Bharath Agrovet Industries

Study on Service Quality Management

1. Gender

• Male
• Female

2. Age group

• 20-30
• 31-40
• 41-50
• Above 50

3. Education qualification

• Illiterate
• Primary education
• Secondary education
• Under Graduation

4. Income level

• Above poverty line

• Below poverty line

5. Level of occupation

• Primary
• Secondary

6. Land using

• Personal land
• Rented land

7. Years of experience

• 1-5 years
• 6-10 years
• More than 10 years

8. Reason for choosing this occupation

• Self interest
• Peer suggestion
• Easy to start
• Other reason
9. Are you satisfied with this occupation?

• High satisfaction
• Medium satisfaction
• Low satisfaction

10. Is there any benefits sale of chicken stool?

• Yes
• No

11. Are you trained

• Yes
• No

12. Are you need any professional training?

• Yes
• No

13. Are you Changed integrator?

• Yes
• No

14. Reason for change of previous integrator

• Less growing charges

• Low rate incentive
• Company officer’s behaviours
• High mortality

15. How do you come to know about Bharath Agrovet Industry?

• Advertisement
• Sales team
• Friends and relatives
• Other sources

16. What attracted you most in Bharath Agrovet Industry

• Price
• Quality
• Services
• Other

17. Common problem facing

• Raw material
• Labour
• Power
• Environmental changes
18. Do you face any problem in chicks?

• Time lag in supply

• Low quality chicks
• Damage in transit
• No problem

19. How much gap do you expect between the batches?

• 5-10 days
• 11-15 days
• 16-20 days

20. Quality of feeds

• Good
• Medium
• Low

21. Performance of medicine

• Good
• Medium
• Low

22. Whether Bharath Agrovet have knowledgeable supervisors

• Yes
• No

23. Lifting time after growth

• Excellent
• Good
• Poor

24. How do you feel about company response to farmers?

• Excellent
• Good
• Poor

25. Are you satisfied with growth charge?

• Yes
• No

26. In what aspect do you think Bharath Agrovet is better than its competitors

• Price
• Quality
• Service
• Other
27. By experience do you wanted to continue with Bharath Agrovet

• Yes
• No

28. Will you recommend Bharath Agrovet anybody

• Yes
• No

29. According to you in what aspect Bharath Agrovet need to change

• Price
• Quality
• Service
• Other

30. Does your quality development plane have the full support of Bharath Agrovet?

• Yes
• No
• Can’t say

31. How does your organization solve quality related problem?

• Assign individuals to solve

• Set up multi-disciplinary squad for each problem
• An enduring team is available

32. How do you rank Bharath Agrovet?

• Very good
• Good
• Neutral
• Bad
• Very bad

33. Whether Bharath Agrovet have a system for gathering farmer’s suggestion

• Yes
• No

34. Please give your valuable suggestion (if any)