HUMAN RESOURCE

MANAGEMENT

TEMP STAFFING
 INTRODUCTION

Temporary Staffing refers to a situation where the employee is

expected to leave the employer within a certain period of time.
Temporary employees are sometimes called "contractual" or
"seasonal" or "freelance" or "temps." Agricultural workers are
often temporarily employed for harvesting. In some instances,
temporary professional employees (particularly in the white collar
fields, such as law, engineering, and accounting) even refer to
themselves as "consultants."

They may work full-time or part-time, depending on the

individual case. In some instances, they are given benefits (such
as health insurance), but usually the best treatment is reserved for
the permanent employees. It is important to note that *not all*
temporary employees find jobs through a temporary Employment
agency. For example, a person can simply apply at a local park
for seasonal jobs.

What has been rated as the fastest growing human resource trend,
the phenomenon of temporary staffing is finally catching up in
India. While industry experts estimate employee leasing to be
$140 billion business worldwide, the domestic staffing industry is
yet to boast of big figures. The scenario is however about to
change considering the fact that in the near future 2.5 to 3
percent of the workforce in the country will be hired on a
temporary basis. The IT industry being a trendsetter of sorts, will
witness a large percentage of such hirings in the next few years.

A “temp” is a temporary worker with an organisation who is on a

third-party (staffing company) payroll. A well-accepted norm in
global companies, many large Indian organisations are now hiring
a part of their workforce from employee leasing firms. The reason
is not too difficult to guess—as organisations focus on their core
business strengths in a highly competitive environment, the non-
core functions are outsourced. The manpower for the latter is
provided by the employee leasing company. The contracts can
range from three to six months, and there are no hassles normally
associated with recruiting and retaining people.

“While so far, the leasing workforce was active in order to meet

short-term assignments of companies to augment their workforce
during peak periods or replace ‘leave vacancies’ or sudden
terminations, the current trend has seen corporates going for
leasing for specialised requirements,” says Ashok Reddy,
managing director of TeamLease, one of India’s largest HR
outsourcing services companies in the space of employee leasing.
He adds that the demand for temporary workers has been fuelled
by companies looking for greater workforce flexibility, faced
with fast paced market changes, including changes in consumer
demands and shorter product life cycles.

BENEFITS TO THE ORGANISATION

The trend of temporary staffing has been popularised in India by

MNCs who have been aware of the benefits in their experiences in
other countries. The advantages are many. The opportunity to
concentrate on core areas as non-core areas are taken care by
experts, benefits of scale, long-term cost benefits and a
responsible employer image. There is flexibility of employment,
and ease of recruitment and replacements. The statutory
complexities are also taken care of by the staffing company.

Most industry experts agree that there are no flip sides to the
arrangement. However points out that there is often a
misconception that this is an extended payroll service.
 THE TEMPS

Who constitute the growing number of leased employees? This

question takes special significance in a country like India, where
job security is an integral part of one’s psyche. The range
isastonishingly varied. People who want short-term options,
freshers wanting to gain experience, experienced people for
specific experience and of late even top management guys for
interim management options and it does provide a reasonable
secure and dignified employment option.

It is said that the biggest beneficiary of temporary employment in

India have been freshers. The workforce available for such
temporary employment has existed in excess of demand in the
Indian context; and increasing manifold in today’s date given the
dynamic market conditions, hence corporates are looking at
leasing as the viable option to meet their short-term manpower
needs. The attitude of today’s workforce, he believes, is driven
by rewarding employment opportunities coupled with career
guidance and flexibility to choose the nature and duration of
work. Furthermore, many employees choose temporary
employment as an avenue to exhibit their talents to the client
organisation, which could be a stepping-stone to a full-time
permanent career. Temporary employment has often been an
effective entry route into big companies.

One should remember that such people are employed typically for
non-core areas and attracting top class talent for non-core is an
issue, it has nothing to do with temp staffing as such. However
the leasing model attracts management talent far above the
commodity-level.
 DIFFERENT FROM BODY SHOPPING

Many often confuse employee leasing with body shopping.

Temping cannot be compared with body shopping as the former
requires a much higher level of involvement by the outsourcing
partner with the leased associates in order to manage and retain
them.

