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1
Course Curricula for Short Term Courses based on
Modular Employable Skills (MES) in Hospitality Sector

CONTENTS

1. Background ........................................................................................................................... 4
2. Frame Work for Skill Development based on Modular Employable Skills ............................. 4
3. Age of Participants ................................................................................................................ 5
4. Curriculum Development Process ......................................................................................... 5
5. Development of Core Competencies ..................................................................................... 6
6. Duration of the Programmes .................................................................................................. 6
7. Pathways to acquire Qualification .......................................................................................... 7
8. Methodology .......................................................................................................................... 7
9. Instructional Media Packages ................................................................................................ 7
10. Assessment ........................................................................................................................... 7
11. Certificate .............................................................................................................................. 7
12. Course Matrix ........................................................................................................................ 8
13. Module .................................................................................................................................. 9
14. Assistant Cook....................................................................................................................... 9
15. Cook Fast Food ................................................................................................................... 11
16. Cook Indian Cuisine ............................................................................................................ 12
17. Cook Tandoori Cuisine. ....................................................................................................... 13
18. Cook Chinese. ..................................................................................................................... 14
19. Cook South Indian Cuisine. ................................................................................................. 15
20. Cook Continental Cuisine. ................................................................................................... 16
21. Cook Halwaie. ..................................................................................................................... 17
22. Head Cook. ......................................................................................................................... 18
23. Cook Amritsari(Punjabi) ...................................................................................................... 20
24. Cook Baker.......................................................................................................................... 25
25. Housemen(BASIC). ............................................................................................................. 29
26. Room Attendant................................................................................................................... 31
27. Head Housemen.................................................................................................................. 33
28. Linen/Uniform Room Supervisor. ......................................................................................... 34
29. Public Area Supervisor. ....................................................................................................... 35
30. Reservation Asst. and Telephone Asst. ............................................................................... 36

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31. Reception Asst. and information Asst. ................................................................................. 38
32. Bellboy. ............................................................................................................................... 40
33. Assistant Waiter/Barmen. .................................................................................................... 42
34. Steward/Waiter. ................................................................................................................... 44
35. Bar Tender .......................................................................................................................... 46
36. Module Hospitality Asst. ...................................................................................................... 48
37. Hospitality Assistant (General)…………………………………………………..........................50
38. Hospitality Assistant(Kitchen&Service)…………………………………………………………..54
39. Model Question ................................................................................................................... 59
40. List of Expert/Trade Committee Members............................................................................ 60
Modules on Household Help

41. Household Help (Cleaning)………………………………………......................................... 63


42. Household Help (Washing)…………………………………………………………………..76
43. Household Help (Kitchen)…………………………………………………………………...88
44. Household Help (General)…………………………………………………………………..101
45. Household help Child Care…………………………………………………………………117
46. Household Help Elderly Care……………………………………………………………….132
47. Household Help Baby Care…………………………………………………………………145
48. Household Help Infirm Adult Care………………………………………………………...156
49. List of Trade Committee Members…………………………………………………………168

3
Skill Development based on Modular Employable Skills (MES)

Background

The need for giving emphasis on the Skill Development, especially for the
less educated, poor and out of school youth has been highlighted in various
forums. The skill level and educational attainment of the work force determines
the productivity, income levels as well as the adaptability of the working class in
changing environment. Large percentage of population in India is living below
poverty line. One of the important causes is lower percentage of skilled persons
in the workforce

The skill development at present is taking place mostly in the informal


way, i.e. persons acquire skill at the work-place when they help their parents,
relatives and employers etc. Such persons do not have a formal certificate and
thus earn lower wages and are exploited by employers. They have come
through informal system due to socio-economic circumstances of the family and
the compulsions of earning a livelihood rather than attending a formal course.
While their productivity is low, their contribution to the national GDP cannot be
ignored. If the country can create a system of certification which not only
recognizes their skills but also provides education and training in a mode that
suits their economic compulsions, it will not only benefit the workforce to earn a
decent living but also contribute to the national economy by better productivity of
this workforce.

Another related problem to be tackled is large number of students drop


outs (About 63% of the school students drop out at different stages before
reaching Class-X).

Frame work for Skill Development based on ‘Modular Employable Skills


(MES)’

Very few opportunities for skill development are available for the above
referred groups (out of school youth & existing workers especially in the informal
sector). Most of the existing Skill Development programmes are long term in
nature. Poor and less educated persons can not afford long term training
programmes due to higher entry qualifications, opportunity cost etc. Therefore,
a new frame work for Skill Development for the Informal Sector has been
evolved by the DGET to address to the above mentioned problems. The key
features of the new frame work for skill development are:

 Demand driven Short term training courses based on modular employable


skills decided in consultation with Industry
 Flexible delivery mechanism (part time, weekends, full time)

4
 Different levels of programmes (Foundation level as well as skill
upgradation) to meet demands of various target groups
 Central Government will facilitate and promote training while Vocational
Training (VT) Providers under the Govt. and Private Sector will provide
training
 Optimum utilisation of existing infrastructure to make training cost
effective.
 Testing of skills of trainees by independent assessing bodies who would
not be involved in conduct of the training programme, to ensure that it is
done impartially.
 Testing & certification of prior learning (skills of persons acquired
informally)

The Short Term courses would be based on „Modular Employable Skills


(MES)‟.
The concept for the MES is :
 Identification of „minimum skills set‟ which is sufficient to get an employment
in the labour market.
 It allows skills upgradation, multiskilling, multi entry and exit, vertical mobility
and life long learning opportunities in a flexible manner.
 It also allows recognition of prior learning (certification of skills acquired
informally) effectively.
 The modules in a sector when grouped together could lead to a qualification
equivalent to National Trade Certificate or higher.
 Courses could be available from level 1 to level 3 in different vocations
depending upon the need of the employer organisations.
 MES would benefit different target groups like :
o Workers seeking certification of their skills acquired informally
o workers seeking skill upgradation
o early school drop-outs and unemployed
o previously child labour and their familly

Age of participants

The minimum age limit for persons to take part in the scheme is 14 years
but there is no upper age limit.

Curriculum Development Process


Following procedure is used for developing course curricula

• Identification of Employable Skills set in a sector based on division of work in


the labour market.
• Development of training modules corresponding to skills set identified so as
to provide training for specific & fit for purpose
• Organization of modules in to a Course Matrix indicating vertical and
horizontal mobility. The course matrix depicts pictorially relation among

5
various modules, pre requisites for higher level modules and how one can
progress from one level to another.
• Development of detailed curriculum and vetting by a trade committee and by
the NCVT

(Close involvement of Employers Organizations, State Governments, experts,


vocational training providers and other stake holders is ensured at each stages).

Development of Core Competencies


Possession of proper attitudes is one of the most important attribute of a
competent person. Without proper attitudes, the performance of a person gets
adversely affected. Hence, systematic efforts will be made to develop attitudes
during the training programme.

The trainees deal with men, materials and machines. They handle sophisticated
tools and instruments. Positive attitudes have to be developed in the trainees by
properly guiding them and setting up examples of good attitudes by
demonstrated behaviors and by the environment provided during training.

Some important core competencies to be developed are:

1. Safety consciousness and safe working practices


2. Care of equipment and tools
3. Punctuality, discipline and honesty
4. Concern for quality
5. Respect for rules and regulations
6. Concern for health and hygiene
7. Cordial relationship and Cooperation with co-workers and team Work
8. Positive attitude and behavior
9. Responsibility and accountability
10. Learn continously
11. Communication Skills
12. Concern for environment and waste disposal
Following competencies should also be developed during level-II and higher
courses:
1. Ability for planning, organizing and coordinating
2. Creative thinking, problem solving and decision making
3. Leadership
4. Ability to bear stress
5. Negotiation

Duration of the Programmes

Time taken to gain the qualification will vary according to the pathway taken and
will be kept very flexible for persons with different backgrounds and experience.
Duration has been prescribed in hours in the curriculum of individual module,
which are based on the content and requirements of a MES Module. However,
some persons may take more time than the prescribed time. They should be
provided reasonable time to complete the course.

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Pathways to acquire Qualification:

Access to the qualification could be through:

 An approved training programme; Or


 A combination of an approved training programme plus recognition
of prior learning including credit transfer; Or
 The recognition of prior learning that provides evidence of the
achievement of the competencies for the qualification.

Methodology
The training methods to be used should be appropriate to the development of
competencies. The focus of the programme is on “performing” and not on
“Knowing”. Lecturing will be restricted to the minimum necessary and emphasis
to be given for „hands on training‟.

The training methods will be individual centered to make each person a


competent one. Opportunities for individual work will be provided. The learning
process will be continuously monitored and feedback will be provided on
individual basis.

Demonstrations using different models, audio visual aids and equipment will be
used intensively.

Instructional Media Packages

In order to maintain quality of training uniformly all over the country, instructional
media packages (IMPs) will be developed by the National Instructional Media
Institute (NIMI), Chennai.

Assessment

DGE&T will appoint assessing bodies to assess the competencies of the trained
persons. The assessing body will be an independent agency, which will not be
involved in conducting the training programmes. This, in turn, will ensure quality
of training and credibility of the scheme. Keeping in view the target of providing
training/testing of one million persons through out the country and to avoid
monopoly, more than one assessing bodies will be appointed for a sector or an
area.

Certificate
Successful persons will be awarded certificates issued by National Council for
Vocational Training (NCVT).

7
Course Matrix
Food production

Level - 3
Head Cook k

FRONT OFFICE
Baker Cook Continental Cook Halwaie Cook Amritsari
Assistant Cook
Punjabi

Level -2
Cook fast food Cook Indian Cook Tandoori Cook Chinese Cook south Indian Resv. Recp.asstt.&Info
Cousine Cousine cuisine Asstt.&Tele .asstt.Assistant
asstt.Assistant Cook
Assistant Cook Cook
Level -1
Assistant Cook
Bellboy

HOUSEKEEPING
Level - 3
FOOD&BEVERAGE SERVICE
Linen/uniform Public Area
roomsupervisor Supervisor
sistant Cook ssistant Cook
Level -2
Room Attendant Head Houseman Steward/Waiter Bar Tender

Household
Level-1 Hospitality Household asstt.(kitchen &
Houseman(Basic Asstt.waiter/bar service)
Asstt. asstt.(general)
) men

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Course Matrix
Household Help

LEVEL-3 Household Baby Household Infirm


Care Adult Care

Household Child Household Elderly


LEVEL-2
Care Care

Household Help Household Help Household Help Household Help


(General) (Cleaning) (Washing) (Kitchen)
LEVEL-1

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10
Name : Assistant Cook

Sector : Hospitality

Code : HOS104

Entry Qualification : Minimum 5th Standard & 14 years and above

Terminal Competency: Candidates would be able to work in the Kitchen of a small scale
hotel/restaurant of various cuisines. He/She would be able to
establish their own Fast-Food centers with knowledge of preparing
common dishes. He/She would be able to assist the Head Cook/Chef
in preparation of food.

Duration : 60 hrs.

Course Contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Safety rules in Kitchen
& Hygiene Practices
 Carry out basic First Aid
treatment/notifying accident.  Basics of Personal Hygiene
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Energy and Water Conservation.
all times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Cleaning the Kitchen or Food  Knowledge about Kitchen
areas, utensils and relevant equipment and familiarization of
equipments their handling in the Kitchen
 Basic cleaning Material  Different section in the Kitchen
 Pest control measures, disposal of  Kitchen organization
waste as per environmental laws
,energy and water Conservation
 Transfers, weighs & check  Safety rules for using knives.
supplies
 Assists cook in preparing
Ingredients for Cooking and Information on Mise en place
making simple preparation like
sandwiches, salad, savories etc
 Food preservation/storage/Service  Foundation Ingredients and their
properties and characteristics

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 Knowledge about identification  Classification of Raw Materials.
and selection of material& Perishable and Non-perishable
equipment
 Basic Knowledge of Methods of  Preservation /storage /Service of
Cooking and cutting Food
 Opening and closing of Kitchen  Seasoning & flavouring agent
  Accompaniments & Garnishes

12
Name : Cook - FastFood

Sector : Hospitality

Code : HOS208

Entry Qualification : Minimum 5th Standard & 14 years and above+HOS104

Terminal Competency : Candidates would be able to work in the Kitchen of a small scale
hotel/restaurant. He/She would be able to establish their own Fast-
Food centers. He/She would also be able to prepare common dishes
like snacks, regular dishes of chicken, Vegetable, etc, Kebabs,
Tandoori, Biryani’s, South Indian, Chinese. He/She would be able to
assist the Head Cook/Chef in preparation of Food.

Duration : 120 hours


Course Contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Aims an Objects of Cooking
& Hygiene Practices Food
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Energy and Water Conservation.
all times.  Stocks, Soups & Sauces
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
b) Regional Dishes : 12 Nos.  Salads, Salads Dressing
c) Kebabs : 3 Nos.  Sandwiches and Canapés
d) Tandoori : 2 Nos.  Methods of Cooking Foods
e) Biryani : 2 Nos.  Knowledge about various cuts of
f) Accompaniments : 5 Nos. Meat and Vegetables
and Soups : 3 Nos.
g) Sandwiches : 3 Nos. Shortcut to preparing Fast-Food
h) Chinese : 7 Nos
i) Time management between food
production and food service.

13
Name : Cook – Indian Cuisine

Sector : Hospitality

Code : HOS209

Entry Qualification : Minimum 5th Standard & 14 years and above +HOS104

Terminal Competency : Candidates would be able to work in the Kitchen of a small


scale hotel/restaurant He/She would be able start his/her own
catering services. He/She would also able to prepare common
dishes of Indian Cuisine and also be able to assist the Head
Cook/Chef in preparing Indian Dishes.

Duration : 120 hours .

Course Contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Aims an Objects of Cooking
& Hygiene Practices Food
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Stocks, Soups & Sauces
all times.  Energy and Water Conservation.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
b) Indian Breads : 5 Nos.  Salads, Salads Dressing
c) Rice Preparation : 8 Nos.  Sandwiches and Canapés
d) Chicken/Mutton/Pork/Fish : 15 Nos  Methods of Cooking Foods
e) Dal & Pulses : 3 Nos.  Knowledge about various cuts of
Meat and Vegetables
f) Salad & Accompaniments : 5 Nos.
g) Desserts/Sweets : 5 Nos.

Name : Cook- Tandoori Cuisine.

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Sector : Hospitality

Code : HOS210

Entry Qualification : Minimum 5th Standard & 14 years and above+HOS104

Terminal competency : Candidates would be able to work in the Kitchen of a small scale
Hotel / Restaurant. He/She would also able to prepare common
dishes of Tandoori Cuisine. He/She would start their own center of
catering. He/She also is able to assist the Head Cook/Chef in
preparing Tandoori dishes.

Duration : 120 hours

Course contents : Given below

Practical competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness * Aims & objects of Cooking Food.
& Hygiene Practices
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at * Stocks, Sauces.
all times. Energy and Water Conservation.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
b. Tandoori breads – 10 nos. * Gravy’s & Accompaniments.
c. Chicken & Meat –10 nos. * Salad & salad Dressings.
d. Vegetable – 5 nos. * Methods of Cooking Food.
e. Fish & sea Food – 5nos. * Knowledge about various cuts of Meats
& Vegetables.

Name : Cook Chinese (Veg.&Non-Veg.)

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Sector : Hospitality

Code : HOS211

Entry Qualification : Minimum 5th Standard & 14 years and above+HOS104

Terminal Competency : Candidates would be able to work in the Kitchen of a


small scale hotel/restaurant. He/She would be able to establish
their own Fast-Food centers. He/She would also able to prepare
common dishes of Chinese Cuisine. He/She also be able to
assist the Head Cook/Chef in preparation of Chinese Food.

Duration : 120 hours

Course Contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Aims on Objects of Cooking
& Hygiene Practices Food
 Carry out basic First Aid  Energy and Water Conservation.
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Stocks, Soups & Sauces
all times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
b) Soups : 7 Nos.  Salads, Salads Dressing
c) Noodles/Rice : 10 Nos.  Accompaniments
d) Veg Dishes : 10 Nos.  Methods of Cooking Foods
e)Non-Veg Dishes : 10 Nos.  Knowledge about various cuts of
Meat and Vegetables

Name : Cook – South Indian Cuisine(Veg.&Non-Veg)

16
Sector : Hospitality

Code : HOS212

Entry Qualification : Minimum 5th Standard & 14 years and above +HOS104

Terminal Competency : Candidates would be able to work in the Kitchen of a small


Hotel/Restaurant. He/She would start their own catering
business. He/She would also able to prepare common dishes of
south Indian Cuisine and also be able to assist the Head
Cook/Chef in preparing south Indian dishes.

Duration : 120 hours .

Course contents : Given below

Practical Competencies Underpinning Knowledge (Theory )

 Maintaining personal cleanliness  Aims and object of Cooking


& Hygiene Practices  Energy and Water Conservation.
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Stocks, Soups & Sauces.
all times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
a) Snacks – 15 nos.  Salad, salad dressing

b) Vegetable dishes -15 nos.  Sandwiches and canapés.

c) d. Accompaniment – 5 nos.  Methods of Cooking Food

 Knowledge about various cuts of


Vegetable

17
Name : Cook – Continental Cuisine (Veg.&Non-Veg.)

Sector : Hospitality

Code : HOS213

Entry Qualification : Minimum 5th Standard & 14 years and above&Completed


HOS104
Terminal Competency : Candidates would be able to work in the Kitchen of a small
scale Hotel/Restaurant. He/she would start their own catering
business. He/she would be able to prepare Continental dishes
and also be able to assist the Head Cook/Chef in preparing
Continental dishes.

Duration : 120 hours

Course contents : Given below

Practical Competencies Underpinning Knowledge(Theory)


 Maintaining personal cleanliness & Hygiene  Aims and object of Cooking
Practices Food
 Carry out basic First Aid treatment/notifying  Energy and Water
accident. Conservation.
 Practising Fire Safety measures
 Occupational hazards and safety norms.
 Good Housekeeping practices at all times.  Stocks, soups & Sauces
 Simple Disaster Management & preventive
measures for staff/guests/machines in the
event of Earthquakes, Tsunami, etc.
 Practice waste disposal as per environmental
laws.
 Pest control measures.
a. Starters – 8 nos.  Salad, salad dressing
b. Dishes  Sandwiches and canapés
(chicken/beef/pork/mutton/fish/Veget
able etc.)-20 nos.
c. Salads – 5 nos.  Methods of Cooking Food
d. Dessert/Sweet – 4 nos.  Cheese & types of cheese
 Knowledge about various
cuts of Vegetables and Meats
(Chicken/veal’s/mutton/fish
& sea
Food/pork/beef/lamb/game.)

18
Name : Cook – Halwaie

Sector : Hospitality

Code : HOS214

Entry Qualification : Minimum 5th Standard & 14 years and above &Completed
HOS104
Terminal Competency : Candidates would be able to work in the Kitchen of a small
scale Hotel/Restaurant/self employment. He/she would be able
to prepare Indian Sweet and also be able to assist the Head
Cook/Chef in preparing Sweets.

Duration : 120 hrs.

Course contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Aims and object of Cooking Food
& Hygiene Practices
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Methods of Cooking Food
all times.  Knowledge about various cuts of
 Simple Disaster Management & Vegetables and fruits
preventive measures for  Energy and Water Conservation.
staff/guests/machines in the event  Knowledge about Ingredients and
of Earthquakes, Tsunami, etc. spices
 Practice waste disposal as per
environmental laws.
 Pest control measures.

19
Name : Head Cook

Sector : Hospitality

Code : HOS325

Entry Qualification : Minimum 8th passed or 5 years experience andworking


Knowledge of English (Reading/writing/speaking.)+Any
MES Module ofLevel II

Terminal Competency : Candidates would be able to work in the Kitchen of


Hotel/Restaurant as Head Cook/Chef. He/she would also able
to lead a group of Chefs/cooks and able to prepare menu
planning, Recipes development, cost Control and inventories
management.

Age : 18 years and above.


Duration : 150 hours

Course contents : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  Cookery Culinary Terms
& Hygiene Practices  Energy and Water Conservation.
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Courses of Menu – Knowledge of
all times. Menu planning, Recipe writing &
 Simple Disaster Management & Standardization of Menu.
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Prepare stocks and soups  Nutrition – basic Knowledge
 Prepare mother Sauces  Inventory of stores
 Prepare eggs, poultry’s, Food &  How to prepare requisition of
sea Foods, Meat dishes. stores for daily needs
 Prepare hot & cold Sweets.  Catering calculation – simple
 Bulk preparations of food. exercise relating to quantities and
cost of Raw Materials
 Prepare pastry, cakes & breads  Monitor catering revenue and
etc. costs establish and maintain
quality Control

20
 Develop a Food Safety plan
 Re-heating of Food

Cook -Amritsari (Punjabi) Cuisine

21
Name : Cook -Amritsari (Punjabi)
Sector : Hospitality
Code : HOS215
Entry Qualification & Age : Vth standard, Completed HOS-104
module on ‘Assistant Cook’, 14 years &
above
Duration : 270 hours
Terminal Competency :
 Identify, select, use and store tools, equipments and materials used in
cooking of Amritsari Cuisines in a safe manner.
 Prepare different types of Kulcha, Roti, Prantha, Rice, Dishes, Lassi,
Halwa, Kheer, Pakora.

Course Contents : Given below


Practical Competencies Underpinning Knowledge(Theory)

 Use of protective clothing  Safety precautions, use of protective


clothing and elementary first aid.
 Maintain personal cleanliness &
Hygiene  Importance of personal cleanliness &
Hygiene
 Carry out basic first aid
treatment/notifying accident.  Reasons for carrying out good
housekeeping practices
 Practice fire safety measures

 Simple Disaster Management &


preventive measures for staff/  Functions and uses of various tools,
guests/ equipment in the event of equipment and materials.
Earthquakes, Tsunami, etc.  Care and use of tools, equipment and
 Identify tools, equipments and materials used in bakery
materials used in cooking of  Selection and correct use of tools and
Amritsari Cuisines equipment
 Apply good house keeping practices,  Proper handling and correct use of
proper handling of materials and hand tools

22
Practical Competencies Underpinning Knowledge(Theory)

disposal of waste, follow statutory  Different types of Amritsari Cuisines.


regulations.
 Quality standards and testing of raw
 Store/lay and use materials at work materials and product
in safe manner
 Types of flours and rice used in
 Use and store tools and equipments Amritsari Cuisines
in a safe manner

 Select proper tools, equipment and


material for a particular task

 Check quality of raw materials as per


standards

(Materials : flour, rice, vegetables,


spices, salt, oil, meat)  Different types of Kulchas.
Ingredients, tools and equipment
 Prepare different types of Kulchas
used in preparation of Kulchas.
1. Plain Kulchas Method for preparation of Kulchas.
2. Potato Kulcha
3. Butter Kulcha Factors affecting the quality of
4. Cheese Kulcha product and precautions.
5. Cauliflower Kulcha
6. Radish Kulcha  Different types of Roti/Pranthas.
7. Kesar & Dry fruit Kulcha Ingredients, tools and equipment
 Prepare different types of Roti/ used in preparation of Roti/Pranthas.
Prantha Method for preparation of
Roti/Pranthas. Factors affecting the
1. Tandoori Roti
2. Basen di Roti quality of product and precautions.
3. Bajre (Millet) di Roti
4. Lashhe Dar prontha (prepared
with desi ghee)
5. Egg Prontha  Different types of Amritsari dishes.
6. Different tandoori prontha
Ingredients, tools and equipment
 Prepare following Amritsari dishes
used in preparation of Amritsari
1. Amritsari Chole (Chickpeas Curry) dishes. Method for preparation of
2. Punjabi Aloo (Amritsari recipe)
3. Amritsari Paneer ( Spicy Grilled Amritsari dishes. Factors affecting
Cottage Cheese)

23
Practical Competencies Underpinning Knowledge(Theory)

4. Choley Bhaturey ( Curried Chick the quality of product and


Peas with Fried Bread)
5. Basen Curry (Punjabi) precautions.
6. Sangare Wali Curry
7. Sarsoo da Sagg
8. Shahee Paneer
9. Ginger Paneer
10. Malaee Kofta
11. Channa Masala
12. Dry Fruit Vegetable
13. Pease and Cheese Vegetable
14. Beet Root Vegetable
15. Bhaine de Kofte and Vegetable  Different types of Purees.
16. Dal Amritsari
17. Dal Makani Ingredients, tools and equipment
18. Rajma
used in preparation of Purees.
 Prepare different types of Puree
Method for preparation of Purees.
1. Simple puree Factors affecting the quality of
2. Peethi wali puree
3. Palak puree product and precautions.
4. Bathue and Methi wali puree
5. Aloo puree
6. Makki di Puree
 Different types of Rice. Ingredients,
tools and equipment used in
 Prepare different types of rice
preparation of Rice. Method for
1. Plain Rice
2. Veg. Pulao preparation of Rice. Factors affecting
3. Peas Rice the quality of product and
4. Multi colour Rice
5. Sweet Rice precautions.
6. Special Kichree
 Different types of Lassi. Ingredients,
 Prepare Potato Tikkee and Pakoras tools and equipment used in

 Prepare different types of Lassi preparation of Lassi. Method for


preparation of Lassi. Factors
1. Namkeen Lassi
2. Hing Wali Lassi affecting the quality of product and
3. Azwain Wali lassi precautions.
4. Cucumber Wali lassi
5. Kesar Wali Lassi  Different types of Halwa/ Kheer.
6. Dry Fruit Lassi
Ingredients, tools and equipment
 Prepare different types of Halwa and
used in preparation of Halwa/ Kheer.
Kheers
Method for preparation of Halwa/
1. Malai Wala Halwa

24
Practical Competencies Underpinning Knowledge(Theory)

2. Moongi Da Halwa Kheer. Factors affecting the quality


3. Suji Da Halwa
of product and precautions.
4. Ate Da Halwa
5. Aloo Da Halwa
6. Pumpkin Halwa
7. Dry Fruit Halwa
8. Fruit Halwa
9. Kheer
10. Firnee
11. Saboo Dana De Kheer  Different types of Tea. Ingredients,
12. Makronee de Kheer tools and equipment used in
13. Gajrela preparation of Tea. Method for
14. Bhugga (Winter Spl.) preparation of Tea. Factors affecting
15. Khjoore (Lohree Spl.) the quality of product and
 Prepare Pudina Chatnee precautions.

