevant workplace procedures, product and manufacturing specifications, codes,
standards, manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. W here
assessment occurs off the job, that is the candidate is not in productive work, then an appropriate
simulation must be used where the range of conditions reflects realistic workplace situations. The
competencies covered by this unit would be demonstrated by an individual working alone or as part of
a team. The assessment environment should not disadvantage the candidate.

Unit Page 3 of 3
HS02004 Follow Organisation’s Health and Safety Policy

HS02004 Follow Organisation’s Health and Safety Policy

Unit Descriptor: This unit deals with the skills and knowledge required for following an
organisation’s health and safety policy. It describes the work
expectations associated with following organisational procedures for
hazard identification and risk control, utilizing strategies to prevent
infection in the workplace and working in a safe manner.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

Follow organisational Recognize hazards in the work area and report to

1.1
1 procedures for hazard supervisor according to workplace procedures
identification and risk control
Follow all organisational procedures and work instructions
1.2
for assessing and controlling risks accurately

Follow all organisational procedures for dealing with

1.3
accidents, fires and other emergencies within scope of
responsibilities and competencies

Raise occupational safety and health (OSH) issues with

1.4
designated personnel and co-workers in accordance with
organizational procedures

Keep work environment clean and tidy in accordance with

Utilise strategies to prevent 2.1
2 organisational procedures
infection in the workplace
Maintain personal hygiene practices in accordance with
2.2
Infection Prevention and Control standards

Dispose of items which may be contaminated according to

2.3
Infection Prevention and Control standards

Carry out work in accordance with defined procedures and

3.1
3 Work in a safe manner in a manner which ensures personal safety and the safety
of others

Follow all organisational safe work practices

3.2
Comply with and contribute to the manual handling risk
3.3
management system in the workplace

Follow all organisational procedures for reporting

3.4
symptoms and injuries to self and/or others

Follow all organisational procedures for reporting

3.5
maintenance and difficulties with tasks

Unit Page 1 of 3
HS02004 Follow Organisation’s Health and Safety Policy

RANGE STATEMENT
All range statements must be assessed:
4. Hazards include:
1. Relevant organisational procedures include:
 workplace workloads
 hazard identification policies and procedures  manual handling
 emergency, fire and accident procedures  patient handling
 Infection control guidelines (IPC)  toxic or hazardous substances/radiation
 procedures for the use of personnel  R.S.I
protective clothing and equipment  body fluids and human tissue
 hazard identification  infections
 job procedures and work instructions  fire
 waste management  clinical waste
 security procedures  ‘sharps’
 drug and alcohol use
 personal threat by patients, visitors and
other staff
 aggressive behaviour of patients ie
caused by
 mental health of patient or drug and
alcohol use
 gases

2. Organisational procedures for controlling risks 5. Items which may be contaminated may include:
include:
 syringes
 manual handling techniques  ‘sharps’
 strategies for reducing the amount of  clothing
manual handling required  food
 recognition of a hostile situation – how to  human tissue
deal with patients/visitors/staff who threaten  clinical waste
 strategies to ‘defuse’ potential problems  soiled linen

3. Organisational safe work practices include

procedures for:

 major risks
 security
 manual handling

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are significant hazards in the workplace

2. where to locate safety equipment such as fire extinguishers and emergency units and alarms
3. what are the workplace procedures that apply to fire, accidents and emergency situations
4. what are the potential hazards in the workplace and the risks/potential risks of certain behaviours,
layouts/features (behaviours include those resulting from drug and alcohol use by staff, visitors or
clients)
5. what is the impact of drug and alcohol use on safety in the workplace

Unit Page 2 of 3
HS02004 Follow Organisation’s Health and Safety Policy

6. what are the legislative requirements and best practice approaches to OSH
7. what are the rights and obligations of employees and employers regarding OSH
8. what are the reporting mechanisms required for workplace injury and compensation claims
9. how to use safety equipment
10. how to perform lifting, lowering and transfer techniques of manual handling
11. how to implement practices that prevent or minimise risk
12. how to apply safe handling practices and other safety procedures
13. how to correctly use equipment according to manufacturers’ specifications
14. how to recognize and report workplace hazards including drug and alcohol use and mental health
issues

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a.work safely, and follow the organisation’s OSH policies and procedures
b.comply with the Infection, Prevention and Control standards

(2) Context of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic.
Evidence can be gathered through a variety of ways including direct observation, supervisor’s
reports, project work, practical demonstration of tasks and functions and oral and written
questioning. Questioning techniques should not require language, literacy and numeracy skills
beyond those required in this unit of competency. The candidate must have access to a suitable
venue and all materials and documentation required. The candidate must be permitted to refer to
any relevant workplace procedures, product and manufacturing specifications, codes, standards,
manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job.
Where assessment occurs off the job, that is the candidate is not in productive work, then an
appropriate simulation must be used where the range of conditions reflects realistic workplace
situations. The competencies covered by this unit would be demonstrated by an individual
working alone or as part of a team. The assessment environment should not disadvantage the
candidate.

