Europass
Curriculum Vitae
Personal information
First name(s) / Surname(s)
Address
Telephone(s)
E-mail(s)
Nationality
Date of birth
Gender
Desired employment / Consumer and/or Marketing manager
Occupational field
Work experience
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
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Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
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Occupation or position held
Main activities and responsibilities
Name and address of employer
Page 1 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
Ricardo João Lourenço de Abreu
Estrada do Paço Lumiar R4-2D, 1600-543 Lisbon (Portugal)
0351217161744 Mobile 0351933084550
ricardo.abreu@me.com
Portuguese
03 March 1974
Male
01/01/2008 - 30/04/2009
Store Manager
Store global management: logistics, Marketing, Sales and RH. Team building, Business negotiations
and Shareholders assets.
TB Store - Apple Premium Reseller
Av 5 de Outubro, Lisbon (Portugal)
Retail Business
11/10/2006 - 31/12/2007
Department Manager
Department Manager for: Client Service dept., Customer Care dept. and Logistics dept. Team
manager and coordinator. Place in the Store Manager Board. Implement new store.
FNAC Madeira
Funchal (Portugal)
Retail Business
10/01/2005 - 08/10/2006
Account Manager
Client portfolio manager, Prospect and affiliation new clients. Training and coaching clients. Implement
marketing campaigns.
Cetelem Bank
Lisbon (Portugal)
Financial Activities
01/09/2003 - 30/12/2004
Costumer Service Assistent
Business unit manager (Fnac Client Card). Commercial Finance Service for the Client Card. Team
leadership and training. Create and implement Marketing campaigns. Place in Store Manager's Board.
FNAC Colombo
Lisbon (Portugal)
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© European Union, 2002-2010 24082010
 Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Page 2 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
Retail Business
01/07/2000 - 30/08/2003
Costumer Service Assistent
POS and Client Card team Supervisor. Recruit and training new collaborators. Store Supervisor.
Implement new Store
FNAC Cascaishopping
Cascais (Portugal)
Retail Business
16/10/1998 - 30/06/2000
Costumer Service Supervisor
POS personel to team supervisor.
FNAC Colombo
Lisbon (Portugal)
Retail Business
01/09/1996 - 01/10/1998
Junior Consultant
Head hunter consultant. Create and implement the Database of CVs. IT management.
HRL International Group
Lisbon (Portugal)
Human Research Business Consulting
01/01/1996 - 30/08/1998
General Manager Assistent
Accounting Assistent. Logistics and IT manager. Volunteering.
Social Centre of Alcântara - IPSS
Lisbon (Portugal)
Non-Governmental Organization
01/06/1994 - 30/12/1995
Business Partner Manager
Marketing and Sales manager. Accounting management.
LexDomus, Condos Management
Lisbon (Portugal)
House Retail Sector
01/01/1994 - 30/04/1994
Military
Military telecommunications specialist
Military School of Engineering
Tomar (Portugal)
Militar Sector
01/01/1993 - 30/12/1993
Administrative Personel
Internal Post Service in Outsourcing.
IBM Portugal
Lisbon (Portugal)
IT Consulting
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© European Union, 2002-2010 24082010
 Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Education and training
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Dates
Page 3 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
01/08/1991 - 01/08/1992
Logistic Personel
Logistic and distributor of Journal "A Capital". Summer Jobs
INTERPRESS
Lisbon
Logistics Sector
15/09/2008
BSc in Consumer Science
Marketing and Communication, Economy and General Management, Anthropology and Psychology,
Market and Consumer Behavior. The first Licenciate's degree in Portugal. Finalist Student
IPAM - Marketing School (Higher Education)
Lisbon (Portugal)
BSc in Consumer Science
01/07/2009 - 30/07/2009
Intensive English Course
English Course
ASL - American School of Language (Languages School)
Lisbon (Portugal)
English Level 6 (B1)
01/06/2009 - 30/06/2009
Analysis of Investment Projects
Stages of an investment project, evaluation methods, evaluation of the funding decision, risk analysis.
(IEFP approval)
NHK - Formação e Novas Tecnologias (Profissional Training School)
Lisbon (Portugal)
National Classification
01/06/2007 - 30/07/2007
Intensive English Course
English for Business.
SELF Training School (Languages School)
Funchal (Portugal)
English Level 4
01/01/2007 - 15/01/2007
Team Management
Princes to manage teams. Time Management. Organizational Change. FNAC Internal training
FNAC Madeira (Internal training)
Funchal (Portugal)
01/05/2006 - 30/06/2006
For more information on Europass go to http://europass.cedefop.europa.eu
© European Union, 2002-2010 24082010
 Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Page 4 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
Project Management
Management. Managing Change and Conflict. Cost Management and Performance Evaluation. Risk
management. Project Control and Closure. Team Management. Quality Management, Environment,
Safety and Health.
ISG - Instituto Superior de Gestão (Higher Education)
Lisbon (Portugal)
Profissional Certificate
01/03/2006 - 30/04/2006
Integrated Management Systems
Quality Management ISO9001: 2002. Operational Safety and Health at Work, SHST. Environmental
Management, ISO14001. Auditing Integrated Systems.
ISLA - Instituto Superior de Línguas e Administração (Higher Education)
Lisbon (Portugal)
Profissional Certificate
01/09/2005 - 30/12/2005
Financial Management
Financial Management. Financing Company. Assessment Company. Investment Analysis. (300hours)
CIDEC - Centro Interdisciplinar de Estudos Económicos (Vocational Education)
Lisboa (Portugal)
Profissional Certificate Level 5 (EU)
01/08/2005 - 15/09/2005
Pedagogical Training of Trainers
Factors of the learning process. Communication and animation groups. Methods and teaching
techniques. Assessment of learning. Planning of training. (IEFP Approval)
