teleCommunications

Comarch BSS Suite

Comarch’s Strengths in BSS
Full Suite of In-house Developed Products
Products within the Comarch BSS Suite have been designed and devel-
oped in-house, meaning you can count on shorter delivery times, as well
as better quality and more secure deployment, when compared to big
vendors that arose as a result of mergers and acquisitions.
Unified Data Model and Product Catalog
All BSS products are based on a unified data model for reference data
and product catalog. This provides you with a short time to market, while
facilitating system management and configuration.
Large Amounts of Data, Exceptionally Efficient Processing
Engine
Mass and real-time rule-based data processing is the core of our compe-
tences. This includes service agnostic and multi-industry rating, charging
and billing.
Customizable Business Process Flows
There are no limits to workflows and business processes, as they are configured
in the development or implementation process. You are able to reconfigure
business processes and workflows to suit your particular needs.
2 3
Comarch BSS Portfolio brief
Billing, CRM & Self Service – The Comarch BSS portfolio con-
sists of extensive core elements, such as Billing, CRM and
Self Service.
Utilizing CRM for Telecoms, you can interact with your custom-
ers more effectively, increase sales, and automate key sales
and marketing processes.
With Self Service, you will see considerable cost sav-
ings and quickly expand into the e-commerce and portal
environment.
Following numerous successful implementations at many Com-
munication Service Providers (mobile, fixed line and ISP pro-
viders), Comarch Convergent Billing supports a wide range
of processes around core functionalities, such as charging
and billing, mediation, payments processing, dunning, G/L in-
tegration, reporting and many more. All of these are available
for all types of services.
The Comarch BSS is built around a Unified Data Model and
Product Catalog, and provides customizable processes con-
trolled by Business Process Management.
Managing Your Business Performance
The main goal of Comarch Performance Management for Busi-
ness is to collect information relating to the critical distributed
measures of your business and BSS platform in a single loca-
tion, and manage alarms associated with thresholds defined
for such measures. It provides you with the ability to support
your company in internal performance management activities.
It also offer the possibility of using and building dashboards
for multiple levels of management, providing a broad view
over all business-critical processes inside the BSS platform
and other domains.
Solutions on Comarch products
Comarch solutions consist of multiple products, which can
fully support you in numerous areas, and which are designed
individually to suit your needs according to your particular
business type:
The solution for mobile operators includes many tools
necessary to run a mobile business, in the following areas:
convergent billing, interconnect billing, CRM, partner relation-
ship management, revenue sharing, roaming and voucher
management
The solution for fixed and broadband operators provides
business and operational support in areas that are the main
focus for this type of operator, including CRM, convergent
billing and interconnect billing
The solution for MVNEs provides the platform for mobile
operators to support multiple MVNOs.
The solution for MVNOs provides a BSS platform for MVNOs
and integration with MNOs
The solution for wholesale departments streamlines the
activity of wholesale divisions in their most important busi-
ness areas of agreement management, buy and sell rate
management, billing and settlement management, financial
management, reconciliation, business performance manage-
ment, as well as PRM
The solution for multi-service operators provides full sup-
port for triple- or quad-play operators, including convergent,
service-agnostic BSS products dedicated to delivering multiple
services over multiple networks and technologies
The solution for satellite ISPs is a dedicated set of BSS
products for operators, providing Internet access with the
use of satellite technology
The solution for M2M is a platform that can be added to the
existing MNO infrastructure. It supports operators with tools
for mass operations on SIM cards, integration with inventory,
a self service portal and B2B gateway
The solution for WiMAX ISPs is based on a compact BSS/
OSS/CRM product that helps to quickly initiate operations,
based on a proven and ready-to-use solution
The solution for ISPs and VoIP Operators is based on
a compact BSS/OSS/CRM with AAA, billing, customer manage-
ment and network management features typical for such
businesses
The solution for content providers and IPTV operators is
based on a compact BSS/OSS/CRM with AAA, billing, customer
management and revenue sharing functionality
Products. Services. Competences. Many business layers. Various business processes.