Unit Page 3 of 3
 CSACOR0021A Plan and organise work

CSACOR0021A: Plan and organise work

Competency Descriptor: This unit deals with the skills and knowledge required to effectively
plan and organise work assignments, and applies to all individuals
working in the allied health sector

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

1. Identify work requirements 1.1 Instructions for work schedule and performance and quality
assurance requirements are received understood and
clarified where necessary.

2. Plan process to complete work 2.1 Tasks are identified, prioritised and sequenced to achieve
effective completion of work.

3. Select tools and equipment 3.1 Personal protective equipment is correctly identified and
selected to suit job requirements.

3.2 Appropriate tools and equipment are identified and selected

for required service.

4. Demonstrate safe and efficient 4.1 Service is provided safely in a logical and efficient sequence.
sequence of work

4.2 Tools, supplies and equipment are safely stored when not in
immediate use.

5. Report outcomes 5.1 Verbal report is given to appropriate person on completion of

service and relevant client details entered on database.

6. Clean up 6.1 Unused materials are safely stored at appropriate area.

6.2 Empty containers and waste material are removed from

service area.

6.3 Service area is left clean, safe and secure on completion.

6.4 Tools and equipment are cleaned, maintained and stored.

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 CSACOR0021A Plan and organise work

RANGE S TATEMENT
Work organisation sequence may range from receiving instructions, to carrying out task, to cleaning up
task.

Work plan may be either written or verbal and may include the following:
preparation of work area
selections of tools and equipment
handling of materials, tools and equipment
housekeeping requirements

Work schedule may be carried out in a singular application or in a team situation.

Work schedule and performance may have to adhere to quality assurance policy and procedures.

EVIDENCE GUIDE
Competency is to be demonstrated by safe and effective preparation using any of the range of work
sequences listed within the range of variables statement relative to the work environment.

(1) Critical Aspects and Evidence

It is essential that competence is observed in the following aspects:

indicate compliance with Occupational Health and Safety regulations applicable to care facility
indicate compliance with organisational policies and procedures including quality assurance
requirements
carry out correct procedures prior to and during the provision of service to clients/patients
communicate to enable efficient individual/organisational planning of work

(2) Pre -requisite Relationship of Units

Nil

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 CSACOR0021A Plan and organise work

(3) Underpinning Knowledge and Skills

Knowledge Skills
A knowledge of: The ability to:

policies and procedures in regard to follow instructions, perform tasks

planning and organising allocated according to care facility procedures,
duties plan and prioritise tasks
care facility and equipment safety use equipment correctly
requirements prepare and maintain work area
equipment select and use products according to
materials appropriate to the task manufacturer’s instructions
products handling apply quality assurance
quality assurance

(4) Resource Implications

The following resources should be made available:

access to an equip care facility with patients/clients

(5) Method of Assessment

Evidence may be collected in a variety of ways including:

direct observation
oral questioning
written test
supporting statement from supervisor or previous employer
case study

Competency in this unit may be demonstrated concurrently.

(6) Context of Assessment

This unit must be assessed through practical demonstration on -the-job or in a si mulated workplace
environment dealing with a variety of services and a range of communication processes with clients
result until competency is achieved.

The underpinning knowledge may be assessed off -the-job with the use of written or verbal items
inclusive of short answer or case studies.

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 CSACOR0021A Plan and organise work

CRITICAL EMPLOYABILITY SKILLS

Three levels of performance denote level of competency required to perform a task. These levels do not
relate to the NCTVET Qualification Framework. They relate to the seven areas of generic competency that
underpin effective workplace practices.

Levels of Competency
Level 1. Level 2. Level 3.
Carries out established Manages process Establishes principles and
processes Selects the criteria for the procedures
Makes judgement of evaluation process Evaluates and reshapes process
quality using given criteria Establishes criteria for evaluation

Collecting, analysing and organising ideas and information Level 1

Communicating ideas and information Level 1
Planning and organising activities Level 1
Working with others and in teams Level 1
Use mathematical ideas & techniques Level 1
Solve problems Level 1
Using technology Level 1

Please refer to the Assessment Guidelines for advice on how to use the Critical Employ ability Skills.

Copyright 2007 Caribbean Association of National Training Agencies (CANTA) Page 4 of 4

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the publishers.
HS00303 Support Clients with Activities of Daily Living

HS00303 Support Clients with Activities of Daily Living

Unit Descriptor: This unit deals with the skills and knowledge required to assist clients with
meeting their basic daily needs in a health care setting.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

Follow work schedule and/or clarify instructions from

1 1.1
Obtain client requirements
1.2
registered nurse to obtain client requirements
Identify and respond to the needs of the client according to
workplace procedure

2 Provide support to carry out Assist client to carry out hygiene needs according to
2.1
activities workplace hygiene requirements

