MCB Bank Limited Internship Report

INTERNSHIP REPORT
MCB Bank Limited
Program: BS-Commerce (Hons)Eve

Session: 2010-2014
Submitted to:
Sir Jhanzeb Butt
Department of Commerce
Submitted by:
Name: Ahsan Khan
Roll #: 97
DEPARTMENT OF COMMERCE
1 Department of Commerce
Acknowledgments
First of all I thank my almighty ALLAH. Who give me knowledge and strength and
able me to do my bs commerce (Accounting )
When I prepared my internship report during the preparation of my internship report I

face so many hurdles and then there is few many people which they help me throughout the
internship preparation and course .
First of all I shall be very thankful of my parents because all the time they encourage
me throughout the course and giving me hope and faintness.
After that I shall be very thankful of the manager of MCB (Ltd). And all the staff of
MCB Bank (Ltd). Branch they help me throughout the internship course.
Regards,
Ahsan Khan
List of Contents
Sr. # Topics Page No.
Internship Placement- Commerce Graduates 03
Certificate of Achievement 04
Acknowledgements 05
Intership Supervisor Detail 07
Main Entraince Photo of MCB Bank Ltd. 08
Objectives of Studying MCB Bank Ltd/ 09
Overview of MCB Bank Ltd 10
a). History of Banking 10
b). Histoty of MCB Bank Ltd. 11

● What is a Commercial Bank?
12
c). Introduction 12
d). Corporate Information 13
Board of Directors 13
Chief Financial Officer 14
Auditor 14
Audit Committee 14
Legal Advisor 14
Principal Registered Office 14
Registrar’s and Share Registration Office 14
Nature of MCB Bank Ltd. 15
a). Vision Statement 15
b). Mission Statement 15
c). Objectives 15
d). Kinds of Business Activities are Performed by MCB Bank Ltd. 15
e). Business Volume 16
f). Organizational Structure 17
g). Organizational Hierarchy Chart 18
h). Branch Structure 19

i). Hierarchy Chart of MCB Bank Ltd. 19
j). Branch Office Staff 20
k). Functions of the Staff Hierarcy wise 20
Product Line 21
● Consumer Banking
21
● Commercial Banking
21
● Islamic Banking
22
● Mobile Banking
22
● MCB Virtual Banking
22
● Call Center
23
● Smart Card
23
● MNET Switch
23
● MCB Pyara Ghar
24
● MCB Car4u
24
● Remitt Express
24
● MCB Master Card 24
Deposit Schemes of Islamic Banking 25
● Al-Makhraj Saving Account

25
● IANAT Account
25
● Al-Makhraj TDR
25
Deposit Product 26
● Saving 365 Gold
26
● Saving Extra
26
● Smart Dollar Account
26
● Saving Account
26
● Current Account
26
● Current Life Account
27
● Foreign Currency Account
27
Lockers 27
● Documentation
27
● Key Deposit
28
● Use of Locker
28
Investment Products 28
● Dynamic Cash Account
28
● Dynamic Allocation Fund
28
● Gift Cheque
29
● Dynamic Stock Fund
29
Loans 30
● Auto Loan
30
● Features and benefits

30
● Credit Cards
30
● Visa Debit Card
31
MCB Bank Ltd. Visa Platinum 31

● MCB Bank Ltd. Visa
31
● MCB Visa Prepaid
31
Competitor 31
Overview of Department 32
Brief Introduction of All Documents 32
a). Business Development Department 32
b). Cash Management Department 33
c). Account Opening Department 33
d). Credit Department 33
e). Dispatch Department 34
f). Clearing Deparment 34
g). Account Department 34
h). Finance Department 34
Specific Learning & Experience During Intership 35
Plan of My Internship Programme 35
a). A brief Introduction of the Branch where I did my Internship 35
b). Starting and the ending dates of my Internship 36

c). Names of the Deptt. In which I got Training and the Duration of
36
Training
a). Account Opening Department 37

● Maintenance of Existance Account
38
● Closing of Account
39
● Grounds for Closing the Customer’s Account
39
i). Notice by a Customer 39
ii). Death of Customer 40
iii). Customer’s Insanity 40

iv). Order of Court 40
b). Cash Department 40
c). Credit Department 42
d). Clearing Department 43

➢ Inward Clearing
44
➢ Outward Clearing
45
e). Remittance Department 46
● Western Union
47
● Telegraphic Transfer (TT)
47
● Demand Draft (DD)

47
Different Terms Used in the Bank 48

i. Dormant Account 48
ii. Deceased Account
48
iii. Block Account
48
iv. Stale Cheque
48
Ratio Analysis 49
● Vertical Analysis
49
● Horizontal Analysis
49
Five Years Financial Summary 2008-12 50
Balance Sheet 51
Six Years vertical Analysis 52
Income Statement 53
Six Years Horizontal Analysis 54
Income Statement 55
Swot Analysis 56
● Strenghs
56
● Weaknesses
57
● Opportunities
57
● Threats
57
Future Prospects of the Organization 58
Recommendations for Improvements 60

● Security Cameras
61
● Proper Reception
61
● Token System
61
● Behavioral and Professional Training