It is also not possible for traditional search firms to offer the

specialised services normally provided by an employee leasing
company. The temping route requires specialised talent at the
senior level. While traditional placement companies approach
business in a transaction mode; workforce suppliers need to
devote bandwidth through its people and process teams in
servicing customers (the client and leased associates) on a
recurring basis.

THE FUTURE

Temporary staffing is expected to grow exponentially in the

country, in the near future. “It is the quality and ease of
availability of manpower that would define the role employee
leasing organisations stand to play, not only in non-core
functions but also certain core business areas of organisations,”
points out Reddy, adding that it is imperative for outsourcing
partners to move from “only” employee leasing to complete end-
to-end “activity management.” It is also necessary for outsourcing
partners to be equipped with vertical and functional
specialisations, with key differentiators customised to the Indian
employment scenario.

In a recruitment market where the concept of full-time

employment is increasingly becoming a thing of the past,
temporary staffing is emerging as the viable option.
SCOPE OF TEMP STAFFING IN INDIA

These days, anyone with the habit of reading about HR

outsourcing practices in India will know that 'India temporary
staffing' is becoming the fastest HR trend in the recent years.
Various human resource researchers claim that the phenomenon of
temporary staffing is catching up in popularity in India. Sources
say that in the near future, 2.5 to 3 percent of the workforce in
the country will be hired on a temporary basis, with the IT
industry being a trendsetter.

Alp is a one-stop solution provider who can help modern

organizations to overcome their business challenges. Alp
understands the complexity of human resource issues presented by
the ever-changing global economy.

While till date, India temporary staffing services had been

provided only to meet short-term assignments of companies or to
replace leave vacancies/sudden terminations, the current times are
seeing leasing of temporary staff to fulfill specialized
requirements. While corporates are looking at leasing as the
viable option to meet their short-term manpower needs, we
provide brilliant assignments to candidates eager to learn from
different working styles and work-environments. Browse through
quality temporary jobs India available in multiple categories.

Temporary staffing is fast catching up in India

You get to work with reputed and prestigious companies and
Brands
 One get exposed to various jobs
 You get exposed to various new skills
 Learning from different Manager and seniors
 Learn different working style, business and work
environment
 Exposure to different Industries and companies
 Flexibility in terms of "work when you want too"
 No long term commitment to any one company
 Your experience of the Temp job can help you to get a
permanent job much easier
 PROS AND CONS

Advantages to those seeking employment from a temp agency are:

• Easy hire: Those meeting technical requirements for the

type of work are often virtually guaranteed a job without a
selection process.
• Flexible hours; a choice of which shifts to work; the ability
to take off for weekends, holidays, vacations, personal
appointments, or for any other reason of choice, or to work
on such days for additional pay
• Pay rates are often higher than the customary wages in a
comparable permanent position
• The likelihood of getting fired is lower than in a permanent
position, though a client of the agency can make a request
for the temporary worker not to return, even for a minor
infraction

Drawbacks to temp agencies are as follows:

• Many temp agencies do not offer any type of benefits, such

as health insurance. Benefits package is usually 30 to 40
percent of a permanent's employee base income.
• Temp to hire positions have been know to have high turn
over rates.

In some temp agencies, workers are considered self-employed

independent contractors, who have a status similar to those
running their own businesses.

• Reduced liability protection: With independent contractor

status, contractors are required to carry liability insurance
or else can be held accountable in a negligence lawsuit
when an error results in damage.
• Lack of reference: Many employers of experienced job
positions do not consider work done for a temporary agency
as sufficient on a resume.
 C O NT R O V E R S I E S

Temp agencies have been involved in some legal controversies,

often pertaining to the trust of workers who have been screened
little if at all for a position requiring high security clearance.

For example, in 2004, prior to the election some voter

registration applications for Democrats were found to be
discarded in a trash bin outside of the office. According to the
local board of elections, a temp agency was hired to process these
applications.

They employ the most talented professionals and invest in

superior resources and technologies to provide our clients with
innovative advice and bottom line results.