2.2 Assist client with their dietary and nutritional needs

according to the registered nurse's instructions

2.3 Assist client to maintain a level of comfort according to

client request and registered nurse’s instructions

2.4 Assist client to maintain their elimination needs according

3 Report client activity
to client’s request and in accordance with workplace
hygiene principles
Report to registered nurse observations made and
3.1
assistance provided to support client’s activities of daily
living according to workplace policy
3.2
Inform registered nurse of client requests and special
needs according to workplace policy

Unit Page 1 of 3

.
HS00303
RANGE STATEMENT
All range statements must be assessed:
1. Clients include:
 category I
 category II
2. Activities of daily living include:
 physical needs
 hygiene needs
 dietary needs
 elimination needs
3. Hygiene needs include:
 accompanying client to the bathroom
 assisting client to take a bath in
bathroom/bed
 assisting client to groom themselves
- haircare, nailcare, footcare,
mouthcare and changing of clothes
 assisting client to wash hands after
using bedpan/urinal
4. Dietary needs include:
 delivering serving tray and water to
client’s bedside
 assisting client with client’s diet and
oral fluid intake and nutritional needs
 applying strategies to assist client
with diet and oral fluid intake
 assisting client with oral hygiene after
eating
 removing tray from bedside and
replenishing water jugs
.
Support Clients with Activities of Daily Living
5. Maintain a level of comfort includes:
 applying the principles and
techniques of safe manual handling to
assist with client movement
 assisting client to get in and out of
bed
 accompanying client to treatment
area for dressing and treatment
 maintaining client’s privacy during
transportation
 escorting client from the ward to the
closest exit area, or to available
transport upon discharge
 escorting client to relevant
department
6. Elimination needs include:
 escorting client to the bathroom or
offering bedpan or commode
 collecting and/or disposing of content
of bedpan or commode
 assisting client to care for self after
using bathroom, bedpan or commode
 assisting client during a vomiting
episode
Unit Page 2 of 3
HS00303 Support Clients with Activities of Daily Living

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are basic hygiene needs of clients and principles of hygiene

2. what are the workplace procedures and legislation that relate to the privacy and care of
the client
3. who are category I and II clients
4. what is one’s own role and function in assisting clients with activities of daily living
5. what are the basics of manual handling to safely move clients
6. what are the nutritional needs required by clients
7. how to clarify and follow work instructions or work schedules
8. how to assist clients with their daily needs
9. how to maintain client privacy
10. how to assist clients with grooming
11. how to assist and encourage clients to consume their meals and oral fluids
12. how to assist clients to meet their elimination needs

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a. work safely at all times in accordance with workplace health and safety policy
b. ensure client’s privacy when assisting with activities of daily living
c. assist clients to carry out activities of daily living
d. report on observations and activities of client to registered nurse

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic.
Evidence can be gathered through a variety of ways including direct observation,
supervisor’s reports, project work, samples and questioning. Questioning techniques
should not require language, literacy and numeracy skills beyond those required in this
unit of competency. The candidate must have access to all tools, equipment, materials
and documentation required. The candidate must be permitted to refer to any relevant
workplace procedures, product and manufacturing specifications, codes, standards,
manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the
job. W here assessment occurs off the job, that is the candidate is not in productive work,
then an appropriate simulation must be used where the range of conditions reflects realistic
workplace situations. The competencies covered by this unit would be demonstrated by
an individual working alone or as part of a team. The assessment environment should not
disadvantage the candidate

Unit Page 3 of 3

.
HS00304 Provide Support to Carry out Assessment Procedures for Clients

HS00304 Provide Support to Carry out Assessment

Procedures for Clients
Unit Descriptor: This unit deals with the skills and knowledge required to assist registered
nurses in carrying out assessment procedures for clients.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

Collect specimen/samples for testing according to registered

1 1.1
Collect specimen from clients nurse’s instructions and workplace health and safety policy
for testing
Maintain client’s right to privacy and maintain confidentiality
1.2
of samples according to workplace policy

Facilitate client’s self-care after providing specimen

1.3
according to workplace procedures

Transport specimen to laboratory as instructed by registered

1.4
nurse and in accordance with workplace policy

2 Escort clients and perform Escort clients to relevant area for assessment procedures as
2.1
errands instructed by registered nurse

Collect client assessment reports if available as instructed

2.2
by registered nurse
Return client to ward and report to registered nurse on
2.3
return according to workplace procedures

2.4 Perform various related errands as instructed by registered

nurse and report on return from errands

Unit Page 1 of 2
HS00304 Provide Support to Carry out Assessment Procedures for Clients

RANGE STATEMENT
All range statements must be assessed:

1. Specimens/ samples includes: 2. Escort client to relevant areas include:

 urine  for X-rays

 sputum  for ultrasounds
 stool  for physiotherapy
 vomitus
 blood
 wound swab

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are the procedures for collecting specimens/ samples from clients
2. what are the clients’ right to privacy and workplace confidentiality policy
3. what are the hygiene and health and safety requirements for collecting specimens/
samples
4. where are various departments located for client assessment procedures
5. how to assist client with self care after collection of specimen
6. how to transport specimens to a laboratory within a health facility