61
References
Objectives of Studying MCB Bank Limited
My objective of study MCB Bank Limited was to get some know how that how
professionals work in their environment, so that the experience I get from here will help me
in future.
According to our internship program, I completed my six (06) weeks internship at MCB
Bank Limited Chubara Road Layyah. MCB Bank Limited has three important
departments.
1. Retail /General banking operations department.
2. Credit operations department.
3. Foreign exchange department.
➢ Overview of MCB Bank Limited
a). History of Banking
Bank is derived from Bancus or Banque or Back. History of banking is traced to 2000 B.C. in
Greece. Priests and goldsmiths acted as financial agents by keeping money and valuables of
people in temples in strong safes. Thus the first stage in the development of modern banking
was accepting of deposits cash from those who had surplus money with them.
The goldsmiths issued receipts for the money deposited with them, which began to
pass from hand to hand in settlement of transactions as people had confidence in the integrity
and solvency of goldsmiths. The receipts were drawn in a way that it entitled the holder to
claim the specified amount of money from goldsmiths. These receipts were the earlier bank
notes. Thus the second stage in the development of banking was the issue of bank notes. The
goldsmiths discovered all the people who had deposited money did not come to withdraw
their funds in cash. Only a few people presented the receipts for encashment during a given
period of time and they also found that most of the money deposited with them was lying
idle. They also found they were being constantly requested for loans on good security. They
thus thought it profitable to lend at least some of the money to the needy persons. This proved
profitable for them. Instead of charging interest from depositors, they began to give interest
on money deposited with them.
Through experience, banks came to know that they could keep a small proportion of
total deposits for meeting demands of customers for cash and could easily lend the rest.
They allowed depositors to draw over and above than the money standing to their
credit. They thus allowed the overdraft facilities to their depositors and this was the fourth
stage in the development of banking.
Every bank issued receipts and most allowed overdraft facilities and this caused too
much confusion in the system. In order to earn profits, banks not keep adequate reserves to
meet demands of customers’ demands for cash. This failure on the part of bankers to return
money caused widespread distress among people.
In order to create confidence among people, steps were taken to regulate the banking
organization. A conference was held in Nuremberg in 1548 where it was decided that a bank
should be set up by the state, which would streamline the banking organization. The first
central bank was thus formed in Geneva in 1694. The responsibility of issuing notes is now
entrusted to a central bank in each country.
With the passage of time, activities of commercial banks increased. They dealt with
large number of issues such as obtaining funds, advancing loans to businesses, farmers,
households, making investments in stocks, discounting bills of exchange etc. commercial
banks are now multi-service organizations and play a very important role in financial
markets.
b). History of MCB Bank Limited
Muslim commercial Bank Ltd. was established on July 9, 1947 at Calcutta on the
express wishes of the founder of Pakistan Qauid-e-Azam M.A. Jinnah who was deeply
concerned with the plight of banking among the Muslim community in India. Muslims in
general were at that time not favorably inclined towards joining the banking profession. This
was therefore a right step taken by the founder of Pakistan to induct.
Muslim Commercial Bank first shifted its head office to Chittagong on August 17,
1947, immediately after independence and finally to Karachi on July 15, 1954, which was the
federal capital at that time. With the independence of the country, whatever scarce human
resources available were utilized in the banking sector. However, as the branch network was
expanding, so was the trained manpower to man the newly setup branches as well as the
controlling offices. In the period 1947 till 1965, young university graduates were recruited
and trained for a year by the training department of SBP and then assigned to the commercial
banks.
In January 1974, the government of Pakistan decided to nationalize all banks in
Pakistan under Pakistan Banks Act 1974. By January 1991, MCB was privatized. The bank
has done well since then.
What is a commercial Bank?
“A bank or banker is a dealer in credit or more properly a dealer in money. It is an
intermediate party between the borrower and the lender. It borrows from one party and lends
to another and the difference between the terms on which it borrows and those on which it
lends forms the source of its profit”.
Or “A bank is a dealer in debts—his own and of other people”
c). Introduction
The bank has now completed more than 16 YEARS, since its privatization and it is,
indeed, gratifying to note that during this period, MCB Bank Limited has performed well and
has sustained its growth in all the major sectors. The well deserved credit, for this good
performance and progress, must surely go to the Bank’s Management, its Directors and, in no
small measure, to the entire MCB Bank Limited team for its dedication, concerted efforts and
excellent team spirit.
MCB Bank Limited has been a pioneer among the banks in Pakistan, particularly in
introduction a number of innovative banking products and services. For the first time in the
history of Pakistan, these multifarious products mostly in the shape of saving schemes have
been introduced by MCB Bank Limited with brand names. This has set the trend and many
other banks, both local and foreign, have since followed in MCB Bank Limited’s footsteps,
by launching new products and services, on similar lines.
d). Corporate Information
The board of directors has the authority in guiding Bank affairs and in making general
policies. Some directors are the personnel of the MCB Bank Limited and others are
successful businessperson and executives of other major organization. There are Board of
Directors listed below.
Board of Directors
Mian Mohammad Mansha (Chairman)
S. M. Muneer (Vice Chairman)
Tariq Rafi
Shahzad Saleem
Sarmad Amin
Mian Raza Mansha
Mian Umer Mansha
Aftab Ahmad Khan
Manzar Mushtaq
Ahmad Alman Aslam
Datuk Abdul Farid Bin Alias
Dato’ Seri Ismail Shahudin
Imran Maqbool
Chief Financial Officer

Salman Zafar Siddiqi
Company Secretary
Abdus S. Sami
Auditor
M/s A.F Ferguson & Co. Chartered Accountants
Audit Committee
Tariq Rafi (Chairman)
Aftab Ahmad Khan
Dato, Seri Ismail Shahudin
Ahmad Alman Aslam
Legal Advisors
M/s Khalid Anwar & Co.
Advocates & Legal Consultants
Principal Registered Office

MCB Bank Limited Building, 15- Main Gulberg, Jail Road, Lahore, Pakistan
Registrar’s and Share Registration Office

M/s THK Associates (Pvt.) Ltd. State life Building No.3, Dr. Ziauddin Ahmad Road,
Karachi, Pakistan
➢ Nature of MCB Bank Limited
a). Vision Statement
“Challenging and Changing the Way You Bank”
b). Mission Statement
“MCB Bank Limited’s team of committed professionals is dedicated to maintain long-term
customer relationship through outstanding service and convenience”
c). Objectives
● To maximize the deposits.
● Create excellent environment.
● Maximize the market share.
● Focus to corporate customers.
● Modernizing the banking system.
d). Kinds of Business Activities are Performed by MCB Bank Limited

● Whole Sale Banking
● Islamic Banking, Commercial Banking
● Consumer Banking, Agriculture Banking
● Online Banking, Trade Services
● Cash Management
e). Business Volume
Five years Business Volume of MCB Bank Limited
Details 2008 2009 2010 2011 2012
Total Assets 443,615,904 509,223,727 567,552,613 653,232,832 765,898,513
Deposits 330,181,624 367,604,711 431,371,937 491,188,637 545,060,742
Advances-net 262,135,470 253,249,407 254,551,589 227,579,641 239,582,825
Investments-n
96,631,874 167,134,465 213,060,882 316,651,821 402,069,641
et
Shareholder’s
52,244,865 61,075,932 69,179,921 78,914,681 88,156,651
Equity
Profit before
21,867,566 23,154,945 26,253,075 31,842,754 32,053,854
Taxation
Profit after
15,374,600 15,495,297 16,873,175 19,425,680 20,941,640
Taxation
Earnings per
16.71 16.85 18.34 21.12 22.77
Share (Rs.)
f). Organizational Structure