Subscribe interact self manage collect

B2C B2B
CRM
PRM
Convergent Billing Subscriber
Interconnect Billing end user
Products

Self Service
Wholesale Billing
Service Activation
Revenue Sharing Subscriber Corporate Operator – Cash Desk
Operator – Reseller Operator – CSR Telco Admin Employee
Roaming Billing
Voucher & Top-Up Management
B2B Gateway

Front office
Billing Mediation Self Service
Point of Sale CRM Payment Collection
Individual Corporate

Billing | CRM | Self Service

Direct integrations
SOA integrations
Business Process Management
Services, Architectures & Competences

Billing Marketing and Wholesale Interconnect

Performance Management Managers Sales Managers department Billing Managers

Service Oriented architecture Operator’s

systems
Central Product Catalog Managed Services
Product Catalog
Master Resource Management Data Center
Convergent Billing Wholesale Billing DMS/Archive
Master
Service Oriented Architecture Hosting Rule-based processing Resource Revenue Sharing Inventory
Management

Back office
Real-time and batch rating
Interconnect Billing
Deployment Optimization Collocation MNP
Statements and settlement statements
Bill formatting and invoicing
Routing optimization, LCR Payments
Payments collection & dunning
Business Process Reconciliation GL
A/R premises, Subledger Management
Integration | Implementation Transformation Operations Customers, contracts,
history, balance
A/R premises, Subledger Data
Warehouse
Partners, contracts
Voucher & Top-Up Management Invoices Printing
Performance
Vouchers generation and logistics
Selected Comarch customers Management for
Business B2B Gateway Partner’s IT
Top-Up Management Web Services
systems
Auchan S.A., France (Business type: MVNO): Convergent Bill- Polkomtel S.A., Poland (Business type: Mobile): Interconnect

Network Integration
ing, Customer Management, Business Process Management, Billing
Content
3arts, Dealer Care, Self Service Billing Mediation Active Mediation Service Activation Connectivity Providers
Promonte GSM, Montenegro (Business type: Mobile): Turn-
Bite, Lithuania (Business type: Mobile, ISP): Convergent Bill- key WiMAX deployment
ing, Interconnect Billing, Customer Management, Business Pro-
cess Management, Comarch Billing Mediation, Comarch Ser- Telekomunikacja Polska S.A, Poland (Business type: Fixed,
vice Activation, Self Service ISP): Convergent Billing, Interconnect Billing
Fixed,
IP, IMS, NGN Mobile
Bouygues Telecom, France (Business types: Mobile, ISP): 6GMOBILE, the Netherlands (Business type: MVNE, MVNO): Bill- Cable

Revenue Share, Business Process Management, Self Ser-
vice (for partners)
OnePhone Deutschland, Germany (Business type: Mobile):
Convergent Billing, Interconnect Billing, Billing Mediation
ing & Customer Management System with real-time, Intercon-
nect Billing, Corporate Self Care, Billing Mediation, Service Acti- Multi-Service
Network
vation, Resource Management Repository, B2B Gateway

