CURRICULM VITAE

FABIAN SCHUTTERS

Personal Details
First Name : Fabian

Surname : Schutters

ID number : 791216 5021 089

Date of Birth : 16/12/1979

Gender : Male

Health : 100%

Drivers License : Code 08 EB

Address : 3 Mesfort Close

Hout Bay
7806

Contact Details : 073 490 3700 / 076 889 1651

Qualifications
High School : Wittebome High School

Highest Standard : Matric

Subjects Passed : English, Afrikaans, Physics,

Biology, Geography, Mathematics.

Tertiary Education
Institute Attended : CTI (Computer Training Institute)
Qualification : IT Technician Diploma
 Modules Completed : Intro to computer, OS 1 – Windows 2000 and DOS,
Central processing unit, PC components/peripherals devices (Theory and
Practical, OS 2 – Novelle Netware and Unix, Data Communications,
Networking, Windows NT workstation and Server, Customer Care.
Year Completed : 28/04/1998 - 28/04/1999

Achievements : Basic and Intermediate Surf lifesaving certificates.

: General first-aid training certificate.
: General health and safety training certificate.
: Basic fire-fighting training certificate.
: Prefect at the end of primary school.
 Employment
History

1. Name of Firm : Computacenter Cape Town

Nature of work : First Line Support Analyst
Duties : My Role as IT Support analyst at Computacenter included, Providing IT
support to the Royal Mail Group to facilitate the role out of windows 10
operating system. Through out the royal mail group in the UK. Providing
first line support for both hardware and software components
Predominately Microsoft office and network related issues.

Period Employed : 01/06/2018 TO 14/12/2018 (Contract Expired)

2. Name of Firm : Cosmonet (MTN)

Nature of work : Sales Consultant
Duties : Providing a service to existing clients by guiding clients to upgrade to the
correct contract that suits their needs.
Also help New Clients to decide which package would be the most cost
effective solution for them.
Up selling to meeting monthly targets in place.
Customer Service is the highlight of this role because with giving clients
A great experience all the above will not be possible.
Resolving customer enquiries both pre-paid and contract, in the most
friendly and efficient way possible.

Period Employed : 01/05/2016 TO 28/05/2018

3. Name of Firm : Harding Group

Nature of work : Field Marketer
Duties : To manage and rotate stock as required.
To ensure that all list principles/products are correctly merchandised and
Ensure that all products have visible pricing.
To place orders, making sure that there is no out of stocks.
Maintaining of the back-up and store floor, i.e. stock pressure, price
Flashers, no expired items on shelf, no out of stocks
To communicate with store manager and also to advise them of the
upcoming promotions and influence orders.
Make sure that all products listed are available to customers and to
communicate out of stocks to the store manager so that the reason for it not
been available can be established.
Make sure that all the flows and procedures are adhered to of the different
principle in am responsible for.
To bag and tag all stock that is damaged or expired and complete all
necessary paper work so that it can be returned to the relevant suppliers
and the store refunded.
Period Employed : 25/05/2014 TO 28/04/2016

4. Name of Firm : Twenty-Four Help (Tele-Performance)

Nature of work : Customer Service Representative.
Duties : Providing Desktop and Laptop support to UK and Ireland clients for
Hewlett Packard (HP) in a call center environment.
That is troubleshooting/Fault finding problems that the customer calling
has, general product assistance and perform various tests on the end user’s
product by verbally instructing the client on how to do so over the
telephone. These tests were to verify if the unit is faulty or not. If the
problem the end user is not solved by the end of the call it was my duty to
log a repair order so that the unit can be collected, repaired and dropped off
by the client.
Period Employed : 10/10/2010 TO 01/08/2014
5. Name of Firm : QS Systems
Nature of work : Field IT Technician
Duties : Installation and troubleshooting networked computers. New PC assembly
and PC repairs. Including installing windows operating system and
basic programmes, eg. Microsoft office, nero, etc. Onsite support
for all IT related call outs from existing clients, e.g. network issues, virus
removal, hardware upgrades, internet connection issues, Email account
setup, etc.
Period Employed : 01/08/2007 TO 27/09/2009

6 Name of Firm : Entilini Operations (Chapmanspeak drive)

Nature of work : Maintenance Technician
Duties : Full Installation of CCTV camera’s, networked computer till
System for toll operations, including maintenance, supervisor and
management workstations. All linked to Tollink in Pretoria via remote
connection.
As onsite technician I had to ensure functionality of all technical
equipment including UPS and Electrical appliances. This by performing
routine checks and if any issues repair where possible. If not, I am to
inform management. Monitoring and maintaining a Database of all traffic,
weather and cashier transactions including drawing weekly/monthly
reports for the Informix Database.
Period Employed : 01/01/2001 TO 01/07/2007

References
1. Althena Isaacs - (Entilini Operations) (021) 791 8220
2. Quentin Hendrick - (QS Systems) 082 477 38732
3. Ridah Adams - (Twenty4Help) (021) 421 2605
4. Zahier Benjamin - (Cosmonet-MTN) 078 755 4658
5. HR - ComputaCenter (021)957 4900