Browse FAXstf Pro Help

Getting Started

FAXstf Feature Overview

Using the FAXstf Pro Application

Sending a Fax

Sending a QuickFax

Group Faxing

Modem Status

www.smithmicro.com Fax History

Legal Notices
Help Topics FAXstf Pro Help : Welcome to FAXstf Pro!

FAXstf Overview Welcome to FAXstf Pro for Mac OS X!

Getting Started For answers to specific questions, type a word or phrase in the box above. To
explore what you can do with FAXstf Pro or FAXstf Server, click a topic on the left.
The FAXstf Pro
Application

Sending a Fax

Sending a QuickFax

Modem Status

Fax History

Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : Getting Started

FAXstf Overview After the initial installation of FAXstf Pro a setup assistant will open automatically
and guide you through the setup of FAXstf Pro. The steps outlined in the setup
Getting Started assistant are also listed below:

The FAXstf Pro

Application Step 1: Enter FAXstf Serial Number
In this step you will enter the FAXstf serial number that you received when you
Sending a Fax purchased FAXstf. After entering the serial number, status text will appear at the
bottom of the window confirming your number. Click Continue to proceed.
Sending a QuickFax
Step 2: Enter My Information
Modem Status In this step you will enter your contact information. This information will be used
to register your copy of FAXstf as well as populate the sender information of your
Fax History cover pages and page headers. Once all fields have been populated, click Continue
to proceed.
Multiple Users

FAQ Step 3: Product Registration

In this step you will register your copy of FAXstf. You can opt-out of notifications
Legal Notices from Smith Micro and its partners by unchecking the appropriate boxes. Click
Register Now to register FAXstf. Click Continue to proceed.
More Help Topics…

Note that FAXstf must be registered to obtain product support and product
updates.

Step 4: Important Notice

This step alerts you to the fact there there is a conflict between FAXstf and the
built-in fax capabilities of OS X. The ability to receive a fax by OS X must be
turned off for FAXstf to function properly on your machine. Failure to turn off the
built-in fax reception capability of OS X will result in competition for the modem
which will disable the modem. Click the Open Print and Fax Prefs button to be
taken to the System Preferences where you can turn this off. Click Continue to
proceed.

Step 5: Add FAXstf to the Printer Setup Utility

The FAXstf printer driver named FaxPrint was already added to the Printer Setup
Utility and configured by the FAXstf installer. If you would like to launch the Printer
Setup Utility and verify this or if you need to re-add FaxPrint manually click the
Open Printer Setup button. Click Continue to proceed.

Step 6: FAXstf Setup Complete!

You have completed the setup process for FAXstf and are ready to begin sending
and receiving faxes. Click Start FAXstf X to automatically launch the FAXstf Pro
application and begin.
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Help Topics FAXstf Pro Help : FAXstf Pro Overview

FAXstf Overview Welcome to FAXstf X Pro - the easiest way to put powerful fax management at your
fingertips! FAXstf X Pro has been engineered exclusively for users who need
Getting Started advanced intuitive features to send and receive faxes.

The FAXstf Pro

Below is a list of the most powerful features provided by FAXstf Pro. Click on the
Application feature to see detailed information about it.
Sending a Fax
Fax from any application
Sending a QuickFax FAXstf Pro will allow you to send a fax from virtually any document-based
application. Simply select FaxPrint as your printer to turn your machine into a fax
Modem Status machine.

Fax History
Quick Fax
Multiple Users Send a short 1 page fax directly from the FAXstf Pro application. No need to launch
another application. Preview your completed Quick Fax before sending it.
FAQ
Auto Print of received faxes
Legal Notices Automatically send faxes that you receive directly to the printer of your choice.

More Help Topics…

Auto Email of received faxes
Automatically forward faxes that you receive to your email.

Execute AppleScript's after receiving a fax

Execute any pre compiled AppleScript after receiving a fax.

Custom Cover Pages

FAXstf Pro allows you to select from a variety of pre-installed cover pages and page
headers. Of course, you can also create your own in the built-in cover page editor
using company logo's and/or other graphics for professional looking faxes.

Multiple Modem Support

FAXstf Pro can utilize multiple modems simultaneously to send and receive faxes.

Export to PDF, TIFF, or Fax

Faxes you have received or created can be exported from FAXstf Pro as PDF or TIFF
format. You can also export as fax format to quickly backup all of your important
faxes.

Address Book Lookup

When receiving a fax, FAXstf Pro will search your OS X Address Book for a fax
number that matches the remote station message of the person faxing you. The
name of that person will be displayed during fax reception.

Automatic fax reception

Faxes can be automatically received on any number of rings. You can also
configure FAXstf Pro to not answer incoming calls.

Automatic Fax Retries

Faxes that fail to go through for any reason will be automatically retried a
customizable number of times at a customizable interval.

Fax Schedule
Faxes can be scheduled to be sent at a later date.

Notify of Fax Reception

The FAXstf Pro icon in the Dock will quickly tell you how many unread faxes you
have in your Inbox.

Modem Detection
Not familiar with modems? FAXstf Pro will auto-detect and configure any Class 1
USB modem that also supports OS X.

Location Support
Create custom settings for different locations so faxing from the road is as easy as
faxing from the office.

Fax History
FAXstf Pro tracks the history of each fax. Quickly know to whom you have sent any
fax as well as the minute details of the fax transmission.

Fax Activity Log

A consolidated list of every fax you have sent or received. This log is preformatted
so you can save it as a tab-delimited text file to be imported into a database or
spreadsheet for accounting purposes.

Customizable Browser
The folder structure of FAXstf Pro application is fully customizable so you can
easily create archives for your important faxes.

Manual Send and Receive

Only have one phone line? No problem, FAXstf Pro supports the manual sending
and receiving of faxes.

Easy Fax Addressing

FAXstf Pro is tightly integrated with the Mac OS X Address Book. Automatically see
any destination in your Address Book that contains a fax number. Don't see the fax
number you want? No problem, just type in a name and/or fax number to address
the fax.

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Help Topics FAXstf Pro Help : About the FAXstf Pro Application

FAXstf Overview The FAXstf Pro application is the central location where you manage your fax
documents and configure all FAXstf Pro preferences. You can also fax directly from
Getting Started the FAXstf Pro application via Quick Fax or by forwarding an archived fax. The
FAXstf Pro application supports advanced features such as creation of custom
The FAXstf Pro cover pages, auto-emailing of received faxes, auto-printing of received faxes, and
Application AppleScript support. These options can be configured in the Preferences.

Sending a Fax
Creating custom Cover Pages and Page Headers
Sending a QuickFax The FAXstf Pro application utilizes a built-in cover page editor. You can use this
editor to create new custom cover pages or you can also manually create cover
Modem Status pages using the TextEdit application located in the Applications folder. Cover
pages can be created in the built-in editor using an existing cover page as a
Fax History template or you can start from a blank canvas.

Multiple Users Show me how to create cover pages in the FAXstf Pro application.
FAQ
Managing Faxes and Folders
Legal Notices There are many options available for managing your faxes. The most commonly-
used options are available in the button bar of the FAXstf Pro application. All
More Help Topics… options for managing faxes and folders are available in the Fax and Fax Folders
menus.

Viewing a fax
Printing a fax
Deleting a fax
Renaming a fax
Forwarding a fax
Emailing a fax
Moving faxes
Reviewing a fax's history
Creating fax folders
Deleting fax folders
Renaming fax folders
Exporting faxes
Importing faxes

FAXstf Pro Preferences

The FAXstf Pro Preferences is where all configuration options for FAXstf Pro exists.

Location
Modem Setup
Network
Fax Settings
My Information
 Cover Page

Quick Fax
You can send a short one-page fax directly from the FAXstf Pro application.

Sending a Quick Fax

Fax Activity Logging

There are two methods of keeping track of your fax usage. FAXstf Pro has a Fax
History feature which stores the individual history for every fax on a fax-by-fax
basis. FAXstf Pro also maintains a consolidated list of all faxes that you have sent
and received called the Fax Activity Log.

