UNIT 1: FIRST IMPRESSIONS

OVERVIEW
Vocabulary
Speaking: Business Skills – Networking
Writing: Formal and informal register
Case Study: Movers and Shakers

VOCABULARY
1. What does this quotation mean to you?
‘You don’t get a second chance to make a first impression.’
Anonymous
2. Read the following business background and discuss the meanings of the
bold words/phrases.

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SPEAKING
BUSINESS SKILLS – NETWORKING

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WRITING: FORMAL AND INFORMAL REGISTER

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CASE STUDY

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TASK

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UNIT 2: TRAINING

OVERVIEW
Vocabulary
Speaking: Business Skills – Clarifying and Confirming
Writing: Effective Emails
Case Study: Training at Carter & Randall

VOCABULARY
1. What does this quotation mean to you?
‘It’s all to do with the training: you can do a lot if you’re properly
trained.’
Elizabeth II, British monarch
2. Read the following business background and discuss the meanings of
the bold words/phrases.

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3.

SPEAKING
BUSINESS SKILLS: CLARIFYING AND CORFIRMING

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WRITING: EFFECTIVE EMAILS

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CASE STUDY

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Student B (in Task 1 above)

Breaking news
It is two months later.

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UNIT 3: EMPLOYMENT TRENDS

OVERVIEW
Vocabulary
Speaking: Business Skills – Resolving Conflict
Writing: Avoiding conflict in emails
Case Study: Delaney: Call-centre absenteeism

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the meanings of

the bold words/phrases.

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 3.

SPEAKING
BUSINESS SKILLS – RESOLVING CONFLICT

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WRITING: AVOIDING CONFLICT EMAILS

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CASE STUDY

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 Writing
Look at this draft email and decide how to improve it before you click on
SEND

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UNIT 4: ETHICS

OVERVIEW
Vocabulary
Speaking: Business Skills – Ethical problem-solving
Writing: Meetings and Action points
Case Study: Delaney: Dilemmas at Daybreak

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the meanings

of the bold words/phrases.

3.

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SPEAKING
BUSINESS SKILLS – ETHICAL PROBLEM SOLVING

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WRITING
MEETINGS AND ACTION POINTS

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CASE STUDY

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UNIT 5: CONSULTANTS

OVERVIEW
Vocabulary
Speaking: Business Skills – Negotiating
Writing: Summarising Terms and Conditions
Case Study: New Market Opportunities

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the meanings of the
bold words/phrases

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3. Match the words related to consulting (1-7) to the definitions 9 (a-g).

SPEAKING
BUSINESS SKILLS – NEGOTIATING

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WRITING
SUMMARISING TERMS AND CONDITIONS

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CASE STUDY

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Students A and B: You are consultants at Heitinga T-com.

Students C and D: You are Bajaj-tel directors.

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UNIT 6: STRATEGY

OVERVIEW
Vocabulary
Speaking: Business Skills – Brainstorming and Creativity
Writing: Mission Statements
Case Study: Stella International Airways: Strategy for the skies

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the meanings

of the bold words/phrases

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3. Match a word from box A with a word from box B to complete the
sentences below.

SPEAKING
BUSINESS SKILLS – BRAINSTORMING AND CREATIVITY

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WRITING – MISSION STATEMENTS

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CASE STUDY

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Writing: Prepare a summary of your proposals to present to the company’s
board of directors.

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UNIT 7: NEW BUSINESS

OVERVIEW
Vocabulary
Speaking: Business Skills – Chasing Payment
Writing: Summarizing Growth Strategy
Case Study: Healthy Growth for OTC Tech

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the

meanings of the bold words/phrases

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 3. Complete the text with the best words

SPEAKING
BUSINESS SKILLS – CHASING PAYMENT

What other tips would you add?

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CASE STUDY

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WRITING
Write an email to your business consultant, summarizing your growth strategy for your
company. Outline your plans for new products, sales growth, marketing initiatives and
distribution plans.

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UNIT 8: PROJECT MANAGEMENT

OVERVIEW
Vocabulary
Speaking: Business Skills – Teleconferencing
Writing: Short Report
Case Study: Creating a world-class port

VOCABULARY
1. What does this quotation mean to you?

2. Read the following business background and discuss the

meanings of the bold words/phrases

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 3. Complete the sentences with the words from the box.

SPEAKING
BUSINESS SKILLS – TELECONFERENCING

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CASE STUDY

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