 Prepare different types of tea

1. Black Tea
2. Ginger Tea
3. Lemon Tea
4. Mint Tea
 Maintenance and care of tools
equipment

25
LIST OF TOOLS AND EQUIPMENT
Sl. No. NAME OF THE ITEMS QUANTITY
1. Electric Tandoor 1 No.
2. Prates Different sizes ( For Dough Floor) 4 Nos.
3. Sauce Panes of Different Sizes 10 Nos.
4. Knifes Different Sizes 10 Nos.
5. Graters 4 Nos.
6. Gas Stove & Cylinders 2 Nos.
7. Rod Set for Tandoor 1 No.
8. Fry Pans of Different Sizes 10 Nos.
9. Sieves of Different Sizes 10 Nos.
10. Chhkla Velna 4 Nos.
11. Karchhia 6 Nos.
12. Peelers 6 Nos.
13. Jugs 6 Nos,.
14. Glasses 24 Nos.
15. Spoons 24 Nos.
16. Plates Full/Half/Quarter 36 Nos.
17. Mixer Grinder Juicer 1 No.
18. Weighing Machine 1 No.
19. Refrigerator 1 No.
20. Cookers of Different Sizes 3 Nos.
21. Iron Sieves Different types 05 Nos.
22. Pitchers different sizes 2 Nos.
23. Tooka for Chopping Sarso Sagg 1 No.
24. Datree (Sickle) 1 No.
25. Tawa 3 Nos.
26. Tea Pan 3 Nos.
27. Lemon Squeezer 1 No.
28. Dust Bins 3 Nos.
29. Chapati Box 2 Nos.
30. Buckets of Different Sizes 4 Nos.
31. Mugs 4 Nos.
32. Library books As required
33. Proper electric & gas connection As required
34. Instructor table & chair 1 No. each
35. Trainees table and chair (for 20 trainees)

26
Name : Baker
Sector : Hospitality
Code : HOS216
Entry Qualification & Age : Vth standard, 14 years & above&
Completed HOS104
Duration : 240 hours
Terminal Competency :
 Identify, select, use and store tools, equipments and materials used in
Bakery in a safe manner.
 Produce breads, biscuits, cookies, cakes and vegetable patties

Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)

 Use of protective clothing and boots  Safety precautions, use of protective


clothing and elementary first aid.
 Maintain personal cleanliness &
Hygiene  Importance of personal cleanliness &
Hygiene
 Carry out basic first aid
treatment/notifying accident.  Reasons for carrying out good
housekeeping practices
 Practice fire safety measures

 Simple Disaster Management &


preventive measures for staff/  Functions and uses of various tools,
guests/ machines in the event of equipment and materials.
Earthquakes, Tsunami, etc.  Care and use of tools, equipment and
 Identify tools, equipments and materials used in bakery

27
Practical Competencies Underpinning Knowledge(Theory)

materials used in bakery  Selection and correct use of tools and


equipment
 Apply good house keeping practices,
proper handling of materials and  Proper handling and correct use of
disposal of waste, follow statutory hand tools
regulations.
 Different types of bakery products
 Store/lay and use materials at work and their uses.
in safe manner
 Quality standards and testing of raw
 Use and store tools and equipments materials and product
in a safe manner
 Types of flours for the bakery
 Select proper tools, equipment and products
material for a particular task
 Quality of flour for the production of
 Check quality of raw materials as per bakery items
standards
 Different types of breads and their
(Materials : flour, fat, bakers yeast, uses. Ingredients, tools and
cream, sugar and salt) equipment used in bread production.

 Produce plain bread, fermented Method for bread production. Factors

bread, protein rich bread and special affecting the quality of product.

breads  Different types of biscuits and

 Produce different types of biscuits cookies. Ingredients, tools and

and cookies equipment used in biscuit and


cookies production. Method for
 Produce different types of cakes
biscuit production. Factors affecting
 Produce different types of icings the quality of product.

 Prepare vegetable patties  Different types of cakes. Ingredients,

 Test quality of products made tools and equipment used in cake


production. Method for cake
 Maintenance and care of equipment
production. Factors affecting the
(Equipment: flour mill, mixer, quality of product.
molding machines, oven balance,
 Different types of icings and their

28
Practical Competencies Underpinning Knowledge(Theory)

packing machines) uses. Ingredients, tools and


equipment used in icing production.
 Pack and seal given food products
Method for icing production. Factors
(Products: breads, biscuits, cookies,
affecting the quality of product.
cakes, patties)
 Ingredients, tools and equipment
 List out the materials required for the
used in production of vegetable
given product
patties. Method for production of
 Estimate cost of materials required vegetable patties. Factors affecting

 Estimate man power and time the quality of product.

required for completing the work  Importance and methods of storage

 Estimate labour cost, overheads and and packaging for bakery items and

cost of utilities (Power, water)

 Estimate the total cost involved in


production of a product.

 Identify the possible agencies and


other customers, who can purchase.
Make a comparative study of the
rates of other suppliers. Prepare a
label according to requirement.

29
LIST OF TOOLS AND EQUIPMENT
Sl. No. NAME OF THE ITEMS QUANTITY
1. Large bakery oven 1 No.
2. Dough mixing machine 1 No.
3. Working Table (4 boys working on a table) 5 Nos.
4. Chopping Board 10 Nos.
5. LP Gas cooking range (oven+griller) 2 Nos.
6. Cooking range (high) 2 Nos.
7. Refrigerator (165 litre) 1 No.
8. Mixing machine 1 No.
9. Weighing machine (medium size) 1 No.
10. Fry Pan (medium and large) 5 each size 10 Nos.
11. Kadai (Small and medium) 2 each size 4 Nos.
12. Salad bowl(small medium) 4 each size 8 Nos.
13. Tawa Medium 5 Nos.
14. Wok (Chinese kadai)(small & medium) 6 Nos.
15. Rolling pin and rolling base 5 sets
16. Ladle (Soup,, Fry, Steak, Table) 5 each 20 Nos.
17. Wooden Spoon 8 Nos.
18. Aluminium tray (Medium and large 5 each size 10 Nos.
19. Baking tray 6 Nos.
20. Bread mould 6 Nos.
21. Cake mould (medium size) 6 Nos.
22. Strainer 4 Nos.
23. Sauce pan 6 Nos.
24. Measuring jar 2 Nos.
25. Jelly mould 6 Nos.
26. Wash basin 4 Nos.
27. Non stick pan 4 Nos.
28. Godrej Cupboard 2 Nos.
29. Sundry equipment As required
30. Black Board 1 No.
31. Trainee Lockers (for 20 trainees)
32. Library books As required
33. Proper electric & gas connection As required
34. Instructor table & chair 1 No. each
35. Trainees table and chair (for 20 trainees)

30
HOUSEMEN
(Basic)

Name : Housemen(Basic)

Sector : Hospitality

Code : HOS107

Entry Qualification : min. 5th standard & 16 years and above

Terminal Competency : Successful candidates would be able to:


1. Work under any supervisor, assisting him in his daily work.
2. Identify the different Equipments used in House- keeping
Department.
3. Will be able to sort out & count Linen & Uniforms.
4. Knowledge of personal Hygiene & appearance factors.
5. Checking for Pests & reporting.
6. Basic first Aid & notifying Accidents.
7. Basic communication skill.

Duration : 70 Hours

Course Content : Given below

Practical Competencies Underpinning Knowledge (Theory )

 Maintaining personal  Apply Hygiene, Safety &


cleanliness & Hygiene security procedures when
Practices carrying out the task
 Carry out basic First Aid
treatment/notifying
accident.
 Practicing Fire Safety
measures
 Occupational hazards and
safety norms.
 Good Housekeeping  Practice good personal
practices at all times. Hygiene & maintain good
 Simple Disaster grooming standard.
Management & preventive
measures for
staff/guests/machines in the
event of Earthquakes,
Tsunami, etc.

31
 Practice waste disposal as
per environmental laws.
 Pest control measures.
 Introduction to Equipments  Understand the purpose & use
used & their Operation in of each cleaning supplies &
H.K. equipment.
 Identification of Linen /  Use basic communication
Uniforms / cleaning Skills for courtesy &
supplies. comprehension.
 Laundry procedure of  Types of Pests and Control.
counting and sorting of
Linen/ Uniforms. Basic
stitching machine.
 Checking for Pest,  First Aid and its uses.
reporting and Control.
 First Aid/ Notifying  Energy and Water
Accidents. Conservation.
 Basic care of plants.

 Fire Safety Measures


 Energy and Water
Conservation
 Waste Disposal as per
Environmental Laws

32
Name : Room Attendant

Sector : Hospitality

Code : HOS217

Entry Qualification :Minimum 8th Std. pass or completed HOS-107&


16 Years and above

Terminal Competency :Successful candidates would be able to –


1. Service the total Guest room.
2. Distinguish between different furniture, fixtures and floor
surfaces
3. Identification of Guest supplies
4. Take care of all the articles present in the Guest room

Duration : 100 Hours

Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)


 Maintaining personal  Different types of rooms in hotel
cleanliness & Hygiene premises
Practices
 Carry out basic First Aid
treatment/notifying accident.
 Practising Fire Safety
measures
 Occupational hazards and
safety norms.
 Good Housekeeping practices  Different types of cleaning agents
at all times. and supplies and their use
 Simple Disaster Management
& preventive measures for
staff/guests/machines in the
event of Earthquakes,
Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Bed making  Function of each agent
 . Identification of furniture,  Proper care and storage of cleaning
fixtures and floor surfaces Equipments
 Cleaning of different types of  Setting and emptying maid’s Cart
furniture, fixtures and floor
surfaces
 Cleaning and shampooing of
Carpets  Stock taking

33
 Identification of Guest
supplies and agents
 Waste Disposal and Fire
Safety Measure
 Water and Energy  Energy and Water Conservation.
Conservation
 Individual Guest relationships 
and to fulfill their legitimate
demands

Name : HEAD HOUSEMEN

Sector : Hospitality

Code : HOS218

Entry Qualification : Min 8th std pass or completed HOS-107 & 16 years and
above
.
Terminal Competency : Successful candidate would be able to-
1. Supervise the work in Public areas i.e. Rest rooms, lobby,
Corridors, poolside.
2. Cleaning of chandeliers.
3. Banquet cleaning.
4. Cleaning of Elevators.
5. Issue soaps, clean, dry towels as per requirement.
6. Cleaning of external glass in Building.

Duration : 100 Hours

Course Content : Given below

PRACTICAL THEORY
 Maintaining personal cleanliness &  Principles of cleaning followed by
Hygiene Practices H.K. Staff.
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at all  Floor supervisor functions.
times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event of
Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.

34
 Pest Control & Measures.  Care of frame, vases & other articles
in the corridors, pantries, lobbies.
 Fire Safety Measures  Different types of Carpets & its
care,
 Disposal of Waste as per  Energy and Water Conservation.
environment Laws
 Energy and Water Conservation
 Caring for machinery and
Equipments

Name : Linen /Uniform Room Supervisor

Sector : HOSPITALITY

Code : HOS-324

Entry Qualification : Min 8th std pass or completed HOS-107+HOS217/218 & 16


years & above
Terminal Competency : Successful candidates would be able to: -
1) Provide clean Serviceable Uniforms to the staff.
2) Par stock and inventory Control importance.
3) Assist the supervisor by actually issuing Linen and filling
records as necessary.
4) Distinguishing between different types of Linen &
Uniforms.
5) Stain removal.

Duration : 120 Hours


Course content : - Given below
Practical Competencies Underpinning Knowledge (Theory)
 Maintaining personal cleanliness  Classification of Linen/Uniforms
& Hygiene Practices as per the material
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Records to maintain while issuing
all times. & receiving Linen/Uniforms.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Stain removal.  Principles of stain removal.

35
 Laundry & dry cleaning  Par stock.
procedure-
 Collection
 Sending
 Returning
 Other cleaning Service
 Proper storage  Inventory Control.
 Laundry Operation.
 Energy and Water Conservation.

Name : Public Area Supervisor

Sector : Hospitality

Code : HOS323

Entry Qualification : minimum 8th STD pass or completed HOS-


107+HOS217/218 & 16 years and above

Terminal competency : Successful candidates would be able to:-


1) Maintain cleanliness and attractiveness of the Guest floors
and Public areas
2) Function as a night supervisor in case of emergency.
3) Supervise the lower staff.
4) Prepare reports.

Duration : 120hrs

Course content : Given below

Practical Competencies Underpinning Knowledge (Theory )


 Maintaining personal cleanliness  General principles of cleaning.
& Hygiene Practices
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Understand the purpose frequency
all times. of cleaning.
 Simple Disaster Management &  Identify the areas included in
preventive measures for maintaining the Guest rooms &
staff/guests/machines in the event Public areas.
of Earthquakes, Tsunami, etc.  Identify the right cleaning agent
 Practice waste disposal as per for the task to be performed &
environmental laws. know the dilution rate.
 Pest control measures.
 Maintenance of furniture’s in  lost and found procedures and

36
Public areas Safety of property
 Knowledge and care about  duty roaster management
Equipments
 Personality and communication  motivation and team leader Skills
Skills
 Energy and Water Conservation

37
Name : Reservation Asst. and Telephone Asst.

Sector : Hospitality

Code : HOS219

Entry Qualification : Min 10th std pass or English as Language & 17 years and
above
.
Terminal competency : Successful candidates would be able to handle Reservation,
amendments and cancellations. Do Reservation charts, room
allocation. Maintain Guest history Cards handle incoming and
outgoing calls on the EPABX. Handle in house calls. Transfer
calls. Maintain various register used in telephone exchange.

Duration : 80 Hours

Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)


 Maintaining personal cleanliness  Reservation: modes of
& Hygiene Practices Reservation requests, sources of
 Carry out basic First Aid Reservations.
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Types of rooms
all times.  Energy and Water Conservation.
 Simple Disaster Management &  Ethiques of telephonic
preventive measures for conversation.
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Do Reservation charts and room  Types of plan and room rates.
allocation.
 Maintain Guest history Cards.  Group Reservation.
 Handling incoming and outgoing  Forecasting room Reservation.
calls on the EPABX
 Handles in house calls.  Qualities of a good telephone
operator.
 Transfers calls.  Co-ordination with other
departments.
 Maintain various registers in use  Phonetic alphabets.
in the telephone exchange.
 Knowledge about national and  Methods of payments, use of

38
international telephone codes credit Cards and deduction of
 Knowledge about important frauds in credit Cards
phone numbers about fire, police,
doctors etc.
 Fax, computer and e-ticketing  Conversion of currencies
Knowledge and simple computer  Local Laws, Passport and Visa
skills(MS-Word) details
 Knowledge of local Tourist places

Name : Reception Asst. and information Asst.

39
Sector : Hospitality

Code : HOS220

Entry Qualification : Min 10th std pass or English as Language & 17 years and
above

Terminal Competency : Successful candidates would be able to maintain arrival and


departure register. Greet and welcome Guest on arrival.
Fill the registration Card, calculate room position. Give
information to the Guest about the hotel and any other
information the Guest wants. Take messages for Guest.
Handle Guest enquires and complaints.

Duration : 80 Hours.

Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)

 Maintaining personal cleanliness  Job description of a receptionist.


& Hygiene Practices
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at  Department the receptionist co-
all times. ordinates with.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Fill registration Card.  Front office introduction.
 Energy and Water Conservation.
 Calculate room position.  Qualities of Front office staff.
 Give information to the Guest.  Front office organizational
hierarchy.
 Take down messages for the  Information:
Guest. 1. Maintain alphabetical index.
 Handle Guest enquiries and 2 .Receive messages.
complaints. 3. Control Guest room key
 Knowledge local laws and 4. Awareness about simple language
practices translations.
 Handling high profile guests like
head of the States and Countries.

40
Name : Bellboy

Sector : Hospitality

Code : HOS105

Entry Qualification : Min 8th std pass. & 16 years and above

41
.
Terminal competency : Successful candidates would be able to handle Guest luggage
on arrival and departure, explain various Controls in the room
to the Guest. Check the Guest room on departure, page Guest.
Shift Guest luggage. Process the discrepancy report. Handle
left luggage. Handle new postage and paper.

Duration : 50 Hours
Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)


 Maintaining personal cleanliness  Guest arrival procedure.
& Hygiene Practices  Guest departure procedure.
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety
norms.
 Good Housekeeping practices at
all times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures
 . 
 Knowledge about bell desk  Basic Front office terminology.
Equipments and familiarization of  Energy and Water Conservation.
their handling in the Front office.
 Page Guest shifting Guest  Lobby hierarchy.
baggage.
 Handles left luggage.
 Processing housekeeping  Scanty baggage procedure.
discrepancy.
 Handling postage and daily  Job description of a Bellboy.
newspapers.

42
43
Name : Assistant Steward/ Waiter/Barmen

Sector : Hospitality

Code : HOS106

Entry Qualification : Min 10th std pass or English as Language & 18 years and
above

Terminal Competency :Successful candidates would be able to do the:


1. Basic Service in Restaurant or Bar.
2. Mise-en-place and Mise-en-scene of
Restaurant or Bar
3. Stocking of Hard/Soft Beverages.
4. Clearing of Table
5. Maintain the Restaurant/Bar

Duration : 120 Hours.

Course Contents : Given below

Practical Competencies Underpinning Knowledge(Theory)


 Maintaining personal  Practice good personal
cleanliness & Hygiene Hygiene & maintain good
Practices grooming standards
 Carry out basic First Aid
treatment/notifying accident.
 Practicing Fire Safety
measures
 Occupational hazards and
safety norms.
 Good Housekeeping practices  Knowledge about equipment
at all times. used in Bar and Restaurant
 Simple Disaster Management
& preventive measures for
staff/guests/machines in the
event of Earthquakes,
Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Napkin folding/how to lay  The Restaurant
Table cloth/carrying Cutlery
 Changing & laying of Table  Laying of Cover
cloth

44
 Handling, upkeep and  Waiting at the Table
polishing of silver, Cutlery
and crockery
 How to use Service cloth,  Types of Menu
carrying of plates, clearing of
plates & Cutlery
 Miser-en-scene & Place-en-  11 courses of Menu
place
 A-la-Carte Cover and Service  Alcoholic & Non-alcoholic
of different type of Food like Beverages
Chinese etc.
 Table-de-hote Cover
 Breakfast Covers
 Basic of Cocktails and Mock  Basic idea of banquet and
tails buffets.
 Service of alcoholic & Non-
alcoholic drinks.
 Attitude and Behavior  Types of Services
 Personality appearance,  Energy and Water
communication skill and Conservation.
customer dealing, Guest
complaint handling
 Disposal of Waste material

45
Name : Steward/Waiter

Sector : Hospitality

Code : HOS221

Entry Qualification : Min 8th std pass with little knowledge of English.
&Completed HOS106
Age : 17 yrs & above
.
Terminal Competency: Successful candidates would be able to:
1. Work as a Steward. /Waiter
2. Welcome Guest
3. Take Reservation for Restaurant
4. Escort Guest to their respective Table.
5. Present Menu Cards
6. Take order and to do the Service of Food and Beverage

Duration : 120 hours


Course Content : Given below

Practical Competencies Underpinning Knowledge (Theory)


 Maintaining personal cleanliness &  Knowledge about various types of
Hygiene Practices Equipments used in the Restaurants and
 Carry out basic First Aid Bars. Apprising and drawing of Cutlery,
treatment/notifying accident. Glassware, Linen, Hygiene handling of the
 Practicing Fire Safety measures same
 Occupational hazards and safety
norms.
 Good Housekeeping practices at all  General idea about the functioning of
times. Pantry/ still room/side Board in the
 Simple Disaster Management & Hotel/Restaurant. The Restaurant
preventive measures for  The Menu – types of Menu, course of
staff/guests/machines in the event of Menu, Uses of Menu Card.
Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Knowledge about the type of Cutlery  Rules for laying a Table / Rules for Waiting
& Crockery/glassware to be used at the Table/Dos and Don’ts for a Waiter.
with what type of Dish.
 How to use the Tray, Tray carrying  Common Sauces and their Basic
position, how to lay the Tray for Ingredients.
breakfast
 Arrangement and preparation of Side  Salads with recommended Dressings
Board & Service Table
 How to place order to the Kitchen  Food & Their Accompaniments.
and Bar
 Arrangement of silver according to  Method of Cooking Food. (Basic)
the Menu on the table

46
 Service of Breakfast/Lunch, Dinner,  Breakfast
Buffet Service
 Service of Wines & Alcoholic  Energy and Water Conservation.
Beverages, Knowledge of glasses
 Basic Cocktails & Mock tails  Buffet and banquets.
o Closing the Restaurant-soiled  Service of breakfast/ Lunch, Dinner, Buffet
Linen removal/preparation of Service.
Restaurant for next Service
period, preparation of
checklist.
 Flambé Dishes (preparation)  Types of Non-alcoholic Beverages & their
Service.
 A –la- carte Cover and types of  Spirits & liqueurs –Gin/Brandy/Rum &
Services Beer
 (Draught/Bottled beer)
 Table – de hotel Cover and breakfast  Guerdon Service
Cover

47
Name : Bar Tender

Sector : Hospitality

Code : HOS222

Entry qualification : 8th Std. pass & 17 years and above


&Completed HOS106
Terminal competency :Successful candidates would be able to:
1. Work as a Bar Tender
2. Prepare Cocktail and Mock tail
3. Serve wine, beer and spirits at right temperature
4. Serve Non-alcoholic Beverage
5. Take Beverage order
6. Do Bar Inventory

Duration : 120 hours and then in steps of 30 hours

Course Contents : Given below

Practical Competencies Underpinning Knowledge (Theory)


 Maintaining personal cleanliness &
Hygiene Practices
 Carry out basic First Aid
 Beer-Production-Brand Names
treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety norms.
 Good Housekeeping practices at all  Whisky-Production-Brand Names
times.
 Simple Disaster Management &
preventive measures for
staff/guests/machines in the event of
Earthquakes, Tsunami, etc.
 Practice waste disposal as per
environmental laws.
 Pest control measures.
 Garnishes for Cocktail.  Brandy-Production-Brand Names
 Order taking Service & Cocktail of  Gin-Production-Brand Names
whisky.
 Order taking Service & Cocktail of  Rum-Production-Brand Names
Brandy.
 Order taking Service & Cocktail of Gin.  Vodka-Production-Brand Names
 Order taking Service & Cocktail of
 Tequila-Production-Brand Names
Rum.
 Order taking Service & Cocktail of
Vodka.  Storage of Beverages
 Order taking Service & Cocktail of  Accompaniments and snacks
Tequila.

48
 Service of spirits and beers  Energy and Water Conservation.
 Computerized inventory and billing
procedures

MODULE – HOSPITALITY ASSISTANT

49
Name : Hospitality Assistant

Sector : Hospitality

Code : HOS101

Entry Qualification : 8th Standard pass

Age : 16 yrs & above

Terminal Competency : After completing the course the


person would be able to assist in basic
Hospitality Services in various departments
of Hotels.

Duration : 180 hrs (i.e. 6 hours for 30 working


days)

Practical Competencies – 60 Hrs Underpinning Knowledge(Theory)


– 120 Hrs
 Maintaining personal cleanliness  Introduction to Hotel Industry
& Hygiene Practices
 Types of Hotels
 Carry out basic First Aid
treatment/notifying accident.  Importance of grooming
 Practicing Fire Safety measures
 Hygiene in Hotels
 Occupational hazards and safety
norms.  Inter personal Skills in
 Good Housekeeping practices at
Hospitality
all times.
 Simple Disaster Management &  Customer relations
preventive measures for
 Departments in Hotels
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.  Food & Beverages Department
 Practice waste disposal as per
environmental laws.  Coordination among all
departments
 Pest control measures
 Organizational hierarchy
 Field Survey
 Attributes of F & B Services
 Work Exposure
 Restaurant equipment
 Visit to Hotels
 Preparation of Services
 Demonstration of Table layouts
 Handling Tasks
 Exposure to Restaurants
 Banquets
 Acquaintance with Restaurant
equipment  Types of Services
 1Room Service /room staff
 Acquaintance with crockery/ organization
Cutlery

50
 Control system
 Demonstration of Table layout
 Production
 Familiarization with Beverages
 Front office Reservations
and alcohols
 Types of Room

 Observation duties/dress code  Check in/out


of Kitchen staff  House keeping Department

 Observation of duties of Front  Energy and Water Conservation.


office execution.

 Room keeping

 Hygiene requirements

Notes

1. In order that students get maximum exposure to functioning of Hotels, at least


three or four reputed Restaurants /Hotels should be enlisted for Practical support.

2. One entire set of Front office equipment; crockery, Cutlery and Linen should
be available for demonstration.

3. Empty Beverage containers could be kept for display.

1. Name : Household Assistant (General )

2. Sector : Hospitality

51
3. Code : HOS102

4. Entry Qualification : 8th Standard & 14 yrs. and above

5. Terminal competency : After completing of the course the trained person


will be able to perform general duties of a household
staff such as:
1. Operate and upkeep domestic appliance.
2. Dusting, sweeping, mopping, cleaning and
scrubbing
3. Use and upkeep crockery, linen, cutlery, glass
ware.
4. Tray, trolley and table layouts for tea,
breakfast, lunch, dinner, party and beverages.
5. Serve food and beverages
6. Baby care –bathing, dressing, feeding of
proper food, hygiene care.

6. Duration : 150 hours


7. Contents : Given below

Practical Competencies Underpinning Knowledge (Theory)


1. Familiarization with a modern house including 1 Basic Etiquettes, manners and
kitchen, domestic appliances and gadgets. communication skills
2. Demonstrate and make trainees practice on social Awareness of their role in the
skills, personal and job hygiene standards and household and introduction to layout
courtesies required during employment. and set up modern houses and
3. Practice of making and answering telephone calls. facilities for contemporary homes.

4. Practice on Operation and upkeep of electrical and 2 Appraisal of electrical, mechanical


electronic home appliances ,i.e., gas operated kitchen gadgets, their
names, uses, up-keep, care and
 Vacuum Cleaner maintenance.
 Washing Machines
 Motor Pumps
 Air Conditioners
 Geyser .
 Electrical iron
 Steam press 3 Knowledge of commodities-their
5. Identify, use handling and upkeep of Room and classification, uses, do‟s and dont‟s
bathroom linen. for storage and their uses
4 Knowledge of various surfaces -
marble, granite, wood, metal and
6. Practice on dusting, sweeping, mopping and others-daily cleaning, periodic
scrubbing etc, cleaning of various metals. cleaning and spring cleaning
A systematic way to clean various
surfaces-daily, periodic and
spring-cleaning. 5 Sanitation needs with reference to
pests and their control and exhaust
systems.