g). Organizational Hierarchy Chart
h). Branch Structure
i). Hierarchy Chart of MCB Bank Limited
➢ SENIOR EXECUTIVE VICE PRESIDENT
➢ EXECUTIVE VICE PRESIDENT
➢ SENIOR VICE PRESIDENT
➢ VICE PRESIDENT
➢ ASSISTANT VICE PRESIDENT
➢ OFFICER GRADE I
➢ OFFICER GRADE II
➢ OFFICER GRADE III
➢ CLERICAL STAFF
➢ NON CLERICAL STAFF
➢ PEONS
Product Line
MCB Bank Limited of Pakistan deals in all the schemes and the services of a bank in
a current scenario there are many sets of financial infrastructure with which the MCB Bank
limited is leading in providing the services to its customers.
● Consumer banking
The consumer portfolio, comprising the debit card, credit cards, auto loans, personal
loans and mortgages will be established phase by phase. However, we are confident that our
strengths, together with our largest network of online branches, a superior technology
platform, a big customer base and the Consumer Personal Banking Group (CPBG), will take
the Bank’s profitability to new heights.
● Commercial banking
The MCB Bank Limited is also doing the commercial banking and it’s leading in this
department
MCB Bank Limited offers retail product to its consumers. The MCB Bank Limited
main focus to introduce the various financing and investing products to its valuable clients,
and contributes the steady growth to the financial industry. The commercial and the retail
banking offers the verity of asset and liability –based.
The MCB Bank Limited introduce different type of product and instruments which is
mentioned on next page
● Islamic Banking
Islamic banking division was formed with the effect from 1st January 2003, which in a
short span of time, has developed sufficient expertise necessary infrastructure, information
technology, and manpower to run Islamic banking operations and offer Islamic banking
products.
● Mobile Banking
At the forefront of technological excellence, MCB proudly introduces MCB MOBILE
BANKING. The convenience of accessing your account balance information and mini
statements whenever you want or wherever you may need them, with comfort and peace of
mind.
MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours - 365
days.
Just call our Help Line on (021) 111-000-777 or any MCB online branch for assistance.
MCB Mobile Banking gives you easy and quick access to your account(s) at a time you find
convenient, including all holidays.
With MCB Mobile Banking you can check your balance. And you can view the last 4
transactions of your MCB account(s).
● MCB Virtual Banking
MCB Virtual Internet Banking offers you the convenience to manage and control your
banking and finances – when you want to, where you want to. Convenient, simple, secure and
totally free of cost. So, just get clicking.
● Call center
Keeping up with banking services can be tedious but not with Muslim Commercial
Bank, where phone service is at your fingertips. Just dial our Call Center from the comfort of
your home or office or wherever you happen to be. It offers basic banking services for your
convenience, eliminating the need for you to make unwanted trips to your branches
MCB Call Centre offers basic banking services for your convenience like Balance Inquiry,
Foreign Exchange Rates, Account Statement, Cheque Book Requests and lots of other state
of the art services.
● Smart card
MCB now brings MCB Smart Card – a secure and convenient instrument of payment
with unmatched functionalities. It provides 24 hours direct access to your bank account. It not
only helps you manage your expenses, but also eliminates undue interest on your day to day
credit card transactions. Your balance is always in your reach. MCB is the only bank to
introduce a debit card that gives the option to choose from domestic and international cards
for local and global usage respectively.
● MNET Switch
MNET enables all the member banks to share their electronic networks. This means
customers of all member banks can use each other's ATMs. ATM machines of MNET
member banks accept cards issued by Muslim Commercial Bank, Citibank, Standard
Chartered, HSBC, Bolan Bank, Credit Agricole, Bank of Punjab, Prime Commercial Bank,
Saudi Pak Bank Limited, Habib Bank AG Zurich, Metropolitan Bank, Bank of Khyber and
American Express. MNET customers can use over 600,000 ATMs worldwide that carry the
logo and shop at over 5 million outlets that carry the logo.
● MCB Pyara Ghar
MCB Pyara Ghar is an ideal Home Finance from your own bank that lets you
Purchase, Renovate or Construct your home the way you have always wanted. Having your
own home was never so easy
● MCB Car4u
MCB CAR4U Auto Finance is the power move that assists you in more ways than
you ever imagined. It is affordable, with lowest mark up, flexible conditions, easy processing
and above all, no hidden costs.
● Remitt Express
The fastest way of getting your money across to Pakistan. Remit Express offers low
cost remittance from U.A.E. and Saudi Arabia. Your relatives, friends or business associates
receive drafts within 72 hours. MCB Remit Express has been specifically designed to meet
the needs of the expatriate Pakistani community residing in the Gulf countries.
● MCB Master Card
People have tried to find more convenient ways to pay, from gold to paper money and
now checks. Today, money is moving away from distinct hard currencies and towards
universal payment products that transcend national borders, time zones, and, with the
Internet, even physical space.
MasterCard International has expanded globally in more locations in the world than any other
card. The card was introduced by Muslim Commercial Bank Limited in 1995 and now offers
card members over 15 million outlets in 232 countries.
♦ Photo security- the first bank in Pakistan to introduce the enhanced feature of photograph
on the card limiting fraud in case of card loss.
♦ Welcomed at over 3,000 outlets in Pakistan.
♦ Provides up to 45 days Free Credits.
♦ Joining and Annual Fees to suit you.
♦ Free travel Insurance of Rs. 3.5 million.
Deposit schemes of Islamic Banking
● Al-Makhraj Saving Account
The minimum deposit required for Al-Makhraj saving account in only Rs. 5000 and
profit can be earned semi annually
● IANAT Account
The IANAT account give you ease of doing unrestricted number of the transaction.
IANAT account may be opened with minimum of only Rs.10, 000. With all the feature and
facilities that this product offers, it is highly recommended for management of the business
funds.
● Al-Makhraj TDR
A minimum of only rs.25, 000 is needed to invest money in Al-Makhraj tem deposit.
Choice of tenors can be made from a list of options namely 3 months to 2 years.
Deposit Product
● Saving 365 gold
The higher you save, the higher you go. MCB Bank Limited Savings 365 offers you a
wide range of attractive profit rates
● Saving Extra
Grow with MCB Savings Xtra by saving more and earning greater profit. MCB Bank
Limited Savings Xtra offers you a wide range of attractive profit rates.
● Smart dollar account
Discover a suitable solution that helps make more of your dollar savings. MCB Smart
Dollar Account is a sensible way to maintain or grow your US Dollar deposit across USD
Current, Savings, or Term Deposits.
● Saving account
If you’re living large and don’t wish to lock your funds for lengthy periods, yet still
want to reap the profits from your success, your can have the best of both world’s with an
MCB Bank Limited Privilege Savings Account
Current account
● Low minimum balance requirements.
● Unlimited cash deposit and withdrawal facility at hundreds of branches nationwide.
● Lockers and other affordable transactional facilities.
● Network of over a thousand branches, and hundreds of online branches, at convenient
locations.
Current life account
● Free comprehensive life insurance coverage.
● No joining fees on Debit/ATM Card.
● 50% discount of Debit Card Annual Fee at the time of renewal.
● Low monthly average balance requirement.
● On maintaining your Privilege relationship, all demand drafts, pay orders, cheque
books, and ATM card are entirely free of cost.
Foreign currency account
● Available in US Dollar, UK Pound Sterling, or Euro.
● Unlimited transactions at your branch.
● Free foreign currency cash deposit and withdrawal facility.
● Profit paid into your account every six months.
● Foreign Remittances facility available.
LOCKERS
MCB Bank Ltd. offers safe Deposit lockers facility to its customers. These lockers are
installed in the Strong Room of the branch to ensure maximum security. Each locker has a
separate number and is fitted with double key lock which can not be opened.
● Documentation
Lockers facility is available only for account holder of bank. Before issuing a license for the
use of lockers customer is required to fill following forms
1. Application Form MF: 19A
2. Specimen Signature card MF: 19A
3. Either/Survivorship Form MF: 19E (if the locker is in joint names)
● Key Deposit
Apart from fee a certain amount is also payable as Key Deposit. This amount is refundable on
the surrender of key and clearance of dues.