Fax History
Fax Activity Log

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Help Topics FAXstf Pro Help : Sending a Fax

FAXstf Overview Using FAXstf you can send any document as a fax using a fax modem and
telephone line from virtually any document-based application running in OS X. You
Getting Started can not send a fax from an application running in the Classic layer. To create and
send a fax or to schedule a fax to be sent at a later date, follow these simple steps:
The FAXstf Pro
Application
1. With the document you want to fax open in an application, select Print from
Sending a Fax the File menu. Notice that the default Print button in the right corner of the
sheet changes to Fax.
Sending a QuickFax 2. In the Print sheet select Fax Print in the Printer popup menu.
3. Select Fax Options from the printer options menu if not already displayed
Modem Status by default.
4. In the Send To tab select the fax destination(s) from the list. If the
Fax History destination does not exist you can add it from the Quick Address area. You
can also drag destinations into this list from Microsoft Entourage or Palm
Multiple Users Desktop.
5. Select the appropriate location from the Current Location popup menu
FAQ below the destinations list.
6. In the Cover Page tab select the Page Header and Cover Page that you want
Legal Notices to use. Enter the note that you want to appear on the cover page.
7. In the Quality tab select the fax quality and tone that you want to use. The
More Help Topics… highest quality is used by default.
8. In the Schedule tab you can set the send time of the fax if you wish to send
it at a later date. You can also elect to save this fax as a draft by clicking
the Save as Draft radio button. Do not modify these settings if you wish to
send this fax immediately.
9. Click the Fax button.

The fax will now be sent using the information that you have provided. The fax will
reside in the Out box of the FAXstf Pro application until it has been sent. Once
sent, it will be moved to the Sent folder. You can check for errors or transmission
details using the Fax History feature.

Helpful Information:

How do I send a fax to a group of people?

I don't see Fax Print in the Printer popup menu.

On Mac OS X 10.3+, FAXstf can not initialize my modem because it

is in use by another process. What do I do?

What if my fax is not sent successfully?

Where do the fax destinations come from?

I need to use a dial prefix or suffix when sending a fax.

What is a draft?

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Help Topics FAXstf Pro Help : Sending a QuickFax

FAXstf Overview A short 1 page fax can be sent directly from the FAXstf application. To send a
Quick Fax, follow these instructions:
Getting Started

The FAXstf Pro 1. Click the Quick Fax button in the button bar or select New Quick Fax from
Application the File menu.
2. In the Quick Fax window select the fax destination from the list of
Sending a Fax destinations. If the fax destination does not exist, click the Quick Address
button and add it. You can also address a Quick Fax using vCard's from
Sending a QuickFax Microsoft Entourage or Palm Desktop. Click here for more information
about using these address books.
Modem Status 3. Select your current location and the template to use for this Quick Fax.
4. Enter a quick note.
Fax History 5. Click the Preview button to see what your Quick Fax will look like when it is
received.
Multiple Users 6. Click the Send button.

FAQ Note that you can also save this Quick Fax as a draft for later use rather than fax it
immediately. To save the Quick Fax as a draft follow the steps above and click the
Legal Notices Save As Draft button rather than the Send button. The Quick Fax will be saved to
the Drafts folder of the FAXstf application.
More Help Topics…

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Help Topics FAXstf Pro Help : Faxing to a Group

FAXstf Overview FAXstf Pro is capable of sending a single fax to multiple destinations. Simply select
every user in the destinations list that you want to receive the fax. To send a fax to
Getting Started a OS X Address Book group, the group must already exist in the Mac OS X Address
Book. When addressing the fax simply click the checkbox next to the group name
The FAXstf Pro in the destinations list.
Application
To exclude someone in a group first check the checkbox next to the group name,
Sending a Fax then click the turn down arrow to the left of the group name and uncheck anyone's
name in the group to whom you do not want to send the fax.
Sending a QuickFax

Modem Status For help in creating groups in the Mac OS X Address Book, launch the Address Book
and select Address Book Help from the Help menu.
Fax History
Helpful Information:
Multiple Users

FAQ Show me how to send faxes to people in my Microsoft Entourage or

Palm Desktop address books
Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : Modem Status Messages

FAXstf Overview The Modem Status window will show you at any time as much information as
possible about the current status of every fax modem in use. When not sending or
Getting Started receiving a fax, messages about the current state of the modem are displayed
under the name of the modem in the window. Likewise, while sending or receiving
The FAXstf Pro a fax messages about the progress of the current fax transmission will be
Application displayed under the name of the modem. Below is a list of the messages that are
commonly displayed.
Sending a Fax

Sending a QuickFax Modem State Messages:

Below is a list of modem states that are commonly displayed in the FAXstf Modem
Modem Status Status window. These states occur when not sending or receiving faxes and tell you
about the current state of the modem itself.
Fax History
Waiting For Call: The modem is configured properly and ready to
Multiple Users send and receive faxes.

FAQ
Idle: The modem will not recognize inbound calls because the port
Legal Notices is closed. You are still able to send faxes in this state.

More Help Topics… Modem Not Configured: FAXstf Pro is aware of a modem but the
modem has not been configured for faxing. To configure the
modem open the FAXstf Preferences window, click the Modem Setup
button, then click the Reset Modem button followed by the Apply
Now button.

Disabled: Modem has been disabled. Faxes can not be sent or

received. To reactivate the modem open the FAXstf Pro Preferences
window, click the Modem Setup button, then select the desired state
in the Current State popup menu.

Detecting Modem: FAXstf Pro is communicating with the modem to

determine its type and capabilities.

In Use By Another Process: This modem is in use by another

process, possibly to connect to the Internet.

Fax Transmission Messages:

Below is a list of fax transmission messages that are commonly displayed in the
FAXstf Modem Status window. These states occur when sending or receiving a fax
and tell you about the progress of the current fax transmission.

Initializing: FAXstf Pro is initializing the modem to prepare it to

send and receive faxes.

Imaging Fax: FAXstf Pro is converting your document into a fax.

Dialing (fax number): The fax number dialed by the modem.

Ringing: FAXstf Pro has recognized an inbound call.

Answering: The desired number of rings has reached and FAXstf

Pro has answered the inbound call. Note that the number of rings
that FAXstf Pro answers the call on can be configured in the Modem
Setup panel of the FAXstf Preferences.

Sending Fax Page x of y: The current progress of the fax you are
sending.

Receiving Fax Page x: The number of pages that you have received
so far.

Job Failed (error number): The fax transmission failed. An error

code is displayed. This error code may be useful in determining the
cause of the failure.

Job Completed: The fax transmission completed successfully.

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Help Topics FAXstf Pro Help : Fax History

FAXstf Overview FAXstf Pro tracks the individual history of all faxes on a document-by-document
basis. This feature allows you to know every fax destination to which any fax was
Getting Started sent, exactly when it was faxed, the results of all transmissions, and even the
minute details of the fax such as the transmission speed, remote station message,
The FAXstf Pro and fax resolution. A post-processing that occurred to a received fax such as auto-
Application print or auto-email forwarding is also noted here.

Sending a Fax To view the history of any fax document that you have created or received simply
click the fax to select it and then click the Fax History button in the button bar of
Sending a QuickFax the FAXstf Pro application.The Overview tab of the Fax History sheet displays the
details of the last fax transmission. The Log File tab displays the entire history of
Modem Status
this fax document.Helpful Information:
Fax History
How do I see a consolidated record of every fax that I have sent or
Multiple Users received?

FAQ

Legal Notices

More Help Topics…

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 FAXstf Pro Help : Software License Agreement and Legal
Help Topics
Notices

FAXstf Overview Smith Micro Software License Agreement

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ("LICENSE") CAREFULLY BEFORE
Getting Started USING THE SOFTWARE. BY INSTALLING AND USING THE SOFTWARE, YOU ARE
AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO
The FAXstf Pro THE TERMS OF THIS LICENSE, DO NOT USE THE SOFTWARE. USING ANY PART OF THE
Application SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS.

Sending a Fax LICENSE

The software accompanying this License whether on disk, CD, or on any other media
Sending a QuickFax (collectively the "Software") are licensed, not sold, to you. You own the media on which the
Software is recorded but Smith Micro Software, Inc. and/or its licensor(s) (the
Modem Status “Manufacturer”) retain title to the Software. The Software in this package and any copies
which this License authorizes you to make are subject to this License.
Fax History

Multiple Users PERMITTED USES AND RESTRICTIONS

This License allows you to install and use the Software on a single computer or digital
FAQ device at a time. This License does not allow the Software to exist on more than one
computer at a time. You may make one copy of the Software in machine-readable form
Legal Notices for backup purposes only. The backup copy must include all copyright information
contained on the original. Except as permitted by applicable law and this License, you may
More Help Topics… not decompile, reverse engineer, disassemble, modify, rent, lease, loan, distribute, create
derivative works from the Software or transmit the Software over a network. You may,
however, transfer your rights under this License provided you transfer the related
documentation, this License and a copy of the Software to a party who agrees to accept
the terms of this License and destroy any other copies of the Software in your possession.
Your rights under this License will terminate automatically without notice if you fail to
comply with any term(s) of this License.

