systerll.

ffi, }+grl4s
-thr ue--e+,Fr€
-t&.a+.rvad
t"' ,, ',,,:,
,:1 ffi nFifuy1u +14 +imc ,fuator.,.of *.&i&=i'

bgrl;* b. , '+son-univeitig is consiffitfie purCFase-br a n-ew 6u'* to irirl',

'
t t"r#ii Gti,oents and staff to tocatioRs where univelsifiunctions are
,
'.iivlzlvq..:. ,,',,;,,:i ;:i : ,i .,.-.'
:.
,)
ffy?{ +(
#Yf, +l{''.'gd
.eonclueted. lne iotal
ueted. The total clistanq-q;
distanee;'travelled_9ver'the
travelled gverlhe H4s""tfive:,years
| -- ffi'^ , ,-",€u, shown in TABLE aftl
)ryVz.Pw a a; *" F:
va\iddre 4 ..= .'-
,ryY.\Y, , ,. TABLE Eb

T"*t"taS* nce covered {oFer@S}

i. ifi,' (km) ( iiJ

w
w
2004
2005
3000
4000
96oCI
bgbc, 3e4o
2006 3400
sAgb 2007 3800
^L&a'
31,|+0
b6eg 2008 eTnar
r,, t u'

z{&?s
--

i. Forecast the distance travelled for 2009 using q 2-year

moving average. Determine the MAD.
,g::J
v''j
..: _- ,i,.,t.;. ,. - , . ri- [3 marks]
-: -?
nr
'_ _, ,1.r,: .. -i..I j,"
<ft

lt- Forbcast the distance travelled for 2009 using a weighted

2-yegr moving average with weights of 0.4 and 0.6. The
weight of 0.6 is for the more recent year. Determine the
MAD.
1r A?d3 4 LLgn> + t6L?1@)
{s ftD
-/ Fl\O
fofl = o,
[4 marks]
I
-
? 91AA
fra
=ta,a (?aoil + o'b tK&V t > 3L4o
?ot -- [, ,rr t Aoo) + o 'L ( g+oD) J/ r = 3L4o
Yra --to'A {-?nool'i tlii 'roodli | =
s6oo
 travelled for 2

, '-- marKsl=ff-'?
CompareQe''answb1slopart(i),(ii)@(iii).ldentifythe..i
''+r
most accuiitei forecast and justify'your f,_nswer. ' ,:l
:!- -- ++:--

rB! 1lr^€
1{rJ r vr

--WA
Fo* w)
= 9{oo
Fz: s. ?r*oy t O'E {3+ Oo -'6aCI)
- <A(D
J IJT

f-
fn* a t,.'A * h'9 LBBoa -
5 4t>v
sw)
362{ - -\
*35'Ls)
{(oa o'g (z1oo
1

> '36 0e-5

ff1pp ' \5t-9l5

-- go€

- tXc $t t+ ocaxzt\e = 2' gar Moirg avew(le

I
ir,)
NVan Abglwt< DcpratDta - tlv
tdas+ A

3
 AS

is method, outliri

'.e fluoj*
F&; Cu.'rffi'I

li*-
li€_ uq;e t
s{ic1${!
ii-:=-J.-=4
'i 'A,D
i {{,s

Manjoi Tronoh Pusing

Fixed Gosts(RM) 30000 60000 1 10000
"
Variable Costs(RM/unit) 75 45 25

Determine:

The mosi economical locatibn for an expected

volume of 2O00 unit6 per year and the expected

13 marksl

The cross-over points and the range of output that

would enable each location to have highest profits.
i"
[6 rnarksJ

c- ex$lain thb significbnbe'of the iross-overpoints for the locations

in part b(ii) and idehtifo factors that may change the position of
 ;, -, )j.!zlur.{r. }Frlar{?rri!*ii::ti{r{.-4;iffi