Key Deposit charges currently are
➢ Rs. 1500 for Small locker
➢ Rs. 3000 for Medium Locker
● Use of Locker
Locker can’t be used for any purpose other than the deposit of documents, jewellary or other
valuable etc. Normally operation of locker is restricted to twice a day; however, this
condition may be relaxed.
Investment Products
● Dynamic cash account
MCB Bank Limited Dynamic Cash Fund (MCB Bank Limited DCF) is an open-end
money market fund managed by MCB Bank Limited Asset Management Company. The
objective of the fund is to provide attractive returns to short term investors with a very low
appetite for risk while taking into account capital security and quality considerations
● Dynamic allocation fund
MCB Bank limited Dynamic Allocation Fund (MCB Bank Limited DAF) is an
open-end asset allocation fund managed by MCB Bank Limited AMC which allows 0-100%
exposures into debt or equity as per market conditions and discretion of the fund manager.
The aim of the fund is to provide investors with a high absolute return.
● Gift Cheque
MCB Gift Cheques eliminates guesswork in trying to find out the perfect Gift for any
occasion Birthdays, Wedding, Graduation and religious Festivals.
Gift Cheques is beautifully packed in a Gold / Silver envelop with a personalized Gift
Card designated to suit all occasions. They are safer than cash, because they can be replaced
if lost or stolen. They are also available at all TCS Express Centers round the clock.
● Dynamic stock fund
MCB Bank Limited Dynamic Stock Fund (MCB Bank Limited DSF) is an open-end stock
market fund managed by MCB Bank Limited AMC. The objective of the fund is to provide
long term capital appreciation to investors. From time to time, MCB Bank Limited DSF may
invest in short term fixed income. Opportunities when it has a bearish view on equity/stock
markets
.
Loans
● Auto loan
Life in the fast lane can be really slow without a car. MCB makes it a breeze to
finance/lease your new/used car.
Features and benefits
● Option for financing or leasing
● Financing tenures from 1 to 7 years
● Option for new as well as used cars
● Option for local as well as imported cars
● Financing up to Rs.20 lacs
● Option for early payment
● Option for replacement loan
● Minimum documents required (2 photographs and CNIC copy)
● Up to 15% down payment only
● Priority delivery on different vehicles
● Credit Cards
Accepted at over 24 million establishments worldwide in 210 countries including
10,000 in Pakistan displaying the Credit Cards logo, you can rest assured of real value-added
benefits at home and abroad.
● Visa Debit card
Pakistan’s 1st chip based debit card. It allows the customers to enjoy unmatched
convenience, enhanced security and round-the-clock accessibility to their funds.
MCB Bank Limited Visa Platinum
It is with great pleasure that we welcome you to experience the exciting world of
MCB Bank Limited Visa Platinum Credit Card is the most reliable, competitive and
gratifying Credit Card offering a tantalizing mix of luxurious shopping, dining and traveling
opportunities which will undoubtedly be a treat for you
● MCB Bank Limited Visa
MCB Bank Limited Visa is not just another card in your wallet. Visa is the most
secure, affordable and rewarding credit card turning you’re shopping into a much more
exciting experience. MCB Bank Limited Visa is accepted at all ATMs across Pakistan as well
as at 27 million acceptance locations worldwide.
MCB visa Prepaid
● Instant issuance.
● 24/7 cash accessibility through ATM.
● Accepted at 29 million outlets.
● Online shopping with Visa acceptance.
Competitor
The banking sector in Pakistan making very fast growth and there is many close
competitor of MCB bank of Pakistan
● United Bank Ltd.
● NIB Bank Ltd.
● HBL Bank Ltd.
● ABL Bank Ltd.
● Soneri Bank Ltd.
● Bank Islami
● Bank Al-Falah Ltd.
● Faysal Bank Ltd.
● Standard Charted Bank
● Meezan Bank Ltd.
● KASB Bank Ltd.
● Bank of Punjab
OVERVIEW OF DEPARTMENT
Brief Introduction of All The Departments
There is brief introduction of all the departments of the MCB Bank Limited
a. Business Development Department
The business department promotes or selling the product to the customers, products like
ATM account opening forms etc .this department work as set the target strategies according
the current circumstances this department work with the three strategic objectives.
● customer satisfaction
● employee satisfaction
● Business results.
b. Cash Management Department
in this department the teller are the casher person receive the deposited and the give
the cash to the account holder on their demand and also maintained the online etc. in cash
department there is three type of sector .
● Token issuance
● Cash receipt
● Cash payments
● Bill receive or fees received
● Etc.
c. Account Opening Department
The account opening department is the department which deals with the account
opening open of new account or the verifying the account this department is necessary as par
the order of the state bank of Pakistan in this department I come to know how to open the
account by filling the account opening form and also attached the NIC card copy and it is
verify by the NADRA
d. Credit Department
In this department the bank granted the loan to the customer and there are the
different type of the credit which is provided to its customer during my internship I learned
that if some individual request for the loan then bank granted him a loan according to limit
and some requirement for different kind of loan for example if the organization request for
the loan then bank granted the loan according to some requirement and limits which apply on
the organization.
e. Dispatch Department
Dispatch department is the very important sector in the bank because all inward and
outward mails in which ordinary and sensitive as well, routed or transfer to this department as
the mail in the branches consists of documents covering title to goods, cheques, inter branch
Dr. Cr. Advices, letter of credit in international banking apart from other routine letters. So it
is important to handle dispatch carefully and make sure there is not wrong devilry
f. Clearing Department
There are two type of clearing in the bank and during my internship me doing both
type of the clearing.
● Inward clearing
● Outward clearing
g. Account Department
This is important department in which the account are maintained and also the
voucher and the books and the all the expenses or expenditure of the bank are maintained so
it is the most important department of the bank maintain all the account of the bank is the
duty of this department and this department is working well.
h. Finance Department
Financing department is the important department because bank finance in various
ways like advancing the loan and make the profit as a excess amount in the way of interest
the MCB finance in such a way giving the loan to the customer and also buy the share of the
private organization also finance in the agriculture sector and the private sector as well
a. Account Opening Department
In my first two weeks I’ll work in the account opening departments. It is important
department of the bank because all the working of the bank base on account and the bank
account shows the deposit of the bank if any person working with the bank or the
organization then first step is the account opening and my work is in the department is to
open the new account for a valuable customer and I learned that there is few many document
which is use in the opening of new account. There are many type of accounts the MCB bank
(Ltd) is offered to its customer in which include Current account, Saving account, (PLS)
Profit and loss account, BBA (Basic Banking Account), KBA(Khushali Bachat Account)
these have different specification of the customer which will gave benefit of him. For account
opening the minimum amount required is 1000 Rs.
The document which is used in the opening a new account is as under
1. Account opening form
2. The name of person who request for opening the new account
3. The type of the account
4. Computerized Copy of national identification card
5. Check the expiry date
6. Filled the opening form
7. Signature of the person
8. SS Card (Specimen Signature Card)
9. Mother name
10. Father name
11. Present address
12. Permanent address
13. KYC Foam (Know your Customer)
14. CNIC Required for KIN
The most important in account opening is SS Card signature because we grudge it may
which customer withdraw the money is original customer or not, and other step is KYC Form
in this form we collect all secret information like client Father and mother name, income of
the business, his email address, postal address, and content number. The last one is CNIC
required of KIN for those person who have a blood relation of client like father, mother,
brother, sister, in this there is no required for friend or other person NIC only for those who
have a blood relation of the client.
● Maintenance of Existing Account