52
7. Practice of Room and Bed making 6 Appraisal of food and beverage
service equipment-furniture, crockery,
cutlery, glass-ware, linen and
miscellany with their names and uses
8. Identification, use handling and upkeep of crockery, 7 Cleaning care and upkeep of various
F&B Linen, Cutlery, Glassware and Miscellaneous food-beverage service ware
ware. Basics of sequence of menu { not
9. Demonstrate and practice cleaning methods for more than 4 courses appetizer, so up,
different types of crockery, cutlery, glassware and main course and desserts
other table classification of beverages[ alcoholic
10. Practice of different Tray, Trolley and Table and non-alcoholic]
layouts for Tea, Breakfast, Lunch, Dinner and
partly and beverage. 8 Basics of table, bar and tray set ups
ready for service and clearance after
service
11. Service of Food and Beverage items 9 Classification of beverages
( Alcoholic and non alcoholic)

12. Demonstrate and practice how to set up side


station/side boards and bar counters ready.

13. Demonstrate and practice systematic ways of


clearance of tables and trays after service is over.
14. Baby care –bathing, dressing, feeding of proper
food, hygiene care.
15. Simple Flower Arrangements.
16. Handling and disposal of waste.
17. Practice of First Aid Techniques
18. Use of Fire Fighting equipments.

LIST OF TOOLS AND EQUIPMENTS FOR BATCH OF 20 TRAINEES:

Containers: -
1. Chaufer maid‟s trolley 2 Nos.
2. Dust Pans 10 Nos.
3. Buckets/tubs 20 Nos.

53
4. Mugs 20 Nos.
5. Dustbins 2 Nos.
6. Mop buckets 2 Nos.
7. Spray cans for glass cleaning 20 Nos.
8. Containers for storing materials and equipments (cup board with 10 selves) 2 Nos.

Brooms and Brushes: -


1. Soft brooms/hard brooms 5 Nos.
2. Carpet brushes-shampooing and dusting 5 Nos.
3. Upholstery brush 5 Nos.
4. Scrubbing brush (floors) 5 Nos.
5. Shoe polishing brush 2 Nos.
6. W.C. brush 2 Nos.
7. Wall Brush 2 Nos.
8. Long handle fringe mops 5 Nos.
9. Long handle mops dry 5 Nos.
10. Long handle mops dusting brush 5 Nos.
11. Long handle mops scrubbing brush 5 Nos.
12. Bottle brushes 5 Nos.
13. Cloths scrubbing brush 5 Nos.
14. Sponges 5 Nos.
15. Steel wool 5 Nos.
16. Nylon scrubbers (soft) 5 Nos.
17. Cotton pads 20 Nos.
18. Blotting paper 20 Nos.

Cleaning and Polishing Cloths:-


1. Duster - 50 cm x 50 cm. 20 Nos.
2. Hand mops - 50 cm x 50 cm 20 Nos.
3. Yellow polishing cloths 20 Nos.
4. Glass cloths 5 Nos.
5. Magnetic glass 5 Nos.

Mechanical equipments:-
1. Vacuum cleaner (small and large) domestic only 1 No. each
2. Floor scrubber/polisher 5 Nos.
3. Carpet shampooing machine 1 No.
4. Ordinary step ladders of different heights 2 Nos.
5. Washing machine domestic 1 No.
6. Iron/electric iron 2 Nos.
7. Exhaust fan 2 Nos.
8. Sinks for washers 5 Nos.
9. Metal stand for drying cloths 5 Nos.
10. Water filter and purifier 2 Nos. each
11. Geyser 1 No.
12. Refrigerator (domestic) 1 No.
13. Electrical accessories (i.e. fan, light etc.) 2 Nos. each

Cleaning materials:-
1. Detergent
2. Deodorants
3. Anti-septic
4. Disinfectants
5. Room fresheners
6. Carpet shampooing lotions
7. Common stain removal agents

54
8. Polishing agents.

55
MODULE
1.Name : Household Assistant (Kitchen and Service)
2.Sector : Hospitality
3. Code : HOS103
4. Entry Qualification : Min. 8th Std. & 14 yrs. And above
5.Terminal competency : After completing of the course the trained
person will be able to perform general duties of a
household staff such as:
1. Operate and upkeep kitchen gadgets.
2. Dusting, sweeping, mopping, cleaning and
scrubbing
3. Use and upkeep crockery, linen, cutlery, glass
ware.
4. Chopping, slicing, grinding of commodities
(including meat and vegetables)
5. Tray, trolley and table layouts for tea,
breakfast, lunch, dinner, party and beverages.
6. Serve food and beverages

6. Duration : 150 hours


7. Contents : Given below
Practical Competencies Underpinning Knowledge (Theory)

1. Related Basic Etiquettes, manners


1. Familiarization with a modern house including
and communication skills
kitchen, domestic appliances and gadgets.
Awareness of their role for food and
beverage section of the household and
introduction to layout and set up a
modern kitchen and dining facilities
for contemporary homes
2. Appraisal of electrical, mechanical
gas operated kitchen gadgets, their
names, uses, up-keep, care and
maintenance
2. Practice on Operation and upkeep of electrical and
electronic kitchen gadgets, i.e., 3. Appraisal of kitchen miscellany-
 Vacuum Cleaner pots and pans, knives and
cookware for a modern home-their
 Motor Pumps
uses, care, upkeep and
 Air Conditioners
maintenance.
 Geyser
 Microwave 4. Knowledge of various kitchen
 Hotplate surfaces-marble, granite, wood,
 Cooking range metal and others-daily cleaning,
 Oven periodic cleaning and spring
 Dish washer (manual machine) cleaning
3. Practice on dusting, sweeping, mopping and
scrubbing etc, cleaning of various metals. 5. Knowledge of commodities-their
classification, uses, do‟s and
don‟t‟s for storage and their uses

56
4. Identification, use handling and upkeep of
6. Kitchen hygiene, sanitation needs
crockery, F&B Linen, Cutlery, Glassware and
with reference to pests and their
Miscellaneous ware.
control, garbage disposal and
exhaust systems
7. Awareness of various cooking
5. Familiarization with various commodities used in methods in home style
kitchen and their uses contemporary living standards

8. Pre-preparation of foods-ready for


cooking.

9. Appraisal of food and beverage


6. Practice of chopping, slicing, grinding of service equipment-furniture,
commodities (including meat and vegetables). crokery, cutlery, glass-ware, linen
and miscellany with their names
and uses
7. Refrigerating and storage of food and beverages- 10. Cleaning care and upkeep of
demonstrate and show what needs to be kept various food-beverage service
where and how during storage. ware

8. Demonstrate and practice cleaning methods for 11. Basics of table, bar and tray set
different types of crockery, cutlery, glassware and ups ready for service and
other table ware. clearance after service
12. Basics of sequence of menu ( no
9. A systematic way to clean various surfaces-daily, more than 4 courses appetizer,
periodic and spring cleaning. soup, main course and desserts)

13. Classification of beverages


[Alcoholic and non-alcoholic]
10. Practice of different Tray, Trolley and Table courtesies theory inputs in local
layouts for Tea, Breakfast, Lunch, Dinner and language.
partly and beverage.

11. Service of Food and Beverage items

12. Demonstrate and practice how to set up side


station/side boards and bar counters ready.

13. Demonstrate and practice systematic ways of


clearance of tables and trays after service is over.
14. Demonstrate and make trainees practice on social
skills, personal and hob hygiene standards and
courtesies required during employment.

15. Handling and disposal of waste.

16. Practice of making and answering telephone calls

17. Practice of First Aid Techniques

18. Use of Fire Fighting equipments.

57
58
LIST OF TOOLS AND EQUIPMENTS FOR BATCH OF 20 TRAINEES:

Containers: -
1. Chamfer maid‟s trolley 2 Nos.
2. Dust Pans 10 Nos.
3. Buckets/tubs 20 Nos.
4. Mugs 20 Nos.
5. Dustbins 2 Nos.
6. Mop buckets 2 Nos.
7. Spray cans for glass cleaning 20 Nos.
8. Containers for storing materials and equipments (cup board with 10 selves) 2 Nos.

Brooms and Brushes: -


1. Soft brooms/hard brooms 5 Nos.
2. Carpet brushes-shampooing and dusting 5 Nos.
3. Upholstery brush 5 Nos.
4. Scrubbing brush (floors) 5 Nos.
5. W.C. brush 2 Nos.
6. Wall Brush 2 Nos.
7. Long handle fringe mops 5 Nos.
8. Long handle mops dry 5 Nos.
9. Long handle mops dusting brush 5 Nos.
10. Long handle mops scrubbing brush 5 Nos.
11. Bottle brushes 5 Nos.
12. Cloths scrubbing brush 5 Nos.
13. Sponges 5 Nos.
14. Steel wool 5 Nos.
15. Nylon scrubbers (soft) 5 Nos.
16. Cotton pads 20 Nos.
17. Blotting paper 20 Nos.
Cleaning and Polishing Cloths:-
1. Duster - 50 cm x 50 cm. 20 Nos.
2. Hand mops - 50 cm x 50 cm 20 Nos.
3. Yellow polishing cloths 20 Nos.
4. Glass cloths 5 Nos.
5. Magnetic glass 5 Nos.
Mechanical equipments:-
1. Floor scrubber/polisher 5 Nos.
2. Carpet shampooing machine 1 No.
3. Ordinary step ladders of different heights 2 Nos.
4. Exhaust fan 2 Nos.
5. Sinks for washers 5 Nos.
6 .Metal stand for drying cloths 5 Nos.
7. Water filter and purifier 2 Nos. each
8. Geyser 1 No.
9. Electric oven/gas oven/Micro oven 1 No.
10. Refrigerator (domestic) 1 No.
11. Electrical accessories (i.e. fan, light etc.) 2 Nos. each
Cleaning materials:-
1. Detergent
2. Deodorants
3. Anti-septic
4. Disinfectants
5. Common stain removal agents
6. Polishing agents.

59
List of Members of the trade committee :

1. Shri Ashok Kumar, DDG, DGET, New Delhi -


Chairman
2. Shri Kuldip Singh, Gen. Manager, ITDC - Member
3. Principal, Instt. of Hotel Management, Pusa - Member
4. Principal, Instt. of Hotel Management, Lajpat Nagar - Member
5. Shri Harbaksh Singh, Ex. Lecture, Intt. Of hotel Management - Member
6. Shri. S. P. Singh, Central Board of Technical Edu., Delhi - Member
7. Shri Suresh Jacob, Project Manager, KITCO Ltd., Kerala - Member
8. Ohrie’s ( Chain of 20 restaurants/hotels ) Member
9. ITC Kakatiya Sheraton Member
10. Country Club Memebr
11. BMJ Group ( Group of 5 premier restaurants at City Centre ) Member
12. Shri. Dinesh Nijhawan, Joint Director of Training, Dget - Member
13. Shri. Ashawni Aggarwal, Dy. Director of Training , DGET - Member
14. Shri Y. R. Verma, Assistant Director of Training, DGET - Member

Executive Chef The Grand Hotels, Barakhamba


1. Sh. Sushil Chug
(Corporate) Avenue, Cannaught Place, New Delhi
Depty Apprenticeship BTC, Pusa, New Delhi
2. Sh. Ajay Vashist
Advisor
BTC, Pusa, New Delhi
3. Sh. Sandip Chowdhry Chef Instructor
Officer Airport Centaur Hotel, IGI Airport, New
4. Sh. Santosh Mastagar
Operations(Front Office) Delhi
Ambassadors Sky Chef, IGI
5. Sh. P.K. Bhatnagar Executive Sous Chef
Airport, New Delhi
The Grand Hotels, Barakhamba
6. Sh. Sanjeev Bhatnagar HR Manager
Avenue, Cannaught Place, New Delhi
Sh. V. Ranga Rao Hotel Crown Plaza, New Friends
7. HRD Manager
Colony, New Delhi
BTC, Pusa, New Delhi
8. Sh. B.L. Wadhwa CI(F&B Service)
Institute of Hotel Management
9. Sh. B.L. Tuli Senior Lecturer
Pusa, New Delhi.
Ashoka Hotel, Chanakya Puri, New
10. Sh. C.K. Rao Maitre-De-Hotel
Delhi

This MES Scheme is vetted for from the following committee members:

60
LIST OF TOOLS AND EQUIPMENTS FOR BATCH OF 20 TRAINEES:

Containers: -
1. Chamfer maid‟s trolley 2 Nos.
2. Dust Pans 10 Nos.
3. Buckets/tubs 20 Nos.
4. Mugs 20 Nos.
5. Dustbins 2 Nos.
6. Mop buckets 2 Nos.
7. Spray cans for glass cleaning 20 Nos.
8. Containers for storing materials and equipments (cup board with 10 selves) 2 Nos.

Brooms and Brushes: -


1. Soft brooms/hard brooms 5 Nos.
2. Carpet brushes-shampooing and dusting 5 Nos.
3. Upholstery brush 5 Nos.
4. Scrubbing brush (floors) 5 Nos.
5. W.C. brush 2 Nos.
6. Wall Brush 2 Nos.
7. Long handle fringe mops 5 Nos.
8. Long handle mops dry 5 Nos.
9. Long handle mops dusting brush 5 Nos.
10. Long handle mops scrubbing brush 5 Nos.
11. Bottle brushes 5 Nos.
12. Cloths scrubbing brush 5 Nos.
13. Sponges 5 Nos.
14. Steel wool 5 Nos.
15. Nylon scrubbers (soft) 5 Nos.
16. Cotton pads 20 Nos.
17. Blotting paper 20 Nos.
Cleaning and Polishing Cloths:-
1. Duster - 50 cm x 50 cm. 20 Nos.
2. Hand mops - 50 cm x 50 cm 20 Nos.
3. Yellow polishing cloths 20 Nos.
4. Glass cloths 5 Nos.
5. Magnetic glass 5 Nos.
Mechanical equipments:-
1. Floor scrubber/polisher 5 Nos.
2. Carpet shampooing machine 1 No.
3. Ordinary step ladders of different heights 2 Nos.
4. Exhaust fan 2 Nos.
5. Sinks for washers 5 Nos.
6 .Metal stand for drying cloths 5 Nos.
7. Water filter and purifier 2 Nos. each
8. Geyser 1 No.
9. Electric oven/gas oven/Micro oven 1 No.
10. Refrigerator (domestic) 1 No.
11. Electrical accessories (i.e. fan, light etc.) 2 Nos. each
Cleaning materials:-
1. Detergent
2. Deodorants
3. Anti-septic
4. Disinfectants
5. Common stain removal agents
6. Polishing agents.

61
List of Members of the trade committee :

15. Shri Ashok Kumar, DDG, DGET, New Delhi -


Chairman
16. Shri Kuldip Singh, Gen. Manager, ITDC - Member
17. Principal, Instt. of Hotel Management, Pusa - Member
18. Principal, Instt. of Hotel Management, Lajpat Nagar - Member
19. Shri Harbaksh Singh, Ex. Lecture, Intt. Of hotel Management - Member
20. Shri. S. P. Singh, Central Board of Technical Edu., Delhi - Member
21. Shri Suresh Jacob, Project Manager, KITCO Ltd., Kerala - Member
22. Ohrie’s ( Chain of 20 restaurants/hotels ) Member
23. ITC Kakatiya Sheraton Member
24. Country Club Memebr
25. BMJ Group ( Group of 5 premier restaurants at City Centre ) Member
26. Shri. Dinesh Nijhawan, Joint Director of Training, Dget - Member
27. Shri. Ashawni Aggarwal, Dy. Director of Training , DGET - Member
28. Shri Y. R. Verma, Assistant Director of Training, DGET - Member

62
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE
Name: Level 1 Household Help Cleaning

Sector: : Hospitality

Code: : HOS 126

Entry Requirement: Basic reading and writing local language and 14 years of age

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


1. Read basic information and calculations during routine
household tasks
2. Communicate clearly to complete household tasks
3. Maintain personal health and safety
4. Maintain health and safety in the household worker
environment
5. Maintain the security of the household
6. Safely operate basic household equipment
7. Responsibly dispose household waste

Specific Competencies
8. Clean household and equipment
9. Clean and maintain kitchen

Pathway: At the completion of the Level 1 Household help General qualification there is no pathway to
higher level qualifications to access higher level household work qualifications. The student
must complete the following terminal competencies to be able to enter a Level 2 qualification in
the household worker sector:

1. Maintain and launder clothes and household linen


2. Clean washroom
3. Assist in the organisation and basic pre-preparation of food
4. Safely and correctly store household provisions

Duration; : 60 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge in this area is of an introductory
nature with minimal analysis.
1. Read basic information and calculations
Knowledge of different symbols and what they
during routine household tasks
represent
2. Communicate clearly to complete household Different communication styles
tasks Work ethics and ethical behaviour
Understanding of the uses for various first aid items
3. Maintain personal health and safety
Knowledge of who to contact in different
4. Maintain health and safety in the household emergency situations
worker environment Understanding the need for routine medical check
ups

63
5. Maintain the security of the household Understand how to protect self and others from HIV
and Hepatitis
6. Safely operate basic household equipment
Understanding of the legal rights of Household
7. Clean household and equipment helpers
Knowledge of the effects of drugs and alcohol
8. Clean and maintain kitchen
Knowledge of self defence and avoiding dangerous
9. Maintain and launder clothes and household situations
linen Storage of dangerous items
Security procedures for household and dealing with
10. Safely and correctly store household strangers
provisions Safe use of chemicals, cleaning agents, and
11. Responsibly dispose household waste pesticides
Hygiene, health and safety regulations, and
12. Clean washroom environmental considerations
Fire fighting information
Pest control – different pests and their methods of
control
Water/Energy conservation
Basic knowledge of operation of household cleaning
equipment
Basic knowledge of household cleaning chemicals
Knowledge of method of segregating the waste and
maintaining them separately for disposal
Police Identification processes
Knowledge of safe household chemical
combinations and use
Knowledge of health and safety issues regarding
working in a household setting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different
situations
Knowledge of and basic skills in active listening
and assertiveness
Knowledge of personal health and hygiene
requirements
Knowledge of safe food handling
Basic knowledge of infection / contamination
control
Knowledge of safe lifting and manual handling
practices
Knowledge of emergency contact numbers and
emergency procedures Knowledge of methods to
secure and maintain household security
Knowledge of the importance of privacy of
information
Basic knowledge of different security systems
Knowledge of the importance of scheduling
activities
Knowledge of environmental issues surrounding the
disposal of household waste
Knowledge of the safe use of chemicals in a food
preparation area
Safe chemical handling and storage
Knowledge of what can and cannot be recycled
Safe pest control methods

64
Assessment
To achieve the terminal competencies the competency based assessment must be
demonstrated against the performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 electric, gas or induction ranges


 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Trainer Manual and Assessor Manual.

65
Terminal Competency Title: Read basic information and calculations during
routine household tasks

Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Use household
1.1. Utilise the correct quantities of kitchen, bathroom and general cleaning
products
products according to basic product information
1.2. Mix household chemicals safely according to manufacturer information
1.3. Use household products according to manufacturers recommendations
1.4. Apply toiletries according to basic product inform

2. Arrange and
2.1. Identify and correctly store harmful products according to product
store household
instructions
products
2.2. Store perishable items according to the manufacturers recommendations
2.3. Check ongoing viability of household products according to
manufacturers recommendations

3. Shop for
3.1. Identify the required amounts of household items in weight and/ or other
household
measurers
provisions
3.2. Calculate expected price based on price per kilo, or other nominated
measure
3.3. Purchase household products according to itemised shopping list
3.4. Settle bills and confirm correct change is received

4. Determine
4.1. Identify the weekly provision requirements for the household
household
provisions 4.2. Determine monthly household requirements against household budget
4.3. Calculate amounts of additional provisions required for special occasions

Essential Knowledge to perform a sequence of routine tasks given clear direction

The use of colours / symbols to indicate danger and/ or safety issues


Knowledge of rupee / paisa – denomination and counting
Knowledge of weights when purchasing food
Knowledge of safe household chemical combinations and use
Knowledge of health and safety issues regarding working in a household setting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures

Terminal Competency Title: Communicate clearly to complete household tasks

66
Unit Coverage: Hospitality

Element Performance Criteria


1. Demonstrate social and Follow the communication styles of the household employer
work etiquette
Receive guests according to the expectation of the householder
employer
Greet and farewell people in a manner that reflects their role and
working relationship with the household
Communicate requests, clarifications and questions in a clear and
respectful manner

2. Deal effectively with Communicate with strangers according to employer instructions


strangers
Provide only information approved by employer
Ensure strangers leave the premises as requested, without putting self
at risk

3. Make and answer Correct operation of phone is used all times


phone calls
Telephone is answered and ended in a courteous and professional
manner with greetings and farewells determined by the household
employer
Speech is clear and active listening skills are used to elicit
information
Information is clarified and recorded correctly as necessary
Seek clarification and instructions from employer via the telephone
Contact correct authorities during an emergency and provide the
required information

4. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to perform a sequence of routine tasks given clear direction


Cultural understanding related to the different types of household communication styles
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information
should be given
Police registration of work
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Basic literacy
Knowledge of and basic skills in active listening and assertiveness
Terminal Competency Title: Maintain personal health and safety
Unit Coverage: Hospitality
Element Performance Criteria

67
1. Look after personal
1.1. Wash hand before and after preparing meals / serving food / handling
hygiene and health
babies / handling patients
1.2. Wear neat / clean clothing suitable for different situations i.e. when
cooking and near fire
1.3. Maintain hygienic personal grooming habits
1.4. Avoid situations leading to personal ill health as well as the spread of
germs to others

2. Maintain personal
2.1. Lift heavy objects in a manner that protects back and neck from
safety
injury
2.2. Ensure good ventilation when using household chemicals and
products
2.3. Identify and handle unwanted advances in a manner that does not
cause the situation to escalate
2.4. Ensure personal protection against HIV, hepatitis and other diseases
when dealing with bodily fluids
2.5. Ensure that personal safety is not compromised by being alone risky
environments

3. Safely use
3.1. Correctly handle, clean and store sharp objects to ensure personal
household
safety and the safety of others
appliances
3.2. Operate electrical items according to manufacturers safety/ operating
instructions in a manner that maintains personal safety and the safety
of others
3.3. Report to employer any faulty household appliances
3.4. Monitor gas appliances for leaks and ensure good ventilation

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand the importance of routine medical checks


Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs
Information on informing police and support services in case of assault
Protecting against HIV
Knowledge of personal health and hygiene requirements
Knowledge of safe food handling
Basic knowledge of health and safety issues in a household setting
Basic knowledge of infection / contamination control
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Terminal Competency Title: Maintain health and safety in the household worker
environment

Unit Coverage: Hospitality Sector


68
Element Performance Criteria
2. Prepare to work 1.1. Check, organise and prepare all equipment to ensure it is in a safe
safely working condition prior to use
1.2. Identify any hazards in the household work area, and take action to
control risk, or report it to householder
1.3. Incorporate safe work practices into all household duties

2. Display safe work 1.4. Use all equipment for the purposes it was designed for
behaviours
1.5. Avoid standing on unstable platforms when climbing to a higher
level
1.6. Ensure good ventilation when using household chemicals and
products
1.7. Ensure that equipment and electrical cords do not cause a risk to
householders

2. Maintain household Beware of, avoid and warn others of wet and slippery surfaces
safety
Sort out waste and dispose garbage according to hygiene, health and safety
regulations, and environmental considerations
Ensure that fires are able to be put out quickly and that no flammable items are
kept near fires
Report any faulty electrical wiring to employer for action

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand safe use of chemicals, cleaning agents, and pesticides


Use of household fire-fighting equipment
Pest control
The difference between hazard and risk
Nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting
heavy objects, work postures, underfoot hazards and moving parts of equipment
Basic literacy

69
Terminal Competency Title: Maintain the security of the household

Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Monitor 1.1 Greet strangers and officials in a professional manner while ensuring security of
access to doorway
household
2.1 Verify the credentials of the person wanting to access the household
3.1 Avoid disclosure of sensitive household facts (e.g. number of residents, daily
routine including time of departure from and arrive to house etc., type of goods
etc., used in the house)
4.1 Ensure strangers leave the premises as requested, without putting self at risk

2. Secure 5.1 Ensure that all windows and doors are properly closed/locked at end of working
premises hours
6.1 Ensure that doors are locked or observable during work hours
7.1 House hold items are not displayed to the general public
8.1 Avoid discussions about valuable household items with people outside the
household
9.1 Avoid giving people information about household security practices to people
outside the household
10.1 Set secure alarms when required, if available

Essential Knowledge to perform a sequence of routine tasks given clear direction

Familiarity with different types of locks and latches in use in the household
Basic knowledge of modern electrical warning systems
Assertiveness techniques
Knowledge of emergency contact numbers and emergency procedures Knowledge of
methods to secure and maintain household security
Knowledge of the importance of privacy of information
Basic knowledge of different security systems

70
Terminal Competency Title: Safely operate basic household equipment

Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Prepare 2. Check and confirm equipment is ready and safe to operate
equipment
3. Follow manufacturer’s instructions to start and operate equipment to
complete household duties
4. All parts are checked for faults and damage and any faults or damage are
reported to employer

5. Use equipment 6. Operate all house hold equip in the manner the equipment was originally
design for
7. Use correct consumables with the household equipment
8. Ensure personal and household safety while operating equipment
9. Turn off equipment in a way that does not cause damage to the equipment
or to household members
10. Store equipment is a manner that protects it from damage

Essential Knowledge to perform a sequence of routine tasks given clear direction

Operating principles of household equipment used


Typical household equipment problems and related causes
Cleaning requirements and procedures for household equipment
Basic literacy
Basic knowledge of electrical safety
Knowledge of health and safety issues regarding working in a household setting

71
Terminal Competency Title: Clean household and equipment
Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Undertake household Organise and prepare cleaning equipment and supplies according to the
cleaning activities type of cleaning to be undertaken
Check that all equipment is in safe working condition prior to use
Confirm best schedule for cleaning rooms depending on household need
Select and apply correct cleaning agents or chemicals for specific areas,
in accordance with manufacturer's recommendations and safety procedures

2. Clean and clear Clean rooms in the correct order and with minimum disruption to
rooms household members
Clean all surfaces using the correct cleaning chemical for each surface
Clean and check all furniture, fixtures and fittings and determine if any
repair or maintenance work is required
Notify supervisor or employer of the required repair or maintenance
work, or complete work if repair and maintenance is within job role

3. Clean floors The correct amount of cleaning fluid is used according to product
instructions
Ensure the area to be cleaned is not used during the time allocated for
cleaning
Ensure the safety of household members and staff while the area is
drying
Carpets are cleaned using the correct cleaning equipment and producer
recommended care instructions

4. Make up beds Strip beds and mattresses and check pillows and linen for stains and
damage
Strip beds and mattresses and check pillows and linen for stains and
damage
Replace bed linen in accordance with household requirements

5. Clean and store Clean equipment after use in accordance with manufacturer's
cleaning equipment instructions
Identify faults and report them to employer
Store equipment in the designated area and in a condition ready for re-
use
Store chemicals in accordance with health and safety requirements
Dispose of garbage and used chemicals in accordance with hygiene,
safety and environmental legislation requirements

Essential Knowledge to perform a sequence of routine tasks given clear direction


72
Correct cleaning chemicals, equipment and procedures for cleaning various surfaces and
materials
Safe work practices relating to use of cleaning chemicals and equipment, bending and
manual handling
Knowledge of safe household chemical combinations, use and storage
Basic literacy
Basic maths, including weights and measures
Knowledge of the importance of scheduling activities
Knowledge of contamination control
Knowledge of environmental issues surrounding the disposal of household waste

73
Terminal Competency Title: Clean and maintain kitchen
Unit Coverage: Hospitality Sector
Elements Performance Criteria
Select and use chemicals correctly for cleaning and/or sanitising kitchen
Clean, sanitise and equipment and utensils
store kitchen Clean and/or sanitise equipment and/or utensils according to producer‟s
equipment instructions
Store or stack cleaned equipment and utensils safely and in the
designated place
Use cleaning equipment safely and according to manufacturer's
instructions
Assemble and disassemble cleaning equipment in a safe manner
Store cleaning equipment safely and correctly in the designated position
and area

Food Handling 2.1. Safely and correctly store household provisions


and Storage

Follow daily, weekly, monthly cleaning schedules correctly


Clean and sanitise Use chemicals and equipment correctly and safely to clean and/or
premises sanitise walls, floors, shelves and other surfaces
Clean and/or sanitise walls, floors, shelves and working surfaces without
causing damage to health or property
Follow first aid procedures in the event of any chemical accident

Sort waste and dispose of it according to hygiene and household safety


Handle waste and requirements and environmental considerations
linen Dispose of cleaning chemicals safely and according to environmental
considerations
Sort linen and handle safely if soiled

Essential Knowledge to perform a sequence of routine tasks given clear direction


Knowledge of fire fighting methods for different types of fires
Knowledge of pest control – different pests and their methods of control
Basic first aid
Health and hygiene
Basic knowledge of water conservation
Knowledge of the safe use of chemicals in a food preparation area
Knowledge of time allocation and scheduling
Knowledge of environmental issues surrounding the disposal of household waste
Handling kitchen emergencies

74
Terminal Competency Title: Responsibly dispose of household waste

Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Store waste 1. Waste is collected and sorted according to whether it is recyclable, toxic
or degradable
2. Waste is stored safely away from the household, where practical to stop
smells and the spread of disease
3. Prevent pests from entering the waste storage area

2. Dispose of 1. If not already sorted, sort waste into recyclable and non recyclable
waste
2. Arrange waste collection and ensure it is collected in a timely manner
3. Clean the area that the waste in stored in
4. Treat the waste storage area for pests if required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various household waste (degradable / non-degradable).


