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Schedule disruptions:
- Aircraft: not on the schedule route
- Crew: violates rules
- Passenger: canceled flight or missed connection
Following a disruption, choosing the best operational decisions are hard because:
- Size of the decision space
- Real time; If wait too long, solutions might become obsolete
- Complex restrictions (FAA, contractual) interdependencies between airline resources and
passengers
Impact of delay depends on the state of the complex multi layer plan at a given time:
- 30 minutes flight delay may result in crew disruption, flight cancellations and severe
passenger disruptions. The effect can last for more than a day
- Conversely, a 30 minutes delay might benefit crews and passengers as both would have been
disrupted had the flight departed on time
Flight delays
- Broken crew pairings
- Resource shortage
- Crew unavailability
- Disrupted maintenance
- Gate problems
- Baggage handling Problems
Possible Solutions:-
• Hold flights
• Cancel flights
• Aggregate flights
• Divert aircraft
• Swap resources
• Use spare aircraft
• Use reserve crews
• Deadhead crews
• Layover crews
Constraints:-
• Aircraft balance
• Market protection
• Fleet/crew compatibility
• Resource positioning
• Maintenance requirements
• Crew legalities
• Union contracts
Conclusion:-
• Propose new airline operations recovery models that reduce
passenger disruptions and:
¾ Does not disrupt additional crew duties
¾ Recover aircraft plan
¾ Maintain overhead costs
¾ Found 10% to 20% reduction in passenger disruptions for bad days
of operations, using a sophisticated simulation environment
¾ Run fast and meet real time AOCC needs
• Airline long term profitability: higher service reliability
improves customer retention and long term revenues
• Future research:
¾ Estimate the impact of different disrupted passenger’s priority
strategies (e.g. Passenger routing: recovery priority given to
business passengers over leisure passengers; Optimization:
minimize the revenue of disrupted passengers) on overall passenger
population
Questionnaire Design :-
Q: Number of employees?
A: 50 permanent employees and rest on contractual basis.
Q: Recruitment procedure?
A: We have no tie-ups with any academy or recruitment agency. The recruitment is
done by exam which is conducted by Govt.
Q: Nature of job?
A: I am a Front end executive
Q:You say there is no backup but what about the virus attacks
A:The operating system that we use are quite robust and there is no need for the
Anti-virus solution
Q: Economic constraints?
A: We are funded by govt. So our budget is decided by the ministry. Our salaries our
under govt. jurisdiction.
Q: Reason?
A: This is done to reduce cost as we had to pay commission to the agent as well as
the agency. Now by removing the agent we have started directly dealing with the
agency.
Q: How do you manage Fooding and Lodging facilities? What are your procedures in
case of delayed flights?
A: We have outsourced our fooding services. In case of delayed flights we provide
food. As we are a very small airport we do not have any lodging facilities.
Q: If there is any problem related with the landing in difficult circumstances who
handles it
A: The whole thing is taken care by the ATC