CONFIDENTIAL DISCLOSURE
This software contains trade secrets and proprietary know-how belonging to the
Manufacturer and it is being made available to you in strict confidence. Any use or
disclosure of this program, or its algorithms, protocols, or interfaces, other than in strict
accordance with this license agreement, may be actionable as a violation of the
Manufacturer's trade secret rights.

DISCLAIMER OF WARRANTY ON SOFTWARE

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR
SOLE RISK. THE SOFTWARE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND
AND THE MANUFACTURER ITS SUPPLIERS, DISTRIBUTORS AND ANY LICENSOR(S) EXPRESSLY
DISCLAIM ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO THE IMPLIED WARRANTIES AND/OR CONDITIONS OF TITLE, NON-
INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY OR SATISFACTORY QUALITY
AND FITNESS FOR A PARTICULAR PURPOSE. THE MANUFACTURER DOES NOT WARRANT
THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS,
OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE,
OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHERMORE, THE
MANUFACTURER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN
TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR
WRITTEN INFORMATION OR ADVICE GIVEN BY THE MANUFACTURER OR ANY AUTHORIZED
REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE SOFTWARE PROVE DEFECTIVE,
YOU (AND NOT THE MANUFACTURER OR ANY AUTHORIZED REPRESENTATIVE) ASSUME THE
ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. TITLE OR NON-
INFRINGEMENT OF THIRD PARTY RIGHTS, SOME JURISDICTIONS DO NOT ALLOW THE
DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMER OF IMPLIED WARRANTIES
ABOVE MAY NOT APPLY TO YOU, IN WHICH CASE THE DURATION OF ANY SUCH IMPLIED
WARRANTIES IS LIMITED TO SXITY (60) DAYS FROM THE DATE YOU FIRST INSTALLED THE
SOFTWARE ON YOUR COMPUTER; PROVIDED, HOWEVER, THAT YOUR SOLE AND EXCLUSIVE
REMEDY, AND MANUFACTURER'S SOLE OBLIGATION SHALL IN ANY CASE BE THAT
MANUFACTURER WILL, AT ITS OPTION, REPAIR OR REPLACE YOUR COPY OF THE
SOFTWARE, OR TERMINATE THIS LICENSE AGREEMENT AND REFUND AMOUNTS ALREADY
PAID THEREFOR BY YOU.

LIMITATION OF LIABILITY
REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL
PURPOSE OR OTHERWISE, TO THE EXTENT PERMITTED BY THE LAW OF THE JURISDICTION
IN WHICH LICENSEE OBTAINED THIS LICENSE, MANUFACTURER, ITS SUPPLIERS,
DISTRIBUTORS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, EXEMPLARY,
SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OF ANY CHARACTER, INCLUDING
BUT NOT LIMITED TO DAMAGES FOR COMPUTER MALFUNCTION, LOSS OF INFORMATION,
LOST PROFITS AND BUSINESS INTERRUPTION, AND THE COST TO OBTAIN SUBSTITUTE
SOFTWARE, ARISING IN ANY WAY OUT OF THIS AGREEMENT OR THE USE OF (OR INABILITY
TO USE) THE SOFTWARE HOWEVER CAUSED AND WHETHER ARISING UNDER A THEORY OF
CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF MANUFACTURER, ITS
SUPPLIERS, DISTRIBUTORS OR LICENSORS WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT
SHALL THE MANUFACTURER'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE
AMOUNT PAID FOR THIS LICENSE TO THE SOFTWARE.

EXPORT LAW ASSURANCES

Export, re-export of this Software is governed by the laws and regulations of the United
States and import laws and regulations of certain other countries. Export or re-export of
Software to any entity on the Denied Parties List and other lists promulgated by various
agencies of the United States Federal Government is strictly prohibited.

U. S. GOVERNMENT END USERS

The Software is provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the
U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the
Rights in Technical Data and Computer Software clause of DFARS 252.227-7013 or
subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights
clause at 48 CFR 52.227-19, as applicable. The Manufacturer is Smith Micro Software,
Inc., 51 Columbia, Aliso Viejo, CA 92656.

CONTROLLING LAW AND SEVERABILITY

If there is a local subsidiary of the Manufacturer in the country in which the Software
License was purchased, then the local law in which the subsidiary sits shall govern this
License. Otherwise, this License shall be governed by the laws of the United States and the
State of California, except for its conflicts of laws principles. Exclusive jurisdiction over
and venue of any suit arising out of or relating to this Agreement will be in the state and
federal courts of Orange County, California. If for any reason a court of competent
jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of
this License shall continue in full force and effect.

COMPLETE AGREEMENT
This License constitutes the entire agreement between the parties with respect to the use
of the Software and supersedes all prior or contemporaneous understandings regarding
such subject matter. No amendment to or modification of this License will be binding
unless in writing and signed by the Manufacturer.
Version 20050421
“FAXstf” and the Smith Micro logo are trademarks of Smith Micro Software, Inc.

Revision: CAK101607

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Help Topics FAXstf Pro Help : FAXstf Modem Status

FAXstf Overview You can easily see the current status of any fax-capable modem connected to your
machine using the FAXstf Modem Status window. To see the status window select
Getting Started Show Status from the Window menu of the FAXstf Pro application. The name of the
modem and it's current status are displayed. You can also click the Show Modem
The FAXstf Pro Status button in the button bar of the application if you have added it.
Application

Sending a Fax To stop a fax transmission simply click the Stop button.

Sending a QuickFax To see more details about the current fax transmission click the Show Details down
arrow of the window. This will display elapsed time, name of the remote fax device,
Modem Status the remote station message, and the message log. Below is a brief description of
these items:
Fax History

Multiple Users Elapsed Time: The amount of time that has passed since FAXstf
began sending or received the fax.
FAQ
Speed: The speed of the current fax transmission.
Legal Notices

More Help Topics… Name: When sending a fax the name of the person you selected to
receive the fax will appear here. When receiving a fax if the remote
station message matches the fax number of any person in your Mac
OS X Address Book, the name of that person will be displayed here.

Phone Number: When sending a fax the fax number of the person
you selected to receive the fax will appear here. When receiving a
fax the station message of the remote fax device is displayed here.

Message Log: These are technical details of the communication

between FAXstf and the remote fax device. These details may be
helpful in the event of a fax transmission failure.

Helpful Information:

Tell me more about the messages that are displayed in the Modem
Status window.

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Help Topics FAXstf Pro Help : Multiple FAXstf Pro Users

FAXstf Overview Multiple users with login accounts on the same machine can use FAXstf Pro. After
installation and setup of FAXstf Pro, each user should login as they normally do. On
Getting Started the initial launch of FAXstf Pro you will be prompted by a registration window for
your serial number. Once the correct serial number has been entered you can
The FAXstf Pro register yourself as a FAXstf Pro user and configure the software.
Application

Sending a Fax FAXstf Preferences such as Fax Settings, Location preferences, your contact info
and cover page preferences are unique to each user. Note, however, that modem
Sending a QuickFax settings are global. Any changes made in the Modem Setup panel of the FAXstf
Preferences will be effective for all users logged into that machine.
Modem Status
Routing Received Faxes to other UsersWhen multiple people are using FAXstf Pro
Fax History on the same machine, each user has a drop box under the System In Box. All faxes
are received into the System In Box where they can be routed to other users. When
Multiple Users faxes are received the current user will only be able to view the first page of the fax
(to determine its owner). When it is determined to whom the fax belongs, it can be
FAQ dropped into the appropriate user's drop box. The fax will then be visible in that
persons In Box when he next logs in.
Legal Notices

More Help Topics… If you accidentally drop a fax onto the wrong
persons drop box you can simply undo it by
selecting Undo Fax Drop from the Edit menu.

Helpful Information:

Tell me more about the initial setup of FAXstf Pro

Tell me more about working with faxes within the FAXstf Pro
application

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Help Topics FAXstf Pro Help : Frequently Asked Questions

FAXstf Overview This information has been provided to help quickly answer your questions
regarding FAXstf Pro and FAXstf Server. A list of help topics for FAXstf Pro can be
Getting Started found here. If you are having trouble finding the answer to your question, try
typing your question into the Ask a Question field above.
The FAXstf Pro
This FAQ addresses questions for the FAXstf Pro and FAXstf
Application
Server products. Select your product:
Sending a Fax
FAXstf Pro FAXstf Server
Sending a QuickFax

Modem Status
FAXstf Pro Questions:
Fax History Q) Can I use the built in fax capabilities of Mac OS X 10.3 and newer and FAXstf Pro
simultaneously?
Multiple Users

FAQ A) No. To use FAXstf Pro in Mac OS X 10.3 and newer you must
disable the fax reception capability of the OS in the Print & Fax
Legal Notices panel of the System Preferences. More…

More Help Topics…

Q) Why can't I manually move or delete a fax from the Out box?