Methods of segregating waste, and maintaining it separately for disposal.
Knowledge of persons / agencies to be called for collection of waste and its disposal or
knowledge of nearby dumping places where the waste can be disposed off
Knowledge of environmental issues surrounding the disposal of household waste
Knowledge of what can and cannot be recycled
Safe pest control methods

75
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE

Name: Level 1 Household Help Washing

Sector: : Hospitality

Code: : HOS 127

Entry Requirement: Basic reading and writing local language and 14 years of age

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


10. Read basic information and calculations during routine
household tasks
11. Communicate clearly to complete household tasks
12. Maintain personal health and safety
13. Maintain health and safety in the householdworker
environment
14. Maintain the security of the household
15. Safely operate basic household equipment
16. Responsibly dispose household waste

Specific Competencies
17. Maintain and launder clothes and household linen
18. Clean washroom

Pathway: At the completion of the Level 1 Household Help General qualification there is no pathway to
higher level qualifications to access higher level householdwork qualifications. The student
must complete the following terminal competencies to be able to enter a Level 2 qualification in
the householdworker sector:

5. Clean household and equipment


6. Clean and maintain kitchen
7. Assist in the organisation and basic pre-preparation of food
8. Safely and correctly store household provisions

Duration; : 60 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge in this area is of an introductory
nature with minimal analysis.
13. Read basic information and calculations
Knowledge of different symbols and what they
during routine household tasks
represent
14. Communicate clearly to complete household Different communication styles
tasks Work ethics and ethical behaviour
Understanding of the uses for various first aid items
15. Maintain personal health and safety
Knowledge of who to contact in different
16. Maintain health and safety in the emergency situations
householdworker environment Understanding the need for routine medical check

76
17. Maintain the security of the household ups
Understand how to protect self and others from HIV
18. Safely operate basic household equipment
and Hepatitis
19. Clean household and equipment Understanding of the legal rights of Household
Helpers
20. Clean and maintain kitchen
Knowledge of the effects of drugs and alcohol
21. Assist in the organisation and basic Knowledge of self defence and avoiding dangerous
preparation of food situations
Storage of dangerous items
22. Maintain and launder clothes and household Security procedures for household and dealing with
linen strangers
23. Safely and correctly store household Safe use of chemicals, cleaning agents, and
provisions pesticides
Hygiene, health and safety regulations, and
24. Responsibly dispose household waste environmental considerations
25. Clean washroom Fire fighting information
Pest control – different pests and their methods of
control
Water conservation
Basic knowledge of operation of household cleaning
equipment and consumables
Basic knowledge of household cleaning chemicals
Police Identification processes
Knowledge of safe household chemical
combinations and use
Basic literacy
Basic maths, including weights and measures
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different
situations
Knowledge of and basic skills in active listening
and assertiveness
Knowledge of personal health and hygiene
requirements
Basic knowledge of infection / contamination
control
Knowledge of safe lifting and manual handling
practices
Knowledge of emergency contact numbers and
emergency procedures Knowledge of methods to
secure and maintain household security
Knowledge of the importance of privacy of
information
Basic knowledge of different security systems
Knowledge of the importance of scheduling
activities
Knowledge of environmental issues surrounding the
disposal of householdwaste
Knowledge of the safe use of chemicals in a food
preparation area
Safe chemical handling and storage
Knowledge of what can and cannot be recycled
Safe pest control methods

Assessment
77
To achieve the terminal competencies the competency based assessment must be
demonstrated against the performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 electric, gas or induction ranges


 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Trainer Manual and Assessor Manual.

78
Terminal Competency Title: Read basic information and calculations during
routine household tasks

Unit Coverage: Hospitality Sector

Element Performance Criteria


5. Use household
5.1. Utilise the correct quantities of kitchen, bathroom and general cleaning
products
products according to basic product information
5.2. Mix household chemicals safely according to manufacturer information
5.3. Use household products according to manufacturers recommendations
5.4. Apply toiletries according to basic product inform

6. Arrange and
6.1. Identify and correctly store harmful products according to product
store household
instructions
products
6.2. Store perishable items according to the manufacturers recommendations
6.3. Check ongoing viability of household products according to
manufacturers recommendations

7. Shop for
7.1. Identify the required amounts of household items in weight and/ or other
household
measurers
provisions
7.2. Calculate expected price based on price per kilo, or other nominated
measure
7.3. Purchase household products according to itemised shopping list
7.4. Settle bills and confirm correct change is received

8. Determine
8.1. Identify the weekly provision requirements for the household
household
provisions 8.2. Determine monthly household requirements against household budget
8.3. Calculate amounts of additional provisions required for special occasions

Essential Knowledge to perform a sequence of routine tasks given clear direction

The use of colours / symbols to indicate danger and/ or safety issues


Knowledge of rupee / paisa – denomination and counting
Knowledge of weights when purchasing food
Knowledge of safe household chemical combinations and use
Knowledge of health and safety issues regarding working in a householdsetting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures

79
Terminal Competency Title: Communicate clearly to complete household tasks
Unit Coverage: Hospitality
Element Performance Criteria
5. Demonstrate social and Follow the communication styles of the household employer
work etiquette
Receive guests according to the expectation of the householder
employer
Greet and farewell people in a manner that reflects their role and
working relationship with the household
Communicate requests, clarifications and questions in a clear and
respectful manner

6. Deal effectively with Communicate with strangers according to employer instructions


strangers
Provide only information approved by employer
Ensure strangers leave the premises as requested, without putting self
at risk

7. Make and answer Correct operation of phone is used all times


phone calls
Telephone is answered and ended in a courteous and professional
manner with greetings and farewells determined by the household
employer
Speech is clear and active listening skills are used to elicit
information
Information is clarified and recorded correctly as necessary
Seek clarification and instructions from employer via the telephone
Contact correct authorities during an emergency and provide the
required information

8. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to perform a sequence of routine tasks given clear direction


Cultural understanding related to the different types of household communication styles
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information
should be given
Police registration of work
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Basic literacy
Knowledge of and basic skills in active listening and assertiveness

80
Terminal Competency Title: Maintain personal health and safety
Unit Coverage: Hospitality
Element Performance Criteria
4. Look after personal
4.1. Wash hand before and after preparing meals / serving food / handling
hygiene and health
babies / handling patients
4.2. Wear neat / clean clothing suitable for different situations i.e. when
cooking and near fire
4.3. Maintain hygienic personal grooming habits
4.4. Avoid situations leading to personal ill health as well as the spread of
germs to others

5. Maintain personal
5.1. Lift heavy objects in a manner that protects back and neck from
safety
injury
5.2. Ensure good ventilation when using household chemicals and
products
5.3. Identify and handle unwanted advances in a manner that does not
cause the situation to escalate
5.4. Ensure personal protection against HIV, hepatitis and other diseases
when dealing with bodily fluids
5.5. Ensure that personal safety is not compromised by being alone risky
environments

6. Safely use
6.1. Correctly handle, clean and store sharp objects to ensure personal
household
safety and the safety of others
appliances
6.2. Operate electrical items according to manufacturers safety/ operating
instructions in a manner that maintains personal safety and the safety
of others
6.3. Report to employer any faulty household appliances
6.4. Monitor gas appliances for leaks and ensure good ventilation

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand the importance of routine medical checks


Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs
Information on informing police and support services in case of assault
Protecting against HIV
Knowledge of personal health and hygiene requirements
Knowledge of safe food handling
Basic knowledge of health and safety issues in a householdsetting
Basic knowledge of infection / contamination control
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Terminal Competency Title: Maintain health and safety in the householdworker
environment
81
Unit Coverage: Hospitality Sector

Element Performance Criteria


2. Prepare to work 1.8. Check, organise and prepare all equipment to ensure it is in a safe
safely working condition prior to use
1.9. Identify any hazards in the household work area, and take action to
control risk, or report it to householder
1.10. Incorporate safe work practices into all householdduties

2. Display safe work 1.11. Use all equipment for the purposes it was designed for
behaviours
1.12. Avoid standing on unstable platforms when climbing to a higher
level
1.13. Ensure good ventilation when using household chemicals and
products
1.14. Ensure that equipment and electrical cords do not cause a risk to
householders

2. Maintain household Beware of, avoid and warn others of wet and slippery surfaces
safety
Sort out waste and dispose garbage according to hygiene, health and safety
regulations, and environmental considerations
Ensure that fires are able to be put out quickly and that no flammable items are
kept near fires
Report any faulty electrical wiring to employer for action

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand safe use of chemicals, cleaning agents, and pesticides


Use of householdfire-fighting equipment
Pest control
The difference between hazard and risk
Nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting
heavy objects, work postures, underfoot hazards and moving parts of equipment
Basic literacy

82
Terminal Competency Title: Maintain the security of the household

Unit Coverage: Hospitality Sector

Element Performance Criteria


3. Monitor 11.1 Greet strangers and officials in a professional manner while ensuring security of
access to doorway
household
12.1 Verify the credentials of the person wanting to access the household
13.1 Avoid disclosure of sensitive household facts (e.g. number of residents, daily
routine including time of departure from and arrive to house etc., type of goods
etc., used in the house)
14.1 Ensure strangers leave the premises as requested, without putting self at risk

4. Secure 15.1 Ensure that all windows and doors are properly closed/locked at end of working
premises hours
16.1 Ensure that doors are locked or observable during work hours
17.1 House hold items are not displayed to the general public
18.1 Avoid discussions about valuable household items with people outside the
household
19.1 Avoid giving people information about household security practices to people
outside the household
20.1 Set secure alarms when required, if available

Essential Knowledge to perform a sequence of routine tasks given clear direction

Familiarity with different types of locks and latches in use in the household
Basic knowledge of modern electrical warning systems
Assertiveness techniques
Knowledge of emergency contact numbers and emergency procedures Knowledge of
methods to secure and maintain household security
Knowledge of the importance of privacy of information
Basic knowledge of different security systems

83
Terminal Competency Title: Safely operate basic household equipment

Unit Coverage: Hospitality Sector

Element Performance Criteria


11. Prepare 12. Check and confirm equipment is ready and safe to operate
equipment
13. Follow manufacturer’s instructions to start and operate equipment to
complete household duties
14. All parts are checked for faults and damage and any faults or damage are
reported to employer

15. Use equipment 16. Operate all house hold equip in the manner the equipment was originally
design for
17. Use correct consumables with the household equipment
18. Ensure personal and household safety while operating equipment
19. Turn off equipment in a way that does not cause damage to the equipment
or to household members
20. Store equipment is a manner that protects it from damage

Essential Knowledge to perform a sequence of routine tasks given clear direction

Operating principles of household equipment used


Typical household equipment problems and related causes
Cleaning requirements and procedures for household equipment
Basic literacy
Basic knowledge of electrical safety
Knowledge of health and safety issues regarding working in a householdsetting

84
Terminal Competency Title: Maintain and launder clothes and household linen
Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Clean and wash
Read label / consult with household regarding the instructions for washing
clothes and
household linen Clothes and linen are sorted into groups for required laundering method
Confirm the colour fastness of all items in each group and the conditional of
each item
Select and apply correct cleaning agents or chemicals for specific fabrics, in
accordance with manufacturer's recommendations and safety procedures
Select and apply correct laundering method according to fabric and fabric
care requirements
Dry clothes and linen according to fabric care requirements
Inspect laundering and drying equipment for any faults and repair or report,
depending on job role

2. Press clothes and


Clothes are prepared for pressing according to household need and fabric
linen
care instructions
Ensure temperatures are set to protect fabric from burning whilst removing
creases
Identify stains if any and send for further cleaning
Clothes are pressed in a manner preferred by the household
Clothes are presented in a manner preferred by the household
Equipment used for pressing linen and clothes is stored correctly and safely

3. Maintain and store


Inspect clothes and linen for damage and repair damage or inform supervisor
clothes and linen
/employer of damage
Air clothing and linen on a regular basis to ensure the quality is maintained
Store linen and clothing in the correct location and using the best method to
protect linen or clothing
If required make minor adjustments to garments as required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various kinds of chemicals / herbs / preservatives for keeping insects out
of clothing and linen
Familiarisation of storage devices (e.g. alimirahs, boxes, hangers and other special
devices etc.)
Knowledge of special measures to remove stains before ironing
Basic knowledge of operation of washing machine / dryer etc.
Knowledge of detergent, type of water (hot / cold) to be used
Basic literacy
Terminal Competency Title: Responsibly dispose of household waste

85
Unit Coverage: Hospitality Sector

Element Performance Criteria


3. Store waste 4. Waste is collected and sorted according to whether it is recyclable, toxic
or degradable
5. Waste is stored safely away from the household, where practical to stop
smells and the spread of disease
6. Prevent pests from entering the waste storage area

4. Dispose of 5. If not already sorted, sort waste into recyclable and non recyclable
waste
6. Arrange waste collection and ensure it is collected in a timely manner
7. Clean the area that the waste in stored in
8. Treat the waste storage area for pests if required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various household waste (degradable / non-degradable).


Methods of segregating waste, and maintaining it separately for disposal.
Knowledge of persons / agencies to be called for collection of waste and its disposal or
knowledge of nearby dumping places where the waste can be disposed off
Knowledge of environmental issues surrounding the disposal of householdwaste
Knowledge of what can and cannot be recycled
Safe pest control methods

86
Terminal Competency Title: Clean Washroom

Unit Coverage: Hospitality Sector

Element Performance Criteria


1. Wash down 1.1 Clean and/or sanitise walls, floors, shelves and working surfaces without
and sanitise causing damage to health or property
surfaces
2.1 Use chemicals and equipment correctly and safely to clean and/or sanitise
and fixtures
walls, floors, shelves and other surfaces
3.1 Ensure no cross contamination from one surface and/ or fixture to another

2. Tidy 4.1 Ensure that consumables are readily available in washroom


washroom
5.1 Ensure household members are notified of slippery wet areas to avoid
accidents
6.1 Wash hands after completing cleaning to avoid situations leading to
personal ill health as well as the spread of germs to others

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of basic first aid


Knowledge of personal health and hygiene requirements
Basic knowledge of infection / contamination control
Basic knowledge of health and safety issues in a householdsetting
Water conservation
Correct cleaning chemicals, equipment and procedures for cleaning various surfaces and
materials
Safe work practices relating to use of cleaning chemicals and equipment, bending and
manual handling

87
Competency based Modular Employable Skills (MES)
Course Curricula

MODULE
Name: Level 1- Household Help Kitchen

Sector: : Hospitality

Code: : HOS 128

Entry Requirement: Basic reading and writing local language and 14 years of age

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


19. Read basic information and calculations during routine
household tasks
20. Communicate clearly to complete household tasks
21. Maintain personal health and safety
22. Maintain health and safety in the household worker
environment
23. Maintain the security of the household
24. Safely operate basic household equipment
25. Responsibly dispose household waste

Specific Competencies
26. Clean and maintain kitchen
27. Assist in the organisation and basic preparation of food
28. Safely and correctly store provisions

Pathway: At the completion of the Level 1 Household Help General qualification there is no pathway to
higher level qualifications to access higher level household work qualifications. The student
must complete the following terminal competencies to be able to enter a Level 2 qualification in
the household worker sector:

1. Maintain and launder clothes and household linen


2. Clean household and equipment
3. Clean washroom

Duration; : 60 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge in this area is of an introductory
nature with minimal analysis.
26. Read basic information and calculations
Knowledge of different symbols and what they
during routine household tasks
represent
27. Communicate clearly to complete household Different communication styles
tasks Work ethics and ethical behaviour
Understanding of the uses for various first aid items
28. Maintain personal health and safety
Knowledge of who to contact in different
29. Maintain health and safety in the household emergency situations
worker environment Understanding the need for routine medical check
ups
30. Maintain the security of the household Understand how to protect self and others from HIV
and Hepatitis
88
31. Safely operate basic household equipment Understanding of the legal rights of Household
Helpers
32. Clean household and equipment
Knowledge of the effects of drugs and alcohol
33. Clean and maintain kitchen Knowledge of self defence and avoiding dangerous
situations
34. Assist in the organisation and basic
Storage of dangerous items
preparation of food
Security procedures for household and dealing with
35. Maintain and launder clothes and household strangers
linen Hygiene, health and safety regulations, and
environmental considerations
36. Safely and correctly store household Fire fighting information
provisions Pest control – different pests and their methods of
37. Responsibly dispose household waste control
Water conservation
38. Clean washroom Basic knowledge of special care required for
maintenance of provisions at different temperatures
/ environment
Knowledge of pre-storage techniques (maintain
provisions by roasting, drying etc)
Knowledge of method of segregating the waste and
maintaining them separately for disposal
Police Identification processes
Knowledge of health and safety issues regarding
working in a household setting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different
situations
Knowledge of and basic skills in active listening
and assertiveness
Knowledge of personal health and hygiene
requirements
Knowledge of safe food handling
Basic knowledge of infection / contamination
control
Knowledge of safe lifting and manual handling
practices
Knowledge of emergency contact numbers and
emergency procedures Knowledge of methods to
secure and maintain household security
Knowledge of the importance of privacy of
information
Basic knowledge of different security systems
Knowledge of the importance of scheduling
activities
Knowledge of environmental issues surrounding the
disposal of household waste
Knowledge of the safe use of chemicals in a food
preparation area
Safe chemical handling and storage
Knowledge of what can and cannot be recycled
Safe pest control methods

89
Assessment
To achieve the terminal competencies the competency based assessment must be
demonstrated against the performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 electric, gas or induction ranges


 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Trainer Manual and Assessor Manual.

90
Terminal Competency Title: Read basic information and calculations during
routine household tasks

Unit Coverage: Hospitality Sector

Element Performance Criteria


9. Use household
9.1. Utilise the correct quantities of kitchen, bathroom and general cleaning
products
products according to basic product information
9.2. Mix household chemicals safely according to manufacturer information
9.3. Use household products according to manufacturers recommendations
9.4. Apply toiletries according to basic product inform

10. Arrange and


10.1. Identify and correctly store harmful products according to product
store household
instructions
products
10.2. Store perishable items according to the manufacturers recommendations
10.3. Check ongoing viability of household products according to
manufacturers recommendations

11. Shop for


11.1. Identify the required amounts of household items in weight and/ or other
household
measurers
provisions
11.2. Calculate expected price based on price per kilo, or other nominated
measure
11.3. Purchase household products according to itemised shopping list
11.4. Settle bills and confirm correct change is received

12. Determine
12.1. Identify the weekly provision requirements for the household
household
provisions 12.2. Determine monthly household requirements against household budget
12.3. Calculate amounts of additional provisions required for special occasions

Essential Knowledge to perform a sequence of routine tasks given clear direction

The use of colours / symbols to indicate danger and/ or safety issues


Knowledge of rupee / paisa – denomination and counting
Knowledge of weights when purchasing food
Knowledge of safe household chemical combinations and use
Knowledge of health and safety issues regarding working in a household setting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures

91
Terminal Competency Title: Communicate clearly to complete household tasks
Unit Coverage: Hospitality

Element Performance Criteria


9. Demonstrate social and Follow the communication styles of the household employer
work etiquette
Receive guests according to the expectation of the householder
employer
Greet and farewell people in a manner that reflects their role and
working relationship with the household
Communicate requests, clarifications and questions in a clear and
respectful manner

10. Deal effectively with Communicate with strangers according to employer instructions
strangers
Provide only information approved by employer
Ensure strangers leave the premises as requested, without putting self
at risk

11. Make and answer Correct operation of phone is used all times
phone calls
Telephone is answered and ended in a courteous and professional
manner with greetings and farewells determined by the household
employer
Speech is clear and active listening skills are used to elicit
information
Information is clarified and recorded correctly as necessary
Seek clarification and instructions from employer via the telephone
Contact correct authorities during an emergency and provide the
required information

12. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to perform a sequence of routine tasks given clear direction


Cultural understanding related to the different types of household communication styles
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information
should be given
Police registration of work
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Basic literacy
Knowledge of and basic skills in active listening and assertiveness
Terminal Competency Title: Maintain personal health and safety
Unit Coverage: Hospitality
92
Element Performance Criteria
7. Look after personal
7.1. Wash hand before and after preparing meals / serving food / handling
hygiene and health
babies / handling patients
7.2. Wear neat / clean clothing suitable for different situations i.e. when
cooking and near fire
7.3. Maintain hygienic personal grooming habits
7.4. Avoid situations leading to personal ill health as well as the spread of
germs to others

8. Maintain personal
8.1. Lift heavy objects in a manner that protects back and neck from
safety
injury
8.2. Ensure good ventilation when using household chemicals and
products
8.3. Identify and handle unwanted advances in a manner that does not
cause the situation to escalate
8.4. Ensure personal protection against HIV, hepatitis and other diseases
when dealing with bodily fluids
8.5. Ensure that personal safety is not compromised by being alone risky
environments

9. Safely use
9.1. Correctly handle, clean and store sharp objects to ensure personal
household
safety and the safety of others
appliances
9.2. Operate electrical items according to manufacturers safety/ operating
instructions in a manner that maintains personal safety and the safety
of others
9.3. Report to employer any faulty household appliances
9.4. Monitor gas appliances for leaks and ensure good ventilation

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand the importance of routine medical checks


Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs
Information on informing police and support services in case of assault
Protecting against HIV
Knowledge of personal health and hygiene requirements
Knowledge of safe food handling
Basic knowledge of health and safety issues in a household setting
Basic knowledge of infection / contamination control
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

93
Terminal Competency Title: Maintain health and safety in the household
worker environment
Unit Coverage: Hospitality Sector

Element Performance Criteria


2. Prepare to work 1.15. Check, organise and prepare all equipment to ensure it is in a safe
safely working condition prior to use
1.16. Identify any hazards in the household work area, and take action to
control risk, or report it to householder
1.17. Incorporate safe work practices into all household duties

2. Display safe work 1.18. Use all equipment for the purposes it was designed for
behaviours
1.19. Avoid standing on unstable platforms when climbing to a higher
level
1.20. Ensure good ventilation when using household chemicals and
products
1.21. Ensure that equipment and electrical cords do not cause a risk to
householders

2. Maintain household Beware of, avoid and warn others of wet and slippery surfaces
safety
Sort out waste and dispose garbage according to hygiene, health and safety
regulations, and environmental considerations
Ensure that fires are able to be put out quickly and that no flammable items are
kept near fires
Report any faulty electrical wiring to employer for action

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand safe use of chemicals, cleaning agents, and pesticides


Use of household fire-fighting equipment
Pest control
The difference between hazard and risk
Nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting
heavy objects, work postures, underfoot hazards and moving parts of equipment
Basic literacy

94
Terminal Competency Title: Maintain the security of the household

Unit Coverage: Hospitality Sector

Element Performance Criteria


5. Monitor 21.1 Greet strangers and officials in a professional manner while ensuring security of
access to doorway
household
22.1 Verify the credentials of the person wanting to access the household
23.1 Avoid disclosure of sensitive household facts (e.g. number of residents, daily
routine including time of departure from and arrive to house etc., type of goods
etc., used in the house)
24.1 Ensure strangers leave the premises as requested, without putting self at risk

6. Secure 25.1 Ensure that all windows and doors are properly closed/locked at end of working
premises hours
26.1 Ensure that doors are locked or observable during work hours
27.1 House hold items are not displayed to the general public
28.1 Avoid discussions about valuable household items with people outside the
household
29.1 Avoid giving people information about household security practices to people
outside the household
30.1 Set secure alarms when required, if available

Essential Knowledge to perform a sequence of routine tasks given clear direction

Familiarity with different types of locks and latches in use in the household
Basic knowledge of modern electrical warning systems
Assertiveness techniques
Knowledge of emergency contact numbers and emergency procedures Knowledge of
methods to secure and maintain household security
Knowledge of the importance of privacy of information
Basic knowledge of different security systems

95
Terminal Competency Title: Safely operate basic household equipment

Unit Coverage: Hospitality Sector

Element Performance Criteria


21. Prepare 22. Check and confirm equipment is ready and safe to operate
equipment
23. Follow manufacturer’s instructions to start and operate equipment to
complete household duties
24. All parts are checked for faults and damage and any faults or damage are
reported to employer