NHK - Formação e Novas Tecnologias (Vocational Education)
Lisbon (Portugal)
CAP - Profissional Certificate for Training
02/09/2005 - 03/09/2005
Prospecting and Activation of Commercial Partnerships
Preparation and Negotiation of business meetings. (Internal Training)
Cetelem Bank (Internal Training)
Lisbon (Portugal)
Profissional training
01/05/2005 - 30/05/2005
e-Commerce
Knowing the evolution of the Internet. Distinguish Electronic Commerce. Differentiate the various
models of e-commerce. Identify types of business. Prepare and plan the business. Detect Variables
and Specificity. Technical review requirements. Implement security measures. Differentiate forms of
payment. (on-line Course)
Rumos/Evolui.com (on-line training)
Lisbon (Portugal)
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© European Union, 2002-2010 24082010
 Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Page 5 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
certificate of participation
01/03/2005 - 30/03/2005
Personal Marketing
What is Personal Marketing. The importance of personnel marketing in the current socio-economic
context. The scope and objectives of its use tools and techniques available to build a Personal
Marketing Plan. The implementation of the Personal Marketing Plan. The discussion of ethics and
deontology Personal Marketing
IPAM/Evolui.com (Online Training)
Lisbon (Portugal)
certificate of participation
01/09/2004 - 30/12/2004
Consultants in Management and Organizational Innovation
Management Consulting and Organizational Innovation. Strategic Management. Environmental
Management. Human Resource Management. (300hours)
CIDEC - Centro Interdisciplinar de Estudos Económicos (Vocational Education)
Lisbon (Portugal)
Profissional Certificate Level 5 (EU)
21/06/2004 - 16/07/2004
Finance for Non-Financial
Financial calculus. Understanding risk and return. Basis of Financial Management documents.
Sources and Financing Options. Planning and Investment Projects. (100hours)
ANJE - Associação nacional de Jovens Empresários (Vocational Education)
Lisbon (Portugal)
Profissional Certificate Level 4 (EU)
19/05/2004 - 18/06/2004
Advanced Program in Business Logistics
Quality and Production services. Commercial operations management. Training of human resources
for logistics management. Distribution and logistics. Strategic planning of business logistics.
(100hours)
ANJE - Associação Nacional de Jovens Empresários (Vocational Education)
Lisbon (Portugal)
Profissional Certificate Level 4 (EU)
12/01/2004 - 10/03/2004
Advanced Program in Information Management
Strategies for Information System. Information Policies in the Company. Model Management and
Support Systems Management. Strategic use of the Internet. Information, Knowledge Management
and Competitive Intelligence. (159hours)
ANJE - Associação Nacional de Jovens Empresários (Vocational Education)
Lisbon (Portugal)
Profissional Certificate Level 4 (EU)
15/10/2002 - 27/03/2003
Specialization in Marketing Management
For more information on Europass go to http://europass.cedefop.europa.eu
© European Union, 2002-2010 24082010
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Dates
Title of qualification awarded
Principal subjects / occupational skills
covered
Name and type of organisation
providing education and training
Level in national or international
classification
Personal skills and
competences
Mother tongue(s)
Other language(s)
Self-assessment
European level (*)
English
Social skills and competences
Organisational skills and competences
Technical skills and competences
Computer skills and competences
Other skills and competences
Driving licence(s)
Page 6 / 7 - Curriculum vitae of
Ricardo João Lourenço de Abreu
Marketing Management. Business Management. Marketing plan. Finance. Communication
Management. (159hours)
IPAM - The Marketing School (Higher Education)
Lisbon (Portugal)
Profissional Certificate Level 4 (EU)
01/01/1993 - 30/07/1993
Specialization in TV / Video and Post Production
Television. Video. Director. Production. Post-production.
ETIC - Escola Tecnica de Imagem e Comunicação (Vocational Education)
Lisbon (Portugal)
Profissional Certificate
1990 - 1993
Chemistry
Secondary Education on chemistry
Escola Secundária Fonseca Benevides (College Education)
Lisbon (Portugal)
High Education
Portuguese
Understanding Speaking Writing
Listening Reading Spoken interaction Spoken production
C1 Proficient user B2 Independent user B1 Independent user B1 Independent user B1 Independent user
(*) Common European Framework of Reference (CEF) level
Sensitivity to Social and Environment issues and Policies. Solidarity and voluntary. Active member in
political commission of PSD section D (political party).
Team spirit. Team Building. Ability to implement change processes. Business and trade.
Implementation of Innovation process.
Leadership ability. Sense of organization. Ability to manage projects and teams.
Medium / advanced Level in Mac OS X, iWork, iLife
Medium / advanced level in Microsoft Windows, MS Office, MS Project, Photoshop.
Basic level in Statistica9, MATLAB
Medium level in SPSS17
Creative ability and Entrepreneurial.
B
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© European Union, 2002-2010 24082010
Additional information Vice-President of the Youth Association of Alcantara 1997 to 1998.
Vice-President of the Students of Industrial Engineering and Management from 1998 to 1999.
Membership of the Portuguese Association of Marketing Professionals (APPM), since 2002.
Member of the Talent Foundation (The startracker).
In September 2004 I was Jury Lisbon Criminal Court.
I read magazines from science to management and i go to several seminars and conferences. I have
a private library over 200 books.
I love movies and i'm autodidact.

Annexes Facebook: http://www.facebook.com/ric.abreu

LinkedIn: http://pt.linkedin.com/in/ricardodeabreu
Twiter: http://twitter.com/ricabreu74

Page 7 / 7 - Curriculum vitae of For more information on Europass go to http://europass.cedefop.europa.eu

Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010