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a. ensure client’s privacy in carrying out assessment procedures

b. assist with collection of specimen/samples from clients
c. collect reports and execute errands

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and
authentic. Evidence can be gathered through a variety of ways including direct
observation, supervisor’s reports, project work, samples and questioning. Questioning
techniques should not require language, literacy and numeracy skills beyond those
required in this unit of competency. The candidate must have access to all tools,
equipment, materials and documentation required. The candidate must be permitted to
refer to any relevant workplace procedures, product and manufacturing specifications,
codes, standards, manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the
job. W here assessment occurs off the job, that is the candidate is not in productive work,
then an appropriate simulation must be used where the range of conditions reflects
realistic workplace situations. The competencies covered by this unit would be
demonstrated by an individual working alone or as part of a team. The assessment
environment should not disadvantage the candidate.

Unit Page 2 of 2
HS00305 Facilitate the Maintenance of a Clean Environment

HS00305 Facilitate the Maintenance of a Clean

Environment
Unit Descriptor: This unit deals with the skills and knowledge required to assist in
maintaining a clean and safe clinical area and work environment
according to Infection, Prevention and Control (I.P.C) guidelines.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

1 1.1
Maintain client’s Prepare clients bed with linen and sanitize bedside lockers
accommodation in ward using I.P.C guidelines
Clean all equipment and furnishings surrounding client’s
1.2
bedside according to I.P.C. guidelines and workplace policy

Clean bed and furnishings around bedside upon discharge

1.3
of client according to registered nurse’s instructions

1.4 Assist with the changing of bedside drapes according to

2 Clean non-clinical areas
workplace policy
Dispose of all waste in accordance with I.P.C guidelines
1.5
Sanitize all countertops in non-clinical areas, using cleaning
2.1
agents prescribed by the workplace

2.2 Clean and scrub equipment according to health and safety

guidelines
Store equipment according to workplace policy
2.3
Check that countertops are free of equipment at the handing
2.4
over of each shift in accordance with workplace policy

Report any defects in non-clinical areas, including

2.5
equipment, to registered nurse or relevant personnel

3 Prepare clinical areas to Clean and/or check that the examination bunks and beds
3.1
conduct clinics are ready for receiving clients, according to health and
safety guidelines

Clean and/or check bowls and receptacles are ready for

3.2
collecting specimen for testing according to workplace
procedures

Maintain stock levels within preparation rooms and nurse’s

3.3
station according to workplace guidelines

Report on work activities to the registered nurse according

3.4
to workplace policy

Unit Page 1 of 3
HS00305 Facilitate the Maintenance of a Clean Environment

RANGE STATEMENT
All range statements must be assessed:

1. Clients beds include: 4. Clinical areas include:

 occupied  general ward area

 unoccupied  nurses/doctors station
 examination rooms
2. Equipment includes:
5. Non-clinical areas include:
 bed pans
 urinals  sluice room
 basins  pantry
 trolleys  doctors/nurses room
 bowls/kidney dishes
 classrooms

3. Bedside furniture and equipment

include:

 stool
 chair
 bedside table
 storage cupboards
 steps
 I.V. Poles

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are the I.P.C guidelines in relation to housekeeping

2. what are the health and safety policies of the organisation
3. what is own role in the workplace in facilitating the maintenance of a clean environment
4. why should the work environment be sanitized
5. how to sanitize furniture and equipment in the work environment
6. how to clarify and follow work schedule and/or registered nurse’s instructions
7. how to use cleaning agents according to manufacturer’s guidelines

Unit Page 2 of 3
HS00305 Facilitate the Maintenance of a Clean Environment

EVIDENCE GUIDE

(1) Critical Aspects of Evidence

Evidence should include a demonstrated ability to:

a. maintain a clean and safe clinical and non-clinical environment

b. follow I.P.C guidelines for housekeeping

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and
authentic. Evidence can be gathered through a variety of ways including direct
observation, supervisor’s reports, project work, samples and questioning. Questioning
techniques should not require language, literacy and numeracy skills beyond those
required in this unit of competency. The candidate must have access to all tools,
equipment, materials and documentation required. The candidate must be permitted to
refer to any relevant workplace procedures, product and manufacturing specifications,
codes, standards, manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the
job. W here assessment occurs off the job, that is the candidate is not in productive work,
then an appropriate simulation must be used where the range of conditions reflects
realistic workplace situations. The competencies covered by this unit would be
demonstrated by an individual working alone or as part of a team. The assessment
environment should not disadvantage the candidate.

