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Each day of Expert Guided Implementation is divided into two parts. The first part at the morning explains
the basic information and shows the implementation steps in detail at training system (Solution Manager 7
and ECC 6.0 as Satellite).

After morning session, on the same day, the customer is executing all implementation steps which experts
has explain in the morning session before. The execution of implementation required approximately 2 -3
hours on the same day.

During the afternoon session the participants can contact an expert directly to request remotely support.

Day 1
Expert explains:

Explanation of scenario / Check of prerequisites / Basic Configuration
Customer executes:

Check and fulfill prerequisites / Basic Configuration
Result:
Installed Solution Manager is prepared for execution of scenario implementation steps
Day 2 – Day 4
Expert explains:

Subset of Implementation steps
Customer executes:

Executes explained implementation steps
Result:
Implementation steps explained by SAP Scenario Expert were executed successfully
Day 5
Expert explains:

Individualization of ChaRM according customer requirements

Extensions of ChaRM functionality
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SAP Standards for Solution Operations define Operations Processes

For more information on all SAP Solution Operation standards, see

http://service.sap.com/supportstandards

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What is ITIL®?
 Acronym for the "IT Infrastructure Library" guidelines developed for the British
government
 De-facto global standard in the area of service management
 Contains comprehensive, publicly accessible documentation on the planning, provision
and support of IT services
 Provides the basis for improving the use and effect of an operationally deployed IT
infrastructure
 Describes the architecture for establishing and operating IT service management.
 The ITIL books are best practice guidelines for service management, with the guidelines
describing what rather than how. Service management is tailored to the size, the internal
culture and, above all, the requirements of the company. The impartial view of the
external consultant may help to break away from the rigid structures.

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Responsibilities:
 Requestor: To describe the change required in detail. To identify the priority of the
request and describe why the capability is needed, and to identify the
impact if the desired capability is not provided.
 Service Desk Employee: To act as the central point of contact between the User and IT
Service Management. To handle Incidents and requests, and provide an interface for
other activities, such as Change, Problem, Configuration, Release, Service Level, and IT
Service Continuity Management.
 Change Manager:
 To ensure that standardized methods and procedures are used for efficient and prompt handling of all
Changes, in order to minimize the impact of any related Incidents on service.
 To accept, or reject Change Requests.
 To monitor the Change Management process.
 To release Changes for production.
 Developer: To implement and document a Change in the development system, to provide
adequate test cases, or update existing ones.
 Tester: To follow instructions in the relevant test cases and make sure that the Change
has been promoted correctly into the consolidation environment. If a Change causes
incidents in the consolidation environment, it is the testers duty to set the Change back
into development.
 IT Operator: To provide support if the Change Management process is impeded in any
way. To import the Change into the production environment.

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Change Request Management makes sure that all changes are approved and tested
before they go to production.

Furthermore a documentation of each change is provided automatically by the Change

Request Management process.

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Please ensure that the SAP Solution Manager is at EhP1.
The following information will help with the upgrade:

Review the Upgrade/ Configuration Guide in Service Marketplace for SP 18 at

http://service.sap.com/instguides --> SAP Components --> SAP Solution Manager 
Release 7.0 EhP1  Upgrade  Update to SAP Solution Manager 7.0 EHP 1 Using
SAINT/JSPM

1169247 – Upgrading SAP Solution Manager 7.0 to 7.0 EhP1

1244225 - Solution Manager 7.0 EhP1: recommended corrections
1288694 - Required software for SAP Solution Manager EhP1

Read SAP Note 1244225 and in particular:

Update the following in order to use the transaction SOLMAN_SETUP. Refer to SAP
Note
1244225 for details on getting the patches and performing the update.

JSPM / LM-SERVICE / LM-TOOLS

To display current Java component levels:

 Enter Solution Manager server and port in URL field: http://<server>:5xx00
 Click link System Information
 Login with user J2EE_ADMIN
 Click all components link in upper right corner

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Further information about the S-User and authorizations can be found in SAP Note
1041351 Chapter 3

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The following notes contain the necessary corrections per Support Package:
• SP18 & SP19 SAP Note 1172948 SP20 & SP21 SAP Note 1334252 SP22 to SP24 SAP
Note 1405878 SP 25 et seq. 1468591

Each of the notes consists of three sections:

• Notes that can be implemented automatically
• Notes with manual rework needed, but automation possible
• Notes where manual rework is needed (these note you need to read and perform tasks
manually)

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Please visit the Expert Guided Implementation for Basic Configuration to get your SAP
Solution Manager ready for productive usage, including the configuration of Root Cause
Analysis (Diagnostics).

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• Setup on Client 200

• Creation of three clients as a pilot landscape

• Connection of pilot landscape with Change Request Management on Client 200

Environment for tests and training available

Changes are recorded in transport requests

Easy connection of other satellite systems

Optional: Create two additional clients (i.e. 900, 901) for the Retrofit Scenario

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SAP delivers standard Solution Manager configuration in clients 000 and 001.
Client 001 can be used for the productive Solution Manager client, but our recommendation

is to create a new productive client and keep the master client original.

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To create a new productive client perform the client copy using profile SAP_ALL with 000
as the source client and 001 as the source client for users.

Transactions SCCL and SCC4 can also be used as described above.

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It`s recommended to process the customizing activities in the order of the IMG.
Starting point for the General Activities of the Standard Configuration ist to ‚Activate
Integration with Change Request Management‘

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Change Request Management uses variants of the service transaction to process change
transactions in SAP system landscapes. The variants are implemented by means of PPF
actions that enable an integration between selected transaction types and SAP Solution
Manager to use scenario "Change Request Management". As a result, transport requests,
for example, can be created and released in systems in the landscape, and transported into
various systems. These types of operative action are performed by means of a task list in
the Schedule Manager.

Activity "Activate Change Request Management and Set Client"

Set the client that you want to use for working with Change Request Management.

Activity "Integration Solution Manager"

Check the entry. You only need to enter a destination if the Schedule Manager was
configured for Change Request Management in a different client to the service transaction.

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Alternatively you can call transaction SCPR20 and activate the following BC Sets:

- SOLMAN40_CHARM_BASICFUNC_001

- SOLMAN40_CHARM_PROXYFACT_001

- SOLMAN40_CHARM_TRANSTYPE_SDMJ

Choose Activation Options as follows:

Overwrite data: Overwrite All Data

Activation Mode: Expert Mode

Import the piece list according to the note using transaction SCC1

Warning will appear! Don`t care about.

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You need the navigation role for the work center, to be able to use it for Change Request
Management. The work center navigation roles determine the menu, and thus the
navigation, for the work center.

Only one work center navigation role is relevant per work center. The user needs the
authorization role SAP_SMWORK_BASIC, which contains all authorization objects for the
work center.

The naming convention of the delivered work center navigation roles is:
SAP_SMWORK_<work center>.

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Alternatively you can call transaction SNRO to define number ranges.

1. Specify the object /tmwflow/m.

2. Choose Button “Number Ranges”

3. Choose Change Intervals and then Insert Interval.

4. For the new interval, enter 01, and use 000000001 to 999999999.

5. Choose Insert, and then Save.

6. Repeat steps 1 through 5 for the number range objects /tmwflow/d and /tmwflow/v.

Also check if the number range object for CRM_SERVIC is setup correctly

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