Main responsibility have the account department is to maintain the account of the account
holder. Account holder. When the account holder deposit the amount. The account
department credits the account the account holder. Or when he draws the amount the
department credits make the transaction in his account. It may be due to outside payments to
account holder. Or he makes payment to out side’s parties to make his personal business
transactions. If sometime the chequebook is lost from the customers the bank charges Rs.100
for new chequebook issuance. But at the time of account opening there are no charges for
new chequebook.
● Closing of Account
It is also the responsibility of account opening department. For this purpose the
account holder for closing of account gives an application. Then the department closed the
accounts and gives the entire deposit amount to the holder. The bank collects the chequebook
from the concerned person extracts him from the books.
The general banking operations department is concerned with maintenance of the
accounts of the branch, the expenditure and revenue of the branch is controlled and
monitored in this department. This department is responsible for preparing the financial
statements of the branch. Preparation of these statements is done daily and all transactions
which have taken place in the other departments are posted in this department to counter
check that the whole banks working for the day is balanced. It is also the job of this
department to prepare Pay orders as these are computerized in this particular branch and
most of the other branches of MCB Bank Ltd
● Grounds for Closing the Customer’s Account
The banker may close the account of the customer due to following reasons.
i. Notice by a Customer
ii. Death of a Customer
iii. Customer’s Insolvency
iv. Customer’s Insanity
v. By the order of court
The explanation of each is as under:
1. Notice by a Customer
The banker closes the account of the customer on the application customer for the
closing his account.
2. Death of Customer
On death of his customer, the bank must stop payment of cheques drawn on him by
the decreased customer because the death revokes his authority to pay such cheques. The
heirs or the executors of the deceased customer are not authorized to operate on the account,
but can act only in accordance with the provisions mentioned in the letter of probate issued
by a competent court.
3. Customer’s Insanity
If the customer becomes insane or mentally ill this terminates the banker’s authority to act
as his customs agent. Since the banker-authority relationship comes to its end, in such
situation, it is usually considered that the banker’s authority to pay his customer’s cheques is
revoked by notice of insanity. However, the bankers treat their customer as it unless a fairly
conclusive evidence of the customer’s insanity is available to them.
4. Order of Court
A court of law may serve a banker with an order in garnishee proceed in execution of decree
prohibiting him from honoring a customer’s cheques.
.b. Cash Department
During my internship I spent my 3rd week in the cash department and cash department is
totally deals with the cash whether the cash comes in the bank or out from the bank during
the learning in the cash department I learn the all the activities which is perform in the cash
department .in the cash department there is various sub department according to the
categories which are performing by the different persons in the department in the cash
department there are four to five counters in which include
1. The issuance the token
2. Receipt counter or the cash deposit counter
3. Payment of cash and checks
4. Verification and clearance the check and account counter
5. Bill and fee receive counter
During my learning process I learned that first of all issue the token to the customer and
then in the receipt counter receive the cash and maintained the account and then if a customer
have a check then the cheque is verifies by the verification person and then the casher makes
the payment against the cheque and also transfer the money online and maintained the all
activities which is casher duties i.e. give the cash to the valuable customer and the bill and the
fees receive counter receive the bill payment and the fees and maintain all the activities
related to bill and fees collection.
The activities of the cash department of MCB Bank (Ltd) is as under
1. Source of cash
2. Management of cash
3. Deposits
4. Demand draft and the online maintains
5. Treatment of surplus cash
6. Treatment of the cash deficit
7. Cash transit
8. Issuance of cash
9. Security arrangements
10. Verification of cheque
11. Receive the bill and the fees collection
This is the most important department of the bank I leaned while working in this
department that there is all about maintains of the cash in this department in the staff work
very carefully make sure there is no mistake and in the closing at evening both the sides of
the cash account is balanced or equal then the banks makes the profit.
c. Credit Department
My 4th week during my internship in the credit department the credit department is the
one of the most important department of the bank. The credit department is works with
maintain the loan and credit and also issue the credit after necessary verification and the
security and the guarantee to the desire limit and there is the rule and the regulation to issue
the credit and loan to the customers.
Credit department of MCB Bank (Ltd) deals with different type of running finance and
the type of loan is as under
● Cash finance
● Demand finance
● Term finance
● Short term and loan term loan
● Etc.
I learned in this department that the basic information that I entered for the issuance of
credit or loan is as under
1. Name of the customer
2. Copy of CINC
3. Expiry date of the CNIC
4. Date of birth
5. Complete address
6. Income of the customer
If the individual wants to take the loan from the bank then there is the limits of the loan
which provided by the bank to any person or the organization. I leaned that for the purpose of
loan giving by the bank there is few many document and the guarantee required by the bank
according to the loan type the requirements is as under
1. Account number of the borrower and the account type
2. Nature of the business and the main products
3. Name of the borrower
4. Purpose of the loan whether it is for partnership or proprietor business
5. Type of the business
6. Details in case of firm and companies associated with the loan
7. And the current financial position of the business
8. And the accurate financial statement of the business last two years or more
9. And the detail of the borrowers bank account with other banks
The purpose of the credit is for the starting the new business or the expansion of the
existing business or the purchase of the stock
d. Clearing Department
My 5th week is all about the clearing department. I learned the work and the function
which is performed in the clearing department. This department the important department of
the bank
I learn that clearing is the process in which bankers settle their mutual accounts by the
claiming the arising account of various instruments presented by one bank drawn on the other
banks in a same city or the outside the city through NIFT (National Institutional Facilitation
Technologies). NIFT is the department of collection of clearing cheques of each branch, these
plays middlemen of the bank and client.
There are two types of clearing going in the bank Inward clearing and the Outward
clearing .we can say that the clearing is clear those cheque which cannot be cash at the cash
counter of the bank . the representative of the respective bank collect all the cheque and the
instrument which drawn on there and settle the account and doing the clearing function this
assembly of the representative of the bank is called Clearing house NIFT perform the clearing
on the behalf of the commercial banks in all the cities throughout the country.
The type of the clearing is as under
● Inward clearing/ Local clearing
● Outward clearing/ Intercity clearing
➢ Inward clearing
the instrument and the settlement or the claim by the other banks or the other branches of
MCB on our branch of MCB bank in which include the cheque draft and etc, are drawn by
the other bank customer or by the MCB bank branches in clearing in the inward clearing
process there is few thing include which is mentioned as under
1. Cross stamp on the face
2. Clearing stamp on the front and the back
3. The clearing stamp bearing the date of the next working day
4. Payees account is credited and the stamp on the cheque and signature of the
operational manager
5. And before entering the cheque into the computer the stamp and the signature is to be
verified and the cheque is posted and drafted.
➢ Outward clearing
I leant about outward clearing in MCB Bank clearing department. out ward clearing is
that the settle of claims of our branch of MCB Bank or the other branches of MCB Bank
drawn of other banks or other branches of MCB Bank deposited by our customer in our
branches of the bank , presented by our branch of MCB Bank in out ward clearing.
When the cheques of outward clearing are received then it is entered into the clearing
registered.
Following detail are entered is in the both registered is as follow
1. Serial No.
2. Account no. of the depositor
3. Depositor name
4. Drawer
5. Drawee
6. Cheque No.
7. Amount of the cheque
8. Cross stamp on the face of the cheque
9. And the clearing stamp
10. And the stamp on the back of the check payee account will be credited
The local clearing, a bundle cover is arranged manner the branch code stamp, total
amount and number of instruments. This amount should match the one that is kept in the
Clearing Register. The cheques or the instrument with bundle cover and outline are packed
in NIFT bag. Before putting these items in the bag, a plastic seal number is required and
should be written on the bundle cover and the same seal should be used to close the NIFT
bag. This is to ensure additional safety as when the seal is opened, it is non-replaceable. If the
seal number on the bag and on the bundle cover does not match, it is a suggestion that the bag
has been tamper with. Strict action can be taken by NIFT and the Bank consequently.
In clearing process there s also include intercity clearness
e. Remittances Department
My last week is about working in the remittances department. It is very important
department in the current scenario in this department the bank deals with transfer money and
different type of fund and also receive fund from abroad form the Pakistani community and
others as well which is called remittances
The MCB bank transfer different type of fund through the different services in which
some are mentioned below
I learnt that the money transfer and remittances have following features
1. Quick and hassle free transfer
2. There is little charges of transfer
3. And same day devilry to MCB account holder
4. SMS alert facility
5. And for non account holders the funds transfers online or via bank draft.
And also when the nonresident person sends the fund to their family the bank is takes the
following steps;
1. Alert with a phone call or SMS to customer
2. No charges or no deduction to the recipient.
3. Received the 8 digit PIN from receiver and then check it whether the remittance is
received and fill the form
4. Then check the copy original national ID card
5. And then received the CNIC copy from the person
6. Then the verification Seal or stamp placed on the form
7. And the last step is that the person received the cash from the casher
● Western Union
During my work in this department I deal with the customer which transfers their
money through the western union. Through the use of the western union one can get money
from all cities in the Pakistan from western union branches or any bank or post office or the
money changer. When person sent the money, the concerned company or bank give the PIN
number to the person against the name of the person and the cell number who received the
money through western union. When the receiver go to bank for receive of money the bank
takes the PIN number and the original CNIC copy from the receive and give him money
Telegraphic transfer (TT)
Telegraphic transfer is that after filling the application form the concerned officer fills
the telegraphic transfer form after that it is sent to the required bank and then the concerned
bank makes the payment immediately to the customer and after that the voucher sent to the
bank by the mail.
Demand draft (DD)
Demand draft is like an instrument as issue on the will of the customer because avoid
the extra burden of the currency and it is payable on the demand when the customer want it
its issue by the one branch of the bank a payable by another branch of the same bank.
FINANCIAL ANALYSIS
Five year financial summary
Dec 31
Balance Sheet
PKR’Million
Particulars 2012 2011 2010 2009 2008
ASSETS
Cash and balance with treasury and 129, 315 110602 87104 67878 58567
other banks
Lending to financial institutions 20953 10890 10935 25162 20805
Investments Gross 371002 307137 257237 118398 128865
Advances Gross 509090 356307 378669 372478 380903
Operating fixed assets 25431 29982 24424 24926 16021
Other assets 24745 22828 21044 17851 19677
Total Assets Gross 108053 837746 418736 626693 624838
Provision against non-performing ( 4625 ) ( 50959 ( 34712 ( 28425 ( 19542
advances ) ) ) )
Provision diminution in value of ( 1415 ) ( 2729 ) ( 2630 ) ( 2255) ( 2737 )
investment
Total Assets-net of provision 107449 784058 415004 596013 602559
LIABILITIES & EQITIES
Deposits and other accounts 699936 612980 550646 492036 483560
Borrowing from financial institutions 67214 49953 45105 35145 44196
Sub ordinated loans 9319 11317 11986 11990 11994
Bills payable 7601 5879 5046 5147 5194
Other liabilities 19165 18777 18621 14799 16732
Total Liabilities 803235 698907 631403 559117 561677
Net Asset/Liabilities 91164 79153 68415 60937 43863
Share capital 12242 12242 12242 11129 10117
Reserves 29044 24847 21689 18960 15502
Un-appropriated profit & loss 36341 33534 26250 22188 16604
Equity-Tier I 77627 70623 60181 52276 42223
Surplus on revaluation of assets 13537 8530 8234 8660 1640
Equity 91164 79153 68415 60937 43863
TOTAL LIABILITIES & ASSETS 89439 778060 699818 620053 605539
Income statement
Particulars 2012 2011 2010 2009 2
Interest earned 73507 70451 59277 61107
Interest expensed ( 34948 ) ( 31026 ) ( 24997 ) (28164) (2
Interest income 38560 39425 34280 32943
Fee, commission, brokerage and exchange income 10025 9027 7992 7139
Capital gain & dividend income 3131 261 712 1233
Other income 3975 2429 1387 3048
Non-interest income 17131 12718 10090 11420
Gross income 55691 52143 44370 44363
Administrative expenses and other charges ( 24128 ) ( 20349 ) (18476 ) (17015) (1
Profit before provision 31563 31794 25894 27348
Donations ( 35 ) ( 54 ) ( 84 ) ( 56 )
Provisions (4499 ) ( 7518 ) ( 8068 ) (13258)
Profit before taxation 27029 24223 17742 14035
Taxation (9022) (8723) (6582) (4842)
Profit/(loss) after taxation 18007 15500 11160 9193
Ratio Analysis
Ratios Formula 2012 2011 2010 2009

