Annual Maintenance Contract

Safal Computer Systems

115, P.H Road, Chennai – 84.
Ph : 8240398, 8206074. Fax : 8255180
E Mail : support@safaltech.com | Web : www.safaltech.com

Name of the Customer : No. of machines :

Agreement Date : Peripherals :

Expiry Date : Others :

 MAINTENANCE AGREEMENT TERMS AND CONDITIONS

A. GENERAL TERMS AND CONDITIONS

1. Maintenance charges are payable in advance. In addition to the annual charges , any
local taxes, such as sales tax etc. may be levied at the time of signing the contract
may be charged at actual if applicable.

2. This agreement is initially for a period of one year commencing from the date of
payment of maintenance charges.

3. No work shall be undertaken on Sunday, Safal Computer Systems holiday and

beyond office hours of company except by prior arrangement and at additional
charge to the customer on a "Per Call Basis" at the standard rates currently in effect
then.

4. Safal Computer Systems shall provide the following services:

Preventive maintenance based on the specific need of each unit of the equipment as
determined by company , including fabrication, necessary adjustments and
replacement of unserviceable minor parts. Unscheduled on-site remedial
maintenance, on request for repairing functions including reasonable
replacement of unserviceable parts. The parts replaced will be new parts or parts
equivalent to new in performance. These parts shall be furnished on an exchange
basis. The removed parts will become the property of Safal Computer Systems.

5. During the period of maintenance agreement the machine will not be relocated (or)
transported without permission from Safal Computer Systems, And on such condition
company reserve its right to terminate this agreement forthwith. On such termination,
Company shall have no obligation or liabilities arising out of this agreement and the
customer shall have no right to claim any refund or compensation.

6. The customer shall provide full and free access to machines to provide service
thereon.

7. The obligation of Safal Computer Systems under this agreement excludes.

 Any major upgrading of the machine.

 Any major failure of Hard Disks and monitor picture tubes.
 Any work external to the machines, such as maintenance of non Safal
Computer Systems attachment, accessories etc.
 Repair of malfunction or damage due to accident, transportation, neglect,
failure due to use of non-standard electrical power, air-conditioning or
parts, Works due to alteration in machines by persons other than Safal
Computer Systems personnel.

8. This document constitutes the complete and exclusive statement of this

agreement between the customer and Safal Computer Systems and this
agreement supersedes all proposals written or oral and all other
communications and prior agreements between the parties and relating to the subject
matter of this agreement signed by both parties.
B. TECHNICAL TERMS AND CONDITIONS

1. NMC shall not cover the replacement of components or parts but will be limited to
preventive and diagnostic calls meant for the repair of the machines.

2. Under NMC the cost of replacement of parts or components needed for repairs shall
be borne by the customer at actual. An estimate of such cost will be provided by Safal
Computer Systems. The customer is free to by these parts or components himself
and make it available to Safal Computer Systems or may ask Safal Computer
Systems to arrange for these procurements.
Under the NMC Safal Computer Systems may replace minor components to repair
the machine without any cost to the customer at its own discretion.

3. Safal Computer Systems is not responsible for any machine problem such as
machine hanging, slow speed due to Software's, Virus problem and any major failure
of Hard disk drive, monitor picture tubes and Printer Heads.

4. Safal Computer Systems engineer may be allowed to take the faulty component to
the Test and Repair Center for due repairs if the need arise.

5. Equipment which have crossed the MTBF (Mean Time Between Failure) shall not be
considered for AMC.

6. Safal Computer Systems will provide Preventive Maintenance Service call for every
month.
 MAINTENANCE AGREEMENT - Customer Copy

Customer Name and Address Agreement No

Date

AMC Type / New / Renewal

Expiry Date

Sl No. Configuration Details AMC Charge

Total

Agreement Period : From : To :

Signed on behalf of customer Signed on behalf of Safal Computer

Name : Name :

Date : Date :

Signature : Signature :

The detailed terms and conditions on the reverse are a part of this agreement.
The customer acknowledges that he/she has read this agreement, understands it and
agrees to be bound by its terms and conditions
 MAINTENANCE AGREEMENT - Safal Copy

Customer Name and Address Agreement No

Date

AMC Type / New / Renewal

Expiry Date

Sl No. Configuration Details AMC Charge Remarks

Total

Customer Signature with Seal For Safal Computer Systems