25. Use equipment 26. Operate all house hold equip in the manner the equipment was originally
design for
27. Use correct consumables with the household equipment
28. Ensure personal and household safety while operating equipment
29. Turn off equipment in a way that does not cause damage to the equipment
or to household members
30. Store equipment is a manner that protects it from damage

Essential Knowledge to perform a sequence of routine tasks given clear direction

Operating principles of household equipment used


Typical household equipment problems and related causes
Cleaning requirements and procedures for household equipment
Basic literacy
Basic knowledge of electrical safety
Knowledge of health and safety issues regarding working in a household setting

96
Terminal Competency Title: Clean and maintain kitchen
Unit Coverage: Hospitality Sector
Elements Performance Criteria

Clean, sanitise and Select and use chemicals correctly for cleaning and/or sanitising kitchen
store kitchen equipment and utensils
equipment
Clean and/or sanitise equipment and/or utensils according to producer‟s
instructions

Store or stack cleaned equipment and utensils safely and in the


designated place

Use cleaning equipment safely and according to manufacturer's


instructions

Assemble and disassemble cleaning equipment in a safe manner

Store cleaning equipment safely and correctly in the designated position


and area

Clean and sanitise Follow daily, weekly, monthly cleaning schedules correctly
premises
Use chemicals and equipment correctly and safely to clean and/or
sanitise walls, floors, shelves and other surfaces

Clean and/or sanitise walls, floors, shelves and working surfaces without
causing damage to health or property

Follow first aid procedures in the event of any chemical accident

Handle waste and Sort waste and dispose of it according to hygiene and household safety
linen requirements and environmental considerations

Dispose of cleaning chemicals safely and according to environmental


considerations

Sort linen and handle safely if soiled

Essential Knowledge to perform a sequence of routine tasks given clear direction


Knowledge of fire fighting methods for different types of fires
Knowledge of pest control – different pests and their methods of control
Basic first aid
Health and hygiene
Basic knowledge of water conservation
Knowledge of the safe use of chemicals in a food preparation area
Knowledge of time allocation and scheduling
Knowledge of environmental issues surrounding the disposal of household waste
Handling kitchen emergencies

97
Terminal Competency/ Unit Title: Assist in the organisation and basic
preparation of food

Unit Coverage; Hospitality Sector

Element Performance Criteria


1. Organise 1.1 Identify ingredients correctly, according to recipe or direction
ingredients
1.2 Ensure ingredients are fresh and are not spoilt in any way
1.3 Prepare ingredients according to the correct quantity, type and quality required
1.4 Measure quantities according to recipe requirements

2. Prepare 2.1 Wash ingredients that require cleaning according to health and hygiene
ingredients requirements
2.2 Peel and cut ingredients according to quantities required by recipe
2.3Sift or otherwise treat ingredients as required by recipe
2.4 Add ingredients in the correct order and timing according to the demands of the
recipe
2.5 Mix ingredients using the correct equipment and method as required by the
recipe

3. Cook 3.1 Use various basic cookery methods correctly to prepare dishes
ingredients
3.2 Complete the cooking process in a logical and safe manner
3.3 Identify problems with the cooking process promptly and take corrective action
3.4 Prepare dishes using a range of methods as directed

Essential Knowledge to perform a sequence of routine tasks given clear direction

Basic knowledge of the use and characteristics of a range of equipment used for the
required methods of cookery
Basic knowledge of the principles and practices of hygiene related to working in a
kitchen, including suitable dress
Basic knowledge of safe work practices, particularly in relation to bending, lifting, and
using cutting implements, appliances, heated surfaces and other equipment which carry a
risk of burns
Basic knowledge of waste minimisation techniques and environmental considerations in
specific relation to the preparation of food
Basic literacy
Basic maths, including weights and measures

98
Terminal Competency Title: Safely and correctly store household provisions

Unit Coverage: Hospitality

Element Performance Criteria


1. Organise 1.1 Classify the provisions for storage according to life, light requirements,
provisions temperature and usage
2.1 Separate out chemicals and other items that can spoil other items if stored
nearby
3.1 Identify high usage items for ready access

2. Store 1.1 Ensure storage area is clean and dry


household
2.1 Store equipment in a clean condition in an easily accessible location
provisions
3.1 Keep fuels and household chemicals in a secure location and in
accordance with manufacturers' instructions
4.1 Use stocks on a first-in first-out basis to maintain currency

3. Maintain 1.1 Check provisions regularly and reorder to maintain required levels
provisions
2.1 Check provisions regularly for spoilage or damage
3.1 Dispose of obsolete or spoilt provisions in consultation with employer
4.1 Clean the storage area on a regular basis and check for and deal with pests

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of storage containers for storage and opening / closing containers.


Knowledge of special care required for maintenance of provisions at different
temperatures / environment.
Knowledge of correct usage / storage of provisions in fridge, freezer or any other storage
devices.
Knowledge of pre-storage techniques (maintain provisions by roasting, drying etc).
Special information for the onset of deterioration of provisions
Knowledge of using safe chemicals / preservatives for keeping out insects
Basic literacy
Food safety – safe food handling and storage
Safe chemical handling and storage

99
Terminal Competency Title: Responsibly dispose of household waste

Unit Coverage: Hospitality Sector

Element Performance Criteria


5. Store waste 7. Waste is collected and sorted according to whether it is recyclable, toxic
or degradable
8. Waste is stored safely away from the household, where practical to stop
smells and the spread of disease
9. Prevent pests from entering the waste storage area

6. Dispose of 9. If not already sorted, sort waste into recyclable and non recyclable
waste
10. Arrange waste collection and ensure it is collected in a timely manner
11. Clean the area that the waste in stored in
12. Treat the waste storage area for pests if required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various household waste (degradable / non-degradable).


Methods of segregating waste, and maintaining it separately for disposal.
Knowledge of persons / agencies to be called for collection of waste and its disposal or
knowledge of nearby dumping places where the waste can be disposed off
Knowledge of environmental issues surrounding the disposal of household waste
Knowledge of what can and cannot be recycled
Safe pest control methods

100
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE
Name: Level 1 Household Help General

Sector: : Hospitality

Code: : HOS 129

Entry Requirement: Basic reading and writing local language and 14 years of age

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


29. Read basic information and calculations during routine
household tasks
30. Communicate clearly to complete household tasks
31. Maintain personal health and safety
32. Maintain health and safety in the household worker
environment
33. Maintain the security of the household
34. Safely operate basic household equipment
35. Responsibly dispose household waste

Specific Competencies
36. Clean household and equipment
37. Clean and maintain kitchen
38. Assist in the organisation and basic preparation of food
39. Maintain and launder clothes and household linen
40. Safely and correctly store household provisions
41. Clean washroom

Pathway: At the completion of the Level 1 Household Help General qualification a student may enter the:
Level 2 Housekeeper qualification;
Level 2 Household Child Care qualification;
Level 2 Household Elderly Care qualification; or
Level 2 Household Cook qualification

Duration; : 80 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge in this area is of an introductory
nature with minimal analysis.
39. Read basic information and calculations
Knowledge of different symbols and what they
during routine household tasks
represent
40. Communicate clearly to complete household Different communication styles
tasks Work ethics and ethical behaviour
41. Maintain personal health and safety
Understanding of the uses for various first aid items
42. Maintain health and safety in the household Knowledge of who to contact in different
worker environment emergency situations
Understanding the need for routine medical check

101
43. Maintain the security of the household ups
Understand how to protect self and others from HIV
44. Safely operate basic household equipment
and Hepatitis
45. Clean household and equipment Understanding of the legal rights of Household
Helpers
46. Clean and maintain kitchen
Knowledge of the effects of drugs and alcohol
47. Assist in the organisation and basic Knowledge of self defence and avoiding dangerous
preparation of food situations
Storage of dangerous items
48. Maintain and launder clothes and household Security procedures for household and dealing with
linen strangers
49. Safely and correctly store household Safe use of chemicals, cleaning agents, and
provisions pesticides
Hygiene, health and safety regulations, and
50. Responsibly dispose household waste environmental considerations
51. Clean washroom Fire fighting information
Pest control – different pests and their methods of
control
Water conservation
Energy conservation
Basic knowledge of operating household cleaning
equipment and consumables
Basic knowledge of household cleaning chemicals
Basic knowledge of special care required for
maintenance of consumables/provisions at different
temperatures / environment
Knowledge of pre-storage techniques (maintain
provisions by roasting, drying etc)
Food safety – safe food handling and storage
Knowledge of methods for segregating waste and
maintaining them separately for disposal
Police Identification processes
Knowledge of safe household chemical
combinations and uses
Knowledge of health and safety issues regarding
working in a household setting
Basic literacy
Basic maths, including weights and measures
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different
situations
Knowledge of and basic skills in active listening
and assertiveness
Knowledge of personal health and hygiene
requirements
Knowledge of safe food handling
Basic knowledge of infection / contamination
control
Knowledge of safe lifting and manual handling
practices
Knowledge of emergency contact numbers and
emergency procedures Knowledge of methods to
secure and maintain household security
Knowledge of the importance of privacy of
information
Basic knowledge of different security systems
Knowledge of the importance of scheduling
activities
Knowledge of environmental issues surrounding the
102
disposal of household waste
Knowledge of the safe use of chemicals in a food
preparation area
Safe chemical handling and storage
Knowledge of what can and cannot be recycled
Safe pest control methods

Assessment
To achieve the terminal competencies the competency based assessment must be
demonstrated against the performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 electric, gas or induction ranges


 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frying pan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Trainer Manual and Assessor Manual.

103
Terminal Competency Title: Read basic information and calculations during
routine household tasks

Unit Coverage: Hospitality Sector

Element Performance Criteria


13. Use household
13.1. Utilise the correct quantities of kitchen, bathroom and general cleaning
products
products according to basic product information
13.2. Mix household chemicals safely according to manufacturer information
13.3. Use household products according to manufacturers recommendations
13.4. Apply toiletries according to basic product inform

14. Arrange and


14.1. Identify and correctly store harmful products according to product
store household
instructions
products
14.2. Store perishable items according to the manufacturers recommendations
14.3. Check ongoing viability of household products according to
manufacturers recommendations

15. Shop for


15.1. Identify the required amounts of household items in weight and/ or other
household
measurers
provisions
15.2. Calculate expected price based on price per kilo, or other nominated
measure
15.3. Purchase household products according to itemised shopping list
15.4. Settle bills and confirm correct change is received

16. Determine
16.1. Identify the weekly provision requirements for the household
household
provisions 16.2. Determine monthly household requirements against household budget
16.3. Calculate amounts of additional provisions required for special occasions

Essential Knowledge to perform a sequence of routine tasks given clear direction

The use of colours / symbols to indicate danger and/ or safety issues


Knowledge of rupee / paisa – denomination and counting
Knowledge of weights when purchasing food
Knowledge of safe household chemical combinations and use
Knowledge of health and safety issues regarding working in a household setting
Food safety – safe food handling and storage
Basic literacy
Basic maths, including weights and measures

Terminal Competency Title: Communicate clearly to complete household tasks


Unit Coverage: Hospitality
104
Element Performance Criteria
13. Demonstrate social and Follow the communication styles of the household employer
work etiquette
Receive guests according to the expectation of the householder
employer
Greet and farewell people in a manner that reflects their role and
working relationship with the household
Communicate requests, clarifications and questions in a clear and
respectful manner

14. Deal effectively with Communicate with strangers according to employer instructions
strangers
Provide only information approved by employer
Ensure strangers leave the premises as requested, without putting self
at risk

15. Make and answer Correct operation of phone is used all times
phone calls
Telephone is answered and ended in a courteous and professional
manner with greetings and farewells determined by the household
employer
Speech is clear and active listening skills are used to elicit
information
Information is clarified and recorded correctly as necessary
Seek clarification and instructions from employer via the telephone
Contact correct authorities during an emergency and provide the
required information

16. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to perform a sequence of routine tasks given clear direction


Cultural understanding related to the different types of household communication styles
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information
should be given
Police registration of work
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Basic literacy
Knowledge of and basic skills in active listening and assertiveness

105
Terminal Competency Title: Maintain personal health and safety
Unit Coverage: Hospitality
Element Performance Criteria
10. Look after personal
10.1. Wash hand before and after preparing meals / serving food / handling
hygiene and health
babies / handling patients
10.2. Wear neat / clean clothing suitable for different situations i.e. when
cooking and near fire
10.3. Maintain hygienic personal grooming habits
10.4. Avoid situations leading to personal ill health as well as the spread of
germs to others

11. Maintain personal


11.1. Lift heavy objects in a manner that protects back and neck from
safety
injury
11.2. Ensure good ventilation when using household chemicals and
products
11.3. Identify and handle unwanted advances in a manner that does not
cause the situation to escalate
11.4. Ensure personal protection against HIV, hepatitis and other diseases
when dealing with bodily fluids
11.5. Ensure that personal safety is not compromised by being alone risky
environments

12. Safely use


12.1. Correctly handle, clean and store sharp objects to ensure personal
household
safety and the safety of others
appliances
12.2. Operate electrical items according to manufacturers safety/ operating
instructions in a manner that maintains personal safety and the safety
of others
12.3. Report to employer any faulty household appliances
12.4. Monitor gas appliances for leaks and ensure good ventilation

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand the importance of routine medical checks


Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs
Information on informing police and support services in case of assault
Protecting against HIV
Knowledge of personal health and hygiene requirements
Knowledge of safe food handling
Basic knowledge of health and safety issues in a household setting
Basic knowledge of infection / contamination control
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

106
Terminal Competency Title: Maintain health and safety in the household
worker environment

Unit Coverage: Hospitality Sector

Element Performance Criteria


2. Prepare to work 1.22. Check, organise and prepare all equipment to ensure it is in a safe
safely working condition prior to use
1.23. Identify any hazards in the household work area, and take action to
control risk, or report it to householder
1.24. Incorporate safe work practices into all household duties

2. Display safe work 1.25. Use all equipment for the purposes it was designed for
behaviours
1.26. Avoid standing on unstable platforms when climbing to a higher
level
1.27. Ensure good ventilation when using household chemicals and
products
1.28. Ensure that equipment and electrical cords do not cause a risk to
householders

2. Maintain household Beware of, avoid and warn others of wet and slippery surfaces
safety
Sort out waste and dispose garbage according to hygiene, health and safety
regulations, and environmental considerations
Ensure that fires are able to be put out quickly and that no flammable items are
kept near fires
Report any faulty electrical wiring to employer for action

Essential Knowledge to perform a sequence of routine tasks given clear direction

Understand safe use of chemicals, cleaning agents, and pesticides


Use of household fire-fighting equipment
Pest control
The difference between hazard and risk
Nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting
heavy objects, work postures, underfoot hazards and moving parts of equipment
Basic literacy

107
Terminal Competency Title: Maintain the security of the household

Unit Coverage: Hospitality Sector

Element Performance Criteria


7. Monitor 31.1 Greet strangers and officials in a professional manner while ensuring security of
access to doorway
household
32.1 Verify the credentials of the person wanting to access the household
33.1 Avoid disclosure of sensitive household facts (e.g. number of residents, daily
routine including time of departure from and arrive to house etc., type of goods
etc., used in the house)
34.1 Ensure strangers leave the premises as requested, without putting self at risk

8. Secure 35.1 Ensure that all windows and doors are properly closed/locked at end of working
premises hours
36.1 Ensure that doors are locked or observable during work hours
37.1 House hold items are not displayed to the general public
38.1 Avoid discussions about valuable household items with people outside the
household
39.1 Avoid giving people information about household security practices to people
outside the household
40.1 Set secure alarms when required, if available

Essential Knowledge to perform a sequence of routine tasks given clear direction

Familiarity with different types of locks and latches in use in the household
Basic knowledge of modern electrical warning systems
Assertiveness techniques
Knowledge of emergency contact numbers and emergency procedures Knowledge of
methods to secure and maintain household security
Knowledge of the importance of privacy of information
Basic knowledge of different security systems

108
Terminal Competency Title: Safely operate basic household equipment

Unit Coverage: Hospitality Sector

Element Performance Criteria


31. Prepare 32. Check and confirm equipment is ready and safe to operate
equipment
33. Follow manufacturer’s instructions to start and operate equipment to
complete household duties
34. All parts are checked for faults and damage and any faults or damage are
reported to employer

35. Use equipment 36. Operate all house hold equip in the manner the equipment was originally
design for
37. Use correct consumables with the household equipment
38. Ensure personal and household safety while operating equipment
39. Turn off equipment in a way that does not cause damage to the equipment
or to household members
40. Store equipment is a manner that protects it from damage

Essential Knowledge to perform a sequence of routine tasks given clear direction

Operating principles of household equipment used


Typical household equipment problems and related causes
Cleaning requirements and procedures for household equipment
Basic literacy
Basic knowledge of electrical safety
Knowledge of health and safety issues regarding working in a household setting

109
Terminal Competency Title: Clean household and equipment
Unit Coverage: Hospitality Sector
Element Performance Criteria
6. Undertake household Organise and prepare cleaning equipment and supplies according to the
cleaning activities type of cleaning to be undertaken
Check that all equipment is in safe working condition prior to use
Confirm best schedule for cleaning rooms depending on household need
Select and apply correct cleaning agents or chemicals for specific areas,
in accordance with manufacturer's recommendations and safety procedures

7. Clean and clear Clean rooms in the correct order and with minimum disruption to
rooms household members
Clean all surfaces using the correct cleaning chemical for each surface
Clean and check all furniture, fixtures and fittings and determine if any
repair or maintenance work is required
Notify supervisor or employer of the required repair or maintenance
work, or complete work if repair and maintenance is within job role

8. Clean floors The correct amount of cleaning fluid is used according to product
instructions
Ensure the area to be cleaned is not used during the time allocated for
cleaning
Ensure the safety of household members and staff while the area is
drying
Carpets are cleaned using the correct cleaning equipment and producer
recommended care instructions

9. Make up beds Strip beds and mattresses and check pillows and linen for stains and
damage
Strip beds and mattresses and check pillows and linen for stains and
damage
Replace bed linen in accordance with household requirements

10. Clean and store Clean equipment after use in accordance with manufacturer's
cleaning equipment instructions
Identify faults and report them to employer
Store equipment in the designated area and in a condition ready for re-
use
Store chemicals in accordance with health and safety requirements
Dispose of garbage and used chemicals in accordance with hygiene,
safety and environmental legislation requirements

Essential Knowledge to perform a sequence of routine tasks given clear direction


Correct cleaning chemicals, equipment and procedures for cleaning various surfaces and
materials
Safe work practices relating to use of cleaning chemicals and equipment, bending and
manual handling
Knowledge of safe household chemical combinations, use and storage
Basic literacy
Basic maths, including weights and measures
Knowledge of the importance of scheduling activities
Knowledge of contamination control
Knowledge of environmental issues surrounding the disposal of household waste

110
Terminal Competency Title: Clean and maintain kitchen
Unit Coverage: Hospitality Sector
Elements Performance Criteria

Clean, sanitise and Select and use chemicals correctly for cleaning and/or sanitising kitchen
store kitchen equipment and utensils
equipment
Clean and/or sanitise equipment and/or utensils according to producer‟s
instructions

Store or stack cleaned equipment and utensils safely and in the


designated place

Use cleaning equipment safely and according to manufacturer's


instructions

Assemble and disassemble cleaning equipment in a safe manner

Store cleaning equipment safely and correctly in the designated position


and area

Clean and sanitise Follow daily, weekly, monthly cleaning schedules correctly
premises
Use chemicals and equipment correctly and safely to clean and/or
sanitise walls, floors, shelves and other surfaces

Clean and/or sanitise walls, floors, shelves and working surfaces without
causing damage to health or property

Follow first aid procedures in the event of any chemical accident

Handle waste and Sort waste and dispose of it according to hygiene and household safety
linen requirements and environmental considerations

Dispose of cleaning chemicals safely and according to environmental


considerations

Sort linen and handle safely if soiled

Essential Knowledge to perform a sequence of routine tasks given clear direction


Knowledge of fire fighting methods for different types of fires
Knowledge of pest control – different pests and their methods of control
Basic first aid
Health and hygiene
Basic knowledge of water conservation
Knowledge of the safe use of chemicals in a food preparation area
Knowledge of time allocation and scheduling
Knowledge of environmental issues surrounding the disposal of household waste
Handling kitchen emergencies

111
Terminal Competency/ Unit Title: Assist in the organisation and basic
preparation of food

Unit Coverage; Hospitality Sector

Element Performance Criteria


4. Organise 1.5 Identify ingredients correctly, according to recipe or direction
ingredients
1.6 Ensure ingredients are fresh and are not spoilt in any way
1.7 Prepare ingredients according to the correct quantity, type and quality required
1.8 Measure quantities according to recipe requirements

5. Prepare 2.1 Wash ingredients that require cleaning according to health and hygiene
ingredients requirements
2.2 Peel and cut ingredients according to quantities required by recipe
2.3Sift or otherwise treat ingredients as required by recipe
2.4 Add ingredients in the correct order and timing according to the demands of the
recipe
2.5 Mix ingredients using the correct equipment and method as required by the
recipe

6. Cook 3.1 Use various basic cookery methods correctly to prepare dishes
ingredients
3.2 Complete the cooking process in a logical and safe manner
3.3 Identify problems with the cooking process promptly and take corrective action
3.4 Prepare dishes using a range of methods as directed

Essential Knowledge to perform a sequence of routine tasks given clear direction

Basic knowledge of the use and characteristics of a range of equipment used for the
required methods of cookery
Basic knowledge of the principles and practices of hygiene related to working in a
kitchen, including suitable dress
Basic knowledge of safe work practices, particularly in relation to bending, lifting, and
using cutting implements, appliances, heated surfaces and other equipment which carry a
risk of burns
Basic knowledge of waste minimisation techniques and environmental considerations in
specific relation to the preparation of food
Basic literacy
Basic maths, including weights and measures

112
Terminal Competency Title: Maintain and launder clothes and household linen
Unit Coverage: Hospitality Sector
Element Performance Criteria
4. Clean and wash
Read label / consult with household regarding the instructions for washing
clothes and
household linen Clothes and linen are sorted into groups for required laundering method
Confirm the colour fastness of all items in each group and the conditional of
each item
Select and apply correct cleaning agents or chemicals for specific fabrics, in
accordance with manufacturer's recommendations and safety procedures
Select and apply correct laundering method according to fabric and fabric
care requirements
Dry clothes and linen according to fabric care requirements
Inspect laundering and drying equipment for any faults and repair or report,
depending on job role

5. Press clothes and


Clothes are prepared for pressing according to household need and fabric
linen
care instructions
Ensure temperatures are set to protect fabric from burning whilst removing
creases
Identify stains if any and send for further cleaning
Clothes are pressed in a manner preferred by the household
Clothes are presented in a manner preferred by the household
Equipment used for pressing linen and clothes is stored correctly and safely

6. Maintain and store


Inspect clothes and linen for damage and repair damage or inform supervisor
clothes and linen
/employer of damage
Air clothing and linen on a regular basis to ensure the quality is maintained
Store linen and clothing in the correct location and using the best method to
protect linen or clothing
If required make minor adjustments to garments as required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various kinds of chemicals / herbs / preservatives for keeping insects out
of clothing and linen
Familiarisation of storage devices (e.g. alimirahs, boxes, hangers and other special
devices etc.)
Knowledge of special measures to remove stains before ironing
Basic knowledge of operation of washing machine / dryer etc.
Knowledge of detergent, type of water (hot / cold) to be used
Basic literacy

113
Terminal Competency Title: Safely and correctly store household provisions

Unit Coverage: Hospitality

Element Performance Criteria


4. Organise 4.1 Classify the provisions for storage according to life, light requirements,
provisions temperature and usage
5.1 Separate out chemicals and other items that can spoil other items if stored
nearby
6.1 Identify high usage items for ready access

5. Store 5.1 Ensure storage area is clean and dry


household
6.1 Store equipment in a clean condition in an easily accessible location
provisions
7.1 Keep fuels and household chemicals in a secure location and in
accordance with manufacturers' instructions
8.1 Use stocks on a first-in first-out basis to maintain currency

6. Maintain 5.1 Check provisions regularly and reorder to maintain required levels
provisions
6.1 Check provisions regularly for spoilage or damage
7.1 Dispose of obsolete or spoilt provisions in consultation with employer
8.1 Clean the storage area on a regular basis and check for and deal with pests

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of storage containers for storage and opening / closing containers.


Knowledge of special care required for maintenance of provisions at different
temperatures / environment.
Knowledge of correct usage / storage of provisions in fridge, freezer or any other storage
devices.
Knowledge of pre-storage techniques (maintain provisions by roasting, drying etc).
Special information for the onset of deterioration of provisions
Knowledge of using safe chemicals / preservatives for keeping out insects
Basic literacy
Food safety – safe food handling and storage
Safe chemical handling and storage

114
Terminal Competency Title: Responsibly dispose of household waste

Unit Coverage: Hospitality Sector

Element Performance Criteria


7. Store waste 10. Waste is collected and sorted according to whether it is recyclable, toxic
or degradable
11. Waste is stored safely away from the household, where practical to stop
smells and the spread of disease
12. Prevent pests from entering the waste storage area

8. Dispose of 13. If not already sorted, sort waste into recyclable and non recyclable
waste
14. Arrange waste collection and ensure it is collected in a timely manner
15. Clean the area that the waste in stored in
16. Treat the waste storage area for pests if required

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of various household waste (degradable / non-degradable).