Unit Page 3 of 3
HS00306 Prepare and Maintain Beds

HS00306 Prepare and Maintain Beds

Unit Descriptor: This unit deals with the skills and knowledge required to apply bed-
making and cleaning practices to a range of ‘beds’ to ensure clients
can safely occupy a clean bed.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

Candidates must be able to:

1 Prepare area for bed making 1.1 Use Personal Protective E quipment to p r e p a r e
bed f o r b e d m a k i n g according to workplace
policy

1.2 Clear bed and surroundings of medical and other

equipment before bed is stripped acc ord in g t o
wo rk plac e p o lic y
1.3 Check bed linen for displaced personal aids/equipment
and place such aids/equipment in appropriate
area/container according to workplace policy

2 Make bed 2.1 Strip bed linen where necessary, according to workplace
policy
2.2 Remove infectious waste and soiled linen and place in
appropriate container

2.3 Disinfect bed as required according to established

procedures

2.4 Re-position existing linen or place clean linen on

bed in accordance with workplace procedures

2.5 Handle reusable clean bed linen according to workplace

procedures

2.6 Clean mattresses and pillows according to schedule or

registered nurse’s instructions a n d o n d is c h a r g e o f
c li e n t in accordance with workplace policy
3 Leave bed ready for occupancy 3.1 Adjust bed height for occupancy and apply brakes
according to bed type

3.2 Keep bed and equipment/aids accessible and leave

bed ready for occupancy

Unit Page 1 of 3
HS00306 Prepare and Maintain Beds

3.3 Report any damages/faults to bed and surroundings to

4 Maintain personal hygiene
appropriate personnel
3.4 Clean or dispose of cleaning implements a nd
return to designated storage areas according to
workplace policy
4.1 Sanitize or dispose of Personal Protective Equipment
where applicable according to workplace policy

4.2 Maintain personal hygiene according to workplace

Infection, Prevention and Control guidelines

RANGE STATEMENT
All range statements must be assessed:
4. Infectious waste includes:
1. Beds include:
 sputum
 striker bed  vomit
 maternity delivery bed  faeces
 renal chair  urine
 balkan beam  perspiration
 trolley  wound drainage
 paediatric bed
 incubators 5. Personal Protective Equipment may include:
 orthopaedic beds
 gloves
 water beds
 cribs  gown
 electro-mechanical bed  face masks
 disposable shoe covers
 disposable caps
2. Bed linen includes:
6. Equipment includes:
 sheets
 blankets  rip p le m at tr ess
 quilts  egg carton mattress
 pillow cases  other pressure care devices
 under blankets  bedside table
 mattress protectors  bed end note holder
 draw sheets/mcintosh  chair lifts
 walking frames/sticks
3. Damages include those to:  commodes
 slings
 beds  splints
 equipment  patient hoist
 personal aids
 mattresses
 pillows
 linen

Unit Page 2 of 3
 HS00306 Prepare and Maintain Beds

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are the health and safety work practices

2. what is the importance of using Personal Protective Equipment
3. what are the cleaning procedures for different bed types
4. what are the infection control procedures and hygiene policies and procedures
5. what are the Occupational Safety and Health policies and procedures
6. what are the procedures for safe handling of soiled linen
7. what are the manual handling techniques
8. what are the safe lifting techniques
9. how to follow instructions from registered nurse and relevant personnel
10. how to undertake the disposal of clinical and infectious waste, including taking into account
opportunities to address waste minimisation, environmental responsibility and sustainable practice
issues
11. how to prioritize available resources and workload
12. how to prepare, make and leave different types of beds ready for occupancy

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a. perform work in a safe manner

b. make beds according to workplace policy
c. follow health and safety guidelines

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence
can be gathered through a variety of ways including direct observation, supervisor’s reports, project
work, samples and questioning. Questioning techniques should not require language, literacy and
numeracy skills beyond those required in this unit of competency. The candidate must have access to
all tools, equipment, materials and documentation required. The candidate must be permitted to refer
to any relevant workplace procedures, product and manufacturing specifications, codes, standards,
manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where
assessment occurs off the job, that is the candidate is not in productive work, then an appropriate
simulation must be used where the range of conditions reflects realistic workplace situations. The
competencies covered by this unit would be demonstrated by an individual working alone or as part of
a team. The assessment environment should not disadvantage the candidate.

Unit Page 3 of 3
 HS00307 Perform Clinical Measurements

HS00307 Perform Clinical Measurements

Unit Descriptor: This unit deals with the skills and knowledge required to
safely and competently assist in the undertaking of clinical
measurements for clients.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

Candidates must be able to:

1. Prepare for measurement 1.1 Obtain and clarify instructions from registered nurse to
ensure accuracy of duties

1.2 Use standard precautions to perform clinical

measurements according to workplace health
and hygiene policy

1.3 Select required equipment and material and check

for working order in line with registered nurse's
instructions

2. Obtain measurements 2.1 Confirm client identity and introduce own role in
assisting the registered nurse
2.2 Explain clinical measurement procedure clearly and
simply to the client to clarify its purpose with the guidance
and aid of the registered nurse

2.3 Answer client questions and discuss concerns about the

clinical measurement and refer to the registered nurse for
answers that are not known

2.4 Maintain confidentiality of client information according to

workplace policy

2.5 Follow personal hygiene and infection control procedures

when carrying out clinical measurements

2.6 Prepare and position client for clinical measurement to

produce valid, reliable and accurate results, in
accordance with registered nurse’s instructions