Choo€e"JSO {! tssues
=be quality
procedure to i

hadiffi:[llustrateeachot'tbptools,...=5==n.j.=€'.,
", ',., ----=- ' -- 'i :. --::-.
. . . -' ,.. l- .
"
:=- - :.::- .::|;j'
.i... l. A photocopy machine,,encounters frgquent paper jams.,. - :r: -':
:
_=. 'j

.'= SolutionB to+g? problem may worf at Ertain times but' # .

may not*or@r1hertimes. users are shen confused as'

.-: _
€'
:_:
to how to fix tlGTroblem. .:,---
-=

il. In a manuTacturing process,a productiin engineer wants

to investigate if there is a relationship between the
production iate and the number of defectives detected
t l'-^-e v't
during an inspection. ' ,_ {1:r,,.

As competition is increasing, the management of a fast

k-,= C<aU;r^ai$
food restaurant is looking for ways to maintain its
competitive edge. The managdr wants to study possible
improvements to the-proeess oT its drive{hrough window.
- .-" iv' A
,', '-if' ii;'j, ,
hotel receives increasing customer complaints on
-,_ fr ncoVK ' various issues pertaining to food quality, service quality,
Y/ '..'-v hygiene practices of employees, faulty furniture and
fixtures, inadequate lighting along corridors, security'
j ,-rj,'anrl
i; concerns and many others. As resourceS are limited, the
"-'*'otr*firEd5il.f:'
r+*.;U D!4 5 {:'^ri"r- hotel operator is figuring out which problems should be
+1 c*\td7{'3<d r-S
wfrd'"ov bpgA tackled in 'order to significantly reduce customer
" 14* n 5t4'14
complaints + 6;-"c-ha vY
* i;"j- ,r,77n^ {'a*fu* (-c\tav)
(rrh>t ,[.**'l L]d
pnpr\ioh.fi{ 4.a.vak\l
' obscvv6+r4rr arv.- afttibtitcr,
Yt se*e*|'tt cou**Vd i'( ' a!
-A+4ed /unr+-; ;{t[*,iy*
- Aa\ .,.rtrn {hC no' }d'6n"#a"Gwi#1 4 al 'u"''
* 4rffm! sfi'i"'b"f(

- iHl*" ;::'l Yrf'Yffi*xft' r o d4et-s

Fr vrtf+ al auf-Vul'
 $'__of ,eisht .d@i"
..-: ln
:::.
€gl six was usbd@

. --
-TSarnple Sample MeaI (g) Sample Ran@,
:--
:... (g)

-===1 15.80,g
'. ..:,g
'n
-.::.. 16.10:-=- 66
lr.JO 'e'E
.e
3 16.08' b.oa

4 15.95.: 0.15
5 16.12 0.42

6 16.18 0.23

7 15.87 0.36
B 16.20 0.40 5a

Average 16.03 0:305 t\='' L

:,

o / i. Determine the control limits for the X-bar chart and R-

\^cL -- t*A[a.305) chart of the process.
_@ lCi- ;-'(Ero,- 0'Ur3&'9oS) a lS'Eg
-- 0. 6\ -nt' ALV = rb.o) + o.Ak1tO 409 - t6'lfimarksl
ii. Draw the X-bar chart and R chart and plot the values of
the sample means and ranges.
\)Lv, * [4 marks]
')4 r-
il1. "btIJ*Glcharts in part utiil,trscuss on theprocess
'stability.-' )
' --aaLz"- r''
.

[2 marks]

6
 ar
,methods

[2marks]

ii. The optimal value of the objective function.

[2marks]

c_ Compvision Sdn. Bhd. rnanufactures two

models of
minicomputers,,44 and 85. The firm employs '!9j99!!'"iun",
working 2000 hours each month, on its assembly line.
Management has decided the technicians should be utilised for
the full 2000 hours of their ryLt - [gurs
Xvorking ,I-, for next month's
operations. To assemble each A4 and 85, 20 labour hours and
dct \c,b. h'- 25 labour hours are required respectively. The company has set
the target to assembte a minimu@ and 15. units
of 85 next month. Each unit of and t"?, *"' give a
frl Qg ot
RM4,B00 and RM5,200 respecliVely. Determine the most
profitable number of 44 and 85 the company should produce
next month. po.F t .::
md.x A%a?-, + ri wTz-
[11 marks]
I Eo'Y, + >e 7 s >/ )a oo@