A) Faxes in the Out box can not be moved or deleted until all fax
retries have been exhausted. For example, if you have your
preferences set to retry every fax 3 times, the fax in the Out box
can not be moved until the 3rd attempt. Although, you can force-
delete any fax in the FAXstf Pro application at any time using
Option-Delete key combination.

Q) Does FAXstf Pro support Fast User Switching?

A) Yes. FAXstf Pro fully supports Panther (OS X 10.3) and newer.
Multiple logged in users on the same machine can fast-switch
between user accounts with no problems. More…

Q) Can I share my FAXstf printer driver to simulate network faxing?

A) No. If you share your printer drivers in Printer Setup Utility other
Panther users will be able to see your fax printer driver but will not
be able to use your machine to remotely send a fax. Our network
fax product, FAXstf X Server, does support true client-server
network faxing. Visit www.smithmicro.com for more information.
More…

Q) My Apple Internal Modem may not be generating calling tones when sending a
fax. How do I make sure that it does?

A) Add "T^" to the dial prefix in the Locations tab of the Modem
Setup preferences panel.

Q) What do I do if I get a -504 error when attempting to initialize my modem or

after clicking the Reset Modem button?

A) This error occurs when FAXstf has trouble communicating with

the modem. This can happen for a variety of reasons. You should
restart your Mac if this occurs to reset your modem. Note that a
restart is required in this case rather than logging out. A restart will
power cycle your modem and reset it where a logout will not.

Q) I do not see FAXstf Pro as a choice when attempting to add Fax Print to the
Printer Setup Utility.

A) First verify that the FAXstf.plugin component can be found at /

Library/Printers/SmithMicro on your hard drive. If not, you must
reinstall FAXstf Pro. If the FAXstf.plugin does exist in this folder,
delete it, then reinstall FAXstf Pro. Make sure you quit the Printer
Setup Utility application before reinstalling.

Q) How do I know if I can use my USB modem with FAXstf Pro?

A) The modem must be a Class 1 fax modem and also must support
Mac OS X 10.2 and later. Consult your modem's documentation for
this information. More…

Q) How do I send a fax from an application?

A) Select Print from the File menu then select FaxPrint as your
printer. Finally, select Fax Options from the options popup menu in
the print dialog. Select the destinations you want, enter a cover
page note, and click Print. More…

Q) Will my modem settings in FAXstf Pro effect my modem settings for connecting
to the Internet?

A) No. All modem settings in FAXstf Pro are specific to the fax
capabilities of the modem. These settings have no effect on
connecting to the Internet.

Q) Can I send a fax with my DSL or Cable modem?

A) No. A facsimile transmission requires an fax-capable analog

modem and an analog telephone line.
Q) How do I know if the cover page I created will work with FAXstf Pro?

A) Attempt to open it in TextEdit. If the cover page looks fine in

TextEdit then it will look fine when used as a cover page in FAXstf
Pro. Note that cover pages created in Microsoft Word are not
currently supported. You can also preview it in FAXstf Pro after
importing it.

Q) Why don't I see Fax Print in the list of printers in the print window when I select
Print from the File menu?

A) You need to add Fax Print to the Mac OS X Print Center as a

printer device before it is selectable as a printer in the print window.
More…

Q) Two people share my machine. Do I need to install FAXstf Pro for each user?

A) No. After FAXstf Pro has been installed each user simply needs to
log in to his account and launch the FAXstf Pro application, then
configure the preferences. More…

Q) My fax didn't send successfully. How do I find out why?

A) Faxes that encountered an error are denoted with a red gel dot.
Click on the fax and click the Fax History button in the button bar.
You will see the error code and description of the error in the Fax
History. More…

Q) Can I receive a fax if my machine is sleeping?

A) No, the machine is not capable of sending or receiving while

sleeping. However, if you check the "Wake when the modem detects
a ring" checkbox in the Energy Saver panel of the System
Preferences the machine will wake from sleep and receive the fax.

Q) Can I resend a fax that I have already sent?

A) Yes. Select the fax and then click the Send button. You will notice
that all of the initial settings of this fax such as destination, cover
page, page header, cover page note, and quality have been saved
from the last time the fax was sent.

Q) I have received a multi-page fax but I can only see the first page. Why can't I
view the other pages?

A) If multiple users are using FAXstf Pro, all faxes are received into
the System In Box. Only the first page can be viewed to determine
who the fax was meant for. From here the fax should be routed to
the appropriate users drop box. The user that receives the fax in his
 drop box will be able to view and print all pages of the fax. More…

Q) Can I email a fax I have received to someone?

A) Yes. Simply click the fax once to select it and click the Email
button in the button bar. You can also export the fax as a PDF file
and then manually attach it to an email.

Q) How do I make a backup of my faxes?

A) Select the faxes to be backed up in the FAXstf Pro application,

then select Export as Fax from the File menu. This makes a copy of
each fax document and all information associated with it. More…

Q) Can I create a cover page with my company logo?

A) Yes. You can create custom cover page and page headers from
the built-in editor in the FAXstf Pro application or from the TextEdit
application. More…

Q) Exactly what is the vacuum cleaner attachment with the bristles used for?

A) No one really knows...

Back to Top

FAXstf Server Questions:

Q) The FAXstf Server installer modifies the PHP config files of the Mac I am using
for the server. Exactly what modifications are made?

A) The FAXstf Server installer enables 'register_globals'. The specific

modifications that the installer makes are:

1. In /private/etc/httpd/httpd.conf the line "#LoadModule

php4_module libexec/httpd/libphp4.so" is uncommented.
In /private/etc/httpd/httpd.conf the line "#AddModule
mod_php4.c" is uncommented.In /private/etc/httpd/httpd.
conf the line "DirectoryIndex index.html index.htm" in
<IfModule mod_dir.c> is changed to be "Directory Index
index.html index.htm index.php".
2. In /private/etc/httpd/mime.types, the types "application/x-
httpd-php php" and "application/x-httpd-php-source phps"
are added.

Q) Can I use FAXstf Server from behind a firewall?

A) Yes. If your server is physically behind a firewall or if you have

the Mac OS X firewall enabled in the Sharing System Preferences,
 you must open ports 80 and 3684 on the server and all client
machines. If these ports are not open, the FAXstf Client can not
communicate with the FAXstf Server machine. Select Mac Help from
the Help menu for help with opening TCP ports in the firewall tab of
the System Preferences.

Q) After checking my firewall I still can not connect to the my server machine. What
other troubleshooting steps should I take?

A) If using a firewall, verify your ports settings are correct (read the
question above). Also, verify that Personal Web Sharing is turned on
in the System Preferences of the FAXstf Server machine. Once
turned on, click the Check Network Server button in the Network
preferences panel of the FAXstf client machine. In extreme cases
you may need to restart the FAXstf Server machine to restart Apache.

Q) Why do the cover pages I have added to the FAXstf Servers Network Cover Pages
page appear to be blank?

A) This is an issue that is specific to any version of Internet

Explorer. IE changes the format of the cover page file when it is
uploaded from the client machine to the server, resulting in a file
that is unreadable by FAXstf Server. The solution is to use another
web browser such as Safari, Firefox, Camino, etc when adding
custom cover pages to the server via the Network Cover Pages page.

Q) How do I enter the IP address of my FAXstf Server in the Network preferences

panel?

A) Uncheck the 'Use local bonjour fax server' checkbox, then enter
the IP address of the FAXstf Server machine in the Network Fax
Server address field.

Bonjour is Apple's zero-configuration

network technology, formerly called
Rendezvous.

Q) After sending a fax via a FAXstf server, how do I check the status of the fax?

A) As a FAXstf client you can always check the status of any fax by
selecting it in the Out box and then clicking the Fax History button.
The status of the fax will be updated automatically but you can also
force a status update by clicking the Get Network Faxes button,
then clicking the Fax History button. The Get Network Faxes button
will download any faxes you have received on the server and will
also update the status of any faxes that you have sent.

Q) Can I use a blank cover page that I have created?

A) No. A blank cover page will cause errors when attempting to

 image the fax. All cover pages should contain the appropriate tags
provided in the Cover Page Editor.

Q) Can one FAXstf Server machine act as a client to another FAXstf Server machine?

