INTERNSHIP REPORT

PAKISTAN TELECOMMUNICATION
COMPANY LIMITED

Presented by:

Umer Ishaq
Roll No.080666
BBA (Honors)
Session 2009-2012

Department of Management Sciences

Air University, Islamabad

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 IN THE NAME OF ALLAH WHO IS THE
MOST BENEFICENT
&
EVER MERCIFUL

PREFACE
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As a student of BBA (Honors), I did internship in PTCL (R n C
department) B.Z North Islamabad F/5-1, Islamabad. The time span of
my internship was six weeks. During my internship, I learnt the basics,
concepts and processes performed in R n C department RTR.

In this report, I will explain the concepts of Revenue and collection and
will tell how these concepts are implemented in this department.

In the end of the report, I will tell about my personal experience of the
internship in Revenue& collection department in PTCL B.Z North
Islamabad F/5-1, Islamabad.

Table of Contents

1. Weekly reports
2. Personal Experience

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WEEKLY REPORT:

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In my 1st and 2nd week at PTCL office B.Z North Islamabad, I was
attached with the Revenue and Collection Department by the G.M
Finance. In the Revenue and Collection Department; I was kept under
supervision of Mr. Zafar Nadeem He is the Senior Manager of Revenue
and Collection Department.

In the Revenue and Collection Department, each manager was

assigned with different regions and it is the responsibility of the
manager to continuously monitor the collection and billing in its
respective region and record the revenue. Mr. Zafar Nadeem was
assigned with the Rawalpindi Region. In the Rawalpindi Region, there
came different Tehsils i.e. Attock, Taxila, Rawat, Gujar Khan, Murree,
Jhelum, Chakwal and Talagang.

All of the tasks of Revenue and Collection Department RTR are divided
into two groups’ i.e. office work and field work. The finance wing is
responsible for the office work and the operational wing is responsible
for the field work i.e. they physically provide services to the customers.
In the operational wing, there are mainly three SBM’s i.e. Senior
Business Managers which are assigned by different areas.

After the brief introduction of the department and its operations, I was
introduced with the integrated system on which the Revenue and
Collection Departments work. This system is known as BnCC i.e. Billing
and Customer Care. In this system all the record of the customers
regarding the address, its region, the number of calls made, amount
paid, amount due, date on which the payment is made etc. In short,
each and every detail regarding the telephone connection is recorded
by the BnCC. The BnCC is used by the two wings i.e. the operational
wing and the Revenue wing. The BnCC works on further two systems
i.e. the live system and the monthly system.

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In my 3rd and 4th week at PTCL office B.Z North F/5-1 Islamabad, I was
superintended by Mr. Khurrum Khushal Khan He is the Senior Regional
Officer (SRO) Rawalpindi.
In the beginning, he told me about the procedures how the new
customer is added in the Billing and Customer Care (BnCC) system.
Firstly when the customer is added in the BnCC system the meter is
started. This meter shows us about the number of unit calls made.
When the month ended the meter is stopped and the monthly bill is
generated by the Revenue wing with the help of BnCC monthly
system. After this the new meter is started in the new month and the
same goes on. The BnCC System records five to six months previous
data regarding the revenue and collection.
When the bill is generated, it is then handed over to the printing press
for printing. After printing, these bills are passed over to Mr. Jaffer who
is the Data Process Executive (DPE) in the Revenue and Collection
Department. Mr. Jaffer sorts the bills of the Rawalpindi region and then
sends it to their respective Regional Officer (RO) in different areas.
Then the Regional Officers send these bills to the Post Office in their
Region who then mails it to the customer addresses. Post office
charges Rs 6 /bill as a delivery charges.
Then Mr. Khurrum informed me about the channels from which the
collection of the bills is made in the Rawalpindi region. There are
mainly four channels of collection i.e.
• E-Payments
• Habib Bank Limited
• Muslim Commercial Bank
• United Bank Limited (Lahore)

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In 5rd and 6th week we attached with Mr. Waqas Tariq he is financial
analytics. He also told me about BnCC system. In this system we see
the details of any customer for example customer payment, name,
address, billing amount. In this week I use this system for inquiry that
used heavy calls during the period of august. I found the three
numbers who make the heavy calls I pickedup these three numbers
detail (like name, number, and amount) from the system and then
enter for our data base system. For their record.
He also told me about the reports which he was made. He tells us CFO
Monthly report of June 2010. The details are given below
• 265 Exchange of RTR work
• 8 RO (Revenue Office) in different Exchanges of RTR
• 142,140 number work in RTR Region
• FSTC (free service telephone connection) it is for PTCL
employees there is a two categories for FSTC Office (51)
connection type:Residence (71) connection type
• NTC (new telephone connection)
• Defaulter numbers which can,t paid any amount
• PRS (premium rate interface 0800-123456)
• CPP (caller party premium)
• ERP (Enterprise Resource Planning)
• PSTN (Public service telephone)

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 • Exchange Wise Billing Data

category E-Report

Region exchange
SRO vise report
Exchange wise billing working connection
FSTC number
earning connection
net billing

New telephone connection NA telephone

Posting report

Close connection data Close connection statement

Collection posting
Collection Summary statement

• ARPU (average revenue per unit)

ARPU= PTCL current billing – FSTC current billing – cpp –

PRS(60%)
No of earning connection

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Personal Experience

I had a good learning experience during my internship in R n C (PTCL

B.Z North Islamabad F/5-1). I learnt the basic concepts, got the
knowledge of revenue sources and also learned a bit about
Collection.). Sir khurram (ManagerRTR) also forwarded me some books
on revenue assurance, which I read and understood and in turn these
books increased my knowledge about revenue assurance. I also got a
chance to ask customers as a PTCL representative that their DSL
connection is working properly or not.

All in all, I enjoyed the friendly atmosphere and learning environment

during my internship.

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