Methods of segregating waste, and maintaining it separately for disposal.
Knowledge of persons / agencies to be called for collection of waste and its disposal or
knowledge of nearby dumping places where the waste can be disposed off
Knowledge of environmental issues surrounding the disposal of household waste
Knowledge of what can and cannot be recycled
Safe pest control methods

115
Terminal Competency Title: Clean Washroom

Unit Coverage: Hospitality Sector

Element Performance Criteria


3. Wash down 7.1 Clean and/or sanitise walls, floors, shelves and working surfaces without
and sanitise causing damage to health or property
surfaces
8.1 Use chemicals and equipment correctly and safely to clean and/or sanitise
and fixtures
walls, floors, shelves and other surfaces
9.1 Ensure no cross contamination from one surface and/ or fixture to another

4. Tidy 10.1 Ensure that consumables are readily available in washroom


washroom
11.1 Ensure household members are notified of slippery wet areas to avoid
accidents
12.1 Wash hands after completing cleaning to avoid situations leading to
personal ill health as well as the spread of germs to others

Essential Knowledge to perform a sequence of routine tasks given clear direction

Knowledge of basic first aid


Knowledge of personal health and hygiene requirements
Basic knowledge of infection / contamination control
Basic knowledge of health and safety issues in a household setting
Water conservation
Correct cleaning chemicals, equipment and procedures for cleaning various surfaces and
materials
Safe work practices relating to use of cleaning chemicals and equipment, bending and
manual handling

116
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE
Name: Level 2 - Household Childcare

Sector: : Hospitality

Code: : HOS 230

Entry Requirement: 14 years of age and above and completion of 5 th Standard and Level 1
Household Help General

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


42. Conduct work in a professional and courteous manner
43. Provide basic first aid
44. Respond to illness, accidents and emergencies

Specific Competencies
45. Read information and complete calculations for child care
purposes
46. Maintain a safe and healthy environment for household
children
47. Meet the dietary and nutritional needs of children
48. Feed household children
49. Organise activities to stimulate child development
50. Care for children
51. Oversee activities for children
52. Bathe and dress household children

Pathway: At the completion of the Level 2 Household Childcare qualification a student may enter the
Level 3 Household Baby Care qualification

Duration; : 90 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


General literacy for reading and writing
52. Read information and complete
Maths, including estimation, weights and measures
calculations for child care purposes
Dos and don’ts of dealing with strangers
53. Conduct work in a professional and Knowledge of basic conflict resolution
courteous manner Police registration of work
General literacy for reading and writing
54. Maintain a safe and healthy environment Knowledge of and skills in active listening and
for household children assertiveness
55. Meet the dietary and nutritional needs of Understand safe use of chemicals, cleaning agents,
children and pesticides
Use of household fire-fighting equipment
56. Feed household children Knowledge of personal employment legal rights

117
57. Organise activities to stimulate child Basic knowledge of electrical safety
development Knowledge of the emotional, nutritional and physical
safety needs of children
58. Care for children
Knowledge of food classification for the major food
59. Oversee activities for children groups
Basic knowledge of the characteristics of different
60. Bathe and dress household children
foods and appropriate cookery methods
61. Provide basic first aid Basic knowledge of the underlying principles of all
basic methods of cookery
62. Respond to illness, accidents and Basic knowledge of the culinary terms commonly
emergencies used in association with the required methods of
cookery
Understanding of the nutritional needs of children at
different stages of their development
Basic knowledge of the waste minimisation
techniques and environmental considerations in
specific relation to different cookery methods
Knowledge of food classification for the major food
groups
Understanding of the principles and practices of
hygiene on working in a kitchen, including suitable
dress
Knowledge of the frequency of meals
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Knowledge of the emotional, nutritional and physical
safety needs of children
Understanding the importance of play and leisure to
human development
Knowledge of the types and complexities of play and
leisure
Knowledge of the stages of play
Understanding the importance of routines and sleep
routines for young children
Knowledge of methods to develop independent toilet
use
Cultural understanding related to the different types of
communication styles to use with different aged
children
Basic understanding of the various developmental
stages of children
Understanding of strategies to develop the self esteem
of children
Knowledge of etiquette styles for different situations
Dos and don’ts of dealing with strangers
Numbers of emergency services and important phone
numbers and what information should be given
Knowledge of common safety hazards of children’s
play equipment
Understanding of the importance of supervising
children at play
Knowledge of outdoor hazards such as poisonous
plants, uneven surfaces, animals
Cultural understanding related to the different types of
communication styles to use with different aged
children
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different situations
118
Understanding the rights of children to personal
privacy
Knowledge of using different bandages and applying
bandages to different parts of the body
Knowledge of the symptoms of common childhood
illness
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and
how to ensure the safety of those affected
Knowledge of common safety problems with
administering medication to children
Knowledge of commonly used medicines and
ointments and their application
Knowledge of health and safety strategies to maintain
safety of self and others
Knowledge of infection / contamination control and
strategies to maintain controls
Knowledge of safe lifting and manual handling
practices
Assertiveness techniques

Assessment
To achieve the terminal competencies the competency based assessment must be demonstrated against the
performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 Weighing and measuring equipment


 electric, gas or induction ranges
 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill

119
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Other resources:
 Cleaning agents
 First Aid Kit
 Children’s games
 Toiletries
 Commonly used medicines, ointments and aids

Trainer Manual and Assessor Manual.

Terminal Competency Title: Read information and complete calculations


for child care purposes

Unit Coverage: Hospitality Sector

Element Performance Criteria


17. Mix household
17.1. Calculate the correct quantities of bathroom and general toiletries
products
according to product information
17.2. Mix toiletries safely according to manufacturer information
17.3. Use the correct formula of household products for the particular
requirement

18. Follow recipes


18.1. Read through recipe and organise ingredients
for children’s
meals 18.2. Calculate ingredient quantities based on the number of serves required
18.3. Convert recipe measures according to measurement implement

19. Read stories to


19.1. Select stories that are age appropriate to read with children
children
19.2. Read story and explain word meaning as new words arise
19.3. Engage children/ child in the emotion of the story
19.4. Encourage children to attempt to read words and tell stories

20. Engage children


20.1. Count out loud to children to reinforce numbers recognition
in counting
20.2. Count and encourage children to count with in unison
20.3. Sing songs that involve counting

21. Measure
21.1. Ensure medicine is not past the expiry date
120
medical doses
21.2. Read instructions on cough mixture and measure dose according to age
requirements
21.3. Identify the number of tablets required depending on age

Essential Knowledge to apply known solutions to a limited range of predictable problems

Knowledge of weights when determining portion sizes


An understanding of estimation and measurement
Knowledge of safe household chemical combinations and use
Knowledge of health and safety strategies to maintain safety of self and others when working in a
household setting
Knowledge of food safety – safe food handling and storage
General literacy for reading and writing
Maths, including estimation, weights and measures
Basic understanding of young children’s emotional, nutritional and physical needs

121
Terminal Competency Title: Conduct work in a professional and courteous
manner

Unit Coverage: Hospitality

Element Performance Criteria


17. Demonstrate
1.1. Maintain deadlines and keep to agreed starting and finishing
professional work
times
ethics
1.2. Perform agreed tasks in a professional manner to the expected
standard whether employer is present or absent
1.3. Inform employer of any accidental damage that occurs during
household work
1.4. Communicate information accurately and factually, in the time
required
1.5. Confidentiality and privacy are respected and maintained at all
times

18. Communicate clearly


1.6. Communicate clearly and unambiguously when addressing
household members and others associated with the household
1.7. Questioning and active listening are used to accurately
determine instructions
1.8. Clarify details before making commitments to ensure
agreements can be kept
19. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Cultural understanding related to the different types of household communication styles
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information should be given
Knowledge of basic conflict resolution
Police registration of work
Knowledge of emergency procedures and different strategies for various emergency situations
Knowledge of etiquette styles for different situations
General literacy for reading and writing
Knowledge of and skills in active listening and assertiveness

122
Terminal Competency Title: Maintain a safe and healthy environment for
household children
Unit Coverage: Hospitality Sector
Element Performance Criteria
2. Analyse and deal 1.1. Identify and assess hazards that may be harmful to children and
with household discuss possible solutions with employer
hazards
1.2. Block staircases to stop young children falling down them
1.3. Secure cupboards that contain poison and cleaning products and
other chemicals
1.4. Ensure there are no sharp corners were young children play
1.5. Cover and hide electrical plugs and leads
1.6. Incorporate safe work practices into all household duties

2. Maintain a safe 1.1. Ensure there are no small objects laying around were young children
household are playing
1.2. Check that there are no containers of water at ground level
1.3. Confirm that children are protected from fires and other hot
appliances
1.4. Make sure contractors and other strangers are not left alone with
children
1.5. Tools, equipment, toys and games are appropriate to the age of the
child
1.6. Children are supervised in accordance with the parents wishes
1.7. Explain and implement rules for safe play to children

2. Maintain safety 1.1. Make children are seated correctly and where possible safely secured
while travelling
1.2. Supervise children as closely as required for their ages, abilities, the
contexts
1.3. Monitor children's behaviour during travel and safe, appropriate
behaviour is reinforced

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Understand safe use of chemicals, cleaning agents, and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
The difference between hazard and risk
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures, underfoot hazards and moving parts of equipment
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical safety needs of children

123
Terminal Competency Title: Meet the dietary and nutritional needs of
children

Unit Coverage: Hospitality Sector

Element Performance Criteria


5. Identify the 1.9 Ensure children's nutritional needs are catered and calorie intake is sufficient
dietary and for their needs
cultural 1.10 Identify the requirements for special diets according to instructions from
requirements of parents
children 1.11 Identify and meet requirements for specific cultural or religious groups
1.12 Ensure no cross contamination from one food type to another

6. Develop meal 1.1 Select a variety of suitable foods and meals for the specific requirements of
plans for children children
1.2 Ensure children's health needs are addressed in food intake
1.3 Use food preparation and cooking methods to maximise nutritional value of
food
1.4 Incorporate sufficient choice of dishes for the week
1.5 Ensure food and drink preferences are accommodated
1.6 Ensure meals and snacks are designed to be appetising and attractive to
children
1.7 Cost proposed weekly meals to meet household budget

7. Plan food 1.1 Determine the time required to prepare the food against the time it is required
preparation for 1.2 Identify and organise ingredient requirements of the recipe or meal
children 1.3 Clean down food preparation area and organise kitchen utensils ready for use
1.4 Ensure kitchen appliances are clean and ready for use

8. Prepare food for 1.1 Maintain safe food handling standards while preparing ingredients
children 1.2 Prepare ingredients in the manner required and add according to the demands
of the recipe
1.3 Use the appropriate kitchen implement required by the recipe
1.4 Cook, freeze or otherwise process food according to recipe requirements
1.5 Use crockery that is age appropriate for the children
1.6 Place food in an appealing manner in a location that is safe and accessible to
children

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of food classification for the major food groups
Basic knowledge of the characteristics of different foods and appropriate cookery methods
Basic knowledge of the underlying principles of all basic methods of cookery
Basic knowledge of the culinary terms commonly used in association with the required methods of cookery
Knowledge of the use and characteristics of a range of equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery methods on the nutritional value of food
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of children at different stages of their development
Knowledge of the safe work practices, particularly in relation to bending, lifting, and using cutting
implements, appliances, heated surfaces and other equipment which carry a risk of burns
Basic knowledge of the waste minimisation techniques and environmental considerations in specific
relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements

124
Terminal Competency Title: Feed household children

Unit Coverage

Element Performance Criteria


41. Prepare children 1. Demonstrate hygiene practices to children and encourage children to
for eating follow them before each meal
2. Clean the eating area and remove all hazards
3. Check that items to assist in keeping the child clean are available
4. Ensure chairs or other seating options are safe for children to sit on

42. Provide food 1. Provide food and drink to children that is age appropriate and healthy
2. Ensure that the food is safe for children to eat
3. Assist children to eat, allowing the child’s personal preferences to
determine the speed and amount of food
4. Make sure that children eat a range of food from the meal to guarantee a
balanced diet
5. Supervise children while they are eating and drinking

43. Tidy up after 1. Make sure that the children have finished eating and there is no food in
meal mouth before allowing them to start an other activity or sleep
2. Wash face and hands and ensure clothes do not have food stuck to them
3. Dispose of leftover food and clean down eating area

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of food classification for the major food groups
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Knowledge of the frequency of meals
Understanding of the nutritional needs of children at different stages of their development
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements
Knowledge of the emotional, nutritional and physical safety needs of children
Knowledge of health and safety strategies (prevention of burns, cuts and choking) to safely feed children
Knowledge of infection and contamination control

125
Terminal Competency Title: Organise activities to stimulate child
development

Unit Coverage: Hospitality Sector

Element Performance Criteria


11. Organise age Provide different areas, resources and materials for different kinds of
appropriate play and changed regularly
activities
Ensure provisions for play and leisure reflect the cultural diversity,
gender and abilities of children
Allow sufficient time for play to develop and be completed when
possible
Identify and support children's individual interests and needs by
providing activities or materials
Make a range of activities available to allow children choice in their
play whenever possible
Organise opportunities for both group and individual play

12. Encourage positive Actively guide and encourage children to undertake a variety of
participation in developmentally appropriate activities
activities
Encourage, acknowledge and praise children's efforts
Use activities, resources and materials flexibly so as to meet children's
individual preferences and prompt extensions of play
Respect children's choice not to participate

13. Allow time and Make required materials accessible for children
resources for
Make available sufficient time for the child to do the task in an
meaningful
unhurried way
activities
Encourage and discuss all attempts respectfully
Make available sufficient time for children to practice and develop
their skills, if wanted by the child

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Understanding the importance of play and leisure to human development
Knowledge of the types and complexities of play and leisure
Knowledge of the stages of play
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

126
Terminal Competency Title: Care for children
Unit Coverage: Hospitality Sector
Elements Performance Criteria
1. Assist child to rest 1.1. Ensure that pre-sleep activities are relaxing and calming
and sleep 1.2. Identify and organise opportunities and type of rest according to child's
needs and context
1.3. Create an environment conducive to rest
1.4. Follow the child’s preferred ‘putting to sleep’ routine

2. Provide guidance 1.1. Explain nutritional needs to children in a suitable language


to children 1.2. Explain and demonstrate hygiene practices through positive practices
and daily routines
1.3. Explain and demonstrate safety issues and procedures
1.4. Explain and reinforce the need for exercise

3. Meet the 1. Identify and respond to children's feelings openly, appropriately and
emotional needs with respect
of children 2. Encourage, listen to and treat with respect children's communications
3. Encourage opportunities to express feelings and emotions appropriately
4. Deal with emotional outbursts in a calm and consistent manner whilst
minimising disruption to others
5. Comfort children when hurt or distressed
6. Laugh with children when the child finds something funny

4. Maintain routines 1. Develop routines which are appropriate to the child's developmental
stage and provide stability and a predictable environment
2. Make changes to activities that support the more important routines of
sleep and meals
3. Children are informed appropriately and prepared for any change

5. Deal with 1. Observe and determine reasons for misbehaviour


misbehaviour 2. Use positive techniques to prevent or reduce misbehaviour
3. Set limits around important areas and communicate these limits with
parents
4. Use an appropriate positive disciplinary technique based on the reason
for the misbehaviour

6. Assist with 1. Ask young children if they would like to go to the toilet
toileting children 2. Assist young children to undress and prepare themselves for going to the
toilet
3. Assist young children in the toilet and assist in gently cleaning them
while explaining what to do
4. Help young children to wash their hands and redress dress themselves
5. Protect the child's self esteem and privacy when toileting accidents
occur

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Understanding the importance of routines and sleep routines for young children
Knowledge of methods to develop independent toilet use
Cultural understanding related to the different types of communication styles to use with different aged
children
Basic understanding of the various developmental stages of children
Understanding of strategies to develop the self esteem of children
127
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information should be given

Terminal Competency/ Unit Title: Oversee activities for children

Unit Coverage; Hospitality Sector

Element Performance Criteria


1. Oversee play 1.1 Follow child's lead in play and participates when invited
1.2 Initiate play and invite child to participate
1.3 Monitor children's reactions to play environment to ensure the child remains
interested, challenged but not frustrated
1.4 Encourage children to include other children in their play by organising to
meet with others
1.5 Arrange excursions as necessary

2. Supervise 1.1 Supervise children as closely as required for their ages, abilities, the contexts
children
1.2 Monitor children's behaviour during the day and/ or evening and safe,
appropriate behaviour is reinforced
1.3 Maintain the safety of children at all times and ensure that handover of
supervision is completed before leaving children

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Cultural understanding related to the different types of communication styles to use with different aged
children
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information should be given
Knowledge of common safety hazards of children’s play equipment
Understanding of the importance of supervising children at play
Knowledge of outdoor hazards such as poisonous plants, uneven surfaces, animals

128
Terminal Competency Title: Bathe and dress household children

Unit Coverage: Hospitality Sector

Element Performance Criteria


7. Prepare bath
Place the child or children in a safe place while organising required items
Test temperature of water and ensure water is not too deep
Confirm that towels and all other items required before and after the bath are
available

8. Bath child
Talk to and engage children while undressing them for the bath
Assist child to get into bath and sit still or to stand still in best location for
safety
Gently soap the child and encourage them to try washing themself
Rinse soap off child ensuring that no soap enters the eyes
Carefully assist child out of bath or wet area and wrap in towel ensuring that
they do not slip

9. Dry and dress


Gently dry the child paying attention to underarms, hands and feet
child
Apply lotions and or powders as directed by the parents
Put on and secure nappy, if required
Acknowledge children’s personal preference for clothing
Assist the child put on clothes while interacting with them
Help them do up zips and buttons and laces as necessary
Once the child is in a safe place empty water and tidy up

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Cultural understanding related to the different types of communication styles to use with different aged
children
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Understanding the rights of children to personal privacy
Numbers of emergency services and important phone numbers and what information should be given
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)

129
Terminal Competency Title: Provide basic first aid

Unit Coverage: Hospitality

Element Performance Criteria


7. Assess the 1. Identify physical hazards to own and others' health and safety
situation
2. Minimise immediate risk to self and health and safety of the casualty by
controlling the hazard
3. Assess casualty's vital signs and physical condition

8. Apply basic 1. Provide basic first aid management in accordance with established first aid
first aid procedures and available medications, resources and equipment
techniques
2. Reassure victim in a caring and calm manner and make comfortable using
available resources
3. Seek first aid assistance from others in a timely manner and as appropriate
4. Monitor casualty's condition and respond in accordance with effective first
aid principles

9. Communicate 1. Appropriate medical assistance is requested using relevant communication


details of the
2. Details of victim’s condition and management activities are accurately
incident
conveyed to emergency services or relieving personnel

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of common safety problems with administering medication to children
Knowledge of commonly used medicines and ointments and their application
Knowledge of using different bandages and applying bandages to different parts of the body
Knowledge of health and safety strategies to maintain safety of self and others Knowledge of infection /
contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

130
Terminal Competency Title: Respond to illness, accidents and emergencies
(Childcare)

Unit Coverage: Hospitality Sector

Element Performance Criteria


9. Recognise and 1. Report signs of potential illness to parents or other household members
respond to signs
2. Seek medical assistance as necessary according parental instructions
of potential
illness 3. Inform child's parents as soon as possible
4. Comfort and settle child

10. Respond to 1. Ensure the safety of self and others whilst guaranteeing safety of child
emergencies
2. Provide immediate first aid as required
and accidents
3. Use a range of strategies to calm, reassure and comfort child/children
4. Report accurately details of emergency to appropriate medical authority

11. Respond to 1. Remove children from threat/danger or remove danger/threat from


threats and children
situations of
2. Assess the level of immediate danger and the situation is reported to an
danger
appropriate authority
3. Implement agreed emergency procedures are to ensure the safety of
children

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of the symptoms of common childhood illness
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of common safety problems with administering medication to children
Knowledge of commonly used medicines and ointments and their application
Knowledge of health and safety strategies to maintain safety of self and others Knowledge of infection /
contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices

131
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE
Name: Level 2 - Household Elderly Care

Sector: : Hospitality

Code: : HOS 231

Entry Requirement: 14 years of age and above and completion of 5 th Standard and Level 1
Household Help General

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Basic Common Competencies


53. Conduct work in a professional and courteous manner
54. Provide basic first aid
55. Respond to illness, accidents and emergencies

Specific Competencies
56. Read information and complete calculations during elderly
care purposes
57. Maintain a safe and healthy environment for elderly household
members
58. Meet the dietary and nutritional needs of elderly household
members
59. Feed household elderly household members
60. Care for elderly household members
61. Bathe and dress elderly household members

Pathway: At the completion of the Level 2 Household Childcare qualification a student may enter the
Level 3 Household Infirm Adult Care qualification

Duration; : 90 hours

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge of weights when determining portion sizes
An understanding of estimation and measurement
63. Read information and complete
Knowledge of safe household chemical combinations
calculations during elderly care purposes
and use
64. Conduct work in a professional and Knowledge of food safety – safe food handling and
courteous manner storage
Dos and don’ts of dealing with strangers
65. Maintain a safe and healthy environment
Numbers of emergency services and important phone
for elderly household members numbers and what information should be given
66. Meet the dietary and nutritional needs of Knowledge of basic conflict resolution
elderly household members Police registration of work
General literacy for reading and writing
67. Feed elderly household members Knowledge of and skills in active listening and
68. Care for elderly household members assertiveness
Understand safe use of chemicals, cleaning agents,
69. Bathe and dress elderly household
132
members and pesticides
Use of household fire-fighting equipment
70. Provide basic first aid
Knowledge of safe pest control methods
71. Respond to illness, accidents and The difference between hazard and risk
emergencies Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the culinary terms commonly
used in association with the required methods of
cookery
Knowledge of the use and characteristics of a range of
equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery
methods on the nutritional value of food
Understanding of the nutritional needs of elderly
people at different life stages
Basic knowledge of the waste minimisation
techniques and environmental considerations in
specific relation to different cookery methods
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Knowledge of food classification for the major food
groups
Understanding of the principles and practices of
hygiene on working in a kitchen, including suitable
dress
Knowledge of balanced diet of elderly as per
requirement
Preparation/ processing of food / diet for elderly
Knowledge of high nutritional food / low nutritional
value food
Knowledge of the frequency of meals
Understanding of the nutritional needs of elderly
people at different life stages
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Knowledge of the emotional, nutritional and physical
safety needs of elderly people
Understanding the importance of routines and the
need for sleep for the elderly
Knowledge of methods to maintain independent toilet
use
Basic understanding of the various emotional and
psychological stages of aging
Knowledge of strategies to maintain the privacy of the
elderly
Understanding of strategies to maintain the self
esteem of the elderly
Dos and don’ts of dealing with strangers
Cultural understanding related to the different types of
communication styles to use with the elderly
Knowledge of etiquette styles for different situations
Understanding the rights of the aged to personal
privacy
Basic understanding of the various emotional and
psychological stages of aging
Understanding of strategies to maintain the self
esteem of the elderly
133
Numbers of emergency services and important phone
numbers and what information should be given
The nature of common workplace hazards such as
chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of safe lifting and manual handling
practices
Knowledge of the symptoms of common illness
affecting the elderly
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and
how to ensure the safety of those affected
Knowledge of common safety problems with
administering medication to the aged
Knowledge of commonly used medicines and
ointments and their application
Knowledge of using different bandages and applying
bandages to different parts of the body
Knowledge of health and safety strategies to maintain
safety of self and others
Knowledge of infection / contamination control and
strategies to maintain controls
Knowledge of safe lifting and manual handling
practices
Assertiveness techniques

Assessment
To achieve the terminal competencies the competency based assessment must be demonstrated against the
performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 Weighing and measuring equipment


 electric, gas or induction ranges
 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders

134
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Other resources:
 Cleaning agents
 First Aid Kit
 Toiletries
 Walking/ support aids
 Commonly used medicines, ointments and aids

Trainer Manual and Assessor Manual.

Terminal Competency Title: Read information and complete calculations


in elderly care

Unit Coverage: Hospitality Sector

Element Performance Criteria


22. Mix household
22.1. Calculate the correct quantities of bathroom toiletries according to
products
product information
22.2. Mix toiletries safely according to manufacturer information
22.3. Use the correct formula of household products for the particular
requirement

23. Follow recipes


23.1. Read through recipe and organise ingredients
for elderly
household 23.2. Calculate ingredient quantities based on the number of serves required
members
23.3. Convert recipe measures according to measurement implement

24. Read
24.1. Select newspaper articles that are of interest to the elderly person
newspapers and
stories to the 24.2. Read stories and religious texts that are of interest to the elderly person
elderly
24.3. Engage elderly in the message/ meaning of the story
24.4. Encourage elderly household members to engage in discussions about the
news article or story message

135
25. Measure
25.1. Ensure the medical is not past the expiry date
medical doses
25.2. Read instructions on cough mixture and measure dose according to age
requirements
25.3. Identify the number of tablets required depending on age

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of weights when determining portion sizes
An understanding of estimation and measurement
Knowledge of safe household chemical combinations and use
Knowledge of health and safety strategies to maintain safety of self and others when working in a
household setting
Cultural understanding related to the different types of household communication styles
Knowledge of etiquette styles for different situations
General literacy for reading and writing
Knowledge of food safety – safe food handling and storage
General literacy for reading and writing
Maths, including estimation, weights and measures
Basic understanding of elderly people’s emotional, nutritional and physical needs

136
Terminal Competency Title: Conduct work in a professional and courteous
manner

Unit Coverage: Hospitality

Element Performance Criteria


20. Demonstrate
1.9. Maintain deadlines and keep to agreed starting and finishing
professional work
times
ethics
1.10. Perform agreed tasks in a professional manner to the expected
standard whether employer is present or absent
1.11. Inform employer of any accidental damage that occurs during
household work
1.12. Communicate information accurately and factually, in the time
required
1.13. Confidentiality and privacy are respected and maintained at all
times

21. Communicate clearly


 Communicate clearly and unambiguously when addressing
household members and others associated with the household
 Questioning and active listening are used to accurately determine
instructions
 Clarify details before making commitments to ensure agreements
can be kept

22. Confirm and clarify Seek to clarify instructions and expectations by asking open
instructions questions and using active listening techniques
Confirm the expectations of outcomes for different tasks and when
the task needs to be completed
Clarify any unresolved areas related to the work to be completed

Essential Knowledge to apply known solutions to a limited range of predictable


problems

Cultural understanding related to the different types of household communication styles


Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information should be given
Knowledge of basic conflict resolution
Police registration of work
Knowledge of emergency procedures and different strategies for various emergency situations
Knowledge of etiquette styles for different situations
General literacy for reading and writing
Knowledge of and skills in active listening and assertiveness

137
Terminal Competency Title: Maintain a safe and healthy environment for
elderly household members
Unit Coverage: Hospitality Sector
Element Performance Criteria
2. Analyse and deal 1.7. Identify and assess hazards that may be harmful to elderly household
with household members and discuss possible solutions with family members
hazards 1.8. Ensure railing on staircases to stop elderly household members
falling down them while providing safe and easier access
1.9. Secure cupboards and doors are easy for elderly people to open
1.10. Ensure electrical leads and other hazards are removed from the floors
where the elderly household member walks
1.11. Incorporate safe work practices into all household duties

2. Maintain a safe 1.8. Support elderly people to create an environment suitable to needs and
household preference
1.9. Ensure there are no small objects laying around were elderly people
are walking
1.10. Confirm that good lighting is available for the elderly
1.11. Ensure that items required by the elderly person are readily
accessible
1.12. Ensure floor area of rooms, bathrooms and walk area should be neat,
clean, and dry
1.13. Appropriate aids to support comfort, safety and wellbeing are used

2. Maintain the 1.4. Aids and/or equipment to support/assist the older person undertake
independence of activities of living independently are sought
elderly people 1.5. Ensure that elderly people are seated correctly and feel safe in the
vehicle
1.6. Encourage and support/ assist the older person to maintain their
environment
1.7. Provide support to promote security of the older person's
environment
1.8. Adapt or modify the household, where possible, in consultation with
the older person ,to maximise safety and comfort
1.9. Monitor the older person's inability to undertake activities of living
independently and report to household members