?L1)7 \o

,lL ,
/It
\0 8&'1c11)
7
c\}n\ffi ry1 /
t'i.
i)
 r,,=-"= *f* u* g mallnin_ stFitfties
*eig.
1",,*-Explg!n why t.xiT€nd.4€a..*g+tqffi,--mffoasry
a}E=C-ofr

i:.- optimistic and pessimiilc respectively, fu:**rS-* -

' ' t*axzrns.X -p*e#fu *xtY*v":,fff+
' * * -r ++a, ;)'[4 marksl
best-
r;
trre.xiryr?n * p"eeg€+ W s.wy{+.€eg4g-knnfg Wte"taa*tdg
''r. *
€ E,
Air -Filters Sdn. Bhd=js considerinO thr@ryoaches for
':]

t
iddressing the LxpecF increase in demantffittn" air fitters. g
The three approache*are increasing capacity of the cunent
ptant, using overtime and buying more equipment. Demand will =
increase either slightly (S), moderatety (M) or greatly (G). The
profits for each approach under each possible scenario are as
shown in TABLE QSc,
t'i.
- TABLE QSc
r.i:,.
.f-t

:,:i'
s.. --ji. Approach S M G
lncreasing Capacity RM2.B million RM2.B million ,RM2.8 million
+il:r
! 1t''::1.I- :li
Using Overtime RM2.0 million RM2.4 million RM4.0 million
Buying Equipment RM2.4 million RM3,2 million RM3.2 rnillion,

the should
wg
r:TffiJT""ffi*"l 4omRanV
maxrmln ancl
;;#,U GLc'e
rc\ i rn^Y rYl.ay
likely strategies. ^x J-A
1 c 2 '* I '.-b
4 O.O [7 marks] 2.y
u0
v€ h,z 7'vl 2,19
ii. Develop a decisjon tree for the problem.
,/ -)

-,ac \ f [3 marks]
K-ro<?f
- ve
-.
-q6
\-c'
a,, ; ! ,. ii.,
\,'."''ti,.i tJ-, j'i: i"i'.4 '' 1 .i1l - r

I1

_ END OF PAPER _

8
 rt Formulas"

:
-----.rT
;.i X-t
r:
l'\_ -*:- D;R -:
t (yr1l s) =
x-A ^J..:"-
J:
:
X.: x- E2(MR) X gE (MR)
s
-B.j ,s
lD.-T-
.L;
- '4:

pxsffiffin
:t

p F-3./F(1ffi/n
.'-'.-
-p
np nV -t^tnpffi
- np
c c-31c c er+ 3^/t
u u -3duln u n + 3"{-uln

Control Chart Table

N Az Ds Da dz
2 1.880 0 3.267 1.128
3 1.023 0- 2.575 1.693
4 4.729 0 2.282 2.059
5 0.577 0 2.115 2.326
6 0.483 0 2.004 2.534
7 0.419 0.076 1.924 2.704
B 0.373 0.136 1.864 2.8i,47

Formula for Cpk

cpk = min [(7;rZrll

L r' J"'l *.
",7<w!-7>1 -,
(r = Rldz

Formula fof Quality Loss Function

L=K"f K = CtT2

I
Ft,=

'-__ -:.
,-;. ' n n. .il
cog!,=It
E ,=t i=l
xuQu, =
:-l :+=
.:-
.'*g
'@-';:' =--
-:--
':
- E-
rc"nb"n = 1 Dema;O Ouritlffiad time + safety stock)'f,--(contai ner size)

== ;D,,:-
g.t\
.: : :.Er'
,&,'

fru
-.1:*
'D.l'.'1...,

{-,s,+9
,fc,= ,,p,,'
,, , :i:." ']:,t' : .
::, '

AtIB
'*F't.ilu
ii*,:ff r,c =P.s *9w+

10