Earning assets to total Avrg earning asset/Avrg 97.6 % 96.9 % 95.5% 94.2%
assets total asset
Interest margin to avrg Interest margin/ avrg 4.72 % 4.21 % 3.80 % 3.42 %
earning assets earning asset
Loan loss coverage Pretax income + provision 5.99 7.74 6.34 5.71
ratio for loan losses/ net charge
off
Equity capital to total Average equity/Average 9.37 % 9.01 % 8.70 % 8.49 %

asset ratio total asset
Deposits times capital Average deposit/ Average 8.85 8.89 9.27 9.36
stockholders
Loan to deposit ratio Average total loans / 59.05% 63.16% 138.8% 77.45%
Average deposits
Banking ratios by Charles Gibson’s book
Five Years Financial Summary 2008-12
Income Statement
Profit & Loss Account 2012 2011 2010 2009 2008
54,82 40,04
Mark-up/return earned Rs. Min 68,356 68,147 51,616
1 4
17,98 11,56
Mark-up/return expensed 27,500 28,620 15,837
8 1
36,83 28,48
Fund Based Income 40,856 44,526 35,779
4 3
Fee, Commission, FX and other Income 7,131 6,373 5,310 4,409 4,537
Dividend Income & Capital Gains 2,022 1,739 956 1,234 1,255
43,09 34,27
Total Income 50,009 52,639 41,422
9 5
13,16
Operating expenses 17,665 16,987 10,801 8,365
0
Operating profit before tax and 29,93 25,91

