Reference: ILC5232766

Number: QSM30041

27 May 2019

Mr John E Cornford
13B Payne Street
MILBANK QLD 4670

Dear Mr Cornford,

Claim Investigation
This letter concerns your claim received on 13 February 2019 in respect of the following
condition(s):
 LEFT ANKLE

To assist DVA to process this claim as quickly and accurately as possible, additional information
is required from you. This letter outlines what is required.

Please provide the following information by 24 June 2019.

Diagnostic and medical information

Imaging
I refer to your claim for LEFT ANKLE, I have been unable to establish a diagnosis for your
claimed condition based on the available evidence. For diagnostic purposes please arrange for the
imaging to be performed through your General Practitioner.

Please ensure a copy of the radiology report is provided to the Department as soon as practicable,
you are not required to provide the actual films taken.

I cannot proceed any further with your claim until I receive the requested information.

You can provide this information by:

 uploading the documents to your DVA MyAccount
 emailing a PDF version to primary.claims@dva.gov.au

Email: GeneralEnquiries@dva.gov.au
Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998 – your nearest capital city Page 1 of 2
  mailing to: Department of Veterans’ Affairs
GPO Box 9998
Your nearest Capital City
 visiting a DVA Veterans Access Network (VAN)

If there is anything you would like to discuss, please phone me on .

If you do not provide this information

If you cannot provide this information by 24 June 2019, please contact DVA and discuss the need
for further time.

Further assistance
For ease of access, you can manage DVA claims and services through the Department’s online
service portal, MyAccount. To create an account, or to obtain more information about online
services, please visit: www.myaccount.dva.gov.au.

You can now choose to receive your claim correspondence electronically by selecting your
preferred correspondence method next time you log into MyAccount.

If you have any questions you may email them to primary.claims@dva.gov.au with reference
number: ILC5232766. Additional information is also available on the DVA website. If you have
any difficulties accessing or downloading any of the material mentioned in this letter, please
contact DVA and a copy can be forwarded to your DVA MyAccount, email or home address.

Yours sincerely,

Matthew
Delegate
Position Number: 62224314
Telephone Number: 03 9284 6880
Extension: 440880

Email: GeneralEnquiries@dva.gov.au
Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998 – your nearest capital city Page 2 of 2