The talent of their extraordinary people and the culture and

business approach we foster, coupled with the exceptional,
creative services we provide and the results they deliver
worldwide for owners, occupiers, and investors are what really
distinguishes companies from all other service firms.
 TEMPORARY AGENCIES

A temporary agency may be distinct from a recruitment firm,

which seeks to place permanent employees, but there is often a
large overlap: a permanent employee may start out as a "try-
before-you-buy" trial temporary worker.

Many temporary agencies specialize in a particular profession or

field of business, such as general industrial labor, accounting,
health care, technical or secretarial. Some even "specialize"
inodd-jobs. Because of the added level of communication between
the employer (worksite) and the temporary agency and then
finally to the agency's employee these short-term roles can be
miscommunicated and cancelled on a whim. The employer
(worksite) is paying for a service and can decide to stop that
service (labor/skills) at any time.

A temporary agency may have a standard set of tests to judge the

competence of the secretarial or clerical skills of an applicant.
An applicant is hired based on their scores on these tests, and is
placed into a database. Companies or individuals looking to hire
someone temporarily contact the agency and describe the skill set
they are seeking. A temporary employee is then found in the
database and is contacted to see if they would be interested in
taking the assignment.
 INTIGRITY STAFFING SOLUTONS

COMPANY FACTS:

• Integrity Staffing Solutions was launched by industry

veterans Todd Bavol and Sean Montgomery to fill a need for
program innovation and creativity in the temporary and
direct hire employment sector. The year was 1997.
• Recruitment quality and customer service was raised to a
previously unseen level with the introduction of Integrity
Staffing's customized client programs and web-based
workforce management solution, workplace.net.
• Within just five years of launch, the company had achieved
11,000% growth and was ranked the 2nd fastest growing
private company in America by Inc magazine. This makes
Integrity Staffing Solutions the continent's fastest growing
employment and human resource consulting agency.
• In July of 2005, Integrity Staffing Solutions was notified
by Philadelphia100 that they had been chosen as one of the
100 fastest growing privately held companies in the region
for the fifth year in a row. This honor places Integrity
Staffing Solutions in the Philadelphia 100 Hall of
Fame. Integrity Staffing Solutions is one of only 33
companies to earn this honor.
• Today, Integrity Staffing Solutions is a $90,000,000
company, serving hundreds of clients in Arizona,
Delaware, Florida, Kentucky, Maryland, Nevada, NewJersey
and Pennsylvania. Our elite Employment Law Certified team
is renowned for its success in protecting our clients from
costly co-employment issues.
• Integrity Staffing Solutions has become vendor of choice in
each of the markets we service.
 MISSION

People of Excellence providing World Class Service with passion

for our Associates, Clients and Community.

Our Mission is to become the leading specialty staffing firm in

the United States by designing customized staffing models that
enable us to always deliver what we promise, time after time,
resulting in consistent, profitable growth and increased market
share.

We differentiate ourselves from our competitors by:

• implementing unique programs that are well designed,

clearly defined, easily understood and smoothly
implemented.
• improving our customers productivity levels through the
effective delivery of programs using the combined resources
and individual talents of our staff.
• implementing temporary/client affinity programs that result
in increased loyalty and market share.

Integrity believes that our customers always are the ultimate

judges of quality.We strive to perform every task as if our
success and the success of our clients depend upon it. We attempt
never to overpromise, but always to overdeliver by doing top-
quality work and meeting our commitments. We know that our
clients always will be our best source of future business, so we
work to earn their trust and build strong relationships that
generate repeat and referral business. As a result, we will become
known as an innovative partner in specialty staffing. Our profits
will be derived, in part, from the benefits our customers gain
from doing business with Integrity.
Some jump high. Others jump to touch the sky - Quality's easy
to talk about. Achieving it requires passion and supreme effort.
At Integrity Staffing Solutions, we think that's exactly what our
clients should expect. Since we also believe our clients are the
ultimate judges of quality, we admittedly set ourselves a lofty
challenge. (But then that's nothing new for us!) So how do we
ensure our standards consistently reach these heights? Attitude's a
big part of it, frankly. When a passion for quality is genuinely
entrenched at the top of an organization, we've found good people
stretch to achieve it too. Expect to see every Integrity Staffing
Solutions member performing every task as though our success
and your success is entirely reliant upon it. Because it is!
Quality service delivery

• Always two points of contact

• 30-minute call-back
• Check-ins and quality checks
• Customized client orientations
• Performance and attendance incentive programs
• 100% service guarantee

Innovative, rigorous recruitment assessment

• Always two points of contact

• 30-minute call-back
• Check-ins and quality checks
• Customized client orientations
• Performance and attendance incentive programs
• 100% service guarantee

• Flexible staff pull strategies

• Recruiting projects

Forward thinking on applicant assessment

The way they view it, recruiting the brightest lights in the field
involves much more than merely searching for stars. You see, we
believe in placing the right Associate in the right position the
first time. And that means finding qualified candidates who are
not only up to the job, but also the right fit with our client's
culture and goals.

• Behavioral interviewing
 • Rigorous, customized assessment tests - see our samples
below
• Background checks

They also recognize that finding the cream of the crop is only
half the battle. With our innovative Associate retention programs
and bonuses, we make sure you keep the perfect Associates, too.

SERVICES OFFERED

Employee leasing companies offer a plethora of staffing solutions

to their clients. Reddy gives detailed explanation of the services
that Team Lease provides. It includes:

Temporary staffing: Enabling the client to respond to short-term

temporary and/or flexible manpower needs with specific skill set
requirements or for supplementing the workforce. These services
could be of a part-time, full-time or job sharing nature.

Temporary-to-permanent services: The client can hire

associates as temporary employees for a trial period of
employment; after a satisfactory trial period, a company has the
opportunity to add a temporary worker to its permanent staff; by
moving the employee from Team Lease payroll to that of the
business client.

Long-term contract: Corporate can opt to enter into assignments

for long-term and indefinite periods of time with Team Lease
associates.

Managed services: Team Lease provides the onsite management

of the contingent workforce at the client facility. It retains the
responsibility for the supervision of the leased employees as well
as the accountability for the results of the facility or function
that have been leased.
 THE POSITION

It is a known fact that most companies prefer temporary staff to

permanent ones, furthermore there is a growing trend of
outsourcing non-core functions to outsourced staff. These range
from accounts, front-office, sales, marketing and back-end
operations. Team Lease undertakes outsourcing for diverse
sectors, including banking, telecommunications, FMCGs, IT,
manufacturing and retail, informs Reddy. The service spectrum
caters to functional activities involving office administration,
technical support, accounts and finance, HR support, marketing
and sales.
Since the foundation of the company is essential ingredient of
overall philosophy, it has been to strive for excellence and
become the primary providers of competitive, efficient and
reliable resource regard.

Effects of Temp Staffing

On Agency:

Profit oriented – the agencies dealing with temporary staffing

are profit oriented. They charge the companies seeking employees
on temporary basis and thus make their profits. Employees
seeking temporary jobs contact these agencies in order to reduce
and save their time in job hunting. This is beneficial for all
employees, agencies and companies.

Promotion of agency – ISS provides staffing to the companies,

their agencies gets publicised in market and society. As a result
people become aware of the presence of such agencies providing
employment which help them to gain more employees seeking job
and thus make an increase in their regular earning rate.
On Employees:

Reduced job hunting – the temporary employees seeking job can

register themselves in the temp staffing agencies in order to
reduce their job hunt. They can easily opt for the job they are
interested in. whenever the agencies find any vacancy in any
company, they would recruit the registered employee in that
company.

Better incentives – the employees can take over the job with
better incentives and higher perks instead of taking a job which
pays them low. This is so because the agencies offer them a good
number of jobs with different services and offers to the
employees in case there is vacancy and the agency is asked to
provide employees to the company.

No job security – since the employees gets the job on temporary

basis there is no job security for the employees. They can be
removed from the company management anytime as they have the
power to do so according to the laws of temp staffing. So the
employees have to give their best in order to prevent their
position in future.
 BIBLIOGRAPHY

www.integritystaffing.com/

www.integritystaffing.com/bottom/privacypolicy.aspx

www.alltimejobs.com/services/temporarystaffing.asp

www.expressitpeople.com/20040322/cover.shtml