32,345 35,651 30,620
provision 8 0
Provisions/writer-offs 291 4,168 3,685 7,465 4,042
26,25 21,86
Profit before tax 32,054 31,483 23,155
3 8
16,87 15,37
Profit after tax 20,491 19,425 15,495
3 5
Cash Dividends 11,959 10,036 8,743 7,602 7,225
Bonus Shares 920 836 760 691 628
Balance Sheet
Statement of Financial Position 2012 2011 2010 2009 2008
Authorized Capital Rs. Min 10,000 10,000 10,000 10,000 10,000
Paid up Capital 9,199 8,362 7,602 6,911 6,283
Reserves 44,253 42,186 40,163 38,386 36,769
Unappropiated Profit 34,705 28,366 21,416 15,779 9,193
Shareholder’s equity 88,157 78,915 69,180 61,076 52,245
Surplus on revaluation of assets-net

13,594 9,887 10,024 8,664 6,191
of tax
101,75
Net Assets 88,802 79,203 69,740 58,436
1
765,89 653,23 567,55 509,22 443,61
Total Assets
9 3 3 4 6
663,33 570,98 494,60 380,18
Earning Assets 44,188
0 8 4 7
249,91 274,14 269,72 272,84
Gross Advances 262,39
4 4 2 7
239,58 227,58 253,24 262,13
Advances-net of provisions 254,55
3 0 9 5
Non-Performing Loans (NPLs) 25,562 26,665 24,544 23,239 18,269
402,06 316,65 213,06 167,13
Investments 96,832
9 2 1 4
664,14 564,43 488,34 439,48 385,18
Total Liabilities
8 1 9 4 0
545,06 491,18 431,37 367,60 330,18
Deposits & Other Accounts
1 9 2 5 2
464,41 399,68 351,29 304,95 268,50
Current & Saving Deposits (CASA)
1 7 8 3 1
Borrowings 87,951 39,101 25,685 44,662 22,664
434,61 362,84 305,90 283,36 240,47

Interest bearing Liabilities
9 3 2 9 0
143,80 165,01 136,24 119,92 266,25
Contingencies and Commitments
3 4 6 2 1
Six Years Vertical Analysis
Statement of Financial Position/Profit & Loss
Balance Sheet 2012 2011 2010 2009 2008

ASSETS
Cash and Balance with Treasury banks 7% 8% 8% 8% 9%
Balances with other banks 0.2% 0.3% 0.3% 1% 1%
Lending to Financial institutions 0.2% 0.1% 1% 1% 1%
Investments 52% 48% 38% 33% 22%
Advances 31% 35% 45% 50% 59%
Operating fixed Assets 3% 3% 4% 4% 4%
Other Assets 5% 5% 5% 5% 4%
Total 100% 100% 100% 100% 100%

LIABILITIES
Bills Payable 1% 1% 2% 2% 2%
Borrowings 10% 6% 5% 9% 5%
Deposits 71% 75% 76% 72% 74%
Sub-ordinated loan - - - - -
Deferred tax Liabilities 1% 1% 1% 1% 0.1%
Other Liabilities 3% 3% 3% 3% 5%
Total 87% 86% 86% 86% 87%
Net Assets 13% 14% 14% 14% 13%

REPRESENTED BY
Share Capital 1% 1% 1% 1% 15
Reserves 6% 6% 7% 8% 8%
Unappropriated Profit 5% 4% 4% 3% 2%
Surplus on revaluation of assets-net of
2% 2% 2% 2% 1%
tax
Total 13% 14% 14% 14% 13%
Income Statement
Profit & Loss Account 2012 2011 2010 2009 2008
Mark-up earned 88% 89% 90% 90% 87%
Mark-up Expensed -35% -31% -29% -28% -25%
Net mark-up income 53% 58% 60% 62% 62%
Provisions & Write off -0.4% -5% -6% -13% -9%
Net-markup income after provisions 52% 53% 54% 49% 53%
Non-Markup Income 12% 11% 10% 10% 13%
Non-markup Expenses -23% -22% -22% -19% -18%
Profit before Taxation 41% 41% 43% 40% 48%
Taxation -14% -16% -15% -13% -14%
Profit after Taxation 27% 25% 28% 27% 34%
Six Years Horizontal Analysis
Statement of Financial Position/Profit & Loss
2012 2011 2010 2009 2008
Balance Sheet
vs 11 vs 10 vs 09 vs 08 vs 07
ASSETS
Cash & Balances with Treasury Banks 8% 17% 17% -2% 0%
Balances with other Banks -48% 54% -75% 49% 6%
Lendings to Financial Institutions 62% -78% 47% -27% 20%
Investments 27% 49% 27% 73% -15%