A) No. The FAXstf Client installation can only be used as a network

fax client.

Q) My FAXstf Client machine also has an Apple internal modem. Can I use this to
send faxes?

A) Yes, you can purchase a FAXstf Pro upgrade serial number from
Smith Micro. Visit smithmicro.com/mac. Once the new serial
number has been applied, the FAXstf Pro application will allow the
use of the local internal modem in addition to its network fax client
capabilities.

Q) Can I use multiple fax servers to send and receive faxes?

A) Yes. The FAXstf Client can use as many FAXstf Servers as

necessary. You can also create new locations for each fax server if
necessary.

Back to Top

www.smithmicro.com
Help Topics FAXstf Pro Help : More Help Topics…

FAXstf Overview Below is list of help topics available for FAXstf Pro. If you can't find what you are
looking for, try using the Ask a Question field above.
Getting Started

The FAXstf Pro You can also browse our support resources at www.smithmicro.com.
Application

Sending a Fax Getting Started The FAXstf Pro Application

Sending a QuickFax
Sending a Fax Network Fax
Modem Status
Cover Pages Using External USB Modems
Fax History

Multiple Users Group Faxing Exporting Faxes

FAQ
Saving a Draft Fax Importing Faxes
Legal Notices
Sending a Quick Fax Automatic Fax Retries
More Help Topics…

Using a Dial Prefix Multiple FAXstf Users

Modem Status FAXstf Serial Logging

Fax History Manual Send

The Fax Activity Log Manual Receive

Auto-Print Received Faxes Contacting Smith Micro

Auto-Email Received Faxes

Execute AppleScript after Receiving

Faxes

www.smithmicro.com
Help Topics FAXstf Pro Help : The FAXstf Pro Preferences

FAXstf Overview You can adjust the settings of FAXstf Pro in the FAXstf Pro Preferences. To access
the preferences, select Preferences from the FAXstf Pro menu. In the preferences
Getting Started dialog the follow buttons will appear in the button bar:

The FAXstf Pro

Application Locations | Modem Setup | Network | Fax Settings| My Information | Cover Page

Sending a Fax Locations

FAXstf Pro will allow you to create settings for multiple locations.
Sending a QuickFax

Modem Status Current Location: Select the appropriate location.

Fax History Location to edit: Select the location that you wish to modify. Select
New Location to create a new location.
Multiple Users

FAQ Location name: The name that will appear in the current location
popup menus.
Legal Notices
Modem Setup Tab:
More Help Topics…

Dial Prefix: The number to be dialed before the fax

number.

Dial Suffix: The number to be dialed after the fax

number.

Fax Station Message: The Station Message that you

will broadcast to the remote fax device. Enter your
fax phone number here. Note that only numbers are
accepted in this field.

Fax Transmit Attempts: The number of times that

FAXstf Pro will attempt to send a fax if an error
occurs.

Fax Retry Interval: The amount of time between fax

retry attempts.

Modem Setup
The Modem Setup panel is only available in FAXstf Pro and FAXstf Server installs.
This panel is not available in the FAXstf Client install. This is where you can
customize the behavior of all fax capable modems that you are using. Below are
the options available in the Modem Settings and Advanced tabs.
Basic Tab:

Current State: This is the state of the modem right

now. The default setting is Send and Receive.

Default State: This is the state of the modem when

the machine starts up. The default setting is Send
and Receive

Answer On Ring: This is the ring number on which

FAXstf Pro will answer the phone.

Speaker On: The specifies at what point during the

fax call when the modem speaker will be on. The
default setting is When Dialing.

Speaker Volume: The volume level of the modem

speaker. The default setting is Low

Fax Class: The fax class of the modem. The default

setting for the Apple internal modem is Class 1 Fax.
Do not modify this setting unless you have a
technical understanding of modems and telephony
software.

Dial Type: Specify the type of phone service you

have. The default setting is Tone.

Do Not Check For Dial Tone: Specify if FAXstf Pro

should wait for a dial tone before dialing a fax
number. By default this box is unchecked.

Ignore Busy Signal: If this box is checked FAXstf Pro

will attempt to send the fax even if it detects a busy
signal after dialing. By default this box is unchecked.

Reset Modem: Use this button after connecting a

new modem and selecting it by name in the Select
Modem popup menu. This button allows FAXstf Pro
to determine the type and capabilities of your
modem.

Advanced Tab:

Modem Name: The name of the modem as it will

appear in the Modem Status window

Comma Pause Time: The amount of time that

FAXstf Pro will pause while dialing when it detects a
 comma. The default setting is 4 seconds

Carrier Wait Time: The amount of time that FAXstf

Pro will wait for the remote fax device to answer the
phone after dialing. The default setting is 45
seconds.

Fax Receive Speed: The baud rate at which faxes

will be received. The default setting is 14.4k bps.

Fax Transmit Speed: The baud rate at which faxes

will be sent. The default setting is 14.4k bps.

Modem Init String: The string used to initialize the

modem. Do not modify this unless you have a
technical understanding of modems and telephony
software.

Information Tab:

This is a listing of the technical details of the modem

and port that you are currently using. This
information may be helpful when troubleshooting a
modem related problem.

Locations:

This is where you can view and edit modem specific

location settings. Note that you can not change your
current location here, that must be done in the
Locations panel.

Location: Select the appropriate location to edit.

Dial prefix: Enter the number that should be dialed

before the fax number.

Dial suffix: Enter the number that should be dialed

after the fax number.

Fax station message : The Station Message that you

will broadcast to the remote fax device. Enter your
fax phone number here.

Fax transmit attempts : The number of times that

FAXstf Pro will attempt to send a fax if an error
occurs.

Fax retry interval : The amount of time between fax

 retry attempts.

Network
The Network panel is only available in FAXstf Client installs. This panel is not
available in the FAXstf Pro and FAXstf Server installs. This panel is where you
specify the FAXstf server that you want to use to send and receive faxes. This panel
is only applicable if you are using FAXstf Pro as a client in a FAXstf Server/client
environment. If you are not using a FAXstf Server, this preference panel will have
no effect on the behavior of FAXstf.

Fax Network Account: Select the name of the network account to

use. To create a new account, select New Network Account.

Account Tab:

Account name: Specify the name that you want to

use for this account. This name can be anything.

Network fax server: Specify the FAXstf server that

you want to use to send and receive faxes. The
FAXstf server can be entered manually or click the
pull-down arrow to see a list of FAXstf servers on
the local subnet ("Use local bonjour fax server" must
be checked). If you intend to use a FAXstf fax server
on the Internet, enter the server's static IP address
and uncheck "Use local bonjour fax server".

User id: The user name used to logon to your

account on the FAXstf server. This is set up by the
Network Administrator on the server machine.

Password: The password used to logon to your

account on the FAXstf server. This is set up by the
Network Administrator on the server machine.

Include when checking for faxes: If checked, this

server will be polled every time the Get Network
Faxes button is clicked.

Check Network Server: This button allows you to

confirm that the information used in this panel is
correct and that you can connect to the FAXstf server.

Locations Tab:

This is where you can view and edit network specific

location settings. Note that you can not change your
current location here, that must be done in the
Locations panel.
 Location to Edit: Select the appropriate location to
edit.

Check for new faxes: The time interval in which

FAXstf will connect to the selected FAXstf server to
check for new received faxes.

Autodownload fax images: If checked, faxes will

automatically be downloaded from the FAXstf server
to your Inbox. If unchecked, a "virtual fax" will
appear in your Inbox to represent a fax that you
have received that is currently sitting on the server.
Click the "Download Now" button to download the
fax data to your local machine. This option should
only be unchecked if you are connecting to your
server over the Internet using a dial-up connection.

Fax Settings
This is where you can configure the behavior of the FAXstf Pro application.

System Tab:

Enable fax sending and receiving when I login:

Unchecking this removes the FaxServer Pro
application from the Login items of the current user.
This application must be in the Login items in order
to send and receive faxes.

Automatically launch FAXstf Pro when receiving a

fax: If this is unchecked the FAXstf Pro application
with not launch when you begin receiving a fax.

Automatically launch FAXstf Pro when sending a

fax: If this is unchecked the FAXstf Pro application
with not launch when you begin sending a fax.

Enable auto routing of faxes: If using FAXstf with

multiple user accounts on the same machine, select
the person to whom all received faxes will
automatically be routed to. If unchecked with
multiple FAXstf users on the same machine, all
received faxes will reside in the System Inbox until
they are routed manually to the dropbox of the
appropriate person.

Enable auto update of FAXstf: If checked, FAXstf

will automatically check for available updates at the
specified time.