2.7 Deal with any issues that may arise or signs of distress
shown by the client while clinical measurements are being
carried out according to the registered nurse’s instructions

Unit Page 1 of 5
 HS00307 Perform Clinical Measurements
3.1 Conduct re-measurement if results are unreliable, in
accordance with the registered nurse’s instructions
3.2 Provide measurement results to registered nurse according
to workplace policy
3. Report measurement
results 3.3 Communicate outcome of measurements clearly and
simply to client, if required, and in accordance
with registered nurse’s instructions

4. Follow up clinical measurement 4.1 Assist client post-clinical measurement as directed by

the registered nurse

4.2 Clean equipment and work area and dispose of waste

in line with practice protocols and infection control
procedures

4.3 Place instruments and equipment for sterilisation in

designated location according to workplace procedure

4.4 Return equipment and supplies to designated storage

location according to workplace procedures

4.5 Wash hands and maintain personal hygiene in line

with Infection Prevention and Control guidelines

Unit Page 2 of 5
 HS00307 Perform Clinical Measurements
RANGE S TATEMENT
All range statements must be assessed:

1. Clinical measurements include: 8. Instructions include:

 height  verbal
 weight  standing orders
 body measurements eg- abdominal girth  written
 body fluids

2. Standard precautions include: 9. Explain clinical measurements include:

 hand washing  confirming the client understands and

 wearing of Personal Protective Equipment (P.P.E.) agrees to the measurement(s) about to be
 avoiding contact with bodily fluids undertaken
 confirming that the client's and/or
3. Confirm client identity includes: guardian/carer's questions have been
adequately answered
 confirming client’s name & Date of Birth (DOB)
 checking Identification band 10. Preparing and positioning the client
includes:
4. Confidentiality of client information includes:
 removing clothing
 adherence to Patient’s Bill of Rights and  sitting
Responsibilities  standing
 information disclosed to an appropriate person  lying face down or face up on exam bed
consistent with the responsibility of this position
 secure positioning of client using either
 legal and ethical requirements guardian/carer, assistant or self
 treatment room with privacy  instructing client appropriately, eg not to
move
5. Issues include:  discontinuing procedure if client is
uncooperative
 fainting/loss of consciousness
 client struggling, kicking, biting, etc 11. Signs of distress include:
 client movement
 equipment failure or breakage  agitation
 client refusing to cooperate  loss of consciousness
 crying
6. Assist client includes:  aggression
 client appearing pale, cold, clammy,
 helping client to different position  sweating, slumping, shallow breathing
 providing client with supplies, eg tissues or wipes  client complaining of light-headedness
 retrieving client's personal effects, eg clothing, for  or dizziness
easy access
 client verbally refusing
 helping client with movement and ambulation

Unit Page 3 of 5
 HS00307 Perform Clinical Measurements
7. Personal hygiene and infection control
procedures include:

 legislation
 Infection Prevention and Control (I.P.C.)
guidelines
 industry standards
 organisation procedures
 standard precautions such as hand washing
procedures
 direct instructions from registered nurse

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are clinical measurements, including relevant medical terminology, relevant practice
protocols, scope of own medical assisting role and the sequence in which tasks occur
2. how to use and care for equipment and supplies
3. what are cultural and religious factors in relation to the human body
4. how to deal with difficult clients
5. how to provide initial response to medical emergencies
6. what is the importance of effective communication
7. what is Infection control and application of Standard Precautions
8. what are proper waste disposal and cleaning procedures including handling spillages
9. what are relevant legislation, industry standards and codes of practice
10. how to recognise and deal with medical emergencies
11. how to assist with clinical measurements, including - operating equipment correctly and in
accordance with manufacturers' specifications, prioritising tasks, selecting and preparing
instruments and equipment as directed by the registered nurse
12. how to deal with conflict
13. how to interact appropriately with clients from a range of cultural, linguistic, social and
religious backgrounds and physical and mental abilities
14. how to interact appropriately with members of the health care team
15. how to maintain client confidentiality
16. how to observe signs of client distress
17. how to put clients at ease
18. how to use technology according to manufacturer’s guidelines, including medical equipment

Unit Page 4 of 5
 HS00307 Perform Clinical Measurements

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a. work safely in accordance with workplace health and safety policies

b. prepare clients for clinical measurements
c. assist the registered nurse in performing clinical measurements
d. perform follow up clinical procedures

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence
can be gathered through a variety of ways including direct observation, supervisor’s reports, project
work, samples and questioning. Questioning techniques should not require language, literacy and
numeracy skills beyond those required in this unit of competency. The candidate must have access to
all tools, equipment, materials and documentation required. The candidate must be permitted to refer
to any relevant workplace procedures, product and manufacturing specifications, codes, standards,
manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where
assessment occurs off the job, that is the candidate is not in productive work, then an appropriate
simulation must be used where the range of conditions reflects realistic workplace situations. The
competencies covered by this unit would be demonstrated by an individual working alone or as part of
a team. The assessment environment should not disadvantage the candidate.