Advances 5% 11% 1% -3% 20%
Operating Fixed Assets 8% 5% 16% 4% 8%
Other Assets 32% 11% 20% 16% 11%
Total 17% 15% 11% 15% 8%
LIABILITIES
Bills Payable 5% -8% 25% -22% 1%
Borrowings 12% 52% -42% 97% -42%

Deposits - - - - -100%
Sub-Ordinated Loan 45% 28% 54% 63% -63%
Deferred tax Liabilities 15% 14% 2% -26% 82%

Other Liabilities 18% 16% 11% 14% 8%
Net Assets 15% 12% 14% 19% 6%
REPRESENTED BY
Share Capital 10% 10% 10% 10% 0%
Reserves 5% 5% 5% 4% 8%
Unappropriated Profit 22% 32% 36% 72% 79%
Surplus on Revaluation of Assets-net of
37% -1% 16% 40% -36%
tax
Total 15% 12% 14% 19% 6%
Income Statement
2012 2011vs 2010 2009 2008

Profit & Loss Account
vs 11 10 vs 09 vs 08 vs 07
Mark-up earned 0.3% 24% 6% 29% 26%
Mark-up Expensed 16% 31% 14% 37% 47%
Net Mark-up Income -8% 21% 3% 26% 19%
Provisions & Write off -93% 13% -51% 85% 32%
Net-Markup Income after Provisions 1% 22% 17% 16% 17%
Non-markup Income 13% 29% 11% -3% -10%
Non-Markup Expenses 4% 29% 22% 29% 39%
Profit before Taxation 2% 20% 13% 6% 3%
Taxation -8% 29% 22% 18% 7%
Profit after Taxation 8% 15% 9% 1% 1%
SWOT ANALYSIS
When I go for the internal analysis of the MCB Bank Limited it indicates many areas
where it posses strength and a competitive edge over others as well as there are some
weakness in its structure and in operational activities.
Strengths:
● Over 900 branches network enables of the MCB Bank limited to serve the maximum
areas of economy.
● MCB’s Master Card and ATM Card are becoming more popular among peoples are
using this facility.
● Most of the MCB’s branches are computerized, high investment are being made in
technology, using SWIFT and other fastest sources delivering the message.
● MCB is the pioneer in introducing the RTC in the country are widely used in business
transactions.
● MCB Credit Cards are used all over the world as well as in Pakistan.
● The most industries & organization have their accounts in MCB Bank Limited.
● Having large scale of deposits, MCB Bank Limited is providing an efficient service to
their customer in the form of giving loans to different sectors of economy.
● MCB has a qualified management in their knowledge and experience and bank takes
benefit from their expertise.
● MCB Mobile Banking is a free service for MCB Bank Ltd account holders who have
an ATM card. MCB Bank Mobile Banking gives easy and quick access to account
holder conveniently, including all holidays.
● MCB Bank Ltd. Call Centre offers basic banking services like Balance Inquiry,
Foreign Exchange Rates, Account Statement, Cheque Book Requests and lots of other
state of the art services.
● MCB Bank Ltd. the leader in banking technology, now provides the convenience of
banking on Internet.
Weaknesses
● Most of the staff member knowledge is limited. They only know their routine duties.
If anything other than normal routine occurs, they are confused.
● MCB Bank Ltd. RTC is Market leading, but is usable in Pakistan only.
● Customers having accounts with small amount are not given the same services and
dealing given to those with high accounts.
● Withdrawal limit is very low of ATM Cards.
● Some branches have no computer facility.
Opportunities
● MCB Bank Ltd. has the opportunity to install the ATMs in all over the country.
● Customer feedback on different products & accounts can really improved the bank
performance and encourage the atmosphere for other future policies.
● MCB Bank Ltd. can increase the ATM Cards withdrawal limit in a day.
● MCB has the opportunity to provide the on-line facility to its more branches.
Threats
● Inconsistency in government policies regarding to business & economic sectors.
● Loss of confidence of overseas customers due to freezing of accounts.
● Increasing the number of foreign banks in the country.
● Defaulters and bad loan are threats for MCB Bank Ltd.
.
References:
● www.mcb.pk.com
● MCB Manager adnan naeem(bobby plaza,bund road Branch, Lahore
● www.wikipedia.org

MCB Bank Limited Internship Report

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INTERNSHIP REPORT

MCB Bank Limited

Program: BS-Commerce (Hons)Eve

When I prepared my internship report during the preparation of my internship report I

Intership Supervisor Detail 07

Main Entraince Photo of MCB Bank Ltd. 08

Objectives of Studying MCB Bank Ltd/ 09

Overview of MCB Bank Ltd 10

a). History of Banking 10

b). Histoty of MCB Bank Ltd. 11

d). Corporate Information 13

Chief Financial Officer 14

Principal Registered Office 14

Nature of MCB Bank Ltd. 15

a). Vision Statement 15

b). Mission Statement 15

d). Kinds of Business Activities are Performed by MCB Bank Ltd. 15

e). Business Volume 16

f). Organizational Structure 17

g). Organizational Hierarchy Chart 18

h). Branch Structure 19

k). Functions of the Staff Hierarcy wise 20

Deposit Schemes of Islamic Banking 25

● Al-Makhraj Saving Account

● Features and benefits

MCB Bank Ltd. Visa Platinum 31

Brief Introduction of All Documents 32

a). Business Development Department 32

b). Cash Management Department 33

c). Account Opening Department 33

d). Credit Department 33

f). Clearing Deparment 34

g). Account Department 34

h). Finance Department 34

Specific Learning & Experience During Intership 35

Plan of My Internship Programme 35

a). A brief Introduction of the Branch where I did my Internship 35

b). Starting and the ending dates of my Internship 36

a). Account Opening Department 37

i). Notice by a Customer 39

ii). Death of Customer 40

iii). Customer’s Insanity 40

b). Cash Department 40

c). Credit Department 42

d). Clearing Department 43

● Demand Draft (DD)

Different Terms Used in the Bank 48

Five Years Financial Summary 2008-12 50

Six Years vertical Analysis 52

Six Years Horizontal Analysis 54

Future Prospects of the Organization 58

Recommendations for Improvements 60

● Behavioral and Professional Training

1. Retail /General banking operations department.

2. Credit operations department.

3. Foreign exchange department.

➢ Overview of MCB Bank Limited

a). History of Banking

on money deposited with them.

stage in the development of banking.

money caused widespread distress among people.

entrusted to a central bank in each country.

a). Vision Statement

b). Mission Statement

d). Kinds of Business Activities are Performed by MCB Bank Limited

f). Organizational Structure

i). Hierarchy Chart of MCB Bank Limited