Receive Options Tab:

 Enable auto email of received faxes: If checked, all
received faxes will be automatically emailed to the
specified email address as PDF attachments.

Enable auto printing of received faxes: If checked,

all received faxes will be automatically printed to the
specified printer.

Run AppleScript on fax reception: Select a

compiled AppleScript to be executed when a fax is
received. Note that any AppleScript selected must be
a compiled AppleScript and not an application or
text-only script.

Enable incoming spam filter: Check this box to

enable the FAXstf Pro spam fax filter.

Treat inbound faxes with no

Station Message or Caller ID as
spam: This option will allow FAXstf
Pro to treat blocked numbers or
unidentified callers as spammers.

Technical Tab:

Log all FAXstf Pro activity: Checking this will

generate a serial log file on the root of your hard
drive of all faxing activity. Tell me more...

My Information
This panel contains all of your personal contact information. This information is
used in your cover pages and page headers.

Cover Page
This panel is where you create, add, delete, and preview cover pages and page
headers. The Cover Pages and Page Headers tabs are very similar. In both tabs, the
item that is bolded is the default and will always be the chosen cover page or page
header when sending a fax unless another cover page or page header is selected at
that time.

In the Cover Pages tab the cover page that is selected will appear in the thumbnail
view. To preview a cover page, simply click the Preview button to open a preview
window. In the Page Headers tab the page header that is selected is automatically
displayed in the preview window.

Helpful Information

Show me how to create a new cover page.

Tell me more about using multiple modems with FAXstf Pro.

www.smithmicro.com
Help Topics FAXstf Pro Help : Creating FAXstf Pro Cover Pages

FAXstf Overview FAXstf Pro allows you to create your own cover pages and page headers for
professional looking faxes. Cover pages and page headers can be create in two
Getting Started ways. You can use the TextEdit application, located in the Applications folder, or
you can use the built it cover page editor. Cover pages and page headers that you
The FAXstf Pro create in TextEdit need to be RTF (Rich Text Format) or RTFD (an RTF file
Application containing graphics) format. The TextEdit application creates RTF and RTFD files by
default. Note that RTF files created in Microsoft Word are not currently supported
Sending a Fax by FAXstf Pro.

Sending a QuickFax
The sender and recipient information used in the cover page is added through the
Modem Status use of meta tags, which are shown below. When creating a cover page, use any of
the meta tags below where you want the corresponding information to appear on
Fax History the cover page. For example, anywhere the <<Sender:Email>> tag appears on the
cover page, your email address will appear when the fax is actually sent. Note that
Multiple Users when adding meta tags to a cover page they must appear exactly as they do below.
No spaces can be used in the tags.
FAQ
Any text that you add to the cover page will appear as normal text. Graphics such
Legal Notices as a company logo can also be added by pasting in the graphic at the desired
location on the page.
More Help Topics…

Show me the layout of the default Cover Page as an example

The information used in the sender meta tags comes from the information entered
in the My Info panel of the FAXstf Pro preferences. The information used in the
recipient meta tags comes from that persons vCard in the OS X Address Book.

Using the Cover Page Editor:

FAXstf cover pages can easily be created from within FAXstf itself. You can use an
existing cover page as a template for any new cover page or you can start from a
blank canvas. To create a new cover page, follow these steps:

1. Open the FAXstf Pro Preferences

2. Click the Cover Page button in the button bar
3. Select "No cover page" to start from a blank canvas or select one of the
existing cover pages to use as a template.
4. Click the New button.
5. When the Cover Page Editor window opens, click the Show Palette button.
6. Drag the items you want to appear on the cover page to the appropriate
location on the canvas.
7. When complete, click Save As.
8. Enter a name for your new cover page and select a location.
9. If you intend to use an external editor on the cover page, such as TextEdit,
select Rich Text Format from the File Format popup menu. Otherwise,
select Fax Cover Page format.
10. If your cover page is complete and ready for use, check the "Add to cover
page/page header list" checkbox.
 11. Click Save.

Helpful Tips:

● Make sure to use a 1 inch margin at the top, bottom, left, and right sides of
your cover page.
● Remember that the contact info used to populate a meta tag in the cover
page may be much longer than the meta tag itself.
● Click the Show Ruler button to help you adjust the spacing of objects on
the cover page canvas.

Importing a cover page created in TextEdit:

When you have finished creating your cover page, you can add it to the list of cover
pages used by FAXstf Pro by following these steps:

1. Open the FAXstf Pro Preferences

2. Click the Cover Page button in the button bar
3. Click the Add button
4. Select your new cover page in the dialog

To preview your new cover page, simply select the cover page in the list of cover
pages and click the Preview button. You can remove this cover page at any time be
selecting it and clicking the Delete button.

Below is a list of all available meta tags that FAXstf will populate with the correct
contact information when the cover page is images as a fax:

Sender Information Meta Tags

Any place that a sender meta tag exists in the cover page, it will be replaced with
the appropriate sender contact information when the fax is sent.

<<Sender:FullName>>
<<Sender:Title>>
<<Sender:Email>>
<<Sender:Organization>>
<<Sender:Address>>
<<Sender:City>>
<<Sender:State>>
<<Sender:ZIP>>
<<Sender:FaxNumber>>
<<Sender:WorkNumber>>
<<Sender:HomeNumber>>

Recipient Information Meta Tags

Any place that a recipient meta tag exists in the cover page, it will be replaced with
the appropriate recipient contact information when the fax is sent.

<<Recipient:FullName>>
<<Recipient:Organization>>
<<Recipient:FaxNumber>>
<<Recipient:WorkNumber>>
 <<Recipient:HomeNumber>>
<<Recipient:Address>>

Fax Information Meta Tags

These informative tags are replaced with the appropriate information when the fax
is sent

<<SendDate>>
<<SendTime>>
<<PageCount>>

Note Information Meta Tags

The note tag represent the placement of your cover page note on the page. The
<<Sender:Note1>> meta tag should be placed where the first line of the cover
page note is to appear. The <<Sender:Note2>> meta tag should be placed where
the last possible line of the cover page note should appear on the page. The
margin settings of the first character of the <<Sender:Note1>> meta tag will be
used to determine the left and right margins of every line of the cover page note.

<<Sender:Note1>>
<<Sender:Note2>>

Helpful Information:

Show me the layout of the default Cover Page as an example.

www.smithmicro.com
Help Topics FAXstf Pro Help : Using External USB Modems

FAXstf Overview Adding an External USB Modem:

Getting Started
FAXstf Pro supports the Apple Internal Modem and the Apple External USB Modem
The FAXstf Pro and is configured for use with these modems by default. FAXstf Pro can also use
Application any Class 1 fax capable USB modem that supports Mac OS X. Note that not all USB
modems support OS X. Contact your modem's manufacturer for information about
Sending a Fax Mac OS X support.

Sending a QuickFax To use an external USB modem with FAXstf Pro, simply connect the modem to any
built-in USB port on your machine and turn it on. FAXstf Pro will then automatically
Modem Status detect the new modem and initialize it.

Fax History
At this point you can now change the setting of the modem if desired. To do this,
Multiple Users open the FAXstf Pro Preferences window and click the Modem Setup button in the
button bar. In the Modem Setup window select the new modem in the Modem
FAQ popup menu. Click the Apply Now button when finished.

Legal Notices Using Multiple Modems:

More Help Topics…

With a USB fax modem attached and configured for use with FAXstf Pro you can
elect to disable the Apple internal modem and use the USB modem exclusively or
you can use all attached modems simultaneously.

To enable or disable any fax modem open the FAXstf Preferences and click the
Modem Setup button. Select the modem that you want to enable or disable from
Select Modem popup menu. Select the desired modem state in the Current State
popup menu.

If multiple modems are active, faxes will be sent and received by modems on an
availability basis. You can quickly check the current state of any fax modem by
viewing the Modem Status window. The text "Waiting For Call" will appear under the
name of each modem that is ready to send or receive a fax. To open the Modem
Status window select Show Modem Status from the Window menu of the FAXstf Pro
application.

Helpful Information:

Tell me more about the FAXstf Modem Status window.

www.smithmicro.com
Help Topics FAXstf Pro Help : Exporting Faxes

FAXstf Overview Faxes that you have created or received can be easily exported from the FAXstf
application as PDF, TIFF, or Fax files. To export a fax, follow these instructions:
Getting Started

The FAXstf Pro 1. Click on any fax in the FAXstf application to select it.Under the File menu
Application go to Export Fax.Select Export as PDF, Export as TIFF, or Export as Fax from
the submenu.Enter a name and select a location for the exported file.
Sending a Fax 2. Click the Save button.