Unit Page 5 of 5
 HS00308 Apply basic first aid

HS00308 Apply basic first aid

Unit Descriptor: This unit deals with the skills and knowledge required to
identify the need for and the application of first aid until the
arrival of medically qualified personnel.

ELEMENTS PERFORMANCE CRITERIA

Candidates must be able to:

1. Identify the need for first aid 1.1 Make initial assessment of extent and nature of first aid
required from personal observation and/or witness reports

1.2 Report initial assessment to personnel/emergency

services in accordance with workplace procedures

2. Ensure the safety of client and 2.1 Make client as comfortable as possible and reassure by
self word, manner and actions according to workplace
guidelines

2.2 Maintain hygiene and use Personal Protective Equipment if

necessary for protection of the client and self
according to workplace health and safety policy

2.3 Identify hazards to the client and self and take

appropriate action to prevent further injury to either party
according to workplace health and safety policy and
Infection, Prevention and Control (I.P.C) guidelines

3. Assess patient and apply first 3.1 Check for responsiveness of client and assess client
aid against the CAB (Circulation, Airway, Breathing) model if
unresponsive

3.2 Provide treatment appropriate to the client's injuries in

accordance with recognised first aid techniques

3.3 Operate/apply first aid equipment in accordance with

recognised procedures and manufacturer’s instructions

3.4 Monitor and report client's condition as required by

workplace procedures, modifying treatment as appropriate

3.5 Maintain treatment until qualified medical assistants

assume responsibility in accordance with workplace
policy

3.6 Provide additional assistance as requested by

medical/emergency personnel

3.7 Report details of first aid administered to medical personnel

and supervisor in accordance with workplace procedures

Unit Page 1 of 4
 HS00308 Apply basic first aid

4. Complete work 4.1 Recover and/or restore first aid equipment (if practical)
and store according to workplace procedure
4.2 Dispose of medical waste in accordance with workplace
policy and Infection Prevention and Control guidelines

4.3 Report equipment faults in accordance with

workplace procedures

Complete documentation as required by legislative,

4.4
regulatory and workplace requirements for workplace
accidents
RANGE STATEMENT
All range statements must be assessed:
4. First aid equipment includes:
1. First aid includes:
 first aid kit
 Cardio-Pulmonary Resuscitation (CPR)
 Personal Protective Equipment (P.P.E.)
 bleeding control
 stretcher (may be improvised)
 spinal injury care
 mouth protective devices
 basic patient management
 splints
 stabilising fractures
 slings
 minor burns
 skin abrasions
 choking 5. Personal Protective Equipment (P.P.E) include:
 seizures
 poisoning  safety glasses/goggles
 hair caps
2. The provision of first aid and  gloves
workplace responsibilities is to  footwear
conform to:  protective clothing
 Occupational Safety and Health (O.S.H.)
requirements
 6. Relevant workplace policies and procedures
Material safety management systems
include:
 hazardous substances handling requirements
 safe operating procedures
 Infection, Prevention and Control (I.P.C.)  risk management policies and procedures
guidelines  first aid procedures
 safe manual handling and lifting procedures
3. Medical/emergency personnel includes:  emergency, fire and accident procedures
 supervisors  materials safety procedures
 managers  personal safety procedures
 team leaders  procedures for the use of Personal Protective
 doctors Equipment
 first aid attendants/other medically trained staff  job procedures and work instructions
 specified Occupational Safety and Health  Infection, Prevention and Control (I.P.C)
personnel guidelines
 other persons authorised or nominated by the
organisation to perform, approve, inspect and 7. Recover and/or restore first aid equipment
direct specified work includes:

 clean
 inspect
Unit Page 2 of 4
 HS00308 Apply basic first aid

 test
 refurbish
 replace

UNDERPINNING KNOWLEDGE & SKILLS

Candidates must know and understand:

1. what are workplace procedures and requirements for the treatment of workplace injuries
2. what are the reporting responsibilities and requirements
3. what are the basics of the provision of first aid including:
 systems of the body (respiratory, skeletal, digestive, circulatory, nervous, urinary, skin)
 causes and care of unconsciousness
 priorities for life support (CAB model)
 resuscitation techniques
 bleeding control and laceration treatment
 patient assessment
 principles of initial patient care
 care and treatment of fractures and soft tissue injuries
 care and treatment of burns
 care and treatment of poisoning
 care and treatment of seizures
 care and treatment of choking
4. how to collect, organise and analyse information related to workplace health and safety systems and
procedures and the application of these to work situations
5. how to communicate ideas and information on workplace safety issues including the treating and
recording/reporting of workplace incidents/accidents/illnesses and interpersonal communication with
casualties
6. how to work with others and in a team to promote an awareness of first aid within the workplace and its
provision when required
7. how to use problem solving skills to assess and determine treatments and priorities in providing first aid
to a patient
8. how to use the workplace technology related to the reporting, recording and responding to workplace
injuries and illnesses

EVIDENCE GUIDE
(1) Critical Aspects of Evidence
Evidence should include a demonstrated ability to:

a. identify and respond to injuries occurring in the workplace

b. follow workplace procedures for providing first aid in the workplace
c. apply emergency response first aid
d. provide appropriate treatment to and monitor client's condition
e. report injuries, changes in condition and treatment provided

Unit Page 3 of 4
 HS00308 Apply basic first aid

(2) Method of Assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence
can be gathered through a variety of ways including direct observation, portfolio, supervisor’s reports,
project work, samples and questioning. Questioning techniques should not require language, literacy
and numeracy skills beyond those required in this unit of competency. The candidate must have
access to all tools, equipment, materials and documentation required. The candidate must be
permitted to refer to any relevant workplace procedures, product and manufacturing specifications,
codes, standards, manuals and reference materials.

(3) Context of Assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. W here
assessment occurs off the job, that is the candidate is not in productive work, then an appropriate
simulation must be used where the range of conditions reflects realistic workplace situations. The
competencies covered by this unit would be demonstrated by an individual working alone or as part of
a team. The assessment environment should not disadvantage the candidate.

Unit Page 4 of 4
 GLOSSARY OF TERMS
Occupational Standards

Occupational Standards of competence are industry-determined specifications of performance, which

describe the knowledge, skills and attitudes required by a worker in the performance of a particular role
in the workplace. They specify what a person should know and do in order to carry out the functions of a
particular job in the work environment. They are the building blocks for all activities in a competency-
based training and certification system. An Occupational Standard is made up of a qualification plan, a
unit title, elements, performance criteria, range statements, underpinning knowledge and skills and
evidence guide.

Qualification Plan – The Qualification Plan identifies the Mandatory units which are those units that are
necessary to deem a candidate competent in the occupational area and provide flexibility in different wok
environments. It also contains the Title and Level of the qualification to be awarded.

Unit Title - The unit title is a succinct statement of the outcome of the unit of competency. It reflects the
major activities or functions of an individual’s work as well as the discreet units of work.

Unit Descriptor - The unit descriptor communicates the content of the unit of competency and the skill
area it addresses.

Elements - These are the basic building blocks of the unit of competency. They describe the tasks in which
competence should be demonstrated in order to carry out the specific function.

Performance Criteria - These are the descriptions of the outcomes of performance required for successful
achievement of an element. They specify the required performance in relevant tasks, roles, skills and
applied knowledge that enables competent performance.

Range Statement - This describes the essential operating conditions that should be present in training and
assessment, depending on the work situation, needs of the candidate, accessibility of the item and local
industry contexts. It lists the parameters in which candidates much demonstrate their competence.

Underpinning Knowledge and Skills – The knowledge identifies what a person needs to know to perform
the work in an informed and effective manner. The skills describe the application of knowledge to
situations where understanding is converted into a workplace outcome.

Evidence Guide - The Evidence Guide is critical in assessment as it provides information to Training
Providers and Assessors about how the described competency should be demonstrated. It provides a range
of evidence for the Assessor to make a determination of competence and defines the assessment context.
The Evidence Guide describes:

 Conditions under which competency must be assessed including variables such as the assessment
environment or necessary equipment
 Suitable methodologies for conducting assessment including the potential for workplace
simulation
  Resource implications, for example access to particular equipment, infrastructure or situations
 How consistency in performance must be assessed over time, various contexts and with a range of
evidence

Level 1 – Directly supervised worker

Recognizes competence in a range of varied work activities performed in a variety of contexts. Most work
activities are simple and routine. Collaboration with others through work groups or teams may often be a
requirement. Substantial supervision is required especially during the early months evolving into more
autonomy with time.

Level 2 – Supervised skilled worker

Recognizes competence in a broad range of diverse work activities performed in a variety of contexts.
Some of these may be complex and non-routine and involve some responsibility and autonomy.
Collaboration with others through work groups or teams and guidance of others may be required.

Level 3 – Independent/autonomous skilled worker

Recognizes competence in a broad range of complex, technical or professional work activities performed
in a wide variety of contexts, with a substantial degree of personal responsibility and autonomy.
Responsibility for the work of others and the allocation of resources are often a requirement. The
individual is capable of self-directed application, exhibits problem solving, planning, designing and
supervisory capabilities.

Level 4 – Supervisory specialist worker

Recognizes competence involving the application of a range of fundamental principles and complex
techniques across a wide and unpredictable variety of contexts. Requires very substantial personal
autonomy and often significant responsibility for the work of others, the allocation of resources, as well
as personal accountability for analysis, diagnosis, design, planning, execution and evaluation.

Level 5 – Managerial professional worker

Recognizes the ability to exercise personal professional responsibility for the design, development or
improvement of a product, process, system or service. Recognizes technical and management
competencies at the highest level and includes those who have occupied positions of the highest
responsibility and made outstanding contribution to the promotion and practice of their occupation.