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Understand safe use of chemicals, cleaning agents, and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
The difference between hazard and risk
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures, underfoot hazards and moving parts of equipment
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Knowledge of personal employment legal rights
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical safety needs of elderly people

138
Terminal Competency Title: Meet the dietary and nutritional needs of
elderly household members

Unit Coverage: Hospitality Sector


Element Performance Criteria
9. Identify the 1.13 Ensure elderly people’s nutritional needs are catered and calorie intake is
dietary and sufficient for their needs
cultural 1.14 Identify the requirements for special diets according to instructions from the
requirements of elderly person and / or family members
elderly people 1.15 Identify and meet requirements for specific cultural or religious groups
1.16 Ensure no cross contamination from one food type to another

10. Develop 1.8 Select a variety of suitable foods, meals and menus for the specific
meal plans for requirements of elderly people
elderly people 1.9 Identify food groups and food preparation methods to address the most
common diet related diseases and disorders of elderly people
1.10 Use food preparation and cooking methods to maximise nutritional value of
food
1.11 Incorporate sufficient choice of dishes for the week
1.12 Ensure food and drink preferences are accommodated
1.13 Ensure meals and snacks are designed to be appetising and attractive to elderly
people
1.14 Cost proposed weekly meals to meet household budget

11. Plan food 1.5 Determine the time required to prepare the food against the time it is required
preparation for 1.6 Identify and organise ingredient requirements of the recipe or meal
elderly people 1.7 Clean down food preparation area and organise kitchen utensils ready for use
1.8 Ensure kitchen appliances are clean and ready for use

12. Prepare 1.7 Maintain safe food handling standards while preparing ingredients
food for elderly 1.8 Prepare ingredients in the manner required and add according to the demands
people of the recipe
1.9 Use the appropriate kitchen implement required by the recipe
1.10 Cook, freeze or otherwise process food according to recipe requirements
1.11 Modify food texture to meet the needs of the elderly person
1.12 Use crockery and cutlery that is appropriate for the elderly to hold and handle
1.13 Place food in an appealing manner in a location that is safe and accessible to
elderly household members

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of food classification for the major food groups
Basic knowledge of the characteristics of different foods and appropriate cookery methods
Basic knowledge of the underlying principles of all basic methods of cookery
Basic knowledge of the culinary terms commonly used in association with the required methods of cookery
Knowledge of the use and characteristics of a range of equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery methods on the nutritional value of food
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of elderly people at different life stages
Knowledge of the safe work practices, particularly in relation to bending, lifting, and using cutting
implements, appliances, heated surfaces and other equipment which carry a risk of burns
Basic knowledge of the waste minimisation techniques and environmental considerations in specific
relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements

139
Terminal Competency Title: Feed elderly household members

Unit Coverage

Element Performance Criteria


44. Prepare elderly 5. Maintain the dignity of the elderly person during the process of feeding
people for
6. Clean the eating area and remove all hazards
eating
7. Ensure chairs or other seating options are safe for the elderly person to sit
comfortably on

45. Provide food 6. Provide food and drink to elderly people that is appropriate to their tastes
and ability and healthy
7. Ensure that the food is safe for elderly to eat
8. Assist elderly people to eat, allowing the elderly person’s personal
preferences to determine the speed and amount of food
9. Make sure that elderly person eats a range of food from the meal to
guarantee a balanced diet

46. Tidy up after 4. Make sure that the elderly person has eaten and drunk sufficiently
meal
5. Wash face and hands and ensure clothes do not have food stuck to them
6. Dispose of leftover food and clean eating area

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of food classification for the major food groups
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Knowledge of balanced diet of elderly as per requirement
Preparation/ processing of food / diet for elderly
Knowledge of high nutritional food / low nutritional value food
Knowledge of the frequency of meals
Understanding of the nutritional needs of elderly people at different life stages
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements
Knowledge of the emotional, nutritional and physical safety needs of elderly people
Knowledge of health and safety strategies (prevention of burns, cuts and choking) to safely feed elderly
people
Knowledge of infection and contamination control

140
Terminal Competency Title: Care for elderly household member
Unit Coverage: Hospitality Sector
Elements Performance Criteria
7. Monitor for 1.5. Strategies that the older person may adopt to promote healthy lifestyle
changes practices are outlined
associated with 1.6. Physical changes associated with ageing are taken into account when
ageing suggesting different activities
1.7. Identify and organise opportunities and type of rest according to the
elderly person needs and context
1.8. Utilise knowledge of common problems associated with ageing when
planning routines
1.9. Report changes in an older person's care needs to family members
1.10. Report changes in an older person's preferences, as a result of a change
in physical appearance to family members

8. Assist the elderly 1. Provide access to resources of interest to the elderly


pursue their 2. Assist the elderly in pursuing their interests
interests and 3. Assist the elderly to remain in contact with their social network
activities 4. Provide the older person with information about community networks
and activities available to them
5. Organise motivating activities in consultation with the elderly, such as
spiritual, religious or humanitarian activities
6. Explain and reinforce the need for exercise
7. Assist the elderly to complete exercise designed to relive symptoms of
aging

9. Meet the 7. Maintain the confidentiality, privacy and dignity of the older person
emotional needs 8. Encourage, listen to and treat with respect elderly people in their
of the elderly communications
9. Demonstrate an understanding of the impact of ageing on the
individual's emotional and psychological well-being when interacting
with elderly people
10. Encourage and support the older person's self esteem and confidence to
achieve maximum emotional well-being
11. Show empathy and respect to an older person who is emotionally
distressed
12. Support the older person who is experiencing loss and grief

10. Support spiritual 5. Demonstrate acceptance of an older person's cultural and spiritual
and cultural preferences
pursuits 6. Facilitate the older person's continual participation in cultural and
spiritual practices and celebrations
7. Provide the older person with information regarding relevant cultural
and spiritual networks available in the community

11. Assist with 6. Accommodate an older person's modesty and privacy


toileting children 7. Assist elderly people to the toilet in a respectful and safe manner
8. Assist with clothing and or provide physical support, if required
9. Help the elderly person to wash their hands and redress dress
10. Protect the protect the elderly person’s self esteem and privacy when
toileting accidents occur

Essential Knowledge to apply known solutions to a limited range of predictable


problems
141
Understanding the importance of routines and the need for sleep for the elderly
Knowledge of methods to maintain independent toilet use
Cultural understanding related to the different types of communication styles to use with the aged
Basic understanding of the various emotional and psychological stages of aging
Knowledge of strategies to maintain the privacy of the elderly
Understanding of strategies to maintain the self esteem of the elderly
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Dos and donts of dealing with strangers
Numbers of emergency services and important phone numbers and what information should be given

Terminal Competency Title: Bathe and dress elderly household members


Unit Coverage: Hospitality Sector
Element Performance Criteria
10. Prepare bath
If necessary, ensure the elderly person is in a safe place while organising
required items
Test temperature of water and ensure water is at the temperature preferred by
the elderly person
Confirm that towels and all other items required before and after the bath are
available
11. Assist with
Protect privacy and modesty while assisting the older person to undress
bathing
Assist the older person to get into the bath safely or to stand still in best
location for safety
Gently soap and sponge down the older person and encourage them to relax
and feel safe
Rinse soap off ensuring that no soap enters the eyes
Carefully assist the older person out of bath or wet area and provide towel
ensuring that they do not slip
12. Assist to dry and
Gently assist where required in drying the older person
dress the older
person Apply lotions and or powders as directed by the elderly person
Assist the older person to put on clothes while interacting with them
Help them do up zips and buttons and laces as necessary
Once the older person is away from the wet area empty water and tidy up

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Cultural understanding related to the different types of communication styles to use with the elderly
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Understanding the rights of the aged to personal privacy
Basic understanding of the various emotional and psychological stages of aging
Understanding of strategies to maintain the self esteem of the elderly
Numbers of emergency services and important phone numbers and what information should be given
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)

142
Terminal Competency Title: Provide basic first aid

Unit Coverage: Hospitality

Element Performance Criteria


10. Assess the 4. Identify physical hazards to own and others' health and safety
situation
5. Minimise immediate risk to self and health and safety of the casualty by
controlling the hazard
6. Assess casualty's vital signs and physical condition

11. Apply basic 5. Provide basic first aid management in accordance with established first aid
first aid procedures and available medications, resources and equipment
techniques
6. Reassure victim in a caring and calm manner and make comfortable using
available resources
7. Seek first aid assistance from others in a timely manner and as appropriate
8. Monitor casualty's condition and respond in accordance with effective first
aid principles

12. Communicate 3. Appropriate medical assistance is requested using relevant communication


details of the
4. Details of victim’s condition and management activities are accurately
incident
conveyed to emergency services or relieving personnel

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of common safety problems with administering medication to the elderly
Knowledge of commonly used medicines and ointments and their application
Knowledge of using different bandages and applying bandages to different parts of the body
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

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Terminal Competency Title: Respond to illness, accidents and emergencies
(Elderly Care)

Unit Coverage: Hospitality Sector

Element Performance Criteria


12. Recognise and 5. Report signs of potential illness to household members
respond to signs
6. Seek medical assistance as necessary according elderly person and / or
of potential
household member’s instructions
illness
7. Inform elderly person’s family as soon as possible
8. Comfort and settle the elderly person

13. Respond to 5. Ensure the safety of self and others whilst guaranteeing safety of the
emergencies elderly person
and accidents
6. Provide immediate first aid as required
7. Use a range of strategies to calm, reassure and comfort the elderly
person
8. Report accurately details of emergency to appropriate medical authority

14. Respond to 4. Remove the elderly person from threat/danger or remove danger/threat
threats and from the elderly person
situations of
5. Assess the level of immediate danger and the situation is reported to an
danger
appropriate authority
6. Implement agreed emergency procedures are to ensure the safety of the
elderly person

Essential Knowledge to apply known solutions to a limited range of predictable


problems
Knowledge of the symptoms of common illness affecting the elderly
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of common safety problems with administering medication to the aged
Knowledge of commonly used medicines and ointments and their application
Knowledge of using different bandages and applying bandages to different parts of the body
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques

144
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE

Name: Level 3 - Household Baby Care

Sector: : Hospitality

Code: : HOS 332

Entry Requirement: 14 years of age and above and completion of 5 th Standard and Level 2
Household Childcare

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Specific Competencies
62. Read information and complete calculations for baby care
purposes
63. Conduct work in a professional and courteous manner
64. Maintain a safe and healthy environment for babies and
infants
65. Meet the dietary and nutritional needs of babies and infants
66. Feed babies and infants
67. Care for babies and infants
68. Manage activities for babies and infants
69. Bathe and dress babies and infants

Pathway: At the completion of the Level 2 Household Childcare qualification a student may enter the
Level 3 Household Baby Care qualification

Duration; : 150 hours (i.e. 6 hours for 25 working days)

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge of weights when determining portion sizes
An understanding of estimation and measurement
72. Read information and complete
General literacy for reading and writing
calculations for baby care purposes
Maths, including estimation, weights and measures
73. Conduct work in a professional and Basic understanding of babies emotional, nutritional
courteous manner and physical needs
Knowledge of age appropriate communication
74. Maintain a safe and healthy environment
Knowledge of the causes for behavioural changes in
for babies and infants
babies
75. Meet the dietary and nutritional needs of Understanding of the difference between factual
babies and infants observation and personal interpretations and
subjective information
76. Feed babies and infants Understanding the importance of empathy and non-
77. Care for babies and infants judgemental approaches
Knowledge of basic conflict resolution
78. Manage activities for babies and infants Knowledge of and skills in active listening and
79. Bathe and dress babies and infants assertiveness
Understand safe use of chemicals, cleaning agents,

145
and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and
how to ensure the safety of those affected
Knowledge of infection / contamination control and
strategies to maintain controls
Knowledge of safe lifting and manual handling
practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical
safety needs of babies
Knowledge of food classification for the major food
groups
Basic knowledge of the characteristics of different
foods and appropriate cookery methods
Basic knowledge of the underlying principles of all
basic methods of cookery
Basic knowledge of the culinary terms commonly
used in association with the required methods of
cookery
Knowledge of the use and characteristics of a range of
equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery
methods on the nutritional value of food
Understanding of the principles and practices of
hygiene on working in a kitchen, including suitable
dress
Understanding of the nutritional needs of babies at
different stages of their development
Knowledge of the safe work practices, particularly in
relation to bending, lifting, and using cutting
implements, appliances, heated surfaces and other
equipment which carry a risk of burns
Basic knowledge of the waste minimisation
techniques and environmental considerations in
specific relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Understanding the importance of routines and sleep
routines for babies and infants
Understand the social development of babies/infants
Knowledge of different games for babies and infants
Understand the care giving practices within different
cultural groups
Understand attachment and separation anxiety and
appropriate responses
Understanding the importance of routines and sleep
routines for babies and infants
Understand the social development of babies/infants
Knowledge of different games for babies and infants
Understand the care giving practices within different
cultural groups
Understand attachment and separation anxiety and
appropriate responses
146
Cultural understanding related to the different types of
communication styles to use with babies
Basic understanding of the various developmental
stages of babies and infants
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different situations
Numbers of emergency services and important phone
numbers and what information should be given
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different situations
Understanding the rights of babies and infants to
personal privacy
Knowledge of potential hazards to babies and infants
Numbers of emergency services and important phone
numbers and what information should be given
The nature of common workplace hazards such as
chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)

Assessment
To achieve the terminal competencies the competency based assessment must be demonstrated against the
performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 Weighing and measuring equipment


 electric, gas or induction ranges
 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
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 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers

Other resources:
 Cleaning agents
 First Aid Kit
 Toiletries
 Toys for babies
 Support equipment for babies (prams, cots etc)
 Commonly used medicines, ointments and aids

Trainer Manual and Assessor Manual.

Terminal Competency Title: Read information and complete calculations


for baby care

Unit Coverage: Hospitality Sector

Element Performance Criteria


26. Mix baby
26.1. Calculate the correct quantities of bathroom toiletries according to
products
product information
26.2. Mix toiletries safely according to manufacturer information
26.3. Use the correct formula for the particular requirement

27. Follow
27.1. Read through instruction and organise ingredients
instructions for
baby formulas 27.2. Calculate ingredient quantities based on the amount of fluid required
or other drinks based on baby’s age and weight
27.3. Convert measures according to measurement implement

28. Read stories to


28.1. Read stories and name images in picture books
babies
28.2. Try to engage baby’s interest in the images

29. Measure
29.1. Ensure the medical is not past the expiry date
medical doses
29.2. Read instructions on cough mixture and measure dose according to age
and weight requirements
29.3. Calculate and monitor times between doses

148
Essential Knowledge to apply processes that require a range of well developed
skills where some discretion and judgement is required
Knowledge of weights when determining portion sizes
An understanding of estimation and measurement
Knowledge of safe household chemical combinations and use
Knowledge of health and safety strategies to maintain safety of self and others when working in a
household setting
Knowledge of food safety – safe food handling and storage
General literacy for reading and writing
Maths, including estimation, weights and measures
Basic understanding of babies emotional, nutritional and physical needs
Terminal Competency Title: Discuss charge in a professional andcourteous manner
Unit Coverage: Hospitality
Element Performance Criteria
23. Demonstrate
1.14. Maintain the privacy, confidentiality and trust of the person
professional work
being cared for at all times
ethics when caring for
others 1.15. Perform agreed activities with care and empathy for the
capabilities of the individual being assisted
1.16. Inform employer/ family member of any problems that occur
during care work
1.17. Communicate information accurately and factually, without
being judgmental

24. Communicate clearly


1.1. Communicate clearly and unambiguously when addressing
household members and specialists involved in the care of the
individual
1.2. Questioning and active listening are used to accurately
determine what your instructions are in relation to care giving
1.3. Clarify details to ensure that care requirements are clear and able
to be met correctly

25. Provide feedback


1.1. Identify unexplained changes in behaviour or emotional state
and inform relevant family members and/ or specialists
1.2. Identify environmental or other external factors that may have an
impact on the psychological and emotional wellbeing of the
individual
1.3. Seek guidance supporting the individual in times of change,
psychological or emotional distress

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Cultural understanding related to the different types of household communication styles
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Knowledge of age appropriate communication
Knowledge of the causes for behavioural changes in babies
Understanding of the difference between factual observation and personal interpretations and subjective information
Understanding the importance of empathy and non-judgemental approaches
Knowledge of basic conflict resolution
Knowledge of and skills in active listening and assertiveness

149
Terminal Competency Title: Maintain a safe and healthy environment for
babies and infants

Unit Coverage: Hospitality Sector

Element Performance Criteria


2. Analyse and deal 1.12. Identify and assess hazards that may be harmful to babies or infants
with household and discuss possible solutions with family members
hazards 1.13. Ensure staircases are gated to stop babies and infants falling down
them
1.14. Secure cupboards and doors are not easy for babies and infants to
open
1.15. Ensure electrical leads and other hazards are removed from the floors
where babies and infants may lay or crawl
1.16. Incorporate safe work practices into all household duties

2. Maintain a safe 1.14. Inform parents of in cracks large glass windows and doors
household 1.15. Ensure there are no small objects laying around were babies and
infants lay
1.16. Ensure that no sharp items or plastic bags are accessible to babies
and infants
1.17. Ensure floor area of rooms, bathrooms and walk area should be neat,
clean, and dry
1.18. Check that there are no containers of water at ground level
1.19. Confirm that babies and infants are protected from fires, hot
appliances and liquids
1.20. Appropriate aids to support comfort, safety and wellbeing are used
1.21. Keep noise low so that cries can be heard

2. Maintain a safe 1.1 Make sure contractors and other strangers are not left alone with babies
play environment and infants
1.1 Tools, equipment, toys and games are appropriate to the age of the
babies and infants
1.1 Babies and infants are supervised in accordance with the parents wishes
1.1 Ensure babies and infants are never left alone
1.1 Remain attentive to babies and infants when you need to talk on the
phone, know where babies and infants are and ensure calls are short

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understand safe use of chemicals, cleaning agents, and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
The difference between hazard and risk
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures, underfoot hazards and moving parts of equipment
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical safety needs of babies

150
Terminal Competency Title: Meet the dietary and nutritional needs of
Babies and infants

Unit Coverage: Hospitality Sector

Element Performance Criteria


13. Identify the 1.17 Ensure baby and infants nutritional needs are catered and calorie intake is
dietary and sufficient for their needs
cultural 1.18 Identify the requirements for special diets according to instructions from
requirements of parents
babies and infants 1.19 Identify and meet requirements for specific cultural or religious groups
1.20 Ensure no cross contamination from one food type to another

14. Develop 1.15 Identify the foods unsuitable for babies and infants to eat and exclude meals
meal plans for which include these foods
babies and infants 1.16 Identify food groups and food preparation methods to address the nutritional
needs of the baby or infants
1.17 Introduce one new food at a time and monitor for allergic reactions
1.18 Use food preparation and cooking methods to maximise nutritional value of
food
1.19 Incorporate sufficient choice of food groups for the week
1.20 Ensure food and drink preferences are accommodated
1.21 Ensure meals and snacks are designed to be appetising and attractive to babies
and infants
1.22 Cost proposed weekly meals to meet household budget

15. Prepare 1.14 Maintain safe food handling standards while preparing ingredients
food for babies 1.15 Prepare ingredients in the manner required and add according to the demands
and infants of the recipe
1.16 Use the appropriate kitchen implement required by the recipe
1.17 Cook, freeze or otherwise process food according to recipe requirements and
age requirements
1.18 Modify food texture to meet the needs of babies and infants
1.19 Cool food quickly to reduce bacterial growth
1.20 Where possible freeze in small serves and keep meals refrigerated for three
days or less
1.21 Use crockery and cutlery that is appropriate for babies and infants

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgment is required
Knowledge of food classification for the major food groups
Basic knowledge of the characteristics of different foods and appropriate cookery methods
Basic knowledge of the underlying principles of all basic methods of cookery
Basic knowledge of the culinary terms commonly used in association with the required methods of cookery
Knowledge of the use and characteristics of a range of equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery methods on the nutritional value of food
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of babies at different stages of their development
Knowledge of the safe work practices, particularly in relation to bending, lifting, and using cutting
implements, appliances, heated surfaces and other equipment which carry a risk of burns
Basic knowledge of the waste minimisation techniques and environmental considerations in specific
relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements

151
Terminal Competency Title: Feed babies and infants

Unit Coverage

Element Performance Criteria


47. Prepare baby or 8. Maintain the baby’s or infant’s eating routine unless they demonstrate
infant for eating hunger at other times
9. Clean the eating area and remove all hazards
10. Ensure chairs or other seating options are safe for babies and infants to sit
securely on
11. Fill bottle or bowl with just enough for one serving
12. Check that food is at a temperature that will not harm the baby or infant
13. Ensure babies and infants are positioned so they do not choke on food and
liquids
14. Cut food into bite size pieces for infants
15. Make sure that babies and infants remain seated while eating
16. Try to avoid foods that are likely to cause a baby or infant to choke such as
popcorn, hard lollies, and grapes
17. Ensure bottles and clean and test fluid temperature to make sure it is safe

48. Provide food 10. Provide food and drink to babies and infants that is appropriate to their age
11. Ensure that meal time is enjoyable for the baby and infant
12. Find a comfortable spot to sit if feeding a baby and support the head
higher than the body before commencing feeding
13. Adjust bottle levels to stop air entering the baby’s stomach
14. Burp babies to assist the movement of air from stomach
15. Introduce new foods one at a time to check for allergies
16. Gently spoon food into infants mouths and allow them to attempt to feed
themselves
17. Make certain that babies and infants are never left alone while eating

49. Tidy up after 7. Make sure that the baby or infant has had enough
meal 8. Wash face and hands and ensure clothes do not have food stuck to them, if
required
9. Dispose of leftover food and clean down eating area
10. Clean sterilise bottles used by the baby

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of a balanced diet for babies and infants as per common requirements
Understanding of the need for the frequency of meals
Understanding of the preparation/ processing of food / diet for babies and infants
Knowledge of high nutritional food / low nutritional value food
Knowledge of food classification for the major food groups
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of babies at different stages of their development
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements
Knowledge of the emotional, nutritional and physical safety needs of babies
Knowledge of health and safety strategies (prevention of burns, cuts and choking) to safely feed babies
Knowledge of infection and contamination control

152
Terminal Competency Title: Care for babies and infants
Unit Coverage: Hospitality Sector
Elements Performance Criteria
12. Monitor and 1.11. Respond to babies and infants in an unhurried, gentle and sensitive way
respond to babies to promote a relationship of trust
and infants 1.12. Closely monitor babies and infants for signs of hunger, distress, pain
and tiredness
1.13. Physically comfort babies and infants as appropriate
1.14. Meet the need for caring, consistent and secure care of babies and
infants in a timely manner
1.15. Interact with babies and infants in a planned and spontaneous manner
1.16. Positively interact with babies and infants during normal routines
1.17. Take time to get to know babies and infants, their individual routines,
rhythms, preferences and cues
1.18. Accommodate whenever possible babies and infants individual routines
of daily care, rest and play

13. Assist babies and 1.1. Ensure that pre-sleep activities are relaxing and calming
infants to rest and 1.2. Maintain a sleep routine to relax babies and infants
sleep 1.3. Create an environment conducive to rest
1.4. Follow the babies or infants preferred ‘putting to sleep’ routine
14. Maintain routines 4. Develop routines which are appropriate to the baby's or infants
developmental stage and provide stability and a predictable environment
5. Make changes to activities that support the more important routines of
sleep and meals
6. Monitor for changes in behaviour that suggest changes need to be made
to routines

15. Monitor babies 1. Monitor crying and identify changes or urgency not normally present
and infants for 2. Monitor for typical baby and infant illnesses and their symptoms
signs of illness 3. Take agreed action to alleviate discomfort
4. Consult parents and take babies and infants to doctor or other specialist
if condition deteriorates

16. Change nappies 11. Place the baby or infant in a safe place while organising required items
(diapers) 12. Ensure that the baby or infant cannot fall from the position they are
placed and do not leave them alone
13. Change nappies on a regular basis regardless of whether it is soiled and
check urine colour for dehydration
14. Remove dirty nappy taking not to spread the contents to other locations
15. Wipe down baby’s and infants bottoms in the correct manner and apply
powder and or lotion if necessary
16. Secure the clean nappy in place ensuring it is not too tight or lose
17. Place the baby or infant in a safe place and then tidy up area and dispose
of soiled nappy

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understanding the importance of routines and sleep routines for babies and infants
Understand strategies for helping babies go to sleep
Understand the social development of babies/infants
Knowledge of different games for babies and infants
Understand the care giving practices within different cultural groups
Understand attachment and separation anxiety and appropriate responses
Cultural understanding related to the different types of communication styles to use with babies
Basic understanding of the various developmental stages of babies and infants
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
153
Numbers of emergency services and important phone numbers and what information should be given
Terminal Competency Title: Manage activities for babies and infants
Unit Coverage:
Element Performance Criteria
3. Play with 1.6 Engage the baby and infant in noises and sounds
babies and
1.7 Read stories and name objects and colours and engage their interest
infants
1.8 Provide a safe and interesting area for the baby or infant to roll around or sit
up and explore
1.9 Monitor baby or infant reactions to play environment to ensure the baby or
infant remains interested, challenged but not frustrated
1.10 Play simple games with the baby or infant to involve motor skills and a range
of senses
1.11 Provide interesting toys for them to explore and practice holding things
1.12 Arrange excursions as necessary

4. Supervise 1.4 Supervise babies and infants as closely as required for their ages, abilities, the
activities contexts
1.5 Arrange for babies and infants to play with other babies and infants on a
regular basis
1.6 Maintain the safety of babies and infants at all times and ensure that handover
of supervision is completed before leaving babies and infants

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understanding the importance of routines and sleep routines for babies and infants
Understand the social development of babies/infants
Knowledge of different games for babies and infants
Understand the care giving practices within different cultural groups
Understand attachment and separation anxiety and appropriate responses
Cultural understanding related to the different types of communication styles to use with babies
Basic understanding of the various developmental stages of babies and infants
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Numbers of emergency services and important phone numbers and what information should be given

154
Terminal Competency Title: Bathe and dress babies and infants

Unit Coverage: Hospitality Sector

Element Performance Criteria


13. Prepare bath
Place the baby or infant in a safe place while organising required items
Test temperature of water and ensure water is at a safe temperature
Confirm that towels and all other items required before and after the bath are
available

