OfficeTrack is also convenient for the end-user

By trusting on the OfficeTrack tools, you can manage your business operations end
to end, without skipping any step. How? We’ll tell you all about it below.

As you probably already know, when we talk about OfficeTrack, we are referring to
a truly flexible software, that even, it involves the final costumer (i.e your client),
through the new options incorporated. Among them, we can mention some like the
ticket portal, the time estimate module and the survey.

Next, we will develop the points mentioned in the previous paragraph for you, so that
you can have more information about them:

 The new ticket system, allow your end costumer to access the OfficeTrack
platform through a website, this will give them the ability to see the status of
the service contracted, and even, this is the best part, to make the request for
a new service, without having to call the Call Center of your company, which
often means that the user has to wait several minutes to be attended or send
an email with the order, and sometimes it may never reach its destination.
Now, with Office Track, your end customer won’t meet the inconveniences we
mentioned and you can guarantee a first class service, and improved,
compared to what your competitors offer. Are you wondering how the process
is? We describe it to you: to make a service order, installation, product, etc.,
as we said, the costumer enters the website, issues the order and this one
arrives immediately to the supplier, your company, this will allow you to take
care of your final customer in a better way, fast and comfortable way for you
and them.
 The estimated time module, is the one that shows your end customer the
exact time of arrival of the package or technician. This implies a great benefit
and added value for your client, since he won’t wait for hours, waiting for what
he doesn’t know when will arrive. With this module, you send the following
message to your user: time is gold and for us yours is really important, that’s
why we offer you tools so you don’t waste a minute unnecessarily.
  Compliance survey: when the process is closed and your client receives his
service or product, he will be able to tell you what he thought, through a
survey, which will serve you to know your users better and to improve your
operations, if it is necessary.

As you can see, thanks to the help of OfficeTrack, the end-user is involved from the
start to finish. We can guarantee you one thing; we are the most complete solution
in the market, since most of the management software involved in the industry,
doesn’t have the end to end service that our company offers.

Last, we want to emphasize that OfficeTrack guarantees you greater visibility and
control of the service operation in the field, driving an improvement in productivity,
while involving the end-users.

With OfficeTrack, you have it all in one.

 What’s new with OfficeTrack
In OfficeTrack we are in constant expansion, studying, analyzing and considering
options that can provide excellence to the management of companies that entrust
us with their services or field activity, making them the best in the market in their field
and providing them with an incomparable efficiency and effectiveness, which will
lead the final customer to choose your company over others.

As we said, we are in constant process of developing new alternatives of artificial

intelligence, that will take your business to another level and about we will soon be
telling you the news; in this case, we are pleased to inform you, that in a short term,
you will have at your disposal the TICKET function, this will become a great
management tool for the company, but also, and excellent facilitator of follow-up and
orders to your final client.

Shall we tell you more? Don’t miss the details below, we guarantee that you will love
them and their implementation will make a big difference in the service you offer to
your customer.

What do you gain from the TICKETS system?

It gives your company the possibility to manage the orders of technicians, products,
etc., immediately and without delays, since when your customer places the order, a
ticket will be generated automatically, in which you will be able to see immediately
in the “tasks” tabs.

From there, it will be very easy to execute the necessary actions to satisfy the
entered order, as well to offer a clean and immediate service.

Why is this new feature a great tool for building customer loyalty?
The truth is that the costumers are becoming more and more demanding. Today,
they seek to trust their money only to companies that are able to offer them quality
and meet high standards. This is just an item that should be taken by companies all
over the world and in all areas, as a guideline that quality is a great strategic
opportunity, isn’t it?
Well, with the help of OfficeTrack, you can offer the service that your customers
deserve and get them to rely on you every time they need your products or help.

The process is really simple and practical: your customer, through a web portal, will
enter the platform of your company for exclusive use of the final consumer and
designed by OfficeTrack to that end, where you can view the status of their tickets
issued (request made or open cases), in addition to creating a new cases or orders,
making requests to your company quickly and accurately, without unnecessary
delays.

We can be pride ourselves on the fact that this is a great opportunity to offer solutions
to your final client and the possibility for your company to bring the services it offers
closer to excellence.