Sending a QuickFax Note that exporting a fax will not remove the original from the FAXstf Pro
application. Exporting a fax as PDF or TIFF will produce a single file at the specified
Modem Status location. However, exporting a fax as a FAXstf fax will produce a fax bundle at the
specified location. This is because FAXstf stores faxes internally as bundles. Fax
Fax History bundles can not be viewed in any application other than FAXstf. Exporting as Fax
allows you to backup a fax and all data associated with it such as the entire fax
Multiple Users history for that fax.Helpful Information:

FAQ
How do I get my exported faxes back into the FAXstf application?
Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : FAXstf Pro Address Book Support

FAXstf Overview FAXstf Pro utilizes the Mac OS X Address Book, Microsoft Entourage 10.1 or
newer, and Palm Desktop 4.1 or newer for addressing faxes. Any vCard in the Mac
Getting Started OS X Address Book that contains a fax number will appear automatically in the list
of destinations when addressing a fax. These fax destinations will also appear in
The FAXstf Pro
the destinations list of Quick Fax.
Application

Sending a Fax To address a fax using Microsoft Entourage or Palm Desktop, simply drag any
vCard that contains a fax number from one of these address books into the
Sending a QuickFax destinations list in the FAXstf printer driver or Quick Fax.

Modem Status When sending a Quick Fax or a fax from an application you can also add a
temporary destination to the list of destinations. Note that any fax destination
Fax History added to the list in this manner will be added to the Mac OS X Address Book.

Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : Automatic Fax Retries

FAXstf Overview FAXstf Pro supports automatic retries of unsuccessful faxes on a location-by-
location basis. You can elect to have an unsuccessful fax retried from one to six
Getting Started times with an interval of one to fifteen minutes between retries.

The FAXstf Pro

Application To configure fax retries open the FAXstf Pro Preferences of the FAXstf Pro
application, then click the Locations button in the button bar. At this point select
Sending a Fax the desired number of attempts from the Fax Transmit Attempts popup menu as
well as the interval from the Fax Retry Interval popup menu.
Sending a QuickFax
Note that with FAXstf Pro you can also resent a broadcast fax to only those
Modem Status
destinations that had previously failed. Simply click the fax once to select it, then
click the Fax History button. Click the Send to Failed button to resend to only
Fax History
those destinations that had previously failed.
Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : About the Fax Activity Log

FAXstf Overview To view the Fax Activity Log select Show Fax Activity Log from the Window menu of
the FAXstf Pro application.
Getting Started

The FAXstf Pro The Fax Activity Log is a record of every fax that has been sent or received on your
Application machine. Various FAXstf system events are also recorded here. You can filter the
contents of the Fax Activity Log table by date and/or event type using the controls
Sending a Fax at the top of the window. The Fax Activity Log is preformatted so that you can save
it as a tab-delimited text file that can then be imported into a database or
Sending a QuickFax spreadsheet for accounting purposes. To save the Fax Activity Log as a tab
delimited text file click the Save As File button.To clear all records from the Fax
Modem Status Activity Log click the Clear button. Note that this can not be undone. Helpful
Information:
Fax History
How do I see the history for each individual fax?
Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : Manual Send and Receive

FAXstf Overview FAXstf Pro supports manual sending and receiving of faxes. Please note that the
Apple internal modem is not capable of manual send because you must be able to
Getting Started connect a telephone handset to the modem for dialing purposes.

The FAXstf Pro

Application Manual Receive

Sending a Fax You may wish to manually receive a fax if you have one telephone line used for fax
and voice. To manually receive an inbound fax, follow these steps.
Sending a QuickFax

Modem Status 1. Select Manual Receive from the Fax menu or click the Manual Receive
button in the button bar of the FAXstf Pro application
Fax History 2. In the Manual Receive window select the modem with which you want to
receive the fax
Multiple Users 3. Click the Receive button

FAQ Manual Send

Legal Notices
To manually send a fax, follow these steps:
More Help Topics…
1. Select the fax in the FAXstf Pro application to manually send
2. Select Manual Send from the Fax menu
3. In the Manual Send window select the modem with which you want to send
the fax
4. Click the Send button
5. Dial the phone number using a telephone connected to the Line port of the
modem
6. When you hear fax tones from the remote fax device, click the OK button
7. When instructed, hang up the phone and click the Connect button

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Help Topics FAXstf Pro Help : Working with FAXstf Pro Faxes

FAXstf Overview The most commonly-used actions when working with faxes you have created or
received are View, Print, and Delete. Note that double-clicking on a fax document
Getting Started will have different results based on the folder in which the fax resides.

The FAXstf Pro

Application Viewing a Fax
To view any fax in the FAXstf Pro application simply click the fax document once to
Sending a Fax select it. Notice that the contents of the fax are now visible in the view area of the
FAXstf Pro application. To view a fax in a separate window, simply click the fax
Sending a QuickFax once to select it and then click the Display button in the button bar. You can also
select Display Fax from the Fax menu.
Modem Status
Printing a Fax
Fax History To print a fax, simply click the fax once to select it and then click the Print button
in the button bar. If you are viewing the fax in a separate window, select Print from
Multiple Users the File menu.

FAQ
Forwarding a Fax
Legal Notices To forward a fax, simply click the fax once to select it and then select Forward Fax
from the Fax menu. A sheet will appear containing Send To, Cover Page, Quality,
More Help Topics… and Schedule tabs. This is the same interface you experience(d) when faxing a
document from an application. Simply click the checkbox next to the name of the
desired fax destination, select a cover page and/or page header, and click the Send
button. You can also click Save As Draft to save your changes to the fax to be sent
at a later time.

Emailing a Fax
To email a fax, simply click the fax once to select it and then click the Email button
in the button bar or select Email Fax from the Fax menu. A sheet will appear
containing To:, Cc:, Bcc:, and Subject fields as well as a text box for a note. If you
click the pull-down arrow of the To, Cc, or Bcc fields you will automatically have
access to all email addresses stored in your Mac OS X Address Book. You can also
manually enter an email address here. Once addressed, click the Send button. An
email will be sent to all addresses specified with the PDF fax file as an attachment.

NOTE: You must supply the correct address for

your SMTP mail server in the My Information
panel of the FAXstf Pro Preferences for the Email
Fax feature to work properly. This is the address
also used by your email application to send email.
Consult your Internet Service Provider or System
Administrator for this address.

Deleting a Fax
To delete a fax, simply click the fax once to select it and then click the Delete
button in the button bar or push the Delete key on the keyboard. You can also
select Delete from the Fax menu. The fax is then moved to the Trash folder in the
FAXstf Pro application and will remain there until the Trash is emptied. To empty
the trash, select Empty Trash from the Fax Folders menu.

Renaming a Fax
To rename a fax, simply click the fax once to select it and then select Rename Fax
from the Fax menu. Enter the desired name in the dialog, then click OK.

Moving a Fax
To move a fax to a different folder within the FAXstf Pro application simply click
and drag the fax to the desired folder, then drop it. If you inadvertently move a fax
to the wrong folder, simply select Undo from the Edit menu and the fax will be
automatically moved back to the original location.

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Help Topics FAXstf Pro Help : Working with FAXstf Pro Fax Folders

FAXstf Overview In addition to the standard fax folders present in the FAXstf Pro application, you
can also create, rename, and delete your own folders.
Getting Started

The FAXstf Pro Creating a Fax Folder

Application To create a new fax folder, simply select New Folder from the Fax Folders menu.
Enter a name for the new fax folder in the sheet that drops down, then click OK.
Sending a Fax Your new folder will appear below the Trash folder in the list of folders on the left.
To create a subfolder, select the existing custom folder that the new folder is to be
Sending a QuickFax created in.

Modem Status Renaming a Fax Folder

To rename a new fax folder, click the fax folder once to select it, then select
Fax History Rename Folder from the Fax Folders menu. Enter a new name for the fax folder in
the sheet that drops down, then click OK.
Multiple Users

FAQ Deleting a Fax Folder

To delete a new folder, click the fax folder once to select it, then select Delete
Legal Notices Folder from the Fax Folders menu. The folder and all of its contents will be deleted.
Note that this cannot be undone.
More Help Topics…

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Help Topics FAXstf Pro Help : Importing Faxes

FAXstf Overview Faxes that you have exported from the FAXstf Pro application can be imported back
into FAXstf Pro. To import a fax, simply select Import Fax from the File menu and
Getting Started then select the fax bundle to import.