4 5
B2C – relationships with customers
CRM for Telecoms
Modern and user-friendly customer relationship management
system for communications service providers (CSPs), helping
understand and effectively fulfill their customers’ needs
Increased automation of selling and marketing processes,
campaign management, contact management, sales
management
Order management, loyalty programs, single customer view
Convergent Billing
Rating, charging, billing and invoicing of any services offered
using custom defined business rules
Convergent, service-agnostic, real-time and batch billing
Support for wireless and wireline networks; IMS, Diameter,
SIP, SS7
Self Service
Enables CSPs to reduce customer service costs and
increase customer satisfaction
Expansion into e-commerce and portal environment
Private and corporate customers, web, Voice and USSD
channels
Service Activation, Provisioning
Cross-network provisioning, transaction management
Many adapters are ready-to-use
Active Mediation
Connects the network to the billing system
Enables real-time controlling of voice, data and content
services in any billing system with a real-time charging
interface
Support for wireless and wireline networks, IMS, Diameter,
SIP, SS7
Billing Mediation
Filtering and loading service usage data from network into
your billing system(s)
CDRs unification, conversion, de-duplication, flexible
configuration
Roaming Billing
Inbound and outbound roaming billing
Supporting CAMEL, TAP/RAP, NRTDE, RAEX
Simplify interactions with roaming partners and clearing
houses
Roaming credit control functionality compliant with EU
regulations
Voucher & Top-Up Management
Voucher generation and logistics
Top-up management
Integration with IN and billing
6 7
B2B – relationships with business partners
and content providers
Interconnect Billing
For service providers who have interconnection points with
other operators
For any service that requires inter-operator settlements
Statements and settlement statements
Least-cost routing, traffic and financial reconciliation
Billing, discounting, A/R premises and interfaces to G/L
Wholesale Billing
Supports wholesale-specific business processes
Buy and sell rates, statements and settlement
statements
Routing optimization and routing configuration
management
Traffic and financial reconciliation, dispute management
Billing, discounting, A/R premises and G/L integration
Revenue Sharing
Enables managing partner relationships, settlements and
revenue sharing
Billing, rating and rule-based processing, long service
delivery chains
Revenue and cost sharing for traditional and non-traditional
services
Self Service
Web self service for partners
Access to partner data, financial documents and
configuration
Billing Mediation
Filtering and loading service usage data from networks
and partners into your billing system(s)
CDRs unification, conversion, de-duplication, flexible
configuration
B2B Gateway
Allows exposing IT system features to third parties
Secure and easy integration with new partners and content
providers
PRM
“CRM for partners”
Managing relationships with partners and content
providers
Integration, Implementation & About Comarch
Transformation
Comarch is a leading global supplier of key industry standard
During integration, implementation and transformation projects compliant software solutions and services for telecommuni-
Comarch provides a set of products for Master Data Manage- cations service providers. One of the company’s fundamental
ment, integration technologies for Service Oriented Architectures distinguishing factors is our focus on the flexibility and con-
and architecture optimization techniques. figurability of our solutions, which are developed in-house and
customized to suit the specific needs of our customers. Our so-
Central Product Catalog lutions are business driven, and have evolved since the com-
Simplifies management of distributed product catalogs pany’s inception in 1993, based on customer demand. With 17
Business- and resource-oriented years of experience, Comarch is expert at the design, imple-
Product and service lifecycle management, market and mentation, as well as integration of our solutions and servic-
geographical segmentation, sales channels interface es. We are proud to work with customers from four different
support, inventory integration continents, including some of the market’s largest players,
Offers creation and bundling such as T-Mobile International, Vodafone Germany, Telefóni-
ca O2 Germany, as well as MVNO operators such as Auchan
Master Resource Management Telecom, France. Comarch’s unique and cost-effective solu-
Allows migration of BSS resources from financial/logistics tions allow our customers to provide the highest quality of ser-
system to more specialized system vice to their markets, ensuring their clients’ satisfaction and
SIM, MSISDNs, handsets repository, resource history, continued patronage. The satisfaction of Comarch’s custom-
resource lifecycle management, logistical support, number ers has always been the strongest confirmation of the quality
management, number portability of its solutions in the areas of billing and inter-partner settle-
ments, as well as management of telecommunications net-
Service Oriented Architecture works and services. Comarch’s solutions for telecom opera-
Products integrated with SOA tors are intended for Fixed, Cable and Broadband Operators,
Modular architecture and open interfaces Mobile Operators, Wholesale Departments, MVNO/MVNE Ope-
No black boxes rators, ISPs and VoIP Operators, Content Providers and IPTV
Usage of commercial and open source technologies Operators and Satellite Service Providers.
Deployment
Business Process Analysis (BPA)
Project Management
Design, Deployment, Integration
Testing and Documentation
Migration and “go-live” intensive support
Optimization
Architecture re-design, dedicated architects for
customers
Systems unification and migration
Support in business model transformation
Operations
Managed Services:
• From simple system support to full managed services
model
Data center services
Hosting of applications - hosting and SaaS
Collocation
Comarch Headquarters Comarch Inc. Poland
Al. Jana Pawla II 39 a 10 W 35th Street Bielsko-Biala, Wroclaw,
31-864 Krakow Chicago, IL 60616 Gdansk, Katowice, Krakow,
Poland United States Lodz, Lublin, Poznan, Warsaw
phone:  +48 12 64 61 000 phone: +1 800 786 4408
fax:  +48 12 64 61 100 fax: +1 800 684 5916 Austria Kirchbichl,
e-mail: info@comarch.pl e-mail: info@comarch.com Wien
Belgium Brussels
Comarch AG China Shanghai
Chemnitzer Str. 50 Finland Espoo
01187 Dresden France Lille,
Germany Montbonnet-Saint
phone:  +49 351 3201 3200 Martin,
fax:  +49 351 438 97 10 Paris
e-mail: info@comarch.de Germany Dresden,
Frankfurt/Main
Düsseldorf
München
Panama Panama City
Russia Moscow
Switzerland
Buchs
UAE Dubai
Ukraine Kiev,
Lviv
USA Chicago
Vietnam Ho Chi Minh City

www.telecoms.comarch.com
www.comarch.com
www.comarch.pl
www.comarch.de
www.comarch.FR

Comarch is a leading Central European IT business solutions provider specializing in forging business
relationships that maximize customer profitability while optimizing business and operational
processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and
applied to our software products. These products incorporate highly sophisticated IT solutions for
businesses in all vertical sectors. Comarch has a multinational network of offices employing over
2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

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EN 2010-10