14. Bathe babies and


Talk to and engage the baby or infant while undressing them for the bath
infants
Lower the baby or infant into the sallow water supporting their head make
sure they wont slip
Gently soap the baby or infant with the free hand
Rinse soap off baby or infant ensuring that no soap enters the eyes
Carefully lift the baby or infant out of bath or wet area and wrap in towel
ensuring that they do not slip

15. Dry and dress the


Gently dry the baby or infant paying attention to underarms, hands and feet
baby or infant
Apply lotions and or powders as directed by the parents
Put on and secure nappy
Put the clothes on while interacting with the baby or infant
Once the baby or infant is in a safe place empty water and tidy up

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Understanding the rights of babies and infants to personal privacy
Knowledge of potential hazards to babies and infants
Numbers of emergency services and important phone numbers and what information should be given
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g. cuts, bur

155
Competency based Modular Employable Skills (MES)

Course Curricula

MODULE
Name: Level 3- Household Infirm Adult Care

Sector: : Hospitality

Code: : HOS 333

Entry Requirement: 14 years of age and above and completion of 5 th Standard and Level 2
Household Elderly Care

Terminal Competencies: To achieve a qualification at this level the trained person must demonstrate
competency in the following:

Specific Competencies
1. Read information and complete calculations for infirm adult
care purposes
2. Discuss charge in a professional and courteous manner
3. Maintain a safe and healthy environment for infirm household
members
70. Meet the dietary and nutritional needs of infirm household
members
71. Feed household infirm household members
72. Care for infirm household members
73. Assist infirm person with exercise routine
74. Bathe and dress infirm household members

Pathway: At the completion of the Level 2 Household Elderly Care qualification a student may enter the
Level 3 Household Infirm Adult Care qualification

Duration; : 150 hours (i.e. 6 hours for 25 working days)

Contents: : Given below

Practical Competencies Underpinning Knowledge (Theory)


Knowledge of weights when determining portion sizes
80. Read information and complete
An understanding of estimation and measurement
calculations for infirm adult care purposes
Knowledge of safe household chemical combinations
81. Discuss charge in a professional and and use
courteous manner Knowledge of health and safety strategies to maintain
safety of self and others when working in a household
82. Maintain a safe and healthy environment
setting
for infirm household members
Knowledge of food safety – safe food handling and
83. Meet the dietary and nutritional needs of storage
infirm household members General literacy for reading and writing
Maths, including estimation, weights and measures
84. Feed infirm household members Knowledge of age appropriate communication
85. Care for infirm household members Knowledge of the causes for behavioural changes in
infirm adults
86. Assist infirm person with exercise routine Understanding of the difference between factual
87. Bathe and dress infirm household members observation and personal interpretations and

156
subjective information
Understanding the importance of empathy and non-
judgemental approaches
Knowledge of basic conflict resolution
Knowledge of and skills in active listening and
assertiveness
Understand safe use of chemicals, cleaning agents,
and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
The difference between hazard and risk
Knowledge of strategies to maintain the independence
of infirm adults
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and
how to ensure the safety of those affected
Knowledge of safe lifting and manual handling
practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical
safety needs of infirm adults
Knowledge of food classification for the major food
groups
Basic knowledge of the characteristics of different
foods and appropriate cookery methods
Basic knowledge of the underlying principles of all
basic methods of cookery
Basic knowledge of the culinary terms commonly
used in association with the required methods of
cookery
Knowledge of the use and characteristics of a range of
equipment used for the required methods of cookery
Understanding of the nutritional needs of infirm adults
at different stages of their development
Basic knowledge of the waste minimisation
techniques and environmental considerations in
specific relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Knowledge of a balanced diet for infirm adults as per
common requirements
Understanding of the need for the frequency of meals
Understanding of the preparation/ processing of food /
diet for infirm adults
Knowledge of high nutritional food / low nutritional
value food
Knowledge of food classification for the major food
groups
Understanding of the principles and practices of
hygiene on working in a kitchen, including suitable
dress
Understanding of the nutritional needs of infirm adults
at different stages of their development
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and
equipment food safety requirements
Knowledge of the emotional, nutritional and physical
157
safety needs of infirm adults
Knowledge of health and safety strategies (prevention
of burns, cuts and choking) to safely feed infirm adults
Knowledge of infection and contamination control
Understanding the importance of a balance between
routines and variation in activities for infirm adults
Understand the social impact of living as an infirm
adult
Basic understanding of the importance of social,
recreational, cultural and spiritual activities for infirm
people
Understand the care giving practices within different
cultural groups
Cultural understanding related to the different types of
communication styles to use with the aged and infirm
people
Factors contributing to an infirm person’s ability to
remain active in the community
Basic understanding of the various developmental
stages of aging
Strategies for supporting the older person’s to
maintain social networks and community involvement
Knowledge of the importance of confidentiality and
privacy
Numbers of emergency services and important phone
numbers and what information should be given
Knowledge of emergency procedures for different
situations
Knowledge of etiquette styles for different situations
Understanding the rights of infirm people to personal
privacy
Knowledge of potential hazards to infirm people
Knowledge of common equipment and aids utilised in
the delivery of personal care to infirm adults
Understand the importance of confidentiality and
privacy
Understand strategies to maintain the self esteem of
infirm adults
Numbers of emergency services and important phone
numbers and what information should be given
The nature of common workplace hazards such as
chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g.
cuts, burns, gas)

Assessment
To achieve the terminal competencies the competency based assessment must be demonstrated against the
performance criteria detailed in each terminal competency.

Resources

Some of the following cookery equipment will be required:

 Weighing and measuring equipment


 electric, gas or induction ranges

158
 ovens, including combi ovens
 microwaves
 grills and griddles
 deep fryers
 salamanders
 food processors
 blenders
 mixers
 slicers
 tilting frypan, brat pan
 steamers.

Some of the following household equipment will be required:


 Refrigerator
 Washing machine
 Mixers and grinders
 Television
 Vacuum cleaner
 Microwave
 Over/grill
 Water purifier
 Air conditioner
 Desert cooler
 Lights and fans
 Immersion rods and geysers
 Miniature Circuit Breakers (MCBs)
 Fire extinguishers
Other resources:
 Cleaning agents
 First Aid Kit
 Support/ Walking aids
 Toiletries
 Commonly used medicines, ointments and aids

Trainer Manual and Assessor Manual.

159
Terminal Competency Title: Read information and complete calculations
for infirm household members

Unit Coverage: Hospitality Sector


Element Performance Criteria
30. Mix toiletry
30.1. Calculate the correct quantities of bathroom toiletries according to
products
product information
30.2. Mix toiletries safely according to manufacturer information
30.3. Use the correct formula of the particular requirement

31. Follow recipes


31.1. Read through recipe and organise ingredients
for infirm
household 31.2. Calculate ingredient quantities based on the number of serves required
members
31.3. Convert recipe measures according to measurement implement

32. Read
32.1. Select newspaper articles that are of interest to the infirm person
newspapers and
stories to infirm 32.2. Read stories and religious texts that are of interest to the infirm person
adults
32.3. Engage elderly in the message/ meaning of the story
32.4. Encourage infirm household members to engage in discussions about the
news article or story message

33. Measure
33.1. Ensure the medicine is not past the expiry date
medical doses
33.2. Read instructions on cough mixture and measure dose according to age
requirements
33.3. Identify the number of tablets required depending on age

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of weights when determining portion sizes
An understanding of estimation and measurement
Knowledge of safe household chemical combinations and use
Knowledge of health and safety strategies to maintain safety of self and others when working in a
household setting
Knowledge of food safety – safe food handling and storage
General literacy for reading and writing
Maths, including estimation, weights and measures
Basic understanding of infirm adults emotional, nutritional and physical needs

160
Terminal Competency Title: Discuss charge in a professional and
courteous manner

Unit Coverage: Hospitality

Element Performance Criteria


26. Demonstrate
1.18. Maintain the privacy, confidentiality and trust of the person
professional work
being cared for at all times
ethics when caring for
others 1.19. Perform agreed activities with care and empathy for the
capabilities of the individual being assisted
1.20. Inform employer/ family member of any problems that occur
during care work
1.21. Communicate information accurately and factually, without
being judgmental

27. Communicate clearly


1.4. Communicate clearly and unambiguously when addressing
household members and specialists involved in the care of the
individual
1.5. Questioning and active listening are used to accurately
determine what your instructions are in relation to care giving
1.6. Clarify details to ensure that care requirements are clear and able
to be met correctly

28. Provide feedback


1.4. Identify unexplained changes in behaviour or emotional state
and inform relevant family members and/ or specialists
1.5. Identify environmental or other external factors that may have an
impact on the psychological and emotional wellbeing of the
individual
1.6. Seek guidance supporting the individual in times of change,
psychological or emotional distress

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Cultural understanding related to the different types of household communication styles
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Knowledge of age appropriate communication
Knowledge of the causes for behavioural changes in infirm adults
Understanding of the difference between factual observation and personal interpretations and subjective
information
Understanding the importance of empathy and non-judgemental approaches
Knowledge of basic conflict resolution
Knowledge of and skills in active listening and assertiveness

161
Terminal Competency Title: Maintain a safe and healthy environment for
infirm adults

Unit Coverage: Hospitality Sector


Element Performance Criteria
2. Analyse and deal 1.17. Identify and assess hazards that may be harmful to infirm adults and
with household discuss possible solutions with family members
hazards 1.18. Ensure railing on staircases to stop infirm adult falling down them
while providing safe and easier access
1.19. Make certain cupboards and doors are easy for infirm adults to open
1.20. Ensure electrical leads and other hazards are removed from the floors
where the infirm adult walks or to move their wheelchair
1.21. Incorporate safe work practices into all household duties

2. Maintain a safe 1.22. Support infirm adult to create an environment suitable to needs and
household preference
1.23. Ensure there are no small objects laying around were infirm adults
are walking or wheels their wheelchair
1.24. Confirm that good lighting is available for infirm adults
1.25. Ensure that items required by the infirm adult are readily accessible
1.26. Ensure floor area of rooms, bathrooms and walk area should be neat,
clean, and dry
1.27. Appropriate aids to support comfort, safety and wellbeing are used

2. Maintain the 1.10. Encourage and support independent action and thinking by the
independence of person with the disability
infirm adults 1.11. Aids and/or equipment to support/assist the infirm person undertake
activities of living independently are sought
1.12. Ensure that infirm people are seated correctly and feel safe in the
vehicle
1.13. Encourage and support/ assist the infirm person to maintain their
environment
1.14. Provide support to promote security of the infirm adult’s
environment
1.15. Adapt or modify the household, where possible, in consultation with
the infirm adult, to maximise safety and comfort
1.16. Monitor the infirm person's inability to undertake activities of living
independently and report to household members

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understand safe use of chemicals, cleaning agents, and pesticides
Use of household fire-fighting equipment
Knowledge of safe pest control methods
The difference between hazard and risk
Knowledge of strategies to maintain the independence of infirm adults
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures, underfoot hazards and moving parts of equipment
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)
Basic knowledge of electrical safety
Basic knowledge of the effects of alcohol/ drugs and how to ensure the safety of those affected
Knowledge of health and safety strategies to maintain safety of self and others
Knowledge of infection / contamination control and strategies to maintain controls
Knowledge of safe lifting and manual handling practices
Assertiveness techniques
Knowledge of the emotional, nutritional and physical safety needs of infirm adults
162
Terminal Competency Title: Meet the dietary and nutritional needs of
infirm household members

Unit Coverage: Hospitality Sector

Element Performance Criteria


16. Identify the 1.21 Ensure infirm people’s nutritional needs are catered and calorie intake is
dietary and sufficient for their needs
cultural 1.22 Identify the requirements for special diets according to instructions from the
requirements of infirm person and / or family members
infirm people 1.23 Identify and meet requirements for specific cultural or religious groups
1.24 Ensure no cross contamination from one food type to another

17. Develop 1.23 Select a variety of suitable foods, meals and menus for the specific
meal plans for requirements of the infirm adult
elderly people 1.24 Identify food groups and food preparation methods to address the most
common diet related diseases and disorders of the infirm adult
1.25 Use food preparation and cooking methods to maximise nutritional value of
food
1.26 Incorporate sufficient choice of dishes for the week
1.27 Ensure food and drink preferences are accommodated
1.28 Ensure meals and snacks are designed to be appetising and attractive to elderly
people
1.29 Cost proposed weekly meals to meet household budget

18. Plan food 1.9 Determine the time required to prepare the food against the time it is required
preparation for 1.10 Identify and organise ingredient requirements of the recipe or meal
infirm people 1.11 Clean down food preparation area and organise kitchen utensils ready for use
1.12 Ensure kitchen appliances are clean and ready for use

19. Prepare 1.22 Maintain safe food handling standards while preparing ingredients
food for infirm 1.23 Prepare ingredients in the manner required and add according to the demands
people of the recipe
1.24 Use the appropriate kitchen implement required by the recipe
1.25 Cook, freeze or otherwise process food according to recipe requirements
1.26 Modify food texture to meet the needs of the infirm person
1.27 Use crockery and cutlery that is appropriate for the infirm adult to hold and
handle
1.28 Place food in an appealing manner in a location that is safe and accessible to
infirm household members

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of food classification for the major food groups
Basic knowledge of the characteristics of different foods and appropriate cookery methods
Basic knowledge of the underlying principles of all basic methods of cookery
Basic knowledge of the culinary terms commonly used in association with the required methods of cookery
Knowledge of the use and characteristics of a range of equipment used for the required methods of cookery
Basic knowledge of the effects of different cookery methods on the nutritional value of food
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of infirm adults at different stages of their development
Knowledge of the safe work practices, particularly in relation to bending, lifting, and using cutting
implements, appliances, heated surfaces and other equipment which carry a risk of burns
Basic knowledge of the waste minimisation techniques and environmental considerations in specific
relation to different cookery methods
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements
163
Terminal Competency Title: Feed infirm household members

Unit Coverage

Element Performance Criteria


50. Prepare infirm 18. Maintain the dignity of the infirm person during the process of feeding
adult for eating
19. Clean the eating area and remove all hazards
20. Ensure chairs or other seating options are safe for the infirm person to sit
comfortably on

51. Provide food 18. Provide food and drink to infirm person that is appropriate to their tastes
and ability and healthy
19. Ensure that the food is safe for the infirm to eat
20. Assist infirm adult to eat, allowing the infirm person’s personal
preferences to determine the speed and amount of food
21. Make sure that infirm person eats a range of food from the meal to
guarantee a balanced diet

52. Tidy up after 11. Make sure that the infirm person has had enough
meal
12. Wash face and hands and ensure clothes do not have food stuck to them, if
required
13. Dispose of leftover food and clean down eating area

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of a balanced diet for infirm adults as per common requirements
Understanding of the need for the frequency of meals
Understanding of the preparation/ processing of food / diet for infirm adults
Knowledge of high nutritional food / low nutritional value food
Knowledge of food classification for the major food groups
Understanding of the principles and practices of hygiene on working in a kitchen, including suitable dress
Understanding of the nutritional needs of infirm adults at different stages of their development
Safe knife handling techniques
Basic knowledge of the hygienic handling of food and equipment food safety requirements
Knowledge of the emotional, nutritional and physical safety needs of infirm adults
Knowledge of health and safety strategies (prevention of burns, cuts and choking) to safely feed infirm
adults
Knowledge of infection and contamination control

164
Terminal Competency Title: Care for infirm household members
Unit Coverage: Hospitality Sector
Elements Performance Criteria
17. Monitor for 1.19. Strategies that the infirm person may adopt to promote healthy lifestyle
changes practices are outlined
associated with 1.20. Physical changes associated with the particular ailment are taken into
the particular account when suggesting different activities
ailment 1.21. Identify and organise opportunities and type of rest according to the
infirm person needs and context
1.22. Utilise knowledge of common problems associated with the particular
ailment when planning routines
1.23. Report changes in an infirm person's care needs to family members
1.24. Report changes in an infirm person's preferences, as a result of a
change in physical appearance to family members

18. Assist the infirm 8. Provide access to resources of interest to the infirm adult
adult pursue their 9. Assist the infirm adult in pursuing their interests
interests and 10. Assist the infirm person to remain in contact with their social network
activities 11. Provide infirm persons with information about community networks
and activities available to them
12. Organise motivating activities in consultation with the infirm, such as
spiritual, religious or humanitarian activities
13. Discuss the exercise routines that have been developed for the person
14. Assist the elderly to complete exercise designed to relive symptoms of
the particular ailment and / or build strength

19. Meet the 13. Maintain the confidentiality, privacy and dignity of the infirm person
emotional needs 14. Encourage, listen to and treat with respect infirm people in their
of infirm adults communications
15. Demonstrate an understanding of the impact of the particular ailment on
the individual's emotional and psychological well-being when
interacting with the infirm person
16. Encourage and support the infirm person's self esteem and confidence to
achieve maximum emotional well-being
17. Show empathy and respect to an infirm person who is emotionally
distressed
18. Support the infirm person who is experiencing loss and grief

20. Support spiritual 8. Demonstrate acceptance of an infirm person's cultural and spiritual
and cultural preferences
pursuits 9. Facilitate the infirm person's continual participation in cultural and
spiritual practices and celebrations
10. Provide the infirm person with information regarding relevant cultural
and spiritual networks available in the community

21. Assist with 18. Accommodate an infirm person's modesty and privacy
toileting infirm 19. Assist infirm people to the toilet in a respectful and safe manner
adults 20. Assist with clothing and or provide physical support, if required
21. Help the infirm person to wash their hands and redress dress
22. Protect the protect the infirm person’s self esteem and privacy when
toileting accidents occur

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understanding the importance of a balance between routines and variation in activities for infirm adults
Understand the social impact of living as an infirm adult
Basic understanding of the importance of social, recreational, cultural and spiritual activities for infirm
people
165
Understand the care giving practices within different cultural groups
Cultural understanding related to the different types of communication styles to use with the aged and
infirm people
Factors contributing to an infirm person’s ability to remain active in the community
Basic understanding of the various developmental stages of aging
Strategies for supporting the older person’s to maintain social networks and community involvement
Knowledge of the importance of confidentiality and privacy
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Numbers of emergency services and important phone numbers and what information should be given

Terminal Competency Title: Assist infirm person with exercise routine


Unit Coverage:
Element Performance Criteria
1 Assist exercise 1.1 Review the exercise routine developed by a specialist and plan out activities
routine in
1.2 Identify community networks that the infirm person may use to support their
consultant with
exercise routine
specialist
1.3 Work with the infirm person to achieve their exercise goals

2 Assist infirm 2.1 Identify and develop strategies to overcome barriers to participation and
person to implement following consultation with the infirm person
remain
2.2 Support the family in their endeavours to facilitate community integration of the
actively
infirm person
involved
2.3 Support socializing during exercise routine

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Understanding the importance of a balance between routines and variation in activities for infirm adults
Understand the social impact of living as an infirm adult
Basic understanding of the importance of social, recreational, cultural and spiritual activities for infirm
people
Understand the care giving practices within different cultural groups
Cultural understanding related to the different types of communication styles to use with the aged and
infirm people
Factors contributing to an infirm person’s ability to remain active in the community
Basic understanding of the various developmental stages of aging
Strategies for supporting the older person’s to maintain social networks and community involvement
Knowledge of the importance of confidentiality and privacy
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Numbers of emergency services and important phone numbers and what information should be given

166
Terminal Competency Title: Bathe and dress infirm household members

Unit Coverage: Hospitality Sector

Element Performance Criteria


16. Prepare bath
Test temperature of water and ensure water is at the temperature preferred by
the infirm person
Confirm that towels and all other items required before and after the bath are
available

17. Assist with


Protect privacy and modesty while assisting the infirm person to undress
bathing
Assist the infirm person to get into the bath safely or to stand still in best
location for safety
Gently soap and sponge down the infirm person and encourage them to relax
and feel safe
Rinse soap off ensuring that no soap enters the eyes
Carefully assist the infirm person out of bath or wet area and provide towel
ensuring that they do not slip

18. Assist to dry and


Gently assist where required in drying the infirm person
dress the infirm
person Apply lotions and or powders as directed by the infirm person
Assist the infirm person to put on clothes while interacting with them
Help them do up zips and buttons and laces as necessary
Once the infirm person is away from the wet area empty water and tidy up

Essential Knowledge to apply processes that require a range of well developed skills
where some discretion and judgement is required
Knowledge of emergency procedures for different situations
Knowledge of etiquette styles for different situations
Understanding the rights of infirm people to personal privacy
Knowledge of potential hazards to infirm people
Knowledge of common equipment and aids utilised in the delivery of personal care to infirm adults
Understand the importance of confidentiality and privacy
Understand strategies to maintain the self esteem of infirm adults
Numbers of emergency services and important phone numbers and what information should be given
The nature of common workplace hazards such as chemicals, bodily fluids, noise, lifting heavy objects,
work postures and underfoot hazards
Knowledge of remedial action in case of accident (e.g. cuts, burns, gas)

167
Skills Development Initiative for Clusters
(Domestic work/Household Assistant)

Technical Workshop
on
Competency Standards and Training Module Development

List of Participants

Government of India

S.no. Name Organisation and Address Tel & Email


designation
1. Mr. Des Raj Deputy Director 23710446
General, DGET, MOLE des.raj@nic.in

2. Mr. Pranav Deputy Director of 23766337, 9911138178


Chaudhari Training, DGET, prnv.chdhry@rediffmail.com
MOLE
3. Mr. J.N. Rai Board of Tech. 27326030, 9818329088,
Education rbtettedelhi@nic.in

4. Mr. S. P. Singh Controller, Board of 27326030, 27323161


Technical Education, 9810644812
Govt. of NCT of Delhi,
Dept of Training &
Technical Education

5. Mr. Ram Gopal Training Branch Pitampura 27321024


(Functional Group, ag1972.500@rediff.com
HQ), Directorate of
Training & Technical
Education

6. Mr. Anil Gupta Directorate of Training 27321024, 9868173619


& Technical Education

7. Mr. Yogesh K. Directorate of Training 22579532, 9868896402


Sharma & Technical Education Yogeshsharma06@gmail.com

8. Mr. D.P.S. Verma Principal, Directorate of 24351667, 9818022219


Training & T echnical
Education

9. Mr. S. Augusthy AIT (Exam), 27327771, 9971949859


Directorate of Training
& Technical Education

10. Mr. R.S. Solanki A.D. (Trg.) Directorate 27321024, 9811909305

168
of Training & Technical
Education

Training Providers

S.No. Name Organisation and Address Tel & Email


designation
11. Mrs. Arun Grover Director, Jan Shikshan EE-Block, 27636181
Sansthan, Prayas Jahangirpuri 9868987498
Delhi 110033 arugrove@rediff
mail.com

12. Mr. Harish Sahay Director, Prayas Institute of 59, Tughlakabad 9818677125
Economic Empowerment Institutional Area Sahay2005@redi
ffmail.com

13. Ms. Piyali Sen Prayas 59, Tughlakabad 65664991,


Institutional Area, 9811585673
N.Delhi – 62

14. Mr. Sanjeev K. Singh JSS Prayas 9250238639

15. Dr. (Mrs.) S. Gupta JSS Prayas Jahangirpuri 9810716334

16. Sr. Leona Domestic Workers Chetanalaya, 9-10 9312473428


Federation Bhai Veersing 011-65254388
Marg, r.ranjita@gmail.c
New Delhi 110 001 om

17. Ms. Jyoti Ekka Domestic Workers Chetanalaya, 9-10 65254388


Federation Bhai Veersing
Marg,
New Delhi 110 001

18. Ms. Mukti Roshni Domestic Workers Chetanalaya, 9-10 65254388


Federation Bhai Veersing
Marg,
New Delhi 110 001

19. Ms. Kuku S Kumar Head, TMI Academy of E-4 Defence 9810011848.
Travel and Tourism studies, Colony, New Delhi md@travelmatei
ndia.net
20. Mr. Anish Slath Institute of Hotel Pusa, New Delhi - 25841411,
Management 12 9212300772
anish-
slath@indiatimes
.com

169
21. Mr. Yogesh Mathur Sr. Lecturer, Institute of Qutab Institutional
Hotel Management and Area, New Delhi
Catering

22. Mr. B.S. Negi Principal, ITI, Sirifort & ITI GNCTD 9868851980
Malviya Nagar, D.T.T.E

23. Mr. F. Lakara Nirmal Sewa Samiti M-8 South Extn.- 26251262
II, 44.D.49, New
Delhi

Resident Welfare Associations

S.No. RWA Name Address Phone no.


24. Kailash Residents Mr. Vijay Sharma, Senior K-20 Kailash 9818517313
Welfare Association Research Officer for Colony, ND-48
Scientific Tools - BARC &
IAEA (+Gen.Secretary)
25. Avasiya Kalyan Samiti, Mr. Madan Lal 2/200 9818053119
Dakshinpuri Extn. Dakhinpuri
extn. Near
Virat Cinema,
behind police
station, N.D.62

26. Malviya Nagar Mr. Mandhir Dogra 26672936,


Residents Welfare 26681366
Association

Experts

S.No. Name Organisation and Address Tel & Email


designation
27. Ms. S. Ganesan Deputy Director of 10 Alandur Road, 044 22500256
Training, National CTI Campus, 09884711382
Instructional Media Guindy, Chennai 600 sakthiganesen2000
Institute (NIMI), 032 @yahoo.com
DGET, MOLE

28. Mr. S. Mathivanan National Instructional 10 Alandur Road, 044-22500248,


Media Institute (NIMI), CTI Campus, 22500657,
DGET, MOLE, Guindy, Chennai 600 9384765446,
032 24765446

29. Mr. Sairam Manager, ICRA Chennai 09940072696


Management Sairam.m@imacs.in
Consulting Service

170
Limited (IMACS)

30. Ms. Sarala Gopalan Expert 138 Vasant Enclave 26151065,


New Delhi 110057 9350294044
saralagopalan@gma
il.com

31. Mr. Ashok Kumar FICCI 23765083


9868126064
ashok1947@nic.in

ILO

S.No. Name Organisation and Address Tel & Email


designation
32. Ms. Akiko Sakamoto Skills Development Core 4B, India Habitat 011 24602101 (ext.
Specialist Centre, Lodhi Road 263)
sakamoto@ilo.org

33. Ms. Reiko Tsushima Gender Specialist Core 4B, India Habitat 011 24602101
Centre, Lodhi Road tsushima@ilo.org

34. Ms. Belinda Smith Consultant, ILO Core 4B, India Habitat 011 24602101
Centre, Lodhi Road belinda@smithcom
yn.com.au

35. Mr. Rit Chandra Consultant, ILO Core 4B, India Habitat 011 24602101
Centre, Lodhi Road rit.chandra@gmail.
com

36. Ms. Ria Mukherji Consultant, ILO Core 4B, India Habitat 011 24602101
Centre, Lodhi Road ria_mukherji@hotm
ail.com

171