The FAXstf Pro

Application Faxes that have been imported will be placed automatically in the Inbox and
marked as unread. Note that you can not import PDF or TIFF files that were
Sending a Fax previously exported from FAXstf Pro as these are no longer faxes.

Sending a QuickFax Importing FAXstf X 10.0 Faxes

FAXstf Pro will not read FAXstf X 10.0 faxes natively. You must import them into
Modem Status FAXstf Pro using the Import Faxes utility. This utility is available as a free download
from www.smithmicro.com.
Fax History

Multiple Users Helpful Information

During the installation process, any v10.0 faxes that you have will automatically be
FAQ imported into the FAXstf Pro application. These faxes will be placed in a folder
named Imported Faxes.
Legal Notices
FAXstf Pro fax files that have been exported from the FAXstf Pro application use the
More Help Topics… extension ".fax" be default.

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 FAXstf Pro Help : FAXstf Pro and Mac OS X 10.3 and
Help Topics
Newer

FAXstf Overview FAXstf Pro fully supports Panther, Tiger, and Leopard including all of the powerful
additions to the OS such as Fast User Switching, Expose, Spaces, and more.
Getting Started However, the limited built-in fax capabilities of the OS can create competition for
the modem resulting in loss of communication with the modem. If this occurs the
The FAXstf Pro modem is no longer usable by any application running on the Mac and the machine
Application must be restarted to power-cycle and reset the modem.

Sending a Fax
To use FAXstf Pro on Mac OS X 10.3 and newer you must disable automatic
Sending a QuickFax fax reception in the Print & Fax panel of the System Preferences. To disable the
built-in fax reception capabilities of the OS, follow these steps:
Modem Status
1. Open the System Preferences (available under the Apple Menu).
Fax History 2. Click the Print & Fax button in the Hardware row.
3. Click the Faxing tab at the top of the Print & Fax panel.
Multiple Users 4. Uncheck "Receive faxes on this computer".
5. Select Quit System Preferences from the System Preferences menu.
FAQ

Legal Notices Please note that by default Panther and Tiger add fax capability
to all print dialogs. This button is not associated with FAXstf
More Help Topics… Pro. To make it as easy as possible to send a fax with FAXstf on
Mac OS X, when the FAXstf printer driver named Fax Print is
selected as the current printer, FAXstf Pro removes the OS's Fax
button and renames the default Print button in the right corner
of the dialog to Fax.

Q) How can I tell if the fax capabilities of Mac OS X has control of my modem?

A) If FAXstf Pro can not access the modem for faxing because the
OS or another application has taken control of the modem the
Modem Status window of FAXstf Pro will display "In Use By Another
Process". You can access the Modem Status window by selecting
"Modem Status" from the Window menu of the FAXstf Pro
application. Below is an example of this. If this occurs, verify that
the fax reception capability of Mac OS X has been disabled by
following the steps above.
Printer Sharing
Although Mac OS X 10.3 and newer supports printer sharing across a network, the
FAXstf print driver (Fax Print) can not be shared. Attempting to use the shared Fax
Print printer driver from another machine on the network will result in an error
dialog. FAXstf Server provides true client-server network fax capabilities. Check
www.smithmicro.com for more information about FAXstf Server.

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Help Topics FAXstf Pro Help : Using a Dial Prefix or Suffix

FAXstf Overview You can specify a dial prefix and/or suffix to be used when dialing any fax number
on a location-by-location basis. To set the dial prefix and/or suffix, open the
Getting Started FAXstf Pro Preferences, click the Locations button, and enter exactly what you want
to be dialed in the appropriate fields.
The FAXstf Pro
Application You can have a separate dial prefix and/or suffix for every location you have
configured.
Sending a Fax

Sending a QuickFax

Modem Status

Fax History

Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : About Draft Faxes

FAXstf Overview A draft fax can be used as a template if you frequently send the same fax out but
to different fax destinations or if you want to use a different cover page each time.
Getting Started Draft faxes are faxes that do not have a send time assigned to them. These faxes
may or may not be addressed. All draft faxes are stored in the Drafts folder of the
The FAXstf Pro FAXstf Pro application.
Application

Sending a Fax To save a document as an addressed draft from the Print window, select Save as
Draft in the Schedule tab after addressing the fax. More…To save a document as an
Sending a QuickFax unaddressed draft from the Print window, click the Print button with no
destinations selected in the list of the Send To tab. More…
Modem Status
To save a Quick Fax as a draft simply click the Save As Draft button at the bottom
Fax History
of the Quick Fax window. The Quick Fax can be addresses or not addressed. Any
text in the note field will also be saved with the fax.
Multiple Users

FAQ

Legal Notices

More Help Topics…

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Help Topics FAXstf Pro Help : Thanks for buying FAXstf Pro!

FAXstf Overview All of us at the Smith Micro Mac Division would like to thank you for buying FAXstf
Pro! We appreciate your support and look forward to providing many more great
Getting Started Mac products for OS X.

The FAXstf Pro

Application

Sending a Fax

Sending a QuickFax

Modem Status

Fax History

Multiple Users

FAQ

Legal Notices

More Help Topics…

Alec "Mohawk" Carlson

Robert Elliott
 Chad Krause

Larry "Big Larr" Nipko

 Nick Gustilo

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Help Topics FAXstf Pro Help : Serial Logging

FAXstf Overview For troubleshooting purposes FAXstf Pro will allow you to create a log of all serial
input/output and inter-process communication. This information is useful in
Getting Started investigating problems such as repeated fax failures. Do not leave logging turned
on for an extended period of time because it will adversely affect the performance
The FAXstf Pro of all fax operations as well as generate very large log files on your hard drive.
Application

Sending a Fax To enable logging, open the FAXstf Pro preferences and click the Fax Settings
button. In the Fax Settings panel, check the "Log all FAXstf Pro activity" checkbox.
Sending a QuickFax
Once this box is checked, a log file will be created on the root of your hard drive.
Modem Status This file will contain all serial input/output information from all fax transmissions
since logging was enabled. If a Smith Micro support representative has requested
Fax History that you create and send a log of a fax transmission failure, please compress this
file and attach it to your Incident Report.
Multiple Users

FAQ
Note that FAXstf Pro will continue to log data until you turn
Legal Notices logging off in the FAXstf Pro Preferences.

More Help Topics…

To capture a log of a fax transmission failure, follow these steps:

1. Open the FAXstf Pro Preferences and click the Fax Settings button in the
button bar
2. Check the "Log all FAXstf Pro activity" checkbox.
3. Click the Apply Now button, then close the preferences window.
4. Attempt to send or receive the fax.
5. Once the attempted transmission is complete return to the Fax Settings
panel of the preferences.
6. Uncheck the "Log all FAXstf Pro activity" checkbox, then click Apply Now
7. Navigate to the root of your hard drive to find the serial log.

It is important that you turn off logging before you attach the
serial log to an email or attach it to an Incident Report. Failure
to do this could result in an incomplete log which decreases
the likely hood of successful troubleshooting.

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Help Topics FAXstf Pro Help : Contacting Smith Micro Software, Inc.

FAXstf Overview There are several options available too access Help Resources for FAXstf X Pro.
Smith Micro maintains a list of frequently asked questions as well as an online
Getting Started knowledge base. We recommend browsing these resources before contacting
technical support for help.
The FAXstf Pro
Application If you have not yet searched the Frequently Asked Questions installed with the
product, please do so before contacting technical support for help.
Sending a Fax

Sending a QuickFax You must register FAXstf X Pro to receive technical support.
If you have not yet registered FAXstf X Pro, select Product
Modem Status Registration… from the FAXstf Pro menu. You can find Help
with the registration process here.
Fax History

Multiple Users Help Resources:

FAQ
Find Answers
Legal Notices Browse a list of frequently-asked questions or search by keywords
and phrases
More Help Topics…
Ask a Question
Submit a question to our support staff who will reply to you by email

Check for Updates

Check for the latest FAXstf X Pro update. You can also check for
updates from the Fax Settings preferences panel of the FAXstf Pro
application.

Email Us
Send us an email with your question. Note that for efficiency
reasons we recommend that you use the web-based form of the
Ask A Question link above.

Other Options
Click here to find information about our technical support options
for Mac products.

Smith Micro Software, Inc.

51 Columbia, Suite 200
Aliso Viejo CA 92656
www.smithmicro.com

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Help Topics FAXstf Pro Help : Cover Page Layout Example

FAXstf Overview BEFORE AFTER

Getting Started

The FAXstf Pro

Application

Sending a Fax

Sending a QuickFax

Modem Status

Fax History

Multiple Users

FAQ

Legal Notices

More Help Topics…

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