ENRIQUE V. FLORA JR.

Blk 10 Lot 8 Dao St., Greenfields 1, Novaliches, Quezon City

+63 9958510802
masterjay1105@gmail.com

EMPLOYMENT HISTORY

Database Administrator / Technical Consultant - DXC Technology

Cyberpod 2, Eton Centris, EDSA corner Quezon Ave., Quezon City
June 2018 – June, 2019

 Responsible for monitoring and maintaining system health and security

 Schedule and perform regular server maintenance
 Perform server patching and updates
 Create accounts for users and assign security levels
 Contributes to team effort by accomplishing related results as needed

Service Desk Analyst / Service Desk Analyst Level 2– Hewlett Packard Enterprise / DXC Technology
Cyberpod 2, Eton Centris, EDSA corner Quezon Ave., Quezon City
October 2015 – June 2018

 Providing support via call and chat for internal users that are having trouble with their accounts, passwords, MS
Office applications, in-house software, and other applications.
 Receiving, managing and logging tickets from internal staffs/users via call and chat.
 Basic Active Directory knowledge.
 Escalate unresolved issues to designated support group.
 Back-up agent for Access Management Team: Processing users’ requests such as assigning digital tokens,
adding/removing IT services, activating active directory, etc.

Technical Support Representative – Transcom

Transcom, Tiendesitas, Pasig City
September 2012 – March 2014

 Gather customer’s information and determine the issue by evaluating and analyzing symptoms.
 Providing support for customers that are having issues with their Samsung tablets and phones.
 Interact with customers to provide information in response to inquiries, concerns, and requests.
 Escalate unresolved issues to designated support group.

Customer Service Representative – Dell International Services

Eastwood, Libis, Quezon City
April 2012 – September 2012

 Gather customer information and assist claims concerns

 Checking all relevant information to assess validity of complaints and possible causes
 Review insurance policy terms to determine if a loss is covered by insurance.
 Escalate unresolved issue to designated support group.

Customer Service Representative – Smart Communications

Universal Tower, Quezon Ave., Quezon City
October 2010 – December 2011

 Making outgoing calls to customers to ensure that internet service was successfully installed
 Perform basic troubleshooting whenever if there has interruption with the service
 Reschedule an appointment if there has a problem with the installation
EDUCATIONAL BACKGROUND

College: Associate in Computer Science – Asian Institute of Computer Studies

Regalado Ave., Fairview Quezon City
June 20014 – April 2006

Secondary: Novaliches High School

TS Cruz Subdivision, Novaliches, Quezon City
June 2002 – April 2004

Primary: San Agustin Elementary School

Barangay San Agustin, Novaliches, Quezon City
June 1994 – April 2000

PERSONAL INFORMATION

Date of Birth April 29, 1987

Place of Birth Negros Occidental
Sex Male
Status Single
Religion Catholic
Height 5’6”
Weight 110 lbs.
Father’s Name Enrique T. Flora
Mother’s Name Leonida V. Flora

CHARACTER REFERENCES

Irah Marcellana
Team Leader – Hewlett Packard Enterprise / DXC Technology
09274375697 / 09177710685

Thomas Earl Cruz

Level 2 / Remote Desktop Management – Hewlett Packard Enterprise / DXC Technology
09958936024

Ronald Malla
Technical Consultant – Hewlett Packard Enterprise / DXC Technology
09052060858