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Experienced, resourceful, certified IT specialist seeking a position where over 17 years of hands-on dedication
to supporting and training end-users can be utilized. Lead technician for several local sites requiring local travel,
strong work ethics, self-discipline, time management and inventory control. Knowledge in a wide variety of IT
related support and tools including hardware, imaging, active directory, basic networking, cabling, virus
removal, data backup and more.

Skills

 Office 365  Windows 10, 8, 7

 CompTIA A+ certified  Inventory Management
 Skilled Multi-tasker  Bi-lingual Spanish/English
 Active Directory  ServiceNow
 Presentation Skills  Bomgar/Remote Tools
 VPN  SCCM
 Helpdesk  IT Operations
 Data Backup/server backup  SAP
 Cisco TelePresence  A/V management
 Network Drop/Punch downs  Cable management

Accomplishments

 Saved company thousands of dollars by implementing a reliable and affordable ticketing system.
 Built and configured server for SysAid (our new ticketing system) saving thousands of dollars

Experience

Police Officer- City of Humble, Texas

2018-2019
 Enforce State and Local laws
 Protect life and property
 Prevent crime
 Apprehend criminals

President/Owner-Space City Geeks, Spring, TX

2012-2017
 Seek out new clients
 Analyze and repair faulty computer equipment
 Install Ethernet ports in walls and patch into network switch
 Install software
 Perform other troubleshooting duties
 Maintain billing information and tax preparation
 Create and maintain website
Operations Analyst – Stanley Black & Decker, Houston
2010 - 2018
 Ensure property and personal safety for entire organization; maintains and monitors security cameras.
 Inventory/Asset management of all IT related devices using ServiceNow
 Software license management
 Key member of the Safety Department; developed and assisted in the implementation of the radio
communication system.
 Provide IT support for all local Stanley Black & Decker locations
 Trained employees on proper use of ticketing software along with Office related software
 Maintain servers, desktops, and laptops at all locations within the company
 Set up and installed various hardware systems, such as PCs, laptops, cisco phones, WAP’s
 Advised customers on the purchase of mobile phones, recommended apps, as well as support and
troubleshooting.
 Provided assistance in data management & migration: backup, restore, and transfer data from old to new
devices.
 Inspects/enforces policies and procedures per the regulations to maintain accurate guidelines for overall IT
security and daily responsibility within SLA.
 Perform critical virus removal, vital data retrieval, software and hardware installations, as well as insuring
proper upgrades
 Imaged computers with company provided image
 Upgraded users to Office365 and Windows 10
 Set up Cisco TelePresence meetings for management/ Provide IT support for meetings and TelePresence
 Set up A/V equipment for management meetings or other special functions
 Printer, Fax and MFP installs and troubleshooting
 Network drop installs and punch downs in Server Room including cable management

Lead Desktop Administration – TEKSystems/Crc-Evans Pipeline, Houston

2002 – 2010
● Maintain desktops, laptops and server equipment at multiple sites
● Perform Cisco VoIP phone configurations
● Meet with Vendors for various IT related projects review quotes for jobs and participate in several
IT projects
● Use of remote tools to provide offsite help to users
● Assist executives at management meetings with A/V equipment
● Built and maintained SysAid ticketing server
● Inventory/Asset management of all IT related devices using ServiceNow
● Software license management
● Trained users on the use of Windows and Office Products
Education

University of Houston, Downtown

Bachelors of Business Administration in Computer Information Systems

Houston Community College, Northeast

Texas Commission on Law Enforcement Certificate

Houston Community College

Associate of Arts Degree

Volunteer Work

Boy Scouts of America 2016-2017 Asst. Den Leader

2018-2019 Parent Volunteer

Professional Recommendations

Available at : www.